I used to operate my own computer/electronics repair business. One day I receieved a call from Geeks on Repair looking for local assistance to repair one of their customers computers. They informed me that I was not to inform the client about my own computer repair business, and that I must represent Geeks on Repair during the house call. I performed the house-call and repaired the customers computer as requested. When I submitted my paperwork to recieve payment they said it wasn't scanned properly, and to try again. I did, and re-submitted payment. After several days I inquired about the status of my payment. It was in-process. Several more days went by and still no payment. Finally I gave up and wrote off the entire ordeal.
But now, about 6 months later, I just received another text message and email from them. They want to send me on another job to repair another computer. They still have not paid for the first job I did for them. So not only did I waste 2 gallons of gas and an hour of my time on their first job, but now they want me to do it all over again.
This business is not legitimate. They don't really care about the condition of the clients equipment, or their satisfaction, and they don't care if they keep their partners happy. They will step on you to get into your wallet and you will never hear from them again.
I completed work for this company as an independent contractor. The customer in which I serviced was very satisfied with the repairs in which I performed onsite. I thought it was rather odd to have the customer pay via paypal -before I left the site.
Well now it's at least 3 months later and Geeks on Repair has not fulfilled their obligation to pay me for my services. They are playing games -stall tactics and claiming I was not a registered tech -which is not true. I have an active profile -as of this writing. Out of all of the emails I sent, I only recieved 2 responses basically stating the same lame excuse "we will deposit the funds in your payapl acct" but never a specific date of promised deposit.
This company is shady and dishonest and would not recommend this company to any of my colleagues.
I am a Computer Technician and an Insider to their operations.
I have all the information necessary at my disposal to prove my case agianst Geeks on Repair. Any rebuttal to my report is a complete whitewash to their rip-off activities. I believe Geeks on Repair is a compltete rip-off to Consumers and Technicians. Geeks on Repair should be investigated thoroughly by a Federal Authority.
Consumers are made to pay for their services immediately online via Paypal. Geeks on Repair have wilfully and intentionaly refused to pay me for services rendered via direct Deposit to my Bank account.(SCAM). Payment is via PayPal or western Union. I opted for Western Union as I do not have an account with PayPal. The transfer fee is supposed to be deducted from my peanuts ($400). Geeks on Repair have declined to honor my request (SCAM). I believe consumers and Technicians should not solicit the services of geeks on Repair.
As an outsourced company that performed a service call for them, when our lack of availability did not meet their liking, because we were overbooked with other clients, they threatened us, attempted to blackmail us, and used one of our technicians' photos without consent. This company needs to be brought down yesterday.
I was "hired" by Geeks on Repair to service a customer's computer.
I spent 90 minutes, fixed everything, accepted money from the customer via Geeks on Repair's PayPal account.
I asked to get paid. They referred me to another person to get paid. I contacted them, they were another tech who "owed" Geeks on Repair, and they told me I would not be paid, unless that other tech paid me. They were leveraging a stranger's debt to them, against paying me. They justified not paying me, because this other tech wouldn't pay me for them, to repay his debt. It's insanity, I've never met a company so evil. I collected $149 dollars for this company, and they harassed me when I asked to get paid.
I am Formal Filling a Complaint against Geeksonrepair.com that this make shift company is scamming consumers for services offered claiming to be part of Geek Squad.
Facts
The Geeks on Repair is scamming people out of money charging more for services than what is provided.
They claim to be part of dispatch for “Geek Squad” like a subcontractor for for Best Buy
They do not pay their Techs in a time manner
They do not have a fixed location of business on their website.
They use multiple phone numbers for service they will call from all over, they may not even be located in the U.S. but using VOIP Phones.
They do not have an actual business email address they use [email protected]
They only use PayPal to pay for services rendered meaning they are not collecting taxes or reporting taxes for make shift business.
They are listed above Geek Squad in most searches.
I have filed formal compaints against this company with the FTC, IRS, PayPal, and GoDaddy. Techs should advise customers to issue a stop payment on their credit cards and ask for a check from the customer for the services they have performed they do not want to pay their techs plain and simple. I am a security professional and have high credibality for my work. I will not stop until this compnay is shutdown. Techs should discontinue all ties with this company. I am also in communcations with Best Buy so they can seek legal actions against this "Fake Geeks on Repair" claiming to be Geek Sqaud
**** you Geogre the next call your getting is eith from indinan tech suport because I spammed your number or the FTC and IRS to see why you have a fake company oh good luck in court once Best Buy finds out what your doing oh and my customer he stopped payment and wrote me check for my services .
This is Geeks On Repair, and we do not scam anyone out of anything, we give techs work in this tough economy, we give customers great computer repair and customer service, we pay our taxes and are in good standing with the IRS, we never say we have anything to do with Geek Squad, this tech is a G damn liar!,...We give away a free tablet to one lucky customer at the end of every month, we make monthly donations to Shriners children's hospital, and lastly, we call our customers back after they have been serviced to ask them to rate Geeks On Repair, and with their permission we upload their phone call recording to our "Testimonials Page" on our website, so the general public "you", can hear for yourselves how much our customers like us.
Please click on or copy and paste the following link to listen in for yourself:
https://geeksonrepair.com/client-testimonials/
The tech who wrote these slanderous accusations about us is "Carl Stephens", and the only reason he became angry with us was because after his leaving our customer with a non working computer, we told him we wouldn't pay him unless he went back out to finish up what he had left unfinished with our customer. Yes.....THAT IS THE ONLY THING THIS IS ALL ABOUT,....AND FILTHY LYING TECH WHOS MAD AT US FOR NOT PAYING HIM BEFORE HIS GOING OUT AND WARRANTY HIS WORK!.
It makes my blood boil that he thinks he has the right to attack us in this fashion after him being the one in the wrong, not us.
Go to our website, read our "Blog Page", listen to and read our "Testimonials" page.
I was referred to this service by another location. They told me they would be earlier than the window, they were later than the end of it. Their own technician told me fixing this issue is pointless and it is better to use a wireless mouse. He diagnosed the issue in under 5 minutes and did not have any parts with him to fix the issue... He left to get them. Came back hours later with NO Parts and couldn't fix the issue. Then offered to open my computer before telling me there is no insurance if he breaks it without doing a part install until I questioned him (he was already unscrewing my case) and he stopped and put it back.
He told me he would get a wireless mouse for me (at their additional time fee) and these literally are available for $9.99.... I refused and he would not leave without signed paperwork. He would not exit my residence and I almost called the police because I did not feel safe. I had no choice but to sign to get him out.
This paper says they will be paid their fee of $149. Nothing was fixed. Now I have to use an external mouse. Totally unprofessional and put me in fear of what would happen. You have a manager calling to harrass you during this entire time and adding to the stress and strongarm tactics this bait and switch useless service resorts to.
BEWARE!!! They charge by the hour and a simple installation of adding a ethernet cable to the ones we already have cost me $149 for first hour, $25 every 15 minutes after 1st hour = $449.00 USD The tech that came to our store wasted his time standing still and looking at the ceiling, then he went and took 33 minutes of lunch break and came back. I complained and I didn't get compensation refund for the time he stole from us. I just got smart remarks and WE DON'T' CARE WHAT YOU SAY ATTITUDE: Company said to me: " Online reviews do not hurt us because we depend on our hundreds of yellow page phone book ads in hundreds of cities , we do not depend on online. " Check out my picture to see whole video. I am assuming this review won't hurt you since you don't depend on hundreds of yellow pages.
Worst experience ever. 1) They don't come prepared. Company asks if you have everything to install about an hour before coming out. When I said no, they asked if they should buy the stuff. Agree because it sounds easier. Find out they have nothing. No wire. No outlets. Not the basic stuff that you would need for any Home Audio job. They charge by the hour
2) Installer then asks for cash and spends way more money than he should. Bought 1000 ft of speaker wire to run cable in a small house (about 60 feet long). Only had to run 4 wires. Probably less than 200 ft. Seems like they should have this on truck instead of having to go by it.
3) Installer comes back 3 hours later with stuff.
4) Takes 7 more hours to run 4 speaker wires and mount 2 in indoor ceiling and 2 more on the patio
5) Installer does terrible job. Didn't get the right outlets so speaker wire is going through wall.
