I purchased a $100 gift card from Amazon. I gave the gift card as a Christmas gift and when the person went to check the balance, there was only one penny on the card. Amazon doesn't issue refunds and so I was left to deal with the company directly. Blackhawk Network is very difficult to reach and when I finally got through they said that I would need for them to do a investigation and that I would need to wait. I received two updates by email and then a replacement card weeks later. When I went to check the balance on the replacement card it reported one penny.
I called their customer service again which is a difficult task to reach them. I was told that I didn't return the forms and information requested by them and that I would need to submit a receipt of purchase, ID, photos of the card (Back and front) and ID or utility bill and proof of address. When I told them that I didn't receive any forms, the lady confirmed that they sent the info to the wrong email address after I confirmed my email address. She said that she would resend the forms but I haven't received the forms.
They took my money. If they do this to 1,000 customers, do the math! They shouldn't be able to get away with this. There are so many people online with very similar complaints in regard to this company. And why is Amazon still allowing them to sell on their platform?
GiftCardMall.com Reviews
I purchased a $100 gift card from Amazon. I gave the gift card as a Christmas gift and when the person went to check the balance, there was only one penny on the card. Amazon doesn't issue refunds and so I was left to deal with the company directly. Blackhawk Network is very difficult to reach and when I finally got through they said that I would need for them to do a investigation and that I would need to wait. I received two updates by email and then a replacement card weeks later. When I went to check the balance on the replacement card it reported one penny.
I called their customer service again which is a difficult task to reach them. I was told that I didn't return the forms and information requested by them and that I would need to submit a receipt of purchase, ID, photos of the card (Back and front) and ID or utility bill and proof of address. When I told them that I didn't receive any forms, the lady confirmed that they sent the info to the wrong email address after I confirmed my email address. She said that she would resend the forms but I haven't received the forms.
They took my money. If they do this to 1,000 customers, do the math! They shouldn't be able to get away with this. There are so many people online with very similar complaints in regard to this company. And why is Amazon still allowing them to sell on their platform?