Based on the highest consumer ratings on sites like this, we hired GM Movers of Florida, based in Hollywood, for our move from Orlando to Durham, N.C. The result was an unmitigated disaster from start to finish. They were a day late in arriving to our home, then determined that their truck was too small. Four hours later, they returned with a larger truck.
Four days later, they began unloading at 4 p.m. and were there until after midnight. Many pieces of our furniture and goods were damaged in transit, and then the movers did further damage to our new home – gouged floors and walls, and a broken light fixture in the stairway.
When we totaled and documented the damage it came to $12,000. When we filled out the damage forms and submitted it to GM claims department, we were offered $110. We were told that was the maximum amount they would pay, since we had neglected to purchase additional insurance, which we thought was unnecessary, given the high ratings the company had on consumer sites.
Based on our experience, anyone considering using GM should think twice.
GM came to my home on Dec 15, 2018, last minute and on time, so I'll give them that. But that's where the compliments end. Aside from dumping all of my household goods on the road because they wanted to charge me extra to enter the apartment complex (the truck was too big), and damaging a few of my items, they completely lost my full size mattress.
I submitted my receipt for the mattress and the inventory list with the mattress clearly on it, but they are now saying the mattress never got loaded and \, therefor, will not admit to losing the mattress or reimbursing me for the it. I called GM immediately the day they delivered, January 15, 2019 to inform them it was lost.
They claimed they looked in the warehouse for it but then when they said they couldn't find it, they instructed me to file a claim, which I did. Now they refurse to reimburese me stating the mattress was never loaded on the truck, which is a false statement.
GM Van Lines, Inc. Reviews
Based on the highest consumer ratings on sites like this, we hired GM Movers of Florida, based in Hollywood, for our move from Orlando to Durham, N.C. The result was an unmitigated disaster from start to finish. They were a day late in arriving to our home, then determined that their truck was too small. Four hours later, they returned with a larger truck.
Four days later, they began unloading at 4 p.m. and were there until after midnight. Many pieces of our furniture and goods were damaged in transit, and then the movers did further damage to our new home – gouged floors and walls, and a broken light fixture in the stairway.
When we totaled and documented the damage it came to $12,000. When we filled out the damage forms and submitted it to GM claims department, we were offered $110. We were told that was the maximum amount they would pay, since we had neglected to purchase additional insurance, which we thought was unnecessary, given the high ratings the company had on consumer sites.
Based on our experience, anyone considering using GM should think twice.
GM came to my home on Dec 15, 2018, last minute and on time, so I'll give them that. But that's where the compliments end. Aside from dumping all of my household goods on the road because they wanted to charge me extra to enter the apartment complex (the truck was too big), and damaging a few of my items, they completely lost my full size mattress.
I submitted my receipt for the mattress and the inventory list with the mattress clearly on it, but they are now saying the mattress never got loaded and \, therefor, will not admit to losing the mattress or reimbursing me for the it. I called GM immediately the day they delivered, January 15, 2019 to inform them it was lost.
They claimed they looked in the warehouse for it but then when they said they couldn't find it, they instructed me to file a claim, which I did. Now they refurse to reimburese me stating the mattress was never loaded on the truck, which is a false statement.