Two days ago on Saturday ( August 20, 2022), our air conditioning woke us up with a banging sound. I immediately turned the air cinditioning off. At 6: 27 PM saturday night, I called the Claims line to file a claim, i was told that the claim wouild be opened "Monday first thing".
This afternoon my wife called to get the progress, but no claim was filed. We had wanted to use our own company, but as per the email sent to me by Global Home USA, we would have had to pay the provider upfront, then would have had to wait for a reimbursement.
When the provider came for the estimate the total estimate was $1950.00, but the most they would cover was $1,115.00 leaving a balance of $835 for us to pay out of pocket. The provider spent nearly 2 hours fighting the insurance comany over the coverage, which had initially been denied. I feel that the insurance company elevated the cost of replacing 4 brackets and a blower motor in order to deny my claim while collecting my payment every month for the past year.
A week ago I filed a claim to have my toilet looked at because it's backing up in my home. I have three children of which two are younger and they have to use that bathroom. This will be the 4th time I have filed a complaint with them for the same issue and each time I have to pay a $60. Deductible for the same issue which is a problem that I have because it's an existing ongoing problem. The second problem that I have is that when the complaint was filed no one was contacted to come out and service my toilet.
The third problem that I have is when I called back to see what the problem was and why haven't anyone shown up yet they told me that the person was never contacted. The for the problem that I have when they contacted another contracted 2 come out and I spoke to them explaining to them what the problem was they still would not allow the contractor to come out and fix my toilet because he told them that he wanted to do it the right way and see what the actual problem was so that he was not having to come back out here for the same issue again.
Here we are on Wednesday and a week later I'm not able to get my toilet fixed and this has been there reputation even since the first time that I filed a claim with them. Their service is poor and one lady told me that because I have a standard plan that they can't make anyone come out to fix my toilet even after the 24-hour alloted time had passed and the company was the reason I didn't have a plumber out not the actual contractor. I believe that as a standard plan customer I should still receive the standard services that is required and supposed to be given and they absolutely do not do that they don't care about their customers they don't care how your problem gets fixed.
I will never never ever do business with this company and if you are reading this I would suggest that you find another Home Warranty company as well. They are not reliable and they will make you wait weeks before they're even going to come out and service the issue or problem. Because this is the end of my contract with them I believe that they are waiting until the last day to handle my issue and say that my time has expired on the contract and they can't do any more work. I have had a problem with them from day one since I had this contract and I'm not going to renew it.
So my complaint goes on, funny how when I filed my first complaint with you, I received a phone call the next day from the supervisor of the company, who had been dodging me and evading all of my phone calls. When we spoke we had a long conversation about the criteria that was required by them in order to come to an agreement about my claim. I had asked specifically what they need from my contractor in order to satisfy the warranty companies contract. The evaporator coil (which was the part decided on) by Buster and I being the problem when in fact the entire AC unit was completely broken. Being a 23 year old system, there was numerous problems causing it to shut down. The compromise was $750.00 to replace that part. Which I asked for in writing and was told "NO" they don't do that. But a note would be put in the computer, stating that when we finished installing the new unit and they received the paperwork, I matter would be resolved. Not, when my contractor installed the unit in December (yes AC unit in December) because of all there stall tactics. Cold in December in Pennsylvania. So when I called again to follow up about my claim once again shouting and nonsense. All excuses as to why they couldn't accept the paperwork from my AC guy. When I specifically called before I paid half of what the AC costs, which was significantly more than amount promised, I was given instructions to get a break down of all the parts and costs including labor. $8,500 dollars worth. So again I satisfied the request of the "Buster" and had my contractor change the Paperwork to what was required. An invoice not a proposal. That was the issue. When everything they asked for was on the proposal. Also I included a copy of my manufacturer's warranty, as a show of good faith I did indeed have the unit replaced. Despite them. I never expected for them to pay the entire bill. Besides the maximum the plan says it would pay is $5,000. I don't believe they ever paid that much to a contract holder after having dealt with them. So now I wait again, until I call and no doubt get into an argument with "Buster" who I told , is obviously not a man of his word. Really , all this over $750.00 when I had to get a loan to replace the dang system. Please, please help me to finish my dealing with this horrible warranty company. I've spent so much time and aggravation on this matter, it's not fair ! I paid my premium , they didn't hesitate to take my money for over 3 years, so buck up.