Nicked my tile. Put a hole in my ceiling because he doesn't listen to instructions. Tore up ceiling around speaker. Total amateur hour
6) Demand immediate payment when done. When I tell them I would like to speak to the owner because it should never cost that much to run 4 speaker wires. They called the cops.
7) Badgered me for a few more hours until I gave them a payment. They did reduce it a bit, but still way overpriced and just plain terrible job. Going to have to finish it myself Total Amateur hour.
To top it off, I filed some negative complaints online. When the owner saw one of them, he contacted me and we had the following text exchange
Owner: you have him a bottle of water? Look at all the work you wanted that poor man to do. Look at all the work he did. We have your email chains and texts and pictures as proof. We're not the scumbag you are!! After we were nice enough to dropped your bill you go bad mouth us? What is wrong with you? You contacted us, we didn't contact you. You see we do this kind of work because we do TV and Home Theatre installed but when we arrive you wanted tech to go out and do shopping for you like he's your concierge. You wanted tech to do things outside the scope of work. You can stop now we will take you to court not only for the disputed amount that we were nice to take off, but also for defamation. This is how you treat us AFTER we kneel down to your demands of no pay for the service and amount you had agreed upon in writing prior to our arrival?
Me: I guess I am not getting an apology
Owner: If an apology will stop your online attacks against me and my company I can give you one but my company is my livelihood and truly feel we did everything I could do to make an unhappy customer happy that day.
And Again, be reasonable. It was many hours of tech being on the job that you really don't need to mention anyone since I gave those hours back and you did not pay for them after I applied the discount you had asked for.
Me: You just don't get it. I don't feel an apology would be genuine since you don't get it and continue to try to intimidate me. You shouldn't be in business if this is how you run your organization
Owner: Your spiteful. I have nothing more to say to you. I believe you are working with someone to try to attack my company.
I called to inquire about computer services in Colorado for my Mother-in-law. I asked if they service her area and what payment method is acceptable. The rep said and I quote "you are not a customer, don't F*#@k with me" and hung up. Just like that. I know had the right number because he ID the company upon answering. Will never even consider them again.
So, as a tech who has previously been subcontracted by this company to perform services, when we were unavailable due to return to the customer's house (because we solved the problem and we knew that the customer was just going to mess up what we were called to fix initially [a no-win situation no matter what you do]) Geeks on repair decided to post our technician's picture on the internet and write slanderous material bashing our tech. If they do it again, I have people on high alert to take care of the matter.
And yes, when Geeks on Repair reads, this, yes I know, I'm a "lying sack of s***" and a "Filthy scumbag" yes I know the drill with them, they are very childish and very unprofessional. Yes, so I am expecting that in the rebuttal for this report...besides I read the other person's report; and I have to concur with the other complaining technician.
THESE ARE DISGRUNTLED TECHS WHO DID NOT DO THEIR JOB CORRECTLY. YOU CAN FIND THE TRUTH IN OUR TERMS & CONDITIONS PAGE WHERE IT CLEARLY STATES THAT WE DO NOT CHARGE CUSTOMERS ON OUR END, WE NEVER COLLECT MONEY UP FRONT, THEY CHARGE THEMSELVES ON OUR WEBSITE AND ONLY AFTER THE WORK HAS BEEN COMPLETED AND THE WORK HAS BEEN CHECKED BY THE CUSTOMER.
YOU CAN FIND OUR CUSTOMERS ACTUAL PHONE CALL RECORDINGS AND LISTEN TO THEIR REVIEWS FOR YOURSELF BY GOING TO OUR TESTIMONIALS PAGE ON OUR WEBSITE:
https://geeksonrepair.com/client-testimonials/
YOU CAN ALSO SEE FOR YOURSELF THAT ALL TECHS WHO WISH TO BE, AND WISH TO STAY A GEEKS ON REPAIR TECH ABSOLUTELY MUST FOLLOW THE FOLLOWING INSTRUCTIONS, WHICH INCLUDE AGREEING TO A BACKGROUND CHECK,..TECHS THAT COME ON HERE ARE THE ONES THAT REFUSED THE BACKGROUND CHECK AND SO ARE NOW UPSET ABOUT NO LONGER BEING IN GOOD STANDING WITH US.
READ FOR YOURSELVES, DIRECTLY OFF OUR TECH REGISTRATION PAGE:
The only personal information of yours Geeks On Repair will share with the general public is #1 your first name and first 3 letters of your last name, along with any picture that you yourself have chosen to upload. #2 your coverage area, and any skill sets you have indicated to possess. GEEKS ON REPAIR WILL NEVER SHARE OR USE YOUR PERSONAL INFORMATION WITH ANYONE OR FOR ANY OTHER PURPOSE OTHER THEN THE ONES STATED HERE ON OUR TERMS AND CONDITIONS AGREEMENT PAGE We save Techs IP address when first signing up to our tech portal for company security reasons and for identification authentication purposes. To become a Geeks On Repair contracted Technician, you will need to: A) Upload a scanned front copy of your valid, non expired state issued drivers license on next page before completing and saving your tech profile. B) Upload your resume, with pertinent work history, level of education and personal/business references on next page before completing and saving your tech profile. C) Check the entry box below showing your agreement with Geeks On Repair Terms and Conditions. D) Fill out and complete your tech profile in our Geeks On Repair tech portal, found on next page after agreeing to our terms and conditions. E) Agree to the aforementioned and the following terms and conditions set forth ************** Your account will not be active until you upload a frontal scan of your drivers license and your personal resume ************** When a Geeks On Repair customer becomes interested in the use of your expertise in the geographical service areas you’ve provided; we , Geeks On Repair , will contact you directly via phone call , text message, and /or email to ask if you are willing and able to perform the work or task being offered. As an outsourced onsite tech , you understand that you will never have direct contact with a Geeks On Repair customer before or after you perform the work for them on our behalf, unless approved by one of our supervisors ( name). You agree to treat our customers as well as you would treat your own. You agree to not promote your own company or services with our customers outside of us. You agree to not attempt to take our customer for yourself , or try to convince our customer to call you directly or seek you instead of Geeks On Repair for any future repairs , work, or installations our customers may need. Starting January 2016, Geeks On Repair allows Techs to collect money directly from customer if Tech so chooses to do so, and so long customer feels ok with paying tech directly. Geeks On Repair is fine with this so long as Tech agrees to send Geeks On Repair the agreed upon amount that corresponds to Geeks On Repair inside a 24 hour turn around time and window. Otherwise , if for whatever reason tech or customer do not agree to pay tech directly but pay Geeks On Repair directly instead, Tech understands that Geeks On Repair will pay Tech directly via pay pal or western union , as soon as the job is completed, and after Tech has put our customer on the phone with us while still onsite, so that we are able to verify that the job has in fact been completed. Tech also understands that although we will pay Tech as soon as the job has been completed, it is still mandatory that Tech scan and email us a copy of our company invoice , signed by customer, showing time of Techs arrival and departure , and Tech will send this back to us AS SOON AS TECH IS ABLE TO; failure to do so could delay Techs payment if a Geeks On Repair supervisor decides we need our company invoice back before releasing Techs payment. By checking the entry box below, and proceeding to sign up, you agree to our performing a background check on you , using the credentials you’ve provided and the information that is on your uploaded , Valid , Non Expired drivers license issued by the state you reside in. Also, by checking on the entry box below and proceeding to the next page you agree to abide by ALL the aforementioned rules put forth as a binding contract and agreement between Geeks On Repair and yourself. We will not make you sign a non compete agreement , since we know many outsourced techs have their own companies, and we see you and ourselves as part of a team , not as a competitor nor do we see ourselves as your competitor. But do understand , plain and simple , Geeks On Repair customers belong to Geeks On Repair. They do not belong to you or your company. *By checking the entry box below and proceeding to creating a profile as an outsourced technician with Geeks On Repair, Tech gives Geeks On Repair the right to post negative comments online about Tech if said Tech breaks any parts of the agreement set forth in these terms and conditions , and Tech also give Geeks On Repair permission to post negative online comments about Tech if Tech were ever to steal money , skim hours and minutes from Geeks On Repair, or steal a customer from Geeks On Repair. Even though all techs will be interviewed by a supervisor before performing work, Tech understands that it is still mandatory that Tech upload his/her resume and also upload frontal scan of Techs valid drivers license before completing and saving his/her tech profile on the following page, or before being paid for the first job, YOUR ACCOUNT PROFILE WILL NOT BE ACTIVATED UNTIL YOU'VE DONE SO. If we do not have your resume and drivers license uploaded to your tech profile on our tech portal before or right after your completing your first job with us, we will withhold your payment or future work until you’ve uploaded it and completed your tech profile. GEEKS ON REPAIR WILL NEVER SHARE OR USE YOUR PERSONAL INFORMATION WITH ANYONE OR FOR ANY OTHER PURPOSE OTHER THEN THE ONES STATED HERE ON OUR TERMS AND CONDITIONS AGREEMENT PAGE. Techs are paid according to the amount of hours and minutes accumulated between the time customer first signs tech in right before work commences , and the time customer signs tech out before techs departure. Geeks On Repair does not pay for travel or mileage , except on occasions supervisor gauges that tech will be driving outside of a 30 mile radius of techs base location. The amount for travel outside 30 mile radius will be $10 for shorter distances outside the radius and up to $15 for much longer distances outside of the radius. On some occasions and for some jobs , Geeks On Repair allows tech to be paid a flat fee rate agreed upon between tech and Geeks On Repair before going out on a particular job. Tech always has complete freedom to accept or turn down whichever jobs he chooses. We do however keep track of which techs accept the most and successfully complete the most jobs with us , as so we also keep track of which ones turn down the most jobs . Techs who accept more jobs from us will be called and contacted first when future jobs become available , and will have seniority over other techs when jobs become available.
