The worst of the worst. Alex the Sales Manager is a scam artist. I had my service for a whole year and never used it until my last month prior to renewing. When I scheduled someone to come out to look at 3 appliances. The person was in my house for 20 minutes and charged me $225.00. It took them 2 weeks to come out. Then another 3 weeks to tell me that since my microwave oven was a combination of a microwave and a convection oven that they would only give me builders grade microwave.
My microwave was worth $800, So that was $150 and then subtract the $75 I paid for the person to come out to say he will not repair it brings me to $75. Then they came out to repair my Washer which still has the same problems as before. Shakes my entire house. The technician decided that he could not find the replacement parts for my dryer so the company would only give me a credit to repair something they were not going to repair. Parts and Labor.
So they told me I would receive a $350 credit for my Dryer. Who can find a dryer for $350. Lets not forget the $75 for the inspection. Bringing me to $275. Lets save the best for last, I never received the checks. I called twice a week and spoke to a wonderful representative named Maria who kept me from absolutely going insane. Not only did I file my original claim on October 26th 2021, and took 2 weeks for someone to come out, then 3 weeks to repair one machine and give me a total amount of credit I was expecting to get in the mail by check.
The checks never came in, EVER. I called 2 to 3 times a week for Months. I was told the checks were mailed out and On December 14th for the $350 and December 16th for the $149. I called again every week 2 to 3 times a week being told the checks have been reissued and would be sent out. And if I didn't receive the check to call back on Monday. Me and Maria became friends as I was calling 2-3 times a week.
So Alex told me pretty much that they don't know why I didn't receive the checks but that the checks come directly from Chase Bank. But he cant call someone to check. So they are telling me that Chase bank lost 6 checks. I spoke to Alex and instead of Alex responding to my emails, he would ignore my emails and play stupid.
I have all emails saved for this reason. He is a scam artist and he could care less about taking care of his customers. I asked back in October as I was so disappointed with the results of my claims if I was to cancel my account, would my claims still go through. I was told absolutely yes, and if they record the lines they should review the recordings. They put me on a monthly plan I and asked them to cancel my account but I wanted to make sure that I would not lose my claims that I was supposed to receive from October of 2021.
I was reassured I would not lose my claims as they have already been processed. Not only were they not going to give me the $350 they told me, they changed it to $339 and the $150 became $149. But guess what, I received nothing and they continued to bill me monthly. Get ready for this, then Alex the Manager sends me an email saying that if a customer cancels then he can lose his claim. So my claim from October and its now February and they have been charging me monthly this whole time and finally cancelled the monthly payments.
He has the nerve to tell me that in his policy and procedures, they don't have to pay out the claim. But yet, I have asked for proof that they sent me payment from back in December when the first claimed to send both checks. This is absolute FRAUD. The worst of the worst. They should not be selling warranties. I plan on reporting them to the Attorney General and follow there instructions on how I can get a full refund for the entire year I paid for $620, the $225 for the inspection, the $350 for the Dryer and the $150 for the Microwave and for all the monthly payments they charged me.
This is absolutely insane that a company can do this to a person. This was not a warranty, this was a scam. And I bought a new Dryer because I didn't have a dryer for 5 weeks. Just to be clear they never paid me and I just received an email that they will review my dispute. What's to dispute, they never paid me. I paid for a warranty that didn't warranty anything.
They charged me for the warranty, they charged me to inspect and they never paid me. But they definitely lied that they sent out the checks 3 times. And could never provide me information on when to expect to receive the checks, the check numbers, when they were sent out. All they told me was that they sent them through Chase bank.
I am assuming Bill Pay which takes 5 days. How is it possible Chase bank who I use to pay bills all the time has never lost one check for me, but lost 6 checks from them. Impossible! I was lied to, and they continue to try to make things hard for me. I would never recommend them to anyone, but instead, I wish they get investigated for fraud.
Realtor negotiated the purchase of "Stellar" home warranty coverage as part of a home purchase contract to provide protection from issues not discovered by a home inspection conducted prior to closing. After filing a claim for wall outlets that did not work that were not discovered by the home inspector, an electrician of Globe's choosing was sent to diagnose the problem.
Even though the "Stellar" plan fine print says it covers pre-existing conditions not discovered by a home inspection, Globe initially refused to cover the claim. After some argument with the claims department, Globe agreed to "cover your recent electrical claim on a reimbursement basis...the claim will be reviewed for reibursement for the usual and customary amount that ghp would incur for this repair." What this means is I have to hire an electrician on my own, pay the bill, submit the invoice, and Globe will pay whatever they want to pay regardless what it costs to get the problem repaired.
