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Gilded Rose Royal Program


Country Mexico
City Guadalajara, Jal.
Address Av. de las Américas 1500, Country Club
Phone 52 333 000 2500
Website http://www.gildedroseroyal.com/

Gilded Rose Royal Program Reviews

Most Useful Comment
  • Nov 11, 2017

We were offered $500 to attend a meeting the next day for 90 minutes, which included a taxi ride from our hotel and breakfast. We took the taxi to the office in Playa De Carmen, Mx. When we arrived the man who said he will give us $500 said he can't give us that much because we only had 1 credit card.

We met with Helena and she walked us over to the mall where we went upstairs to a restaurant to eat the free breakfast. Helena walked us back to the office where she proceeded to ask about our owned timeshare. She went into a back room for a few minutes and came back with a piece of paper with an offer to purchase our timeshare. We never said we wanted to sell our timeshare.

Helena said they will offer us $38,600.00 USD to purchase our timeshare, if we join their Gilded Rose Royal Program. To join the Gilded Rose Royal Program they need $10,000. that day and charge that amount on credit cards

Livingston Property Service: Av. Adolfo Ruiz Cortines 1344, col. Tabasco 2000, Villahermosa, Tabasco, 86035. This is the company that is offering $38,600. USD for our timeshare. Helena went into a back room and came out to hand us a check made out to us in the amount of $5,790. as a deposit to purchase our timeshare.

We were asking a lot of question about the Gilded Rose Royal and Helena brought over Richard Bell to answer our many questions.

We decided to go forward with the sale of our current timeshare and join the Gilded Rose Royal Program at the expense of $20,000. total for the membership. When we arrive back home we were to wire the remainer $10,000. dollars to MANCINI MANAGEMENT SA DE CV, within 7 days. We were given a Certificate for a 2 bedroom unit at any of thier premier resorts in Mexico instead of the cash.

We would be under contract with Livingston Property Service and would recieve the funds from the sale within 3 weeks after we WIRE $3,000. more to ACTIVE the contract.

The next day after signing the contract we went back to Playa De Carmen, MX to cancel this contract. They told us if we cancel the contract they will only refund $1,410. of our $10,000. we gave them on credit card the day before.

We would not accept that loss, so we left it as it was until we get back home. Once we were home I emailed (Registered email) Gilded Rose Royal to cancel our membership and the sale of our timeshare.

Emailed Richard Bell ([email protected]) also to request a refund of $ 7,586.21, because in the contract the closing cost is non-refundable ($2,413.79). he did not respond.

6 days later, Livingston Property (Rob Zavala-Chief of Customer Servie) was contacting ([email protected]) me to Wire the $3000. to activate the account. I replied to the email to tell him we are cancelling this contract.

The CEO-Mary Peterson contacts me by phone asking how we can work this contract out so we are both happy. We worked together to get the issues resolved.

August 14, 2017 I was wanting to use the program to purchase airline tickets. I contacted Gilded Rose Royal by email to request the tickets. They emailed me with a Preliminary Reservation Ticket that day (0755). They said "It is important to let you know that as policy you may receive this confirmation up to 30 days prior to your trip, but rest assured you will get these confirmation as soon as it is available.

Today 11/09/2017 I have not received anything from them. I have emailed them at over 5 different email addresses, clicked the reservation button on the website, went on Facebook and called several phone numbers and can't find anyone.

Facebook account has been closed down.

We were offered $500 to attend a meeting the next day for 90 minutes, which included a taxi ride from our hotel and breakfast. We took the taxi to the office in Playa De Carmen, Mx. When we arrived the man who said he will give us $500 said he can't give us that much because we only had 1 credit card.

We met with Helena and she walked us over to the mall where we went upstairs to a restaurant to eat the free breakfast. Helena walked us back to the office where she proceeded to ask about our owned timeshare. She went into a back room for a few minutes and came back with a piece of paper with an offer to purchase our timeshare. We never said we wanted to sell our timeshare.

Helena said they will offer us $38,600.00 USD to purchase our timeshare, if we join their Gilded Rose Royal Program. To join the Gilded Rose Royal Program they need $10,000. that day and charge that amount on credit cards

Livingston Property Service: Av. Adolfo Ruiz Cortines 1344, col. Tabasco 2000, Villahermosa, Tabasco, 86035. This is the company that is offering $38,600. USD for our timeshare. Helena went into a back room and came out to hand us a check made out to us in the amount of $5,790. as a deposit to purchase our timeshare.

We were asking a lot of question about the Gilded Rose Royal and Helena brought over Richard Bell to answer our many questions.

We decided to go forward with the sale of our current timeshare and join the Gilded Rose Royal Program at the expense of $20,000. total for the membership. When we arrive back home we were to wire the remainer $10,000. dollars to MANCINI MANAGEMENT SA DE CV, Acct#021320040594830081 within 7 days. We were given a Certificate for a 2 bedroom unit at any of thier premier resorts in Mexico instead of the cash.

We would be under contract with Livingston Property Service and would recieve the funds from the sale within 3 weeks after we WIRE $3,000. more to ACTIVE the contract.