1) Customer calls Geeks. Geeks can't fix it remotely because they're useless.
2) Geeks google local techs in the area of the client. They call with a job and pretend to be a legit business quoting a repair for a client.
3) Tech takes the job. No agreements are exchanged prior, no background checks, no contracts, no photo ID... Just show up and help the client.
4) Tech fixes clients computer and charges the client's credit card to a Geeks PayPal account. Geeks get paid.
5) Techs never get paid. Have to jump through hoops, and are eventually bull-shitted into giving up or are given an excuse that they broke an arbitrary agreement disqualifying them from payment. AKA: Wage theft.
6) Geeks have a superiority complex. They are confident in their scheme and they think it's ok to step on the clients and techs so they can pocket off the hard work of others.
7) If you call them out on their antics they will berate you, harrass you on social media and over the phone, slander you online, and lie about the entire thing to themselves and the world.
8) The only good reviews about the geeks are the ones they've written themsevles, as evidenced by the 3rd grade writing level of every positive review this company has.
9) Here's their "F" rating from Better Business Bureau... http://www.bbb.org/new-york-city/business-reviews/computers-service-and-repair/geeks-on-repair-in-bronx-ny-159528
We did not like that the Geeks On Repair tech had arrived a little late, but he later more then made up for it by completely fixing our virus and networking problems on 2 Mac computers and a router. We record music and the problems had actually gotten worse after having called a different company to first take a look at it. Geeks On Repair successfully fixed what the other Geek company could not. We highly recommend Geeks On Repair to others. If you go to their websites testimonials page you can hear actual customer recordings raving about how happy they have been with Geeks On Repairs service.
CARL STEPHENS IS THE NAME OF THE LYING SCUM BAG WHO WROTE THIS ARTICLE. YOU CAN LOOK HIM UP ON RIP OFF REPORT, AND HERE IS OUR REBUTAL TO THIS THIEF:
First let me start by letting everyone who reads this know , Geeks On Repair is a good company who has been around for years and has thousands of happy customers who have been serviced over the years .
We at Geeks On Repair GIVE AWAY A FREE COMPUTER AT THE END OF EVERY SINGLE MONTH TO 1 LUCK CUSTOMER.
When we take this lying piece of s*** tech to court, we will have a whole line of happy customers who will all attest to our having given them a free computer before the dates of the incident this filthy technician has posted about. Geeks On Repair doesn't take anything from anyone , Geeks On Repair GIVES technicians work in this tough economy and Geeks On Repair GIVES our customers the kind of one on one and full team service some of these loose end techs don't take the time to give , since this one for example trys running a computer repair company from his cell phone.
We have a team dedicated to customers service alone. Our team takes calls and receives calls all days including weekends and holidays ; this tech here turns his phone off so you can't reach him when you have a serious problem with your computer on a weekend , late night or a holiday. Here is or rebut all to this filthy person , in its entirety: WHAT IS THIS TECHS GRIPE? HOW DID HE BECOME SO ANGRY?
Ask yourselves this as you read through our answers and rebuttals to all 8 arguments he has made.
You will find that this is a pathetic human being, his only gripe is that he's upset that were bigger then he is, and he didn't like having his payment withheld because the customer called us needing same exact problem fixed just days after is bad service, stating the tech didn't do anything for him.
We record all our calls and even got on a 3 way call with the customer and this filthy tech to set a new day and time of service ,......THIS TECH WENT BACK ONSITE AND STOLE OUR CUSTOMER FROM US AND CONVINCED HIM TO DO A CHARGEBACK AGAINST US!! That you find is what this is all really about.
1. The Geeks on Repair is scamming people out of money charging more for services than what is provided.
OUR ANSWER: We never ask our customers for their payment information before sending a tech onsite , we never charge any of our customers on our end , our customers all pay on their end and only after the work has been done , and after they have checked that everything is working to their satisfaction. Proof of this is that a customer pulls out their own physical card and they charge themselves on our website after work is completed , never before work is completed. Geeks On Repair will never ask a customer for money upfront or ask them to pay for services before service has started. Also, By the time a tech gets to customers place to work on their machine , customer has already agreed to our price of $99 for the first hour , $25 every 15 minutes after the first hour. Tech who goes onsite is also aware of what we are charging customer before heading out to a customers place. Both tech and customer are free to turn down working with us if they don't like our prices. Neither tech nor customer had a problem here with our price , so this tech is a hypocrite and spineless little weasel for even saying anything like this, since he went out for us just fine and didn't create these problems until customer complained about his work. We are taking this tech to court, what he has written is lies and slander. He will pay.
2. They claim to be part of dispatch for “Geek Squad” like a subcontractor for for Best Buy
OUR ANSWER:
We NEVER , ever, say we have anything to do with Best Buy or Geek Squad, we record all our calls, I will personally get on the stand and raise my right hand to tell all truth , and the truth is THIS TECH IS A LYING PIECE OF s**t!!! I want him to go to jail for contempt when he gets on the stand and tell a lie. IT IS A FLAT OUT LIE THAT WE EVER SAY WE HAVE ANYTHING TO DO WITH BEST BUY! Our name sounds a lot more like "Geeks On Site" then it does "Geek Squad". We are taking this tech to court, what he has written is lies and slander. He will pay.
3. They do not pay their Techs in a time manner
OUR ANSWER:
We have many many techs that will argue otherwise , some of them have even come to our defense here on rip off report , We will easily be able to prove in court that we pay ALL our techs , without exception, right after they have : A) turned in our customer signed invoice B) have created a profile on our tech portal The only exception to immediate payment by us would be if, as what happened in this techs case, customer calls us back shortly after repair has been completed to tell us that the tech did not fix anything or is having the same problem. In that case , as happened here , we get on a 3 way call with tech and customer , and all parties agreed to a new time and day for tech to warranty his work. In this case here , the CUSTOMER CALLED US TO COMPLAIN ABOUT TECH NOT HAVING DONE A GOOD JOB AND NOT HAVING FIXED ANYTHING! This tech showed up to warranty his filthy work alright , but he showed up to steal our customer instead, and to get our customer to get on board with him instead of us. THAT IS EXACTLY WHAT IS GOING ON HERE! We let the customer choose, we send our customers the same tech to fix whatever he didn't fix on the first go, or we send a new tech to our customer FREE OF CHARGE to the customer for the first hour. If same tech refuses to warranty his work when it's only been a few days , we bar tech for ever working with us again. This techs gripe isn't about anything else but that , he is upset that we withheld his payment until he would go back out and warranty his work with our then customer. We are taking this tech to court, what he has written is lies and slander. He will pay.
4. They do not have a fixed location of business on their website.
OUR ANSWER:
We've actually had 4 different fixed addresses on our website and we've had these 4 addresses there for the last 3 years, this tech on top of being a liar is blind as a thieving bat! We will soon be adding a 5th address and location in the next 2 months. We are taking this tech to court, what he has written is lies and slander. He will pay.
