Hired Geeks on Site to do a simple install and transfer of information from an existing computer to a newly purchased computer. They sent their tech, named Gary Pustizzi, who spent 3 hours copying our information onto a hard drive, then had to leave before he could complete the set-up of the new computer and transfer of the data.
Without our knowledge or consent, Mr. Pustizzi left with the hard drive containing the data he obtained from our computer and never returned. The computer that he was hired to set-up and transfer data to was still in the original box when he left and he never even unpacked it. He stated he would be back on the next business day, but he never returned.
Our company made many calls to Geeks on Site and they eventually stated that "Gary is an independent contractor so we are not responsible for what he does." I reminded them that I didn't hire some stranger named Gary, but a professional tech company to do a simple job. I was advised 'oh well, good luck with that." Then they billed me for the 3 hours.
The Tech, Gary Pustizzi, literally walked into our office, copied our files and left with our files, never to return again. We had to spend many hours protecting our company computers after he left. Do not hire Geeks on Site. They send disreputable technicians and then claim they are not responsible for anything their techs do at your location.
I had called this company to fix my desk top computer remotely due to a virus on Nov 2, 2016. When I first called I spoke to someone who was taking a lot of information down. I didn't realize he was already setting me up for a remote service. They downloaded a program to remotely access my computer. Little did I know they were sending this repair job over to India. After they charged my credit card $149.00 the virus was still on my computer and nothing that I tried to do would get it out. And the software to access my computer remotely was still there. I called them immediately they said they would take care of it. They did not do anything. I had to call a computer tech in my town that is totally reputable to get the virus out and remove the software. And to top everything off they want to charge you a monthly subscription for maintenance on the computer. This is their reason for leaving the invasive software in. So now I had to pay two bills. I even tried to get my money back but was not successful. When is this company going to be investigated. I see complaints from 2013 and they are still in business. Why?? Do not use this company. They are nothing short of theives.
Geeks On Site Reviews
Hired Geeks on Site to do a simple install and transfer of information from an existing computer to a newly purchased computer. They sent their tech, named Gary Pustizzi, who spent 3 hours copying our information onto a hard drive, then had to leave before he could complete the set-up of the new computer and transfer of the data.
Without our knowledge or consent, Mr. Pustizzi left with the hard drive containing the data he obtained from our computer and never returned. The computer that he was hired to set-up and transfer data to was still in the original box when he left and he never even unpacked it. He stated he would be back on the next business day, but he never returned.
Our company made many calls to Geeks on Site and they eventually stated that "Gary is an independent contractor so we are not responsible for what he does." I reminded them that I didn't hire some stranger named Gary, but a professional tech company to do a simple job. I was advised 'oh well, good luck with that." Then they billed me for the 3 hours.
The Tech, Gary Pustizzi, literally walked into our office, copied our files and left with our files, never to return again. We had to spend many hours protecting our company computers after he left. Do not hire Geeks on Site. They send disreputable technicians and then claim they are not responsible for anything their techs do at your location.
I had called this company to fix my desk top computer remotely due to a virus on Nov 2, 2016. When I first called I spoke to someone who was taking a lot of information down. I didn't realize he was already setting me up for a remote service. They downloaded a program to remotely access my computer. Little did I know they were sending this repair job over to India. After they charged my credit card $149.00 the virus was still on my computer and nothing that I tried to do would get it out. And the software to access my computer remotely was still there. I called them immediately they said they would take care of it. They did not do anything. I had to call a computer tech in my town that is totally reputable to get the virus out and remove the software. And to top everything off they want to charge you a monthly subscription for maintenance on the computer. This is their reason for leaving the invasive software in. So now I had to pay two bills. I even tried to get my money back but was not successful. When is this company going to be investigated. I see complaints from 2013 and they are still in business. Why?? Do not use this company. They are nothing short of theives.