I signed up via phone call. The service is not what they claimed. I want to cancel. I am not asking for any money back. I just want my information removed and billing to stop because I am not using the service. They say no you have to stay for a year. They say one thing on the phone and then totally different online. The company has no value to my company. I do not want to use them.
Although they are polite they will not end my listing or subscription. I have asked 3 times now and all they respond is we would like to better help you understand our product with no contact info.
Disappointed. Run far away from GetAssist its a trap.
In late 2015, I signed up for their 3 month free trial. They were just starting as a company and looking to get a foothold. The owners were local and it was an effort to promote local business. After the first month, I could see that the services were absolutely useless. So I went through their cancellation policy which was to email them and say I wanted to cancel. The owner’s son, Tyler, told me the system had not been working properly when my credit card information was given and no credit card information was saved for anyone so nobody would ever be charged even if they didn’t officially cancel like I did. Cancellation officially put in September of 2015. Fast forward to March of 2017, and I have a charge on my credit card for $82.95. I immediately emailed them about this. Two days later I receive a response and was told my account was not actually cancelled, my credit card information had actually been saved, and the charge was in error. I was refunded after supplying proof I had cancelled. And told this would not happen again. Fast forward to March of 2018 and I am charged again. This time $292.95. I have filed charges now with my credit card company for a fraudulent transaction, am cancelling my card, and have reported them to the BBB. GetAssist is a dishonest, lying, fraudulent company that should be shut down.
Terrible value for business owners, and terrible customer service. After being a customer for 5 months the ROI is 0. I actually had one of the sales people contact me to see if we were interested in joining, again this was after already being a customer for 3 months.
We were told that if the ROI was not what we expected after 3 months they would step in and ensure we would see business, that has not happened and I have no idea who to even talk to.
I was told our original account rep was away and that our account was being moved to a different person and that they would send someone to our location to go over how we were setup and help improve how we were presenting the company, not true as our original account rep and I are associates and he told me he was no longer with the company.
False promises and 0 leads will make it an easy decision when renewal does come up. Having said that I see in other reviews that moving away from the auto renew function is difficult. Its nearly impossible to remove your credit card from file and company will autorenew you without notice. Many times tried to call to have my credit card removed from my account with no anser. The company hides behind a terms of service agreement and offers zero refund even the day after a autorenew
Get Assist Inc Reviews
I signed up via phone call. The service is not what they claimed. I want to cancel. I am not asking for any money back. I just want my information removed and billing to stop because I am not using the service. They say no you have to stay for a year. They say one thing on the phone and then totally different online. The company has no value to my company. I do not want to use them.
Although they are polite they will not end my listing or subscription. I have asked 3 times now and all they respond is we would like to better help you understand our product with no contact info.
Disappointed. Run far away from GetAssist its a trap.
In late 2015, I signed up for their 3 month free trial. They were just starting as a company and looking to get a foothold. The owners were local and it was an effort to promote local business. After the first month, I could see that the services were absolutely useless. So I went through their cancellation policy which was to email them and say I wanted to cancel. The owner’s son, Tyler, told me the system had not been working properly when my credit card information was given and no credit card information was saved for anyone so nobody would ever be charged even if they didn’t officially cancel like I did. Cancellation officially put in September of 2015. Fast forward to March of 2017, and I have a charge on my credit card for $82.95. I immediately emailed them about this. Two days later I receive a response and was told my account was not actually cancelled, my credit card information had actually been saved, and the charge was in error. I was refunded after supplying proof I had cancelled. And told this would not happen again. Fast forward to March of 2018 and I am charged again. This time $292.95. I have filed charges now with my credit card company for a fraudulent transaction, am cancelling my card, and have reported them to the BBB. GetAssist is a dishonest, lying, fraudulent company that should be shut down.
Terrible value for business owners, and terrible customer service. After being a customer for 5 months the ROI is 0. I actually had one of the sales people contact me to see if we were interested in joining, again this was after already being a customer for 3 months.
We were told that if the ROI was not what we expected after 3 months they would step in and ensure we would see business, that has not happened and I have no idea who to even talk to.
I was told our original account rep was away and that our account was being moved to a different person and that they would send someone to our location to go over how we were setup and help improve how we were presenting the company, not true as our original account rep and I are associates and he told me he was no longer with the company.
False promises and 0 leads will make it an easy decision when renewal does come up. Having said that I see in other reviews that moving away from the auto renew function is difficult. Its nearly impossible to remove your credit card from file and company will autorenew you without notice. Many times tried to call to have my credit card removed from my account with no anser. The company hides behind a terms of service agreement and offers zero refund even the day after a autorenew