5. They use multiple phone numbers for service they will call from all over, they may not even be located in the U.S. but using VOIP Phones.
OUR ANSWER:
We do have a lot of phone numbers , but what this tech has written is trying to imply that were not in the USA and that were not American. Geeks On Repair , the owner , was born and raised in New York City , and the top management and second in command was born in Houston Texas , raised in Northern Virginia and currently lives in and operates from Washington DC. We have both company techs and outsourced contracted techs , they are all American. We are taking this tech to court, what he has written is lies and slander. He will pay.
6. They do not have an actual business email address they use [email protected]
OUR ANSWER:
Our business email is right on our website , ([email protected] ), you can find it in several instances in the "contact us " page and "about us " page , and also stays static and permanently visible along with our phone number in the foot notes section of our website. We are taking this tech to court, what he has written is lies and slander. He will pay.
7. They only use PayPal to pay for services rendered meaning they are not collecting taxes or reporting taxes for make shift business.
OUR ANSWER:
We are in good standing with the IRS, the owner filed his taxes last week , since he had asked for an extension , which ended on October 15th. So now this horrible tech Carl Stephens is slandering pay pal also?! Yes we use pay pal, because pay pal is so honest and has great customer service, and we can see this tech knows nothing about how pay pal works ; pay pal sends us a 1099-K form every single year, and this form is part of the same documentation we send the IRS every year. We are taking this tech to court, what he has written is lies and slander. He will pay.
8. They are listed above Geek Squad in most searches.
OUR ANSWER:
We are listed in high ranking for the term "computer repair", and Geek Squad happens to be a computer repair company also. But notice that Geeks On Site ranks higher then us , why aren't you mentioning them ? Geek Squad has known of our existence for years. They have been known to run test calls on us , and other computer repair companies , to make sure other companies are not trying to pass off as them; we NEVER are, so they have never taken issue with us and they will care not about your PERSONAL gripe with us. Our main competitor , is not Geek Squad. As I stated before , if someone were to confuse us with another Geek company it wouldn't be Geek Squad, there are many Geek companies out there , some of them with names that sound a lot more like ours then does Geek Squad. Here are some just to name a few : Geeks On Site Geeks On Call Geekatoo Geeks On Support Geeks On the Go
So summarizing the whole thing , this here is a tech that became SO UPSET that our customer needed him back out to warranty his work before his payment was released to him, that he has went onsite and STOLE OUR CUSTOMER FROM US, and is now attacking us online.
Also, in his own words , he is now spamming our company numbers and website.
We know what he is doing , and our attorney has told us to keep a saved log of these different online maneuvers he is now attacking us with , using VPNs and Proxys to Sabatoge us online , he thinks he's masked himself using these VPNs , Proxys and remote servers, but the server jumping techniques he is using are the same used by hackers , we are well versed on the subject since we always help customers from ruthless people like him who are known to steal network information from his own customers and other peoples customers .
We are letting him hang himself so to speak , the more of this he does the bigger the pay day will be for us.
Finally , we have taken the time to post our version of events right here on rip off report , you can find it under this filthy techs name ( Carl Stephens) along with his picture we've also uploaded, or to make it easier we will copy and paste our version for you right down here, read below:
HERE IS OUR VERSION:
We hadn’t run into one of these in a long time, looks like these kind of computer repair technicians who like to steal customers are still out there. Carl Stephens stole our customer, and then wrote a very nasty email threatening us and calling us a “slum Bi#ch” , among other derogatory things. He stole our customer, a customer who suspiciously never returned our calls or emails after we sent this tech onsite to him, until some days later, and then only to say this tech Carl Stephens hadn’t fixed anything. You would think after stealing our customer, Carl Stpehens could have at least been nice about it, and not write us an email afterwards taunting us and threatening us, and without provocation. The nerve of this guy. We think this guy Carl Stephens might have mental problems , but we wont speculate on that since were only suppose to talk facts here. Well here are the facts. *we gave Carl Stephens access to our customer after a lengthy phone conversation he had with one of our supervisors that was looking to gauge Mr Stephens level of expertise; he passed the phone interview and since his credentials he had posted about seemed to hold up, we gave him access to our customers address and description of computer problems he was to help our customer with. *we informed our customer that Mr Carl Stephens would arrive at the time customer had requested. *Mr Stephens arrived on time, and to our surprise , called shortly after arrival to inform us he was already done. We thought this a bit odd, since we are usually quick to detect that techs who broker a deal with our customers outside of us usually use this method of calling in before the first hour is complete, have the customer pay us the first hour, then charge the customer themselves for any additional time or work that is needed to finish a repair. We did not think much of it at the time, although in hindsight we should have. Customer confirmed all was complete and working, and then customer proceeded to our payment page to pay for the hour of service. We had prepped Carl Stephens before his going onsite to our customer, and we explained, and he agreed, that in no way would he have contact with our customer after the repair was completed, he would not accept money directly from our customer, and that we would pay him after completion and after he scanned and emailed back our company invoice , signed by our customer, approving his time onsite and the work performed. We started to get suspicious when after this visit our customer was no longer answering our calls,(we always call and email customers after a repair has been completed) and never responded to our email asking to rate our service and the tech we sent him. We called the customer every day after completion, for 4 days straight, to try to get him on the phone and let us know if what Carl Stephens had repaired was working OK for him. We left customer at least 3 voice messages asking him to call us back; he never did. We still didn’t point our finger at Carl Stephens, and still didn’t suspect foul play, and we gave Carl Stephens the benefit of the doubt, even though by now it seemed unusual that he had still , after 4 days, not sent us our customer signed invoice, and after 4 days wasn’t asking for pay either. *It was a full 5 days after the repair was completed that this customer, finally called us, not to say he had heard our voice messages asking us to call , but instead the customer called us to tell us that Carl Stephens had not fixed the problem and that he was still having problems. We nicely asked the customer why he had told us all was completed when tech was onsite and stated the work was done. We asked the customer, why did you pay us, on our website, instead of getting on the phone and telling us the problem was still ocurring. The customer didnt have a very good answer for either of these questions. We then told the customer no worries, we will either send you the same tech back out, or send you a new one, and that either way it would be free of charge to him so long as it was the same exact problem recurring. We 3 way called tech Carl Stephens with customer on the line, and we all agreed that Carl Stephens would be back out on a Saturday and at a specified time we all 3 agreed to. Saturday came and went and we didn’t receive a call from customer or from Carl Stephens. We emailed Carl Stephens, he did not reply until the following day (Sunday) and wrote that he and customer had agreed to Monday now, instead of Saturday. (Apparently they had already talked or met without our knowing). Monday came and went, and no call from customer or Mr Stephens, even though all techs who work for us are told and agree that they must call us upon arrival to our customers place. We email Carl Stephens Tuesday or Wednesday, and here Mr Stephens replys back something along the lines of : “Screw you guys, slum bit*h, i stole your customer, you cant do anything about it, your customer is going to now do a charge back for the first amount he paid you, he is my customer now not yours!” Im paraphrasing; those aren’t all the things he said, he said much more , and much more nastier things, but im trying to keep this post concise. That is the end of it my friends, you be the judge, this guy is UNTRUSTWORTHY, he is a THIEF , and is not worth your time or money. Send him on his way without pay for us, since that is what he deserves. Do not use his services, and do not deal with him, he will steal your customers and will promote himself and his lousy website . Even after signing our agreement to not steal our customer or have contact with our customer, he did so anyways, so there is no trusting a person like that who breaks and breaches agreements. He thinks he has deleted his profile with us, but we have it stored and saved and will use it against him in court if we have to. His picture is placed above , so you all know who NOT to use when you have computer or IT problems. What a bad tech indeed.
Geeks On Repair Reviews
I used to operate my own computer/electronics repair business. One day I receieved a call from Geeks on Repair looking for local assistance to repair one of their customers computers. They informed me that I was not to inform the client about my own computer repair business, and that I must represent Geeks on Repair during the house call. I performed the house-call and repaired the customers computer as requested. When I submitted my paperwork to recieve payment they said it wasn't scanned properly, and to try again. I did, and re-submitted payment. After several days I inquired about the status of my payment. It was in-process. Several more days went by and still no payment. Finally I gave up and wrote off the entire ordeal.