Unfortunately this saga begins in July when we first called for service when the central air-conditioning unit wasn't working. When we called to make a claim Global said they would get back to us when they found a contractor who could come out to our home, after 3 days of waiting for a return phone call, I called back to find out the status. They informed me they hadn't found a contractor yet, so we went ahead a called one ourselves, which they said we could do, but not until after 3 days of waiting and no phone call. Our contractor was able to get the unit working again and we never submitted a receipt to them. Then again in August the unit went down again, which we knew it would because of the information our contractor gave us. It is a 32 year old system and eventually wouldn't be able to be serviced. The parts would no longer be available for repairs. So I started the process again of filing claim ( #2) We again waited for a phone call from the contractor Global uses to come out and look at the system. I called back on 9-14-16 two week after I hadn't heard anything and they finally gave me the # of "Martin's mechanical" located in Philadelphia (215-728-1928) after not being able to find anything out about this "Martin's mechanical" which had no web site, no real business profile anywhere we could find, we called Horizon services and had them come out to check the unit and give us an estimate on a new one which they did and we submitted it to Global . When we spoke to Global again to inquire about the estimate they said we must use there contractor so we called on 9-29-16 to set up an appointment and the gal who set it up said "Oh we can have someone out next Wednesday which would be October 5th. We said fine. So I took off from work only to not have them show up between 10 am and 1 pm. The time frame they were supposed to arrive. So I lost a whole day off from work for nothing. Then when my husband called to ask what happened the gal stuttered and said oh that was my fault, oh I'm sorry. Oh no wait I have you scheduled for the 19th of October. ( The 5th sounds nothing like the 19th) On the 18th I tried calling Martin's mechanical to confirm the appointment for the 19th I could not get thru to them on the phone, it went right to a cell phone number and said its mailbox was full. Immediately i called Global to see if they could get in touch with them after all its their contractor, I got nothing at all from them what to do or how to proceed. Nothing but aggravation and arguements with Global about the situation. Not even believing they didn't have an alternate # to be able to reach them. finally they called back to confirm. So after waiting another 2 weeks til the 19th and take more time off from work to be at the house. The technician Eric B came out and inspected the unit and took pictures of it and said to my husband its a very old unit and it more than likely its shot. He didn't even think parts would be obtainable for repairs but the warranty company will want him to check for gas leaks. Of course it has gas leaks it unrepairable at this point, so why even bother with the test. Its just a waste of time and more money going to the contractor that could be used to settle the claim. Leaving me to believe they are in this scam together. I was never looking for them to pay for a full replacement of the system, and agreed that Horizon's price was high, but they are intentionally avoiding me and not taking my calls. We now have had 2 companies say the unit is dead. I'm doing all the work, taking off from my job, making all the phone calls, contacting everyone I can at Global, I mean everyone. I have documented dates and names of everyone I spoken to at this horrible warranty company (supervisor's included) I'm sure they just wish I would go away and since we live in 2 different states, they think they can get away with it. They had no problem cashing my checks for the past two years, now I have a problem and they are just plain ignoring me.
Global Home USA Reviews
Two days ago on Saturday ( August 20, 2022), our air conditioning woke us up with a banging sound. I immediately turned the air cinditioning off. At 6: 27 PM saturday night, I called the Claims line to file a claim, i was told that the claim wouild be opened "Monday first thing".
This afternoon my wife called to get the progress, but no claim was filed. We had wanted to use our own company, but as per the email sent to me by Global Home USA, we would have had to pay the provider upfront, then would have had to wait for a reimbursement.
When the provider came for the estimate the total estimate was $1950.00, but the most they would cover was $1,115.00 leaving a balance of $835 for us to pay out of pocket. The provider spent nearly 2 hours fighting the insurance comany over the coverage, which had initially been denied. I feel that the insurance company elevated the cost of replacing 4 brackets and a blower motor in order to deny my claim while collecting my payment every month for the past year.
A week ago I filed a claim to have my toilet looked at because it's backing up in my home. I have three children of which two are younger and they have to use that bathroom. This will be the 4th time I have filed a complaint with them for the same issue and each time I have to pay a $60. Deductible for the same issue which is a problem that I have because it's an existing ongoing problem. The second problem that I have is that when the complaint was filed no one was contacted to come out and service my toilet.
The third problem that I have is when I called back to see what the problem was and why haven't anyone shown up yet they told me that the person was never contacted. The for the problem that I have when they contacted another contracted 2 come out and I spoke to them explaining to them what the problem was they still would not allow the contractor to come out and fix my toilet because he told them that he wanted to do it the right way and see what the actual problem was so that he was not having to come back out here for the same issue again.
Here we are on Wednesday and a week later I'm not able to get my toilet fixed and this has been there reputation even since the first time that I filed a claim with them. Their service is poor and one lady told me that because I have a standard plan that they can't make anyone come out to fix my toilet even after the 24-hour alloted time had passed and the company was the reason I didn't have a plumber out not the actual contractor. I believe that as a standard plan customer I should still receive the standard services that is required and supposed to be given and they absolutely do not do that they don't care about their customers they don't care how your problem gets fixed.
I will never never ever do business with this company and if you are reading this I would suggest that you find another Home Warranty company as well. They are not reliable and they will make you wait weeks before they're even going to come out and service the issue or problem. Because this is the end of my contract with them I believe that they are waiting until the last day to handle my issue and say that my time has expired on the contract and they can't do any more work. I have had a problem with them from day one since I had this contract and I'm not going to renew it.
