the worst customer svc I ever delt with from any company. my truck was hit by a insured car and the driver left , yes hit and run. he police were called they were tracked down admitted to the accident but they are not going to cover the damage to my truck.SMDH
A car insurance holder of this company damage my car. I filled an accident report to this insurance company a month ago. They gave me a claim number and the name of the person who was going to help me with the claim. Company operator told me she was going to contact me in the next 48 hours. If not feel free to call back. I did try to contact her for more than a week and left more than three messages on her answer machine. with no success. After contact again their office, operator gave me another name to get in contact with. Finally after several attempts, I could contact this person, who gave me another name of the person who was going to do the estimate of my car damage. After waiting for a week and several calls attempts, finally the person who was going to do the estimate called back. It's been almost ten days I have reached him and after I spoke to this person twice, told me a third person was going to contact me so we can met on the body shop for the damages estimate.
After address was confirmed for the appointmen, no more contacts they have made regard this issue. Today is thursday December 22 2016 and no calls received to be attended. I am a private driver and I used my car as my work tool and I have been very affected because of this lack of customer service from this company.
Good2Go Auto Insurance Reviews
horrible customer svc/and claims
the worst customer svc I ever delt with from any company. my truck was hit by a insured car and the driver left , yes hit and run. he police were called they were tracked down admitted to the accident but they are not going to cover the damage to my truck.SMDH
A car insurance holder of this company damage my car. I filled an accident report to this insurance company a month ago. They gave me a claim number and the name of the person who was going to help me with the claim. Company operator told me she was going to contact me in the next 48 hours. If not feel free to call back. I did try to contact her for more than a week and left more than three messages on her answer machine. with no success. After contact again their office, operator gave me another name to get in contact with. Finally after several attempts, I could contact this person, who gave me another name of the person who was going to do the estimate of my car damage. After waiting for a week and several calls attempts, finally the person who was going to do the estimate called back. It's been almost ten days I have reached him and after I spoke to this person twice, told me a third person was going to contact me so we can met on the body shop for the damages estimate.
After address was confirmed for the appointmen, no more contacts they have made regard this issue. Today is thursday December 22 2016 and no calls received to be attended. I am a private driver and I used my car as my work tool and I have been very affected because of this lack of customer service from this company.
this ins company is BS
this company should not be able to sell ins in any state...