GoldenWest Management is a first rate rip-off organization. This is our first experience with them, and to date, they have been extremely difficult and unresponsive to very reasonable requests, like heat and running water.
My wife and I were knowingly rented a 45-year old condo, in a 55-and-over community, with no functioning heating system. Shelise Murray, the sales agent, was asked directly and specifically by us if the heat worked during the showing of the property on March 8, 2016. She looked right at us, and told us she had tested it herself, and it worked fine. Wow, lying to tenants before even signing the lease. And, about a habitability issue like heat?
On move in March 28, the fuse to the ceiling heating unit was shut off at the circuit breaker. We called SDG&E to see if the unit was safe to use, and they vehemently said NO, not until a contractor looked at it. In June we submitted a repair request for the heat to GoldenWest Management. Mr Yoss made fun of us for wanting our heat even addressed in the summertime (see his Yelp rebuttal).
After 6-months, and reporting Mr. Yoss to the California Board of Real Estate because of our lack of heat, we finally saw a heating contractor. Although, no decision has been made yet about when/if we will get heat.
We reported Mr. Yoss to the California Board of Real Estate a second time for making a serious effort to evict us for continuing to ask for heat! He actually had the eviction terms drawn up and waiting for us to accept.
4 months after we moved in, our 18-year old kitchen faucet failed. Mr. Yoss and Goldenwest Management have charged us a copay to repair it. This is a habitability issue, and completely illegal in California, with a Superior Court precedent set in 1974! GoldenWest Management is trying to charge us a $60 copay for replacing our kitchen faucet. Thus, we reported Mr. Yoss to the California Board of Real Estate for a third time in 6-months.
And, he is finally under investigation by the California Board of Real Estate.
It is important to note that Mr. Yoss writes in his rebuttal of my GWM Yelp review: "Dr" Malkoff has verbally abused most of the GWM staff, the HOA management staff, and the HOA board in the community in which she rents. She finds the need to belittle others, and make bigoted comments".
My wife and I have asked Mr. Yoss no fewer than six times for a list of the HOA people we've abused or offended, with no reply. Truth is, neither my wife nor I have ever met any members of the HOA Board, and only one member of the HOA management staff. So I am thinking this list must be pretty short.
AND, then to call me a bigot? Really?? My wife and I are Jewish doctors, Public Health practitioners, gay and married, Democrats who speak fluent Spanish. Pretty sure we're the opposite of bigots. EVERYONE who knows us would laugh at this comment, as we are remarkably inclusive. Maybe some projection is going on there by Mr. Yoss...quien sabe?? No lo comprendo!
Finally, GoldenWest is all about the money and keeping OWNERS happy. TENANT BEWARE! Read the website...there is not one mention of respecting tenants or keeping them happy. Only talk about OWNERS and making them money! You will find Yuri Jacobo to have absolutely no compassion nor empathy for tenants! Be prepared to wait many days to weeks for contractor and maintenance tasks to be approved and completed, if ever. Jason has created a company, in three states, too large for him to run effectively. He is seemingly incapable of discerning the differences in the laws within and between the three states he is licensed. For example, his command of California Landlord-Tenant law is either seriously lacking, or he simply has no regard for it.
Life is too short to ever deal with Jason Yoss and Goldenwest Management, Inc. No matter how much you love the place, IT'S NOT WORTH IT! Do yourself the biggest favor ever, and just walk away.
GoldenWest Management, Inc. Reviews
GoldenWest Management is a first rate rip-off organization. This is our first experience with them, and to date, they have been extremely difficult and unresponsive to very reasonable requests, like heat and running water.
My wife and I were knowingly rented a 45-year old condo, in a 55-and-over community, with no functioning heating system. Shelise Murray, the sales agent, was asked directly and specifically by us if the heat worked during the showing of the property on March 8, 2016. She looked right at us, and told us she had tested it herself, and it worked fine. Wow, lying to tenants before even signing the lease. And, about a habitability issue like heat?
On move in March 28, the fuse to the ceiling heating unit was shut off at the circuit breaker. We called SDG&E to see if the unit was safe to use, and they vehemently said NO, not until a contractor looked at it. In June we submitted a repair request for the heat to GoldenWest Management. Mr Yoss made fun of us for wanting our heat even addressed in the summertime (see his Yelp rebuttal).
After 6-months, and reporting Mr. Yoss to the California Board of Real Estate because of our lack of heat, we finally saw a heating contractor. Although, no decision has been made yet about when/if we will get heat.
We reported Mr. Yoss to the California Board of Real Estate a second time for making a serious effort to evict us for continuing to ask for heat! He actually had the eviction terms drawn up and waiting for us to accept.
4 months after we moved in, our 18-year old kitchen faucet failed. Mr. Yoss and Goldenwest Management have charged us a copay to repair it. This is a habitability issue, and completely illegal in California, with a Superior Court precedent set in 1974! GoldenWest Management is trying to charge us a $60 copay for replacing our kitchen faucet. Thus, we reported Mr. Yoss to the California Board of Real Estate for a third time in 6-months.
And, he is finally under investigation by the California Board of Real Estate.
It is important to note that Mr. Yoss writes in his rebuttal of my GWM Yelp review: "Dr" Malkoff has verbally abused most of the GWM staff, the HOA management staff, and the HOA board in the community in which she rents. She finds the need to belittle others, and make bigoted comments".
My wife and I have asked Mr. Yoss no fewer than six times for a list of the HOA people we've abused or offended, with no reply. Truth is, neither my wife nor I have ever met any members of the HOA Board, and only one member of the HOA management staff. So I am thinking this list must be pretty short.
AND, then to call me a bigot? Really?? My wife and I are Jewish doctors, Public Health practitioners, gay and married, Democrats who speak fluent Spanish. Pretty sure we're the opposite of bigots. EVERYONE who knows us would laugh at this comment, as we are remarkably inclusive. Maybe some projection is going on there by Mr. Yoss...quien sabe?? No lo comprendo!
Finally, GoldenWest is all about the money and keeping OWNERS happy. TENANT BEWARE! Read the website...there is not one mention of respecting tenants or keeping them happy. Only talk about OWNERS and making them money! You will find Yuri Jacobo to have absolutely no compassion nor empathy for tenants! Be prepared to wait many days to weeks for contractor and maintenance tasks to be approved and completed, if ever. Jason has created a company, in three states, too large for him to run effectively. He is seemingly incapable of discerning the differences in the laws within and between the three states he is licensed. For example, his command of California Landlord-Tenant law is either seriously lacking, or he simply has no regard for it.
Life is too short to ever deal with Jason Yoss and Goldenwest Management, Inc. No matter how much you love the place, IT'S NOT WORTH IT! Do yourself the biggest favor ever, and just walk away.