I bought a LV vintage bag from Gilt on 2015.12.28 which order number is 74404784. When I received it on 2016.1.19,I found the real object was destroyed seriously ,which was totally different from the pictures on Gilt site .And it smells so terrible ,like someone drunken puked on it. On the Gilt site,they listed the bag on ''good' level,in reality,it fits all the descriptions of “fair”level (heavily used,visible signs of wear that impact the appearence of the bag) I have contacted the customer service many times,sended the pictures of the bag I took which included many details destroyed.They said the LV bag have a unique odour(I have two LV bag since 9 years ago but never found the similar smell ),and they neglected the broken details which having wide difference between the pictures I took and they took.Everyone knows the Pictures are the most vivid and clear tools for consumers to get close to the products that they want to buy.
We need the real pictures of the product so that we can know the real quality of it and decide whether to buy it or not.,but they did't showed any destroyed details on their pictures for costomers.I think they cheated their consumers who trust them. Last time I sended email to them 19 days ago,they haven't answered email to me.So I turn to you for help.Thank you!
Through gilt.com I ordered an item on 11/27/15. Per the website, my order was shipped via FedEx and I was to receive it between 12/11/15 and 12/17/15. However, FedEx reported that they never received the item from the company. On 12/19/15, I asked customer service through email to look into the issue and was told it had to be escalated and I had to wait 5 days to hear anything about the status of my order. Since this was a Christmas gift, I tried calling the company but never got a hold of anyone. All I want is to get my item, or if they can't deliver it, then the company needs to tell me and refund my money. As far as I am concerned...this company is a scam!!
GILT GROUPE, INC. Reviews
I bought a LV vintage bag from Gilt on 2015.12.28 which order number is 74404784. When I received it on 2016.1.19,I found the real object was destroyed seriously ,which was totally different from the pictures on Gilt site .And it smells so terrible ,like someone drunken puked on it. On the Gilt site,they listed the bag on ''good' level,in reality,it fits all the descriptions of “fair”level (heavily used,visible signs of wear that impact the appearence of the bag) I have contacted the customer service many times,sended the pictures of the bag I took which included many details destroyed.They said the LV bag have a unique odour(I have two LV bag since 9 years ago but never found the similar smell ),and they neglected the broken details which having wide difference between the pictures I took and they took.Everyone knows the Pictures are the most vivid and clear tools for consumers to get close to the products that they want to buy.
We need the real pictures of the product so that we can know the real quality of it and decide whether to buy it or not.,but they did't showed any destroyed details on their pictures for costomers.I think they cheated their consumers who trust them. Last time I sended email to them 19 days ago,they haven't answered email to me.So I turn to you for help.Thank you!
Through gilt.com I ordered an item on 11/27/15. Per the website, my order was shipped via FedEx and I was to receive it between 12/11/15 and 12/17/15. However, FedEx reported that they never received the item from the company. On 12/19/15, I asked customer service through email to look into the issue and was told it had to be escalated and I had to wait 5 days to hear anything about the status of my order. Since this was a Christmas gift, I tried calling the company but never got a hold of anyone. All I want is to get my item, or if they can't deliver it, then the company needs to tell me and refund my money. As far as I am concerned...this company is a scam!!