After my first interaction with Gene's involved waiting a month for my Jeep to be seen and then them not covering blown head gaskets under warranty like they should have (tried to say it was my fault they blew), I had a sour taste in my mouth. After more interactions it's only getting worst.
The last time my Jeep was in and un-drivable I had to push and pull to get a rental car which didn't even happen right away it was days later that I was finally able to get them to work with me and get me a vehicle. This was after they extended the time they said they needed because they claimed they were sent the wrong part to then miraculously find the part they needed had been in stock the whole time after I called and complained.
Tonight my Jeep left the shop with a warranty repair and them "fixing" items that they had fixed weeks prior yet we were recharged although this was something they should have seen when it was in last time.
Within 10 minutes of leaving the shop my coolant light came on and the Jeep started to overheat. Luckily, we were at another shop and they lifted the Jeep showing us the bottom completely covered in oil and the coolant bone dry. When the repair was "complete" it was not done completely, no coolant was added back into the vehicle. Had this been driven any longer we would have been right back into the potential of re-blown head gaskets and whole basket of other issues.
This dealership is a complete and total scam artist. They have absolutely NO competent employees, NO customer service and would rather nickel and dime and deny warranty work just because they can. I'm convinced they are not completing work on purpose to drum up more business. When I have called to speak to managers, GMs, owner I have gotten no where, I'm sure my messages were never received.
My word of caution to you is DO NOT TRUST GENE'S!! Double and triple check anything they claim they have done and DO NOT let them push you around just because they are the only Chrysler, Dodge, Jeep and Ram dealership here.
I needed my new Jeep Renegade serviced with a Oil Change and New Oil Filter.
Arrived 09.30 left at 12.10. Took 30minutes for the Oil Change and the remaining time trying to fix the mistakes they couldn't fix. Cost $54 for labor and $40 for 6 quarts of oil and filter.
On my vehicle I have a notice when the Jeep needs servicing they were unable to delete this message eventually they did but why did it take so long.
The report stated that I needed a new battery as it was starting to fail. As the Jeep is still under warranty it's only 7 months old. Sorry unable to do this as we don't carry these batteries, we can get one from Napa but you will have to pay for it. Okay then order one and I'll be back in 3 weeks. We can't do that you need to call us 2 weeks before and we'll order it for you.
I left and called into 2 seperate repair places and told by both that the battery is fine and does not need to be replaced, after extensive diaognosing tests.
My letter is for my son who is a Private in the U.S. Army stationed in Fairbanks, Alaska. He bought a truck that needed repairs that were covered under a warranty. They took an unsual amount of time to get the part, over several weeks, and would not give him an estimated date of return of his truck. Once the part was in, Drew Massey, my son, was told it would be appoximately $600.00.
My son, who we be addressed as the customer throughout, called the insurance company who explained there was an error and informed him that this error was told to Mr. Terry Shepard. Mr. Shepard would not fix the error in a timely or professional mannor.
When the customer went to pick up his truck, he was told that instead of the $100.00 deductible that was agreed upon that it would be $240.00. The customer paid the difference and proceeded to get his truck when he noted that his radio was ripped out of the dash and his snowmobile helmet and some other personal items where missing.
Mr. Shepard would not explain what they would do for the customer. The customer contacted me via mobile phone. While I was on the phone the customer asked if he would speak to me as I had requested to speak with him. Mr. Shepard turned his back on the customer and would not speak to me.
After which time, I phoned the General Manager Mr. Everett who stated he didn't know anything about it and transfered me to Mr. Shepard. Mr. Shepard would not give any details into what would be done for the customer. When I stated that I wanted to know what he would do, he told me to "shut up".
The converstation was going poorly so I asked to speak to Mr. Everett again. I was told if wanted to speak to him that I would have to call back and he proceeded to hang up on me.
Again, I call to speak with Mr. Everett at which time he told me he doesn't "...work with people like me."
I instructed the client to make a police report regarding the theft.
Please feel free to contact me at anytime. I will gather all the information needed from Mr. Massey.