But now, about 6 months later, I just received another text message and email from them. They want to send me on another job to repair another computer. They still have not paid for the first job I did for them. So not only did I waste 2 gallons of gas and an hour of my time on their first job, but now they want me to do it all over again.
This business is not legitimate. They don't really care about the condition of the clients equipment, or their satisfaction, and they don't care if they keep their partners happy. They will step on you to get into your wallet and you will never hear from them again.
A COMPLETE CONSUMER AND TECH RIP-OFF!!
I am an Independent Computer Technician and an Insider to their operations.
Consumers are made to pay for jobs executed by Techs instantly online via PayPal. (SCAM)
Geeks on Repair will not pay me for my services. They require a PayPal account to get paid or Western Union. (SCAM)
Geeks on Repair does not have a Bank account and therefore could not pay me via Direct Deposit to my Bank account. (SCAM)
I opted to be paid via Western Union even though the transfer fee would come out of my peanuts.Geeks on Repair is yet to pay for my services (SCAM).
Fraud!
This company stole my money amd my hard drive. Do not use this so called 'company' for your computer needs cause it is going to scam you.
I completed work for this company as an independent contractor. The customer in which I serviced was very satisfied with the repairs in which I performed onsite. I thought it was rather odd to have the customer pay via paypal -before I left the site.
Well now it's at least 3 months later and Geeks on Repair has not fulfilled their obligation to pay me for my services. They are playing games -stall tactics and claiming I was not a registered tech -which is not true. I have an active profile -as of this writing. Out of all of the emails I sent, I only recieved 2 responses basically stating the same lame excuse "we will deposit the funds in your payapl acct" but never a specific date of promised deposit.
This company is shady and dishonest and would not recommend this company to any of my colleagues.
I am a Computer Technician and an Insider to their operations.
I have all the information necessary at my disposal to prove my case agianst Geeks on Repair. Any rebuttal to my report is a complete whitewash to their rip-off activities. I believe Geeks on Repair is a compltete rip-off to Consumers and Technicians. Geeks on Repair should be investigated thoroughly by a Federal Authority.
Consumers are made to pay for their services immediately online via Paypal. Geeks on Repair have wilfully and intentionaly refused to pay me for services rendered via direct Deposit to my Bank account.(SCAM). Payment is via PayPal or western Union. I opted for Western Union as I do not have an account with PayPal. The transfer fee is supposed to be deducted from my peanuts ($400). Geeks on Repair have declined to honor my request (SCAM). I believe consumers and Technicians should not solicit the services of geeks on Repair.
You need to use the evidence against them
As an outsourced company that performed a service call for them, when our lack of availability did not meet their liking, because we were overbooked with other clients, they threatened us, attempted to blackmail us, and used one of our technicians' photos without consent. This company needs to be brought down yesterday.
I was "hired" by Geeks on Repair to service a customer's computer.
I spent 90 minutes, fixed everything, accepted money from the customer via Geeks on Repair's PayPal account.
I asked to get paid. They referred me to another person to get paid. I contacted them, they were another tech who "owed" Geeks on Repair, and they told me I would not be paid, unless that other tech paid me. They were leveraging a stranger's debt to them, against paying me. They justified not paying me, because this other tech wouldn't pay me for them, to repay his debt. It's insanity, I've never met a company so evil. I collected $149 dollars for this company, and they harassed me when I asked to get paid.
I am Formal Filling a Complaint against Geeksonrepair.com that this make shift company is scamming consumers for services offered claiming to be part of Geek Squad.
Facts
The Geeks on Repair is scamming people out of money charging more for services than what is provided.
They claim to be part of dispatch for “Geek Squad” like a subcontractor for for Best Buy
They do not pay their Techs in a time manner
They do not have a fixed location of business on their website.
They use multiple phone numbers for service they will call from all over, they may not even be located in the U.S. but using VOIP Phones.
They do not have an actual business email address they use [email protected]
They only use PayPal to pay for services rendered meaning they are not collecting taxes or reporting taxes for make shift business.
They are listed above Geek Squad in most searches.
I have filed formal compaints against this company with the FTC, IRS, PayPal, and GoDaddy. Techs should advise customers to issue a stop payment on their credit cards and ask for a check from the customer for the services they have performed they do not want to pay their techs plain and simple. I am a security professional and have high credibality for my work. I will not stop until this compnay is shutdown. Techs should discontinue all ties with this company. I am also in communcations with Best Buy so they can seek legal actions against this "Fake Geeks on Repair" claiming to be Geek Sqaud
**** you Geogre the next call your getting is eith from indinan tech suport because I spammed your number or the FTC and IRS to see why you have a fake company oh good luck in court once Best Buy finds out what your doing oh and my customer he stopped payment and wrote me check for my services .
No one should use or work for this company
This is a thief of a tech who wrote this about us
This is Geeks On Repair, and we do not scam anyone out of anything, we give techs work in this tough economy, we give customers great computer repair and customer service, we pay our taxes and are in good standing with the IRS, we never say we have anything to do with Geek Squad, this tech is a G damn liar!,...We give away a free tablet to one lucky customer at the end of every month, we make monthly donations to Shriners children's hospital, and lastly, we call our customers back after they have been serviced to ask them to rate Geeks On Repair, and with their permission we upload their phone call recording to our "Testimonials Page" on our website, so the general public "you", can hear for yourselves how much our customers like us.
Please click on or copy and paste the following link to listen in for yourself:
https://geeksonrepair.com/client-testimonials/
The tech who wrote these slanderous accusations about us is "Carl Stephens", and the only reason he became angry with us was because after his leaving our customer with a non working computer, we told him we wouldn't pay him unless he went back out to finish up what he had left unfinished with our customer. Yes.....THAT IS THE ONLY THING THIS IS ALL ABOUT,....AND FILTHY LYING TECH WHOS MAD AT US FOR NOT PAYING HIM BEFORE HIS GOING OUT AND WARRANTY HIS WORK!.
It makes my blood boil that he thinks he has the right to attack us in this fashion after him being the one in the wrong, not us.
Go to our website, read our "Blog Page", listen to and read our "Testimonials" page.
I was referred to this service by another location. They told me they would be earlier than the window, they were later than the end of it. Their own technician told me fixing this issue is pointless and it is better to use a wireless mouse. He diagnosed the issue in under 5 minutes and did not have any parts with him to fix the issue... He left to get them. Came back hours later with NO Parts and couldn't fix the issue. Then offered to open my computer before telling me there is no insurance if he breaks it without doing a part install until I questioned him (he was already unscrewing my case) and he stopped and put it back.
He told me he would get a wireless mouse for me (at their additional time fee) and these literally are available for $9.99.... I refused and he would not leave without signed paperwork. He would not exit my residence and I almost called the police because I did not feel safe. I had no choice but to sign to get him out.
This paper says they will be paid their fee of $149. Nothing was fixed. Now I have to use an external mouse. Totally unprofessional and put me in fear of what would happen. You have a manager calling to harrass you during this entire time and adding to the stress and strongarm tactics this bait and switch useless service resorts to.
Beware and stay away same some money call a local
BEWARE!!! They charge by the hour and a simple installation of adding a ethernet cable to the ones we already have cost me $149 for first hour, $25 every 15 minutes after 1st hour = $449.00 USD The tech that came to our store wasted his time standing still and looking at the ceiling, then he went and took 33 minutes of lunch break and came back. I complained and I didn't get compensation refund for the time he stole from us. I just got smart remarks and WE DON'T' CARE WHAT YOU SAY ATTITUDE: Company said to me: " Online reviews do not hurt us because we depend on our hundreds of yellow page phone book ads in hundreds of cities , we do not depend on online. " Check out my picture to see whole video. I am assuming this review won't hurt you since you don't depend on hundreds of yellow pages.
Worst experience ever. 1) They don't come prepared. Company asks if you have everything to install about an hour before coming out. When I said no, they asked if they should buy the stuff. Agree because it sounds easier. Find out they have nothing. No wire. No outlets. Not the basic stuff that you would need for any Home Audio job. They charge by the hour
2) Installer then asks for cash and spends way more money than he should. Bought 1000 ft of speaker wire to run cable in a small house (about 60 feet long). Only had to run 4 wires. Probably less than 200 ft. Seems like they should have this on truck instead of having to go by it.