The electrician Globe sent to diagnose the problem charged me $75 for the diagnostic fee and he won't do the work unless I agree to let him replace other electrical components to bring the house up to current National Electrical Code standards which Globe most likely won't pay.
Would not recommend doing business with Globe Home Protection. Poor customer service, poor selection of service company to evaluate the claim, and reluctance to honor terms of warranty contract.
Choosing 1 star only because zero stars isnt an option. Trust me when i say, steer away at all costs. Terrible company to invest your home warranty needs. Only on this site because i am searching for additonal contacts at the company (I.e., VP / President) to elevate my claim. Its been nearly 4 months since i submitted a heater claim and have not received any return calls.
Wish i had done a little more homework before choosing these folks. Don't make the same mistake!
Where can I begin to express how awful my service from Globe Home has been? I bought their most premium plan and when my A/C starting having some problems 8 months into my first year with them, I started to find out not only how surprisingly rude and manipulative their staff can be, but also that any claim with them, no matter how obviously it should be covered, was going to lead to a long series of fighting them at their own game.
I paid $75 for a technician to come out and check the problem. He made it clear that it was an open and shut case for a new condensing unit outside of the case. I called to follow up a couple of times, but they gave me the run around and told me they would call me when the claim status was ready. I waited days with no A/C in the July heat of Texas and then called only to find out my claim was denied days before and they had not notified me. That was the first of a long series them not calling me back or responding to my emails.
I decided to dispute their claim formally, both because the reasons for their rejection were absurd and because they went out of their way to be rude to me in our interactions. I could never get them to give me the reasons for the denied claim in writing and, over the phone, the specifics seemed to keep changing. At one point, they denied me due to “lack of maintenance.” What was crazy was both that “lack of maintenance” WAS specifically covered on my plan and because I actually had a pre-paid biannual maintenance plan with a local HVAC company. Nonetheless, they wouldn’t consistently defend their reasons and tried to make me feel like I received my final response and had no other recourse but to pay for the repairs myself.
I fought them on it for 4 full weeks of July heat without A/C. When you first submit a claim dispute they won’t let you do it over the phone (they seem to take every opportunity to put road blocks in your way). They say that you have to email [email protected] and then just wait for a response. I called daily to check up on it and they kept giving me the run around. Mind you I was sweaty and without A/C in the summer, so I was very motivated. Eventually, I was able to get contact with a manager by email, Alex Peyton ([email protected]) and that email had his phone extension written on the footer (800-842-2177 ext: 700). Being able to follow up with him daily by phone really did a lot for speeding up an already painfully slow dispute process.
After countless phone calls and unanswered emails, they finally agreed to “cover the claim.” Another week of phone calls later, I had a date scheduled to repair my A/C (a month after the technician first came out).
After they did the repairs on the A/C, the technicians told me that I needed to pay them the $250 I owed them. I insisted that this was not part of our agreement and the technicians made it clear to me that they weren’t leaving my home without their money. The technician’s said that Globe Home should have informed me of the money I was to pay (which I agree with). Unfortunately it was a Saturday and there was no way to get in touch with the warranty company.
I just now got off of another phone call with Mr. Alex Peyton and got another very litigious and patronizing set of responses from him: that the technicians should have given me the pricing for repairs (the passing of the buck never seems to end with these people) and it’s in your contract that not all repairs are always covered.
I am furious (again) not because I had to pay any money but because at no point was me paying for anything mentioned or agreed upon. They could have easily let me know when they agreed to “cover the claim” that there could be some additional expenses for me even if they were approximate. There are times I don’t even have $250 in my bank account and these workers made it VERY clear that they weren’t leaving my house without the money Globe Home told them I was going to pay them.
Globe Home is such an unethical, manipulative company. I would file a complaint against them but I think their ratings with different business agencies is already the lowest it can be. I don’t think it’s any secret on the internet just how crappy they are. Did I get my repairs after all? Yes. But it’s because I was patient enough and pissed off enough to stand up for myself for as long as it took and also because I was willing to take it to small claims court before I was going to let them get away with taking advantage of me.
As the euphemism goes in Spanish, Globe Home, “Go fry asparagus!,”
This is absolutely the worst Home Warranty company you can ever get do not get Globe home protectiom as a home warranty company. They do not respond timely to customer, they do not honor their agreement, they do not refund you when they are supposed to, they try to get out of any job they can, when you call into claims they hang up on you quickly and treat you without any customer service skills. The contractors they call or unskilled and unprofessional. This company is the definition of a ripoff! I should have never used any of the suggested people from my realtor. DO NOT GET GLOBAL HOME WARRANTY. they will take your money and not honor their warranty.
