Some months ago I opened an account with Goldmoney.com. I deposited funds in the account, but I've never used the funds to purchase metals. I noticed that they were taking $10 per month from my account despite the fact that I've never invested the funds. I decided to withdraw my money, but when I tried to do so I was told that I can only withdraw any profits from any metals investments. In short, I can't get my money back.
Goldmoney.com, ex-Bitgold. Stay away! It's a total scam. When I opened an account at Bitgold a while ago, they took my money happily. Now, they locked my account, I cannot log in anymore. And I've been using the same password and login for years. Also, there is no phone support anymore. I email them, they request my phone bills! (Ha? That's the first time in last 20 years a company requested something like that from me. Maybe it's some Canadian custom, not American for sure.)
This all makes me angry. So, i request a support phone number over email. Finally, a day later, they send me one -- Our Toronto Office can be reached at 1-855-593-2895 9am-5pm EST | Our Jersey Channel Islands Office can be reached at 1-855-583-4653 9am-5pm GMT.
I recommend everybody who's got some holdings with them use that phone number and try to get your money or gold back. This is not a place you can trust.
OK, I am angry already and I ask them to reset the login over the phone. They ask me everything - name, DOB, address, my phone number. I give them EVERYTHING. No can do, send us your phone bill. My goodness! Anybody these days can fabricate a fake bill using Photoshop, what a stupidity!
That stupidity makes me even angrier, so I decide to close my account and get my gold shipped to me. No can do. You need to log into your account to do that. OK then, let me into my account, reset my password or whatever. No can do, send us your phone bill. That's a Catch 22 at it's best!
Oh, and even better part - when I requested my physical gold, no can do. It's cash only, and then you have to send them all kind of paperwork so they have access to your bank account. Just some red tape, hoping you would give up and leave your gold with them. They didn't ask me for that when they wanted my money. When I opened this account, the main thing was you could redeem your PHYSICAL gold anytime.
So far, they told me I am definitely not getting my gold back.
THIS COMPANY STOLED MONEY FROM US 17000 dollars for Yearly Fee. We had only up to 43000 dollars. We moved our 20k money into our account and tried to move the rest when they tried to play stupid saying they had no idea where the money was. Then came back saying it was taken out for our fees which is ridiculous!! STAY FAR AWAY FROM THIS COMPANY. THEY STARTED OFF AS BITGOLD AND HAD A PHONE NUMBER TO CALL ANYTIME. THEN THEY STOPPED ACCEPTING PHONE CALLS. THIS COMPANY IS RAN BY SOROS. THEY TOLD US THEY WOULD HOLD THE GOLD AT 1PERCENT YET LIED AT THE END SAYING THIS IS A YEARLY CHARGE OF 17K! THIS IS WORSE THEN THE IRS! WE BEEN WITH THEM FOR 2 YRS AND NOW THEY ARE SHOWING US THEIR TRUE COLORS. WE ARE REPORTING THEM TO THE INTERPOLE.
Goldmoney, Inc. Reviews
Some months ago I opened an account with Goldmoney.com. I deposited funds in the account, but I've never used the funds to purchase metals. I noticed that they were taking $10 per month from my account despite the fact that I've never invested the funds. I decided to withdraw my money, but when I tried to do so I was told that I can only withdraw any profits from any metals investments. In short, I can't get my money back.
Goldmoney Inc.
334 Adelaide St. West 3rd Floor
Toronto, Ontario
Canada M5V 1R4
Goldmoney.com, ex-Bitgold. Stay away! It's a total scam. When I opened an account at Bitgold a while ago, they took my money happily. Now, they locked my account, I cannot log in anymore. And I've been using the same password and login for years. Also, there is no phone support anymore. I email them, they request my phone bills! (Ha? That's the first time in last 20 years a company requested something like that from me. Maybe it's some Canadian custom, not American for sure.)
This all makes me angry. So, i request a support phone number over email. Finally, a day later, they send me one -- Our Toronto Office can be reached at 1-855-593-2895 9am-5pm EST | Our Jersey Channel Islands Office can be reached at 1-855-583-4653 9am-5pm GMT.
I recommend everybody who's got some holdings with them use that phone number and try to get your money or gold back. This is not a place you can trust.
OK, I am angry already and I ask them to reset the login over the phone. They ask me everything - name, DOB, address, my phone number. I give them EVERYTHING. No can do, send us your phone bill. My goodness! Anybody these days can fabricate a fake bill using Photoshop, what a stupidity!
That stupidity makes me even angrier, so I decide to close my account and get my gold shipped to me. No can do. You need to log into your account to do that. OK then, let me into my account, reset my password or whatever. No can do, send us your phone bill. That's a Catch 22 at it's best!
Oh, and even better part - when I requested my physical gold, no can do. It's cash only, and then you have to send them all kind of paperwork so they have access to your bank account. Just some red tape, hoping you would give up and leave your gold with them. They didn't ask me for that when they wanted my money. When I opened this account, the main thing was you could redeem your PHYSICAL gold anytime.
So far, they told me I am definitely not getting my gold back.
So, stay away. STAY AWAY!
THIS COMPANY STOLED MONEY FROM US 17000 dollars for Yearly Fee. We had only up to 43000 dollars. We moved our 20k money into our account and tried to move the rest when they tried to play stupid saying they had no idea where the money was. Then came back saying it was taken out for our fees which is ridiculous!! STAY FAR AWAY FROM THIS COMPANY. THEY STARTED OFF AS BITGOLD AND HAD A PHONE NUMBER TO CALL ANYTIME. THEN THEY STOPPED ACCEPTING PHONE CALLS. THIS COMPANY IS RAN BY SOROS. THEY TOLD US THEY WOULD HOLD THE GOLD AT 1PERCENT YET LIED AT THE END SAYING THIS IS A YEARLY CHARGE OF 17K! THIS IS WORSE THEN THE IRS! WE BEEN WITH THEM FOR 2 YRS AND NOW THEY ARE SHOWING US THEIR TRUE COLORS. WE ARE REPORTING THEM TO THE INTERPOLE.