3) Installer comes back 3 hours later with stuff.
4) Takes 7 more hours to run 4 speaker wires and mount 2 in indoor ceiling and 2 more on the patio
5) Installer does terrible job. Didn't get the right outlets so speaker wire is going through wall.
Nicked my tile. Put a hole in my ceiling because he doesn't listen to instructions. Tore up ceiling around speaker. Total amateur hour
6) Demand immediate payment when done. When I tell them I would like to speak to the owner because it should never cost that much to run 4 speaker wires. They called the cops.
7) Badgered me for a few more hours until I gave them a payment. They did reduce it a bit, but still way overpriced and just plain terrible job. Going to have to finish it myself Total Amateur hour.
To top it off, I filed some negative complaints online. When the owner saw one of them, he contacted me and we had the following text exchange
Owner: you have him a bottle of water? Look at all the work you wanted that poor man to do. Look at all the work he did. We have your email chains and texts and pictures as proof. We're not the scumbag you are!! After we were nice enough to dropped your bill you go bad mouth us? What is wrong with you? You contacted us, we didn't contact you. You see we do this kind of work because we do TV and Home Theatre installed but when we arrive you wanted tech to go out and do shopping for you like he's your concierge. You wanted tech to do things outside the scope of work. You can stop now we will take you to court not only for the disputed amount that we were nice to take off, but also for defamation. This is how you treat us AFTER we kneel down to your demands of no pay for the service and amount you had agreed upon in writing prior to our arrival?
Me: I guess I am not getting an apology
Owner: If an apology will stop your online attacks against me and my company I can give you one but my company is my livelihood and truly feel we did everything I could do to make an unhappy customer happy that day.
And Again, be reasonable. It was many hours of tech being on the job that you really don't need to mention anyone since I gave those hours back and you did not pay for them after I applied the discount you had asked for.
Me: You just don't get it. I don't feel an apology would be genuine since you don't get it and continue to try to intimidate me. You shouldn't be in business if this is how you run your organization
Owner: Your spiteful. I have nothing more to say to you. I believe you are working with someone to try to attack my company.
I called to inquire about computer services in Colorado for my Mother-in-law. I asked if they service her area and what payment method is acceptable. The rep said and I quote "you are not a customer, don't F*#@k with me" and hung up. Just like that. I know had the right number because he ID the company upon answering. Will never even consider them again.
So, as a tech who has previously been subcontracted by this company to perform services, when we were unavailable due to return to the customer's house (because we solved the problem and we knew that the customer was just going to mess up what we were called to fix initially [a no-win situation no matter what you do]) Geeks on repair decided to post our technician's picture on the internet and write slanderous material bashing our tech. If they do it again, I have people on high alert to take care of the matter.
And yes, when Geeks on Repair reads, this, yes I know, I'm a "lying sack of s***" and a "Filthy scumbag" yes I know the drill with them, they are very childish and very unprofessional. Yes, so I am expecting that in the rebuttal for this report...besides I read the other person's report; and I have to concur with the other complaining technician.
PROOF!!!
THESE ARE DISGRUNTLED TECHS WHO DID NOT DO THEIR JOB CORRECTLY. YOU CAN FIND THE TRUTH IN OUR TERMS & CONDITIONS PAGE WHERE IT CLEARLY STATES THAT WE DO NOT CHARGE CUSTOMERS ON OUR END, WE NEVER COLLECT MONEY UP FRONT, THEY CHARGE THEMSELVES ON OUR WEBSITE AND ONLY AFTER THE WORK HAS BEEN COMPLETED AND THE WORK HAS BEEN CHECKED BY THE CUSTOMER.
YOU CAN FIND OUR CUSTOMERS ACTUAL PHONE CALL RECORDINGS AND LISTEN TO THEIR REVIEWS FOR YOURSELF BY GOING TO OUR TESTIMONIALS PAGE ON OUR WEBSITE:
https://geeksonrepair.com/client-testimonials/
YOU CAN ALSO SEE FOR YOURSELF THAT ALL TECHS WHO WISH TO BE, AND WISH TO STAY A GEEKS ON REPAIR TECH ABSOLUTELY MUST FOLLOW THE FOLLOWING INSTRUCTIONS, WHICH INCLUDE AGREEING TO A BACKGROUND CHECK,..TECHS THAT COME ON HERE ARE THE ONES THAT REFUSED THE BACKGROUND CHECK AND SO ARE NOW UPSET ABOUT NO LONGER BEING IN GOOD STANDING WITH US.
READ FOR YOURSELVES, DIRECTLY OFF OUR TECH REGISTRATION PAGE:
The only personal information of yours Geeks On Repair will share with the general public is #1 your first name and first 3 letters of your last name, along with any picture that you yourself have chosen to upload. #2 your coverage area, and any skill sets you have indicated to possess. GEEKS ON REPAIR WILL NEVER SHARE OR USE YOUR PERSONAL INFORMATION WITH ANYONE OR FOR ANY OTHER PURPOSE OTHER THEN THE ONES STATED HERE ON OUR TERMS AND CONDITIONS AGREEMENT PAGE We save Techs IP address when first signing up to our tech portal for company security reasons and for identification authentication purposes. To become a Geeks On Repair contracted Technician, you will need to: A) Upload a scanned front copy of your valid, non expired state issued drivers license on next page before completing and saving your tech profile. B) Upload your resume, with pertinent work history, level of education and personal/business references on next page before completing and saving your tech profile. C) Check the entry box below showing your agreement with Geeks On Repair Terms and Conditions. D) Fill out and complete your tech profile in our Geeks On Repair tech portal, found on next page after agreeing to our terms and conditions. E) Agree to the aforementioned and the following terms and conditions set forth ************** Your account will not be active until you upload a frontal scan of your drivers license and your personal resume ************** When a Geeks On Repair customer becomes interested in the use of your expertise in the geographical service areas you’ve provided; we , Geeks On Repair , will contact you directly via phone call , text message, and /or email to ask if you are willing and able to perform the work or task being offered. As an outsourced onsite tech , you understand that you will never have direct contact with a Geeks On Repair customer before or after you perform the work for them on our behalf, unless approved by one of our supervisors ( name). You agree to treat our customers as well as you would treat your own. You agree to not promote your own company or services with our customers outside of us. You agree to not attempt to take our customer for yourself , or try to convince our customer to call you directly or seek you instead of Geeks On Repair for any future repairs , work, or installations our customers may need. Starting January 2016, Geeks On Repair allows Techs to collect money directly from customer if Tech so chooses to do so, and so long customer feels ok with paying tech directly. Geeks On Repair is fine with this so long as Tech agrees to send Geeks On Repair the agreed upon amount that corresponds to Geeks On Repair inside a 24 hour turn around time and window. Otherwise , if for whatever reason tech or customer do not agree to pay tech directly but pay Geeks On Repair directly instead, Tech understands that Geeks On Repair will pay Tech directly via pay pal or western union , as soon as the job is completed, and after Tech has put our customer on the phone with us while still onsite, so that we are able to verify that the job has in fact been completed. Tech also understands that although we will pay Tech as soon as the job has been completed, it is still mandatory that Tech scan and email us a copy of our company invoice , signed by customer, showing time of Techs arrival and departure , and Tech will send this back to us AS SOON AS TECH IS ABLE TO; failure to do so could delay Techs payment if a Geeks On Repair supervisor decides we need our company invoice back before releasing Techs payment. By checking the entry box below, and proceeding to sign up, you agree to our performing a background check on you , using the credentials you’ve provided and the information that is on your uploaded , Valid , Non Expired drivers license issued by the state you reside in. Also, by checking on the entry box below and proceeding to the next page you agree to abide by ALL the aforementioned rules put forth as a binding contract and agreement between Geeks On Repair and yourself. We will not make you sign a non compete agreement , since we know many outsourced techs have their own companies, and we see you and ourselves as part of a team , not as a competitor nor do we see ourselves as your competitor. But do understand , plain and simple , Geeks On Repair customers belong to Geeks On Repair. They do not belong to you or your company. *By checking the entry box below and proceeding to creating a profile as an outsourced technician with Geeks On Repair, Tech gives Geeks On Repair the right to post negative comments online about Tech if said Tech breaks any parts of the agreement set forth in these terms and conditions , and Tech also give Geeks On Repair permission to post negative online comments about Tech if Tech were ever to steal money , skim hours and minutes from Geeks On Repair, or steal a customer from Geeks On Repair. Even though all techs will be interviewed by a supervisor before performing work, Tech understands that it is still mandatory that Tech upload his/her resume and also upload frontal scan of Techs valid drivers license before completing and saving his/her tech profile on the following page, or before being paid for the first job, YOUR ACCOUNT PROFILE WILL NOT BE ACTIVATED UNTIL YOU'VE DONE SO. If we do not have your resume and drivers license uploaded to your tech profile on our tech portal before or right after your completing your first job with us, we will withhold your payment or future work until you’ve uploaded it and completed your tech profile. GEEKS ON REPAIR WILL NEVER SHARE OR USE YOUR PERSONAL INFORMATION WITH ANYONE OR FOR ANY OTHER PURPOSE OTHER THEN THE ONES STATED HERE ON OUR TERMS AND CONDITIONS AGREEMENT PAGE. Techs are paid according to the amount of hours and minutes accumulated between the time customer first signs tech in right before work commences , and the time customer signs tech out before techs departure. Geeks On Repair does not pay for travel or mileage , except on occasions supervisor gauges that tech will be driving outside of a 30 mile radius of techs base location. The amount for travel outside 30 mile radius will be $10 for shorter distances outside the radius and up to $15 for much longer distances outside of the radius. On some occasions and for some jobs , Geeks On Repair allows tech to be paid a flat fee rate agreed upon between tech and Geeks On Repair before going out on a particular job. Tech always has complete freedom to accept or turn down whichever jobs he chooses. We do however keep track of which techs accept the most and successfully complete the most jobs with us , as so we also keep track of which ones turn down the most jobs . Techs who accept more jobs from us will be called and contacted first when future jobs become available , and will have seniority over other techs when jobs become available.