Gene's Chrysler Dodge Jeep RAM Reviews
After my first interaction with Gene's involved waiting a month for my Jeep to be seen and then them not covering blown head gaskets under warranty like they should have (tried to say it was my fault they blew), I had a sour taste in my mouth. After more interactions it's only getting worst.
The last time my Jeep was in and un-drivable I had to push and pull to get a rental car which didn't even happen right away it was days later that I was finally able to get them to work with me and get me a vehicle. This was after they extended the time they said they needed because they claimed they were sent the wrong part to then miraculously find the part they needed had been in stock the whole time after I called and complained.
Tonight my Jeep left the shop with a warranty repair and them "fixing" items that they had fixed weeks prior yet we were recharged although this was something they should have seen when it was in last time.
Within 10 minutes of leaving the shop my coolant light came on and the Jeep started to overheat. Luckily, we were at another shop and they lifted the Jeep showing us the bottom completely covered in oil and the coolant bone dry. When the repair was "complete" it was not done completely, no coolant was added back into the vehicle. Had this been driven any longer we would have been right back into the potential of re-blown head gaskets and whole basket of other issues.
This dealership is a complete and total scam artist. They have absolutely NO competent employees, NO customer service and would rather nickel and dime and deny warranty work just because they can. I'm convinced they are not completing work on purpose to drum up more business. When I have called to speak to managers, GMs, owner I have gotten no where, I'm sure my messages were never received.
My word of caution to you is DO NOT TRUST GENE'S!! Double and triple check anything they claim they have done and DO NOT let them push you around just because they are the only Chrysler, Dodge, Jeep and Ram dealership here.
I needed my new Jeep Renegade serviced with a Oil Change and New Oil Filter.
Arrived 09.30 left at 12.10. Took 30minutes for the Oil Change and the remaining time trying to fix the mistakes they couldn't fix. Cost $54 for labor and $40 for 6 quarts of oil and filter.
On my vehicle I have a notice when the Jeep needs servicing they were unable to delete this message eventually they did but why did it take so long.
The report stated that I needed a new battery as it was starting to fail. As the Jeep is still under warranty it's only 7 months old. Sorry unable to do this as we don't carry these batteries, we can get one from Napa but you will have to pay for it. Okay then order one and I'll be back in 3 weeks. We can't do that you need to call us 2 weeks before and we'll order it for you.
I left and called into 2 seperate repair places and told by both that the battery is fine and does not need to be replaced, after extensive diaognosing tests.
My letter is for my son who is a Private in the U.S. Army stationed in Fairbanks, Alaska. He bought a truck that needed repairs that were covered under a warranty. They took an unsual amount of time to get the part, over several weeks, and would not give him an estimated date of return of his truck. Once the part was in, Drew Massey, my son, was told it would be appoximately $600.00.
My son, who we be addressed as the customer throughout, called the insurance company who explained there was an error and informed him that this error was told to Mr. Terry Shepard. Mr. Shepard would not fix the error in a timely or professional mannor.
When the customer went to pick up his truck, he was told that instead of the $100.00 deductible that was agreed upon that it would be $240.00. The customer paid the difference and proceeded to get his truck when he noted that his radio was ripped out of the dash and his snowmobile helmet and some other personal items where missing.
Mr. Shepard would not explain what they would do for the customer. The customer contacted me via mobile phone. While I was on the phone the customer asked if he would speak to me as I had requested to speak with him. Mr. Shepard turned his back on the customer and would not speak to me.
After which time, I phoned the General Manager Mr. Everett who stated he didn't know anything about it and transfered me to Mr. Shepard. Mr. Shepard would not give any details into what would be done for the customer. When I stated that I wanted to know what he would do, he told me to "shut up".
The converstation was going poorly so I asked to speak to Mr. Everett again. I was told if wanted to speak to him that I would have to call back and he proceeded to hang up on me.
Again, I call to speak with Mr. Everett at which time he told me he doesn't "...work with people like me."
I instructed the client to make a police report regarding the theft.
Please feel free to contact me at anytime. I will gather all the information needed from Mr. Massey.