So my complaint goes on, funny how when I filed my first complaint with you, I received a phone call the next day from the supervisor of the company, who had been dodging me and evading all of my phone calls. When we spoke we had a long conversation about the criteria that was required by them in order to come to an agreement about my claim. I had asked specifically what they need from my contractor in order to satisfy the warranty companies contract. The evaporator coil (which was the part decided on) by Buster and I being the problem when in fact the entire AC unit was completely broken. Being a 23 year old system, there was numerous problems causing it to shut down. The compromise was $750.00 to replace that part. Which I asked for in writing and was told "NO" they don't do that. But a note would be put in the computer, stating that when we finished installing the new unit and they received the paperwork, I matter would be resolved. Not, when my contractor installed the unit in December (yes AC unit in December) because of all there stall tactics. Cold in December in Pennsylvania. So when I called again to follow up about my claim once again shouting and nonsense. All excuses as to why they couldn't accept the paperwork from my AC guy. When I specifically called before I paid half of what the AC costs, which was significantly more than amount promised, I was given instructions to get a break down of all the parts and costs including labor. $8,500 dollars worth. So again I satisfied the request of the "Buster" and had my contractor change the Paperwork to what was required. An invoice not a proposal. That was the issue. When everything they asked for was on the proposal. Also I included a copy of my manufacturer's warranty, as a show of good faith I did indeed have the unit replaced. Despite them. I never expected for them to pay the entire bill. Besides the maximum the plan says it would pay is $5,000. I don't believe they ever paid that much to a contract holder after having dealt with them. So now I wait again, until I call and no doubt get into an argument with "Buster" who I told , is obviously not a man of his word. Really , all this over $750.00 when I had to get a loan to replace the dang system. Please, please help me to finish my dealing with this horrible warranty company. I've spent so much time and aggravation on this matter, it's not fair ! I paid my premium , they didn't hesitate to take my money for over 3 years, so buck up.
Unfortunately this saga begins in July when we first called for service when the central air-conditioning unit wasn't working. When we called to make a claim Global said they would get back to us when they found a contractor who could come out to our home, after 3 days of waiting for a return phone call, I called back to find out the status. They informed me they hadn't found a contractor yet, so we went ahead a called one ourselves, which they said we could do, but not until after 3 days of waiting and no phone call. Our contractor was able to get the unit working again and we never submitted a receipt to them. Then again in August the unit went down again, which we knew it would because of the information our contractor gave us. It is a 32 year old system and eventually wouldn't be able to be serviced. The parts would no longer be available for repairs. So I started the process again of filing claim ( #2) We again waited for a phone call from the contractor Global uses to come out and look at the system. I called back on 9-14-16 two week after I hadn't heard anything and they finally gave me the # of "Martin's mechanical" located in Philadelphia (215-728-1928) after not being able to find anything out about this "Martin's mechanical" which had no web site, no real business profile anywhere we could find, we called Horizon services and had them come out to check the unit and give us an estimate on a new one which they did and we submitted it to Global . When we spoke to Global again to inquire about the estimate they said we must use there contractor so we called on 9-29-16 to set up an appointment and the gal who set it up said "Oh we can have someone out next Wednesday which would be October 5th. We said fine. So I took off from work only to not have them show up between 10 am and 1 pm. The time frame they were supposed to arrive. So I lost a whole day off from work for nothing. Then when my husband called to ask what happened the gal stuttered and said oh that was my fault, oh I'm sorry. Oh no wait I have you scheduled for the 19th of October. ( The 5th sounds nothing like the 19th) On the 18th I tried calling Martin's mechanical to confirm the appointment for the 19th I could not get thru to them on the phone, it went right to a cell phone number and said its mailbox was full. Immediately i called Global to see if they could get in touch with them after all its their contractor, I got nothing at all from them what to do or how to proceed. Nothing but aggravation and arguements with Global about the situation. Not even believing they didn't have an alternate # to be able to reach them. finally they called back to confirm. So after waiting another 2 weeks til the 19th and take more time off from work to be at the house. The technician Eric B came out and inspected the unit and took pictures of it and said to my husband its a very old unit and it more than likely its shot. He didn't even think parts would be obtainable for repairs but the warranty company will want him to check for gas leaks. Of course it has gas leaks it unrepairable at this point, so why even bother with the test. Its just a waste of time and more money going to the contractor that could be used to settle the claim. Leaving me to believe they are in this scam together. I was never looking for them to pay for a full replacement of the system, and agreed that Horizon's price was high, but they are intentionally avoiding me and not taking my calls. We now have had 2 companies say the unit is dead. I'm doing all the work, taking off from my job, making all the phone calls, contacting everyone I can at Global, I mean everyone. I have documented dates and names of everyone I spoken to at this horrible warranty company (supervisor's included) I'm sure they just wish I would go away and since we live in 2 different states, they think they can get away with it. They had no problem cashing my checks for the past two years, now I have a problem and they are just plain ignoring me.