How Geeks On Repair Works...
1) Customer calls Geeks. Geeks can't fix it remotely because they're useless.
2) Geeks google local techs in the area of the client. They call with a job and pretend to be a legit business quoting a repair for a client.
3) Tech takes the job. No agreements are exchanged prior, no background checks, no contracts, no photo ID... Just show up and help the client.
4) Tech fixes clients computer and charges the client's credit card to a Geeks PayPal account. Geeks get paid.
5) Techs never get paid. Have to jump through hoops, and are eventually bull-shitted into giving up or are given an excuse that they broke an arbitrary agreement disqualifying them from payment. AKA: Wage theft.
6) Geeks have a superiority complex. They are confident in their scheme and they think it's ok to step on the clients and techs so they can pocket off the hard work of others.
7) If you call them out on their antics they will berate you, harrass you on social media and over the phone, slander you online, and lie about the entire thing to themselves and the world.
8) The only good reviews about the geeks are the ones they've written themsevles, as evidenced by the 3rd grade writing level of every positive review this company has.
9) Here's their "F" rating from Better Business Bureau... http://www.bbb.org/new-york-city/business-reviews/computers-service-and-repair/geeks-on-repair-in-bronx-ny-159528
They're great at virus removal
We did not like that the Geeks On Repair tech had arrived a little late, but he later more then made up for it by completely fixing our virus and networking problems on 2 Mac computers and a router. We record music and the problems had actually gotten worse after having called a different company to first take a look at it. Geeks On Repair successfully fixed what the other Geek company could not. We highly recommend Geeks On Repair to others. If you go to their websites testimonials page you can hear actual customer recordings raving about how happy they have been with Geeks On Repairs service.
https://geeksonrepair.com/client-testimonials/
PERSON WHO WROTE THIS IS A LYING THIEF!
CARL STEPHENS IS THE NAME OF THE LYING SCUM BAG WHO WROTE THIS ARTICLE. YOU CAN LOOK HIM UP ON RIP OFF REPORT, AND HERE IS OUR REBUTAL TO THIS THIEF:
First let me start by letting everyone who reads this know , Geeks On Repair is a good company who has been around for years and has thousands of happy customers who have been serviced over the years .
We at Geeks On Repair GIVE AWAY A FREE COMPUTER AT THE END OF EVERY SINGLE MONTH TO 1 LUCK CUSTOMER.
When we take this lying piece of s*** tech to court, we will have a whole line of happy customers who will all attest to our having given them a free computer before the dates of the incident this filthy technician has posted about. Geeks On Repair doesn't take anything from anyone , Geeks On Repair GIVES technicians work in this tough economy and Geeks On Repair GIVES our customers the kind of one on one and full team service some of these loose end techs don't take the time to give , since this one for example trys running a computer repair company from his cell phone.
We have a team dedicated to customers service alone. Our team takes calls and receives calls all days including weekends and holidays ; this tech here turns his phone off so you can't reach him when you have a serious problem with your computer on a weekend , late night or a holiday. Here is or rebut all to this filthy person , in its entirety: WHAT IS THIS TECHS GRIPE? HOW DID HE BECOME SO ANGRY?
Ask yourselves this as you read through our answers and rebuttals to all 8 arguments he has made.
You will find that this is a pathetic human being, his only gripe is that he's upset that were bigger then he is, and he didn't like having his payment withheld because the customer called us needing same exact problem fixed just days after is bad service, stating the tech didn't do anything for him.
We record all our calls and even got on a 3 way call with the customer and this filthy tech to set a new day and time of service ,......THIS TECH WENT BACK ONSITE AND STOLE OUR CUSTOMER FROM US AND CONVINCED HIM TO DO A CHARGEBACK AGAINST US!! That you find is what this is all really about.
1. The Geeks on Repair is scamming people out of money charging more for services than what is provided.
OUR ANSWER: We never ask our customers for their payment information before sending a tech onsite , we never charge any of our customers on our end , our customers all pay on their end and only after the work has been done , and after they have checked that everything is working to their satisfaction. Proof of this is that a customer pulls out their own physical card and they charge themselves on our website after work is completed , never before work is completed. Geeks On Repair will never ask a customer for money upfront or ask them to pay for services before service has started. Also, By the time a tech gets to customers place to work on their machine , customer has already agreed to our price of $99 for the first hour , $25 every 15 minutes after the first hour. Tech who goes onsite is also aware of what we are charging customer before heading out to a customers place. Both tech and customer are free to turn down working with us if they don't like our prices. Neither tech nor customer had a problem here with our price , so this tech is a hypocrite and spineless little weasel for even saying anything like this, since he went out for us just fine and didn't create these problems until customer complained about his work. We are taking this tech to court, what he has written is lies and slander. He will pay.
2. They claim to be part of dispatch for “Geek Squad” like a subcontractor for for Best Buy
OUR ANSWER:
We NEVER , ever, say we have anything to do with Best Buy or Geek Squad, we record all our calls, I will personally get on the stand and raise my right hand to tell all truth , and the truth is THIS TECH IS A LYING PIECE OF s**t!!! I want him to go to jail for contempt when he gets on the stand and tell a lie. IT IS A FLAT OUT LIE THAT WE EVER SAY WE HAVE ANYTHING TO DO WITH BEST BUY! Our name sounds a lot more like "Geeks On Site" then it does "Geek Squad". We are taking this tech to court, what he has written is lies and slander. He will pay.
3. They do not pay their Techs in a time manner
OUR ANSWER:
We have many many techs that will argue otherwise , some of them have even come to our defense here on rip off report , We will easily be able to prove in court that we pay ALL our techs , without exception, right after they have : A) turned in our customer signed invoice B) have created a profile on our tech portal The only exception to immediate payment by us would be if, as what happened in this techs case, customer calls us back shortly after repair has been completed to tell us that the tech did not fix anything or is having the same problem. In that case , as happened here , we get on a 3 way call with tech and customer , and all parties agreed to a new time and day for tech to warranty his work. In this case here , the CUSTOMER CALLED US TO COMPLAIN ABOUT TECH NOT HAVING DONE A GOOD JOB AND NOT HAVING FIXED ANYTHING! This tech showed up to warranty his filthy work alright , but he showed up to steal our customer instead, and to get our customer to get on board with him instead of us. THAT IS EXACTLY WHAT IS GOING ON HERE! We let the customer choose, we send our customers the same tech to fix whatever he didn't fix on the first go, or we send a new tech to our customer FREE OF CHARGE to the customer for the first hour. If same tech refuses to warranty his work when it's only been a few days , we bar tech for ever working with us again. This techs gripe isn't about anything else but that , he is upset that we withheld his payment until he would go back out and warranty his work with our then customer. We are taking this tech to court, what he has written is lies and slander. He will pay.
