Last year in February I purchased the Master Series golf instructional videos by Doug Tewell. I created an account where I downloaded the videos. Also on the site made available were monthly instructional videos that required paying a monthly membership fee. I had no interest in the additional videos so I didn't sign up. What I didn't realize was when making the original purchase I was automatically enrolled in the monthly video program. Free for 14 days then a monthly membership fee to be charged. I was just going through my credit card statements for 2014/2015 for a completely different reason and stumbled across monthly charges from Golf Tailor beginning last February to current this February.
Thirteen charges in canadian dollars for a total of $506.02. I immediately searched Golf Tailor on the internet to find out that I was not the only one who had been taken advantage of. I emailed them to stop the billing immediately and then called the next day. The monthly video billing had been cancelled and I was told that it was clear in my purchase agreement that I was enrolled in the monthly video program free of charge for 14 days and then it was up to me to call or email them to cancel. They said they would refund 4 payments which is approximately 25% of the total billed.
I checked the purchase agreement and sure enough what they said was true. What they had said was covered in the Terms & Conditions of the purchase. I did not contact them within 14 days of the purchase and I was billed for thirteen monthly videos until I realized what was going on. Do I feel like I was taken advantage of? Absolutely!!! There were no follow up emails to tell me my monthly video was ready for viewing. Nothing at all to indicate this was taking place. Bottom line, read everything in your purchase agreement with Golf Tailor or you to will be taken advantage of.
The same thing happened to me. I was not aware I was involved in this program. I have seen nothing but didn't in indiscriminate charge on my credit card.
Golf Tailor Reviews
Last year in February I purchased the Master Series golf instructional videos by Doug Tewell. I created an account where I downloaded the videos. Also on the site made available were monthly instructional videos that required paying a monthly membership fee. I had no interest in the additional videos so I didn't sign up. What I didn't realize was when making the original purchase I was automatically enrolled in the monthly video program. Free for 14 days then a monthly membership fee to be charged. I was just going through my credit card statements for 2014/2015 for a completely different reason and stumbled across monthly charges from Golf Tailor beginning last February to current this February.
Thirteen charges in canadian dollars for a total of $506.02. I immediately searched Golf Tailor on the internet to find out that I was not the only one who had been taken advantage of. I emailed them to stop the billing immediately and then called the next day. The monthly video billing had been cancelled and I was told that it was clear in my purchase agreement that I was enrolled in the monthly video program free of charge for 14 days and then it was up to me to call or email them to cancel. They said they would refund 4 payments which is approximately 25% of the total billed.
I checked the purchase agreement and sure enough what they said was true. What they had said was covered in the Terms & Conditions of the purchase. I did not contact them within 14 days of the purchase and I was billed for thirteen monthly videos until I realized what was going on. Do I feel like I was taken advantage of? Absolutely!!! There were no follow up emails to tell me my monthly video was ready for viewing. Nothing at all to indicate this was taking place. Bottom line, read everything in your purchase agreement with Golf Tailor or you to will be taken advantage of.
Paul
The same thing happened to me. I was not aware I was involved in this program. I have seen nothing but didn't in indiscriminate charge on my credit card.