Last spring, I bought a Certified Pre-Owned vehicle from Gold Coast Cadillac in Oakhurst NJ. Today, I had it serviced at a different dealer. That Cadillac dealer pointed out that recommended services had not been performed. Based on mileage, those services should have been performed prior to my purchasing the vehicle. I called Gold Coast Cadillac and was told by the service manager that Gold Coast does not perform the Cadillac recommended services - they only do "what they have to" - things like checking the "tires and oil." …
So next I contacted Cadillac via a phone number on their corporate website - because that web-site states that "Every Certified Pre-Owned Cadillac [...has...] ALL SCHEDULED MAINTENANCE PERFORMED" (https://www.cadillac.com/certified-pre-owned) .... The lady that I then spoke to (at corporate) was likewise surprised to hear that Gold Coast does not perform scheduled maintenance on vehicles that they are selling as "Certified Pre-Owned." - Cadillac (corporate) will call me back and I trust that I will be able to take my car to a different dealer to have the maintenance performed at Cadillac's expense. - I am satisfied with Cadillac, and I know mistakes are made, but I cannot excuse the Gold Coast dealership's service department, nor can I trust them in the future because they are clearly incompetent at best and deceitful at worst.
Gold Coast Cadillac Reviews
Last spring, I bought a Certified Pre-Owned vehicle from Gold Coast Cadillac in Oakhurst NJ. Today, I had it serviced at a different dealer. That Cadillac dealer pointed out that recommended services had not been performed. Based on mileage, those services should have been performed prior to my purchasing the vehicle. I called Gold Coast Cadillac and was told by the service manager that Gold Coast does not perform the Cadillac recommended services - they only do "what they have to" - things like checking the "tires and oil." …
So next I contacted Cadillac via a phone number on their corporate website - because that web-site states that "Every Certified Pre-Owned Cadillac [...has...] ALL SCHEDULED MAINTENANCE PERFORMED" (https://www.cadillac.com/certified-pre-owned) .... The lady that I then spoke to (at corporate) was likewise surprised to hear that Gold Coast does not perform scheduled maintenance on vehicles that they are selling as "Certified Pre-Owned." - Cadillac (corporate) will call me back and I trust that I will be able to take my car to a different dealer to have the maintenance performed at Cadillac's expense. - I am satisfied with Cadillac, and I know mistakes are made, but I cannot excuse the Gold Coast dealership's service department, nor can I trust them in the future because they are clearly incompetent at best and deceitful at worst.