4. They do not have a fixed location of business on their website.
OUR ANSWER:
We've actually had 4 different fixed addresses on our website and we've had these 4 addresses there for the last 3 years, this tech on top of being a liar is blind as a thieving bat! We will soon be adding a 5th address and location in the next 2 months. We are taking this tech to court, what he has written is lies and slander. He will pay.
5. They use multiple phone numbers for service they will call from all over, they may not even be located in the U.S. but using VOIP Phones.
OUR ANSWER:
We do have a lot of phone numbers , but what this tech has written is trying to imply that were not in the USA and that were not American. Geeks On Repair , the owner , was born and raised in New York City , and the top management and second in command was born in Houston Texas , raised in Northern Virginia and currently lives in and operates from Washington DC. We have both company techs and outsourced contracted techs , they are all American. We are taking this tech to court, what he has written is lies and slander. He will pay.
6. They do not have an actual business email address they use [email protected]
OUR ANSWER:
Our business email is right on our website , ([email protected] ), you can find it in several instances in the "contact us " page and "about us " page , and also stays static and permanently visible along with our phone number in the foot notes section of our website. We are taking this tech to court, what he has written is lies and slander. He will pay.
7. They only use PayPal to pay for services rendered meaning they are not collecting taxes or reporting taxes for make shift business.
OUR ANSWER:
We are in good standing with the IRS, the owner filed his taxes last week , since he had asked for an extension , which ended on October 15th. So now this horrible tech Carl Stephens is slandering pay pal also?! Yes we use pay pal, because pay pal is so honest and has great customer service, and we can see this tech knows nothing about how pay pal works ; pay pal sends us a 1099-K form every single year, and this form is part of the same documentation we send the IRS every year. We are taking this tech to court, what he has written is lies and slander. He will pay.
8. They are listed above Geek Squad in most searches.
OUR ANSWER:
We are listed in high ranking for the term "computer repair", and Geek Squad happens to be a computer repair company also. But notice that Geeks On Site ranks higher then us , why aren't you mentioning them ? Geek Squad has known of our existence for years. They have been known to run test calls on us , and other computer repair companies , to make sure other companies are not trying to pass off as them; we NEVER are, so they have never taken issue with us and they will care not about your PERSONAL gripe with us. Our main competitor , is not Geek Squad. As I stated before , if someone were to confuse us with another Geek company it wouldn't be Geek Squad, there are many Geek companies out there , some of them with names that sound a lot more like ours then does Geek Squad. Here are some just to name a few : Geeks On Site Geeks On Call Geekatoo Geeks On Support Geeks On the Go
So summarizing the whole thing , this here is a tech that became SO UPSET that our customer needed him back out to warranty his work before his payment was released to him, that he has went onsite and STOLE OUR CUSTOMER FROM US, and is now attacking us online.
Also, in his own words , he is now spamming our company numbers and website.
We know what he is doing , and our attorney has told us to keep a saved log of these different online maneuvers he is now attacking us with , using VPNs and Proxys to Sabatoge us online , he thinks he's masked himself using these VPNs , Proxys and remote servers, but the server jumping techniques he is using are the same used by hackers , we are well versed on the subject since we always help customers from ruthless people like him who are known to steal network information from his own customers and other peoples customers .
We are letting him hang himself so to speak , the more of this he does the bigger the pay day will be for us.
Finally , we have taken the time to post our version of events right here on rip off report , you can find it under this filthy techs name ( Carl Stephens) along with his picture we've also uploaded, or to make it easier we will copy and paste our version for you right down here, read below:
HERE IS OUR VERSION:
We hadn’t run into one of these in a long time, looks like these kind of computer repair technicians who like to steal customers are still out there. Carl Stephens stole our customer, and then wrote a very nasty email threatening us and calling us a “slum Bi#ch” , among other derogatory things. He stole our customer, a customer who suspiciously never returned our calls or emails after we sent this tech onsite to him, until some days later, and then only to say this tech Carl Stephens hadn’t fixed anything. You would think after stealing our customer, Carl Stpehens could have at least been nice about it, and not write us an email afterwards taunting us and threatening us, and without provocation. The nerve of this guy. We think this guy Carl Stephens might have mental problems , but we wont speculate on that since were only suppose to talk facts here. Well here are the facts. *we gave Carl Stephens access to our customer after a lengthy phone conversation he had with one of our supervisors that was looking to gauge Mr Stephens level of expertise; he passed the phone interview and since his credentials he had posted about seemed to hold up, we gave him access to our customers address and description of computer problems he was to help our customer with. *we informed our customer that Mr Carl Stephens would arrive at the time customer had requested. *Mr Stephens arrived on time, and to our surprise , called shortly after arrival to inform us he was already done. We thought this a bit odd, since we are usually quick to detect that techs who broker a deal with our customers outside of us usually use this method of calling in before the first hour is complete, have the customer pay us the first hour, then charge the customer themselves for any additional time or work that is needed to finish a repair. We did not think much of it at the time, although in hindsight we should have. Customer confirmed all was complete and working, and then customer proceeded to our payment page to pay for the hour of service. We had prepped Carl Stephens before his going onsite to our customer, and we explained, and he agreed, that in no way would he have contact with our customer after the repair was completed, he would not accept money directly from our customer, and that we would pay him after completion and after he scanned and emailed back our company invoice , signed by our customer, approving his time onsite and the work performed. We started to get suspicious when after this visit our customer was no longer answering our calls,(we always call and email customers after a repair has been completed) and never responded to our email asking to rate our service and the tech we sent him. We called the customer every day after completion, for 4 days straight, to try to get him on the phone and let us know if what Carl Stephens had repaired was working OK for him. We left customer at least 3 voice messages asking him to call us back; he never did. We still didn’t point our finger at Carl Stephens, and still didn’t suspect foul play, and we gave Carl Stephens the benefit of the doubt, even though by now it seemed unusual that he had still , after 4 days, not sent us our customer signed invoice, and after 4 days wasn’t asking for pay either. *It was a full 5 days after the repair was completed that this customer, finally called us, not to say he had heard our voice messages asking us to call , but instead the customer called us to tell us that Carl Stephens had not fixed the problem and that he was still having problems. We nicely asked the customer why he had told us all was completed when tech was onsite and stated the work was done. We asked the customer, why did you pay us, on our website, instead of getting on the phone and telling us the problem was still ocurring. The customer didnt have a very good answer for either of these questions. We then told the customer no worries, we will either send you the same tech back out, or send you a new one, and that either way it would be free of charge to him so long as it was the same exact problem recurring. We 3 way called tech Carl Stephens with customer on the line, and we all agreed that Carl Stephens would be back out on a Saturday and at a specified time we all 3 agreed to. Saturday came and went and we didn’t receive a call from customer or from Carl Stephens. We emailed Carl Stephens, he did not reply until the following day (Sunday) and wrote that he and customer had agreed to Monday now, instead of Saturday. (Apparently they had already talked or met without our knowing). Monday came and went, and no call from customer or Mr Stephens, even though all techs who work for us are told and agree that they must call us upon arrival to our customers place. We email Carl Stephens Tuesday or Wednesday, and here Mr Stephens replys back something along the lines of : “Screw you guys, slum bit*h, i stole your customer, you cant do anything about it, your customer is going to now do a charge back for the first amount he paid you, he is my customer now not yours!” Im paraphrasing; those aren’t all the things he said, he said much more , and much more nastier things, but im trying to keep this post concise. That is the end of it my friends, you be the judge, this guy is UNTRUSTWORTHY, he is a THIEF , and is not worth your time or money. Send him on his way without pay for us, since that is what he deserves. Do not use his services, and do not deal with him, he will steal your customers and will promote himself and his lousy website . Even after signing our agreement to not steal our customer or have contact with our customer, he did so anyways, so there is no trusting a person like that who breaks and breaches agreements. He thinks he has deleted his profile with us, but we have it stored and saved and will use it against him in court if we have to. His picture is placed above , so you all know who NOT to use when you have computer or IT problems. What a bad tech indeed.