The next day after signing the contract we went back to Playa De Carmen, MX to cancel this contract. They told us if we cancel the contract they will only refund $1,410. of our $10,000. we gave them on credit card the day before.

We would not accept that loss, so we left it as it was until we get back home. Once we were home I emailed (Registered email) Gilded Rose Royal to cancel our membership and the sale of our timeshare.

Emailed Richard Bell ([email protected]) also to request a refund of $ 7,586.21, because in the contract the closing cost is non-refundable ($2,413.79). he did not respond.

6 days later, Livingston Property (Rob Zavala-Chief of Customer Servie) was contacting ([email protected]) me to Wire the $3000. to activate the account. I replied to the email to tell him we are cancelling this contract.

The CEO-Mary Peterson contacts me by phone asking how we can work this contract out so we are both happy. We worked together to get the issues resolved.

August 14, 2017 I was wanting to use the program to purchase airline tickets. I contacted Gilded Rose Royal by email to request the tickets. They emailed me with a Preliminary Reservation Ticket that day (0755). They said "It is important to let you know that as policy you may receive this confirmation up to 30 days prior to your trip, but rest assured you will get these confirmation as soon as it is available.

Today 11/09/2017 I have not received anything from them. I have emailed them at over 5 different email addresses, clicked the reservation button on the website, went on Facebook and called several phone numbers and can't find anyone.

Facebook account has been closed down.

We have paid the money for the Gilded Rose Royal Program and no one from this company can be found and will not respond to any request made. It is though the company has fallen off of the earth with our money.

Mark as Useful [3 votes]
  • Nov 16, 2017

Hit by same scam

Out over $50k in credit card and wires. Some of the players are, Gilded Rose Royal, Livingston Management services, Richard Bell, Capital International Bonds, Mancini Management and so many more. HSBC SA. refused to help me, said Mancini was a customer and my wire was received but refused to give ma any other information as to how to contact them. This scam is so good that both Bank of America and US Bank are still trying to get my money back from March 2017.

Mark as Useful [1 vote]
  • May 31, 2018

we were too hit by the same scam

we got lucky to caught them little early. we lost $10,000.in march 2017.

they should go to jail!

Mark as Useful [1 vote]
  • Sep 12, 2017

This was the same scam reported by another in August, I wish I had seen their report before I sent these companies any money. In May while on vacation in the Riviera Maya we headed to Playa Del Carmen for some shopping. We were approached to go on a Timeshare presentation fo a new company, Gilded Rose Royal. Having multiple timeshares, we declined, the gentleman was extremly insistent and was offering all sorts of free stuff and even advising us how to go about getting the free stuff without buying anything, so we finally agreed. The next day we were picked up at our resort and taken to an office in Playa Del Carmen. We purchased the Gilded Rose Royal vacation program for approximately $12,000.00 because we were told they would buy two of our properties we didn't want and the program sounded amazing. They even discounted the program using some of the funds we were going to get from our sale.

When we arrived home we received an email from Rob Zavala a tLivingston Property services requesting $3,000.00 to process the sale. I wired the money and I didn't hear from him again for almost 3 months, which was the deadline for them to sell the properties. I called and emailed Rob to see what was going on and received a call the next day from David Kraus at Capital Bonds International telling me he was our escrow officer and would be handling the sale from here on out. I was emailed a bunch of documents that included a bank wire statement indicating $62,000.00 was wired to an escrow account at Bank of America in the name of Mancini Management, who I was told would be holding the money from the "buyer" Cendant Mobility Services until taxes and fees that were required by the Mexican government were paid by us, we were of course going to be repaid for any and all out of pocket expenses

After wiring an additional $9,326 for taxes/fees, I got a call telling me our money was being held up by the bank. At this point I was skeptical and requested more documents and when those were sent I noticed many inconsistincies and realized dates and the such were wrong. I proceeded to contact David Kraus and the number had been disconected. I immediately contacted my bank, credit card company and the FTC. Taking a closer look all documents were fake and there is no taxes or fees that need to be paid to the Mexican government for a sale of a timeshare. I believe the whole thing stems from Gilded Rose Royal because they were the first ones to hand me a document with the name of Livingston Property services.

I have tried to contact them repeatedly and have gotten nowhere. Businesses involved and their addresses (I'm sure most are false): Gilded Rose Royal Program - Av. Américas 1500, Col.Country Club, 44610 Guadalajara, Jalisco Capital International Bonds - - 286 5th Ave, 8th -B floor, New York, NY 10001 Liviningston Property Services - Av. Adolfo Ruíz Cortines 1344, col. Tabasco 2000, Villahermosa, Tabasco 86035 Payment goes from your bank to HSBC to be held by: Mancini Management (used this name for both the $3,000 transaction and the $9,326) Names used: Rob Zavala David Kraus

Mark as Useful [2 votes]
  • Aug 16, 2017

I bought a vacation service with Gilded Rose Royal in Playa del Carmen on Feb 21, 2017 with the guarantee that my two timeshare properties would be sold at a fixed price of $54,700. For this I paid $11,067 via credit card (two cards used). To sell the timeshares, I was willing to pay the travel service fee. There was also to be a $3000 fee paid later to Livingston Property Services, to broker the sale. To start the sale process, I was told by a person identifying themselves as part of Gilded Rose Royal to wire through my bank $3000 (no credit cards allowed). The wire was sent to Mancini Management in Mexico. This was done on March 14, 2017. I was told it would be 60 days to complete the sale.