Globe Home Protection Reviews
The worst of the worst. Alex the Sales Manager is a scam artist. I had my service for a whole year and never used it until my last month prior to renewing. When I scheduled someone to come out to look at 3 appliances. The person was in my house for 20 minutes and charged me $225.00. It took them 2 weeks to come out. Then another 3 weeks to tell me that since my microwave oven was a combination of a microwave and a convection oven that they would only give me builders grade microwave.
My microwave was worth $800, So that was $150 and then subtract the $75 I paid for the person to come out to say he will not repair it brings me to $75. Then they came out to repair my Washer which still has the same problems as before. Shakes my entire house. The technician decided that he could not find the replacement parts for my dryer so the company would only give me a credit to repair something they were not going to repair. Parts and Labor.
So they told me I would receive a $350 credit for my Dryer. Who can find a dryer for $350. Lets not forget the $75 for the inspection. Bringing me to $275. Lets save the best for last, I never received the checks. I called twice a week and spoke to a wonderful representative named Maria who kept me from absolutely going insane. Not only did I file my original claim on October 26th 2021, and took 2 weeks for someone to come out, then 3 weeks to repair one machine and give me a total amount of credit I was expecting to get in the mail by check.
The checks never came in, EVER. I called 2 to 3 times a week for Months. I was told the checks were mailed out and On December 14th for the $350 and December 16th for the $149. I called again every week 2 to 3 times a week being told the checks have been reissued and would be sent out. And if I didn't receive the check to call back on Monday. Me and Maria became friends as I was calling 2-3 times a week.
So Alex told me pretty much that they don't know why I didn't receive the checks but that the checks come directly from Chase Bank. But he cant call someone to check. So they are telling me that Chase bank lost 6 checks. I spoke to Alex and instead of Alex responding to my emails, he would ignore my emails and play stupid.
I have all emails saved for this reason. He is a scam artist and he could care less about taking care of his customers. I asked back in October as I was so disappointed with the results of my claims if I was to cancel my account, would my claims still go through. I was told absolutely yes, and if they record the lines they should review the recordings. They put me on a monthly plan I and asked them to cancel my account but I wanted to make sure that I would not lose my claims that I was supposed to receive from October of 2021.
I was reassured I would not lose my claims as they have already been processed. Not only were they not going to give me the $350 they told me, they changed it to $339 and the $150 became $149. But guess what, I received nothing and they continued to bill me monthly. Get ready for this, then Alex the Manager sends me an email saying that if a customer cancels then he can lose his claim. So my claim from October and its now February and they have been charging me monthly this whole time and finally cancelled the monthly payments.
He has the nerve to tell me that in his policy and procedures, they don't have to pay out the claim. But yet, I have asked for proof that they sent me payment from back in December when the first claimed to send both checks. This is absolute FRAUD. The worst of the worst. They should not be selling warranties. I plan on reporting them to the Attorney General and follow there instructions on how I can get a full refund for the entire year I paid for $620, the $225 for the inspection, the $350 for the Dryer and the $150 for the Microwave and for all the monthly payments they charged me.
This is absolutely insane that a company can do this to a person. This was not a warranty, this was a scam. And I bought a new Dryer because I didn't have a dryer for 5 weeks. Just to be clear they never paid me and I just received an email that they will review my dispute. What's to dispute, they never paid me. I paid for a warranty that didn't warranty anything.
They charged me for the warranty, they charged me to inspect and they never paid me. But they definitely lied that they sent out the checks 3 times. And could never provide me information on when to expect to receive the checks, the check numbers, when they were sent out. All they told me was that they sent them through Chase bank.
I am assuming Bill Pay which takes 5 days. How is it possible Chase bank who I use to pay bills all the time has never lost one check for me, but lost 6 checks from them. Impossible! I was lied to, and they continue to try to make things hard for me. I would never recommend them to anyone, but instead, I wish they get investigated for fraud.
Realtor negotiated the purchase of "Stellar" home warranty coverage as part of a home purchase contract to provide protection from issues not discovered by a home inspection conducted prior to closing. After filing a claim for wall outlets that did not work that were not discovered by the home inspector, an electrician of Globe's choosing was sent to diagnose the problem.
Even though the "Stellar" plan fine print says it covers pre-existing conditions not discovered by a home inspection, Globe initially refused to cover the claim. After some argument with the claims department, Globe agreed to "cover your recent electrical claim on a reimbursement basis...the claim will be reviewed for reibursement for the usual and customary amount that ghp would incur for this repair." What this means is I have to hire an electrician on my own, pay the bill, submit the invoice, and Globe will pay whatever they want to pay regardless what it costs to get the problem repaired.
