I did not receive the prescription lenses I paid for. Even after explaining their mistake they refuse to make it right. I find their business to be extremely deceptive and their customer service severely lacking.
AVOID THIS COMPANY LIKE THE PLAGUE!
I would say the customer service was HORRIBLE! Manager/supervisor Jeremiah was condescending and completely rude. I paid nearly $300 for glasses that were not even correct!
I hope, for your sake, you are reading this BEFORE you order from Go Optic. In a word, they are simply criminal. I ordered Ray Ban sunglasses, the prescription so far off it was like not wearing glasses at all (they did NOT allow for "wrap compensation" according to my local optician), and the nose pad was bent at a 90 degree angle, impossible to bend back without breaking. Here's what Go Optic will do for you in this scenario: Absolutely nothing!! They stand RIGIDLY by their "No Refund Policy"...give you ZERO REFUND for the screwed up prescription, and charge a 15% restocking fee (really?! Going to RE-SELL these defective frames??) and, of course, you pay for return postage. In short, I got a $78.01 refund for glasses they charged $292.95, a LOSS of $214.94, plus postage. The negative reviews here are completely accurate, and you would be VERY unwise to RISK buying from this rip-off company. Scan the Internet for other negative reviews, you'll find them. What is unbelievable is that they remain in business and that the state agencies complained to apparently do nothing. Yes, I will write to the BBB and their state attorney general. By the way, you are wasting your time to speak with "management." They will quote the "No Refund" policy, period, end of story, and do nothing. That policy may be fine if I simply change my mind. When Go-Optic sends a completely screwed up pair of glasses, completely unwearable and unusable, completely a manufacturing and quality control problem, that is, or should be, an EXCEPTION to their "No Refund" policy. In short, you buy from them, you take a great risk of getting screwed and ending up here, posting your negative review, and OUT a BUNCH of money.
Go-Optic Reviews
I did not receive the prescription lenses I paid for. Even after explaining their mistake they refuse to make it right. I find their business to be extremely deceptive and their customer service severely lacking.
AVOID THIS COMPANY LIKE THE PLAGUE!
I would say the customer service was HORRIBLE! Manager/supervisor Jeremiah was condescending and completely rude. I paid nearly $300 for glasses that were not even correct!
BBB rating F DESEPTIVE AT BEST!
I hope, for your sake, you are reading this BEFORE you order from Go Optic. In a word, they are simply criminal. I ordered Ray Ban sunglasses, the prescription so far off it was like not wearing glasses at all (they did NOT allow for "wrap compensation" according to my local optician), and the nose pad was bent at a 90 degree angle, impossible to bend back without breaking. Here's what Go Optic will do for you in this scenario: Absolutely nothing!! They stand RIGIDLY by their "No Refund Policy"...give you ZERO REFUND for the screwed up prescription, and charge a 15% restocking fee (really?! Going to RE-SELL these defective frames??) and, of course, you pay for return postage. In short, I got a $78.01 refund for glasses they charged $292.95, a LOSS of $214.94, plus postage. The negative reviews here are completely accurate, and you would be VERY unwise to RISK buying from this rip-off company. Scan the Internet for other negative reviews, you'll find them. What is unbelievable is that they remain in business and that the state agencies complained to apparently do nothing. Yes, I will write to the BBB and their state attorney general. By the way, you are wasting your time to speak with "management." They will quote the "No Refund" policy, period, end of story, and do nothing. That policy may be fine if I simply change my mind. When Go-Optic sends a completely screwed up pair of glasses, completely unwearable and unusable, completely a manufacturing and quality control problem, that is, or should be, an EXCEPTION to their "No Refund" policy. In short, you buy from them, you take a great risk of getting screwed and ending up here, posting your negative review, and OUT a BUNCH of money.