I was also asked to put money into Gilded Rose Royal (for “gilded dollars” worth three times the actual amount deposited and used to buy services) via PayPal (no credit cards allowed) to take advantage of discounts on travel. The contact I spoke with is Christopher Martin at [email protected]. I never purchased “gilded dollars”. Trying to use their travel services was a joke. Everything had to be by email which they often ignored. I complained about their lack of response and told I needed to write to reservations via email and they would get back to me (again via email). I never trusted them to make a reservation for me, since I’m sure the PayPal payment would also be lost money.

I complained shortly after the 60 days had expired that I wanted the money from the sale of my timeshares. At this point I was becoming extremely suspicious of Gilded Rose Royal and the entire process. I was then contacted by a Mr. Rollins (using a Mexican phone number) saying he was with Vacation Property Shop and needed near $12,000 for IVA tax to complete a sale for which he had funds ready. I refused that offer and said to cancel the deal and return my money. I also received email instructions from Jeff Bridges.

I contacted Gilded Rose Royal about this and they said he was a phony and I should only talk to Capital International Bonds. Next David Kraus called (1-646-844-3362) from Capital Intl Bonds and said he was handling the sale and was holding on deposit the $54,700. His company had just moved him to NYC from Chicago. He had all the information on the sale and our personal information. He seemed very real and gave me his Illinois Real Estate broker license number. I looked it up and he was on the Commission's list with that number. They even had a web site www.capitalinternationalbond.com I felt slightly more assured. He told me there would be a need to register as a foreign investor per NAFTA regulations. This would be $2735 and should be wired to Mancini Management SA DE CV at Ave Acueducto No 4851 Piso 4, Fracc. Real Acueducto, CP 43116 Guadalajara, Jalisco account no. 021320040594830081. I foolishly (and with false hope) made the wire on 7/25/2017. On the same day, he emailed that S.A.T. taxes were due. I realized at this point that I was truly screwed. I found a website www.insidethegate.com that reports on scams. Their "Mexico Timeshare Fraud" described my scam in some detail. After reading the article in despair I decided to try and help catch these thieves if possible.

I went to the KY attorney general site and they recommended filing the information at www.econsumer.gov My complaint confirmation reference is 86591738. Unfortunately for me and others is that this may not lead to any real investigation due to the volume of scams they receive. They may use it should it lead to a group pattern of illegality they can uncover. I know the www.insidethegate.com scam detail dates to 2015, so not much has changed in trying to stop them.

Other events

Jul 31, 2017 David Kraus (Capital Intl Bonds) called and left message that he was still holding my funds and just needed the taxes to be paid via wire.

Aug 4, 2017 Received a voice message from Sandra Lopez a 3:09 pm saying she wanted to try and resolve any problem I was having since the bank had contacted her about the dispute.

Aug 4, 2017 Returned her call at 3:13 pm using both the number she called from (+52 322-226-2520) and the number she left (+52 322-221-5084) In both cases the call was answered by Carlos at a hotel. He said I wanted the timeshare office and transferred me. On both calls, no one answered though he said I was calling during business hours. He agreed to take my number and leave them a message to call me.

Aug 8, 2017 David Kraus called. I answered the phone on this occasion. I told him I knew what was happening now and would not be sending any more money. He continued to act innocent and asked if I wanted to cancel the sale. I said yes. He asked if I wanted the $3000 broker fee returned and I said yes. (Unfortunately, that will never happen.)

Aug 9, 2017 Requested all monies returned since scam was obvious.

Mark as Useful [2 votes]
  • Mar 12, 2018

On vacation in playa del carmen, mexico at the thompson hotel my wife and i were approached by a vendor for the the gilded rose royal program. promised vacation time for five years. we paid $5,000.00 us dollars. went to the web site to book a vacation and saw it was a scam. i have a signed contract and reciepts of purchase. would just like to file a claim and get my my back from these con artists.

  • Nov 17, 2017

Please do not get involved with any of the following names

Gilded Rose Royal

Linvingston Property Service

Capital International Bond

Mancini Managment SA.

Went to Playa in March 2017 and was approched by a person named Richard Bell who told us he worked with Time Share Assoc Group who was an agency that helped people that may have been scmmed by timeshares. He told us that the one of the time shares we owned had a PROFECO and Class action suit against them and he had someone to buy both of our times shares.

Well we fell for it.

In short - we are out over $50k in Credit card charrges and bank wires. So many companies and people involved. The scam is so good they led us on for months and our credit card companies still cant get our money back.

HSBC SA. is the bank we wired money to. The account was for Mancini Mangement SA. HSBC SA. confirmed that Mancini was a customer, received my wires but would tell me nothing more and refused to look into it. We have tried everything but no one wants to help. I have emails, documents, phone records, websites and much more.

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