The electrician Globe sent to diagnose the problem charged me $75 for the diagnostic fee and he won't do the work unless I agree to let him replace other electrical components to bring the house up to current National Electrical Code standards which Globe most likely won't pay.
Would not recommend doing business with Globe Home Protection. Poor customer service, poor selection of service company to evaluate the claim, and reluctance to honor terms of warranty contract.
Dec 2018
Choosing 1 star only because zero stars isnt an option. Trust me when i say, steer away at all costs. Terrible company to invest your home warranty needs. Only on this site because i am searching for additonal contacts at the company (I.e., VP / President) to elevate my claim. Its been nearly 4 months since i submitted a heater claim and have not received any return calls.
Wish i had done a little more homework before choosing these folks. Don't make the same mistake!
They Gave Me a Hard Time Right Up Til the End
Where can I begin to express how awful my service from Globe Home has been? I bought their most premium plan and when my A/C starting having some problems 8 months into my first year with them, I started to find out not only how surprisingly rude and manipulative their staff can be, but also that any claim with them, no matter how obviously it should be covered, was going to lead to a long series of fighting them at their own game.
I paid $75 for a technician to come out and check the problem. He made it clear that it was an open and shut case for a new condensing unit outside of the case. I called to follow up a couple of times, but they gave me the run around and told me they would call me when the claim status was ready. I waited days with no A/C in the July heat of Texas and then called only to find out my claim was denied days before and they had not notified me. That was the first of a long series them not calling me back or responding to my emails.
I decided to dispute their claim formally, both because the reasons for their rejection were absurd and because they went out of their way to be rude to me in our interactions. I could never get them to give me the reasons for the denied claim in writing and, over the phone, the specifics seemed to keep changing. At one point, they denied me due to “lack of maintenance.” What was crazy was both that “lack of maintenance” WAS specifically covered on my plan and because I actually had a pre-paid biannual maintenance plan with a local HVAC company. Nonetheless, they wouldn’t consistently defend their reasons and tried to make me feel like I received my final response and had no other recourse but to pay for the repairs myself.
I fought them on it for 4 full weeks of July heat without A/C. When you first submit a claim dispute they won’t let you do it over the phone (they seem to take every opportunity to put road blocks in your way). They say that you have to email [email protected] and then just wait for a response. I called daily to check up on it and they kept giving me the run around. Mind you I was sweaty and without A/C in the summer, so I was very motivated. Eventually, I was able to get contact with a manager by email, Alex Peyton ([email protected]) and that email had his phone extension written on the footer (800-842-2177 ext: 700). Being able to follow up with him daily by phone really did a lot for speeding up an already painfully slow dispute process.
After countless phone calls and unanswered emails, they finally agreed to “cover the claim.” Another week of phone calls later, I had a date scheduled to repair my A/C (a month after the technician first came out).
After they did the repairs on the A/C, the technicians told me that I needed to pay them the $250 I owed them. I insisted that this was not part of our agreement and the technicians made it clear to me that they weren’t leaving my home without their money. The technician’s said that Globe Home should have informed me of the money I was to pay (which I agree with). Unfortunately it was a Saturday and there was no way to get in touch with the warranty company.
I just now got off of another phone call with Mr. Alex Peyton and got another very litigious and patronizing set of responses from him: that the technicians should have given me the pricing for repairs (the passing of the buck never seems to end with these people) and it’s in your contract that not all repairs are always covered.
I am furious (again) not because I had to pay any money but because at no point was me paying for anything mentioned or agreed upon. They could have easily let me know when they agreed to “cover the claim” that there could be some additional expenses for me even if they were approximate. There are times I don’t even have $250 in my bank account and these workers made it VERY clear that they weren’t leaving my house without the money Globe Home told them I was going to pay them.
Globe Home is such an unethical, manipulative company. I would file a complaint against them but I think their ratings with different business agencies is already the lowest it can be. I don’t think it’s any secret on the internet just how crappy they are. Did I get my repairs after all? Yes. But it’s because I was patient enough and pissed off enough to stand up for myself for as long as it took and also because I was willing to take it to small claims court before I was going to let them get away with taking advantage of me.
As the euphemism goes in Spanish, Globe Home, “Go fry asparagus!,”
This is absolutely the worst Home Warranty company you can ever get do not get Globe home protectiom as a home warranty company. They do not respond timely to customer, they do not honor their agreement, they do not refund you when they are supposed to, they try to get out of any job they can, when you call into claims they hang up on you quickly and treat you without any customer service skills. The contractors they call or unskilled and unprofessional. This company is the definition of a ripoff! I should have never used any of the suggested people from my realtor. DO NOT GET GLOBAL HOME WARRANTY. they will take your money and not honor their warranty.