I bought a 2015 Mustang from them on August 9th and told me they spent $2,500 on an inspection of the car. As soon as I drove it off the lot I got a check engine light (engine over-boost, 2 cylinder misfires, and intake leak) and airbag light, on September 1st, the car's engine blew in the middle of the highway, and oil leaked everywhere. I haven't even had the car for 30 days. The car was sold to me "as is" but in most states, there's always a 30-day window no matter what. If they guys don't repair, refund, or replace my vehicle, I will have to take the extra measure and go the legal route, as well as go to every reviewer there is (e.g. Better Business Bureau, News channels, etc.)
Horrible service department. Told me Costco Michelin tires are inferior to Toyota tires and that they actually learned that in a workshop with a Toyota representative. I have a close friend who works at Costco and we went to talk to the tire department, the guy said emphatically this was untrue. I called the Costco and Michelin corporate offices and was told the same thing.
Germain also claims I needed new front and rear brakes, claims they measured 4mm and that my brake pads could go from 7mm (which they measured in 2018) to 4mm (which they measured in 2019) in the span of one year and 8,000 miles travel on city streets. Funny, I took the car in to another mechanic to get the rear brakes Germain said I needed and they measured 7mm?!?!?!
I was told I DIDN'T need rear brakes. Thank goodness this was an honest mechanic. STAY AWAY FROM GERMAIN.
Germain Toyota of Columbus Reviews
I bought a 2015 Mustang from them on August 9th and told me they spent $2,500 on an inspection of the car. As soon as I drove it off the lot I got a check engine light (engine over-boost, 2 cylinder misfires, and intake leak) and airbag light, on September 1st, the car's engine blew in the middle of the highway, and oil leaked everywhere. I haven't even had the car for 30 days. The car was sold to me "as is" but in most states, there's always a 30-day window no matter what. If they guys don't repair, refund, or replace my vehicle, I will have to take the extra measure and go the legal route, as well as go to every reviewer there is (e.g. Better Business Bureau, News channels, etc.)
Horrible service department. Told me Costco Michelin tires are inferior to Toyota tires and that they actually learned that in a workshop with a Toyota representative. I have a close friend who works at Costco and we went to talk to the tire department, the guy said emphatically this was untrue. I called the Costco and Michelin corporate offices and was told the same thing.
Germain also claims I needed new front and rear brakes, claims they measured 4mm and that my brake pads could go from 7mm (which they measured in 2018) to 4mm (which they measured in 2019) in the span of one year and 8,000 miles travel on city streets. Funny, I took the car in to another mechanic to get the rear brakes Germain said I needed and they measured 7mm?!?!?!
I was told I DIDN'T need rear brakes. Thank goodness this was an honest mechanic. STAY AWAY FROM GERMAIN.