We purchased a GE microwave approximately 3 1/2 years ago, model JVM3160DFBB.
Recently, the plastic handle broke. GE attached the handle to the glass. The handle is cheap plastic, and when it broke, it shattered the glass on the microwave. Glass shards went everywhere causing injuries. Poor design. I'll never buy a over-range microwave with a handle again.
I filed a BBB report and an attorney's general report with the state of Kansas.
Since then, I have attempted to review the product three times on their website. GE moderates the content posted on the page. They have refused to post two of my submitted reviews with pictures attached. I have submitted the third review and I am waiting to hear if they have posted it.
When purchasing products, customers rely on product reviews. We looked at the reviews of this model online prior to purchasing. I find it unsettling that they are removing negative reviews. Moreover, it makes me question whether the positive reviews on their webpage are valid.
My 3 year old GE dishwasher stopped working. After much difficulty in trying to reach them for service, they finally sent a technician to fix my appliance. He had no idea what he was doing because now it starts and shuts down. You can not speak with anyone, everything is done through appointment and those cost $.
I am now going on over 2 months with a non-working dishwasher and GE could care less. I will never buy another GE appliance. They are defective and their customer service is awful !
Our GE Monogram Advantium oven stopped working after 8 years. I was a little surprised at it's short lifespan, but I have heard service life is shorter on built-in appliances.
We opted to make the repair through GE Appliance Repair even though we were out of warranty since we wanted original parts and quality service.
Based on a little online research, I had identified the magnetron as the issue and told the representative when I scheduled a service appointment. They said the earliest appointment was going to be 2 weeks out, but they would let us know if they had a cancellation - they did not.
When the service tech arrived it took him less than 5 minutes to agree with my diagnosis, but he did not carry parts with him so they had to be ordered - quote was 5-7 days and he made a follow-up appointment based on that estimate.
GE called to cancel the appointment the day before the visit because the parts were on backorder and they would not reschedule without having parts in hand because they can't tell you for certain when anything will arrive.
We escalated the issue with the Customer Relations department and they opened a case for us. They also engaged the Monogram support division as there was supposed to be some sort of benefit for those that bought the company's top-tier platform. Neither of these departments provided any real assistance.
They did offer a new, discounted unit to replace our existing unit, but it would have cost 3 times the repair estimate. They also did call back to say they found our parts and would ship them ASAP, but that still took two and a half weeks to get them and then we had to schedule the follow-up visit. style="
When the service tech finally made it out again (now in January 2021), he took one look at the parts and said the magnetron was damaged in shipment and was unusable - he would need to reorder parts and we would have to call in for another service visit once we had them in hand.st
A final call to GE made us realize there is nothing that the company is willing to do outside of their standard protocol. Their own representatives have acknowledged they are not allowed to provide company information in an effort to contain complaints and limit the expense of customer relations in situations like these.
I think they are responsible for excessive hold times to speak with a representative - waits of over 2 hours occurred on more than one occasion. All service visits have been required to be two weeks out - they should hire more people to man the phones and make the visits to reduce the impact to the consumer. They poorly estimate part availability on a consistent basis. They apparently do a poor job at packing parts for transit since they can become damaged and prolong the job. They are very limited in what they are willing to do to compensate a consumer that they have negatively impacted on several occasions. I have very low confidence in their repair service at this point.
I bought 2 parts from them to repair my stove, the first never arrived, I disputed the charge and they rebilled my credit card. The second did make it but did not work, it was returned almost 3 months ago and they will not respond to questions about the return, I cannot get through on the phone without hours long wait time and 4 emails went unanswered. I disputed the charge an they recharged me again. We contacted the store we bought the stove from and they tried to get help from thier contact. They told us they could not do anything. I now have an open case with the BBB in Kentucky to try and get some response from GE, they have charged me $272.11 twice and will not give me a cent back, or respond to me messages. I would never buy a part from them again and will not be purchasing any GE appliances again. I should have gone with my gut and bought the LG.
Their appliances continue to malfunction due to the inferior prts used to make the products. we have sadly purchased a refridge, dishwasher, microwave and washer and dryer. We have had issues with every single product. what are the chances of having an issue with every single one. the worst is out dishwasher.... they have sent out 3 lazy, uneducated techs to resolve the issue and in every case they have failed to do their job. The only thing the techs were good at was putting out their hand for a tip. Here's the tip of the century- dont ever buy or do business with GE! Really sad that they have fallen to such a low level.
Made me wait at home all day, never showed up for service call, did not call to let me know, numerous calls to customer service yielded no positive results.
They gave me a "consumer relations" number to call, waited 25 minutes on hold, then called back and waited 20 minutes on hold only to be told they were closed for the day. Pitiful customer service, pitiful
I purchased my GE Profile convection microwave mid September 2016. While using the convection feature on December 20th the whole thing died. I called GE and they sent a contracted service provider AID SERVICE of Fresh Meadows, (Queens NY) out to my home on December 23rd. The repairman told me that I needed a new computer board and it would take 10 days. I have a problem with a brand new (120 days old) product already broken but GE's policy is if it can be fixed they will not replace it, rather repair it. By about January 12th i called AID SERVICE and spoke to a woman who answered; she said my part was not in yet, when I mentioned the 10 days I was promised, she said well it had been holiday season.
Finally someone came on Jan 21, changed the board it still did not work, said he'd be back the next week end January 28th. I happened to be speaking to GE on the 25th as i had already filed a complaint and I mentioned that the repairman was coming that Saturday the 25th and they told me no, he was not coming. GE said they spoke to AID SERVICE, Rick, and he said that they have no record of another service call and that as far as they were concerned my product was fixed and my file was closed. Rick (nasty beyond belief, and a liar) didn't want to have to make a third call as I'm sure it was not financially beneficial to him at this point) so he lied to GE and said my product was fixed.
GE promised to send another repairman out; he came this past Monday or Tuesday. Meanwhile through a lot of hard work and determination on my behalf, I found an email address for someone higher up in GE. They are very good as insulating themselves from the public so you cannot file a complaint. I got a hold of Kim Freeman who is in media relations, and she passed my email on to Gary Mantooth. I spoke to him three times after the GE repairman came to my house earlier this week and he said they will get the job done. They needed two men to come to my house and twice he changed the time for them to come. I work in New York City and could not miss work. This was my FOURTH service call that either I or a family member was going to be there for. The repairman called me at 10:40 this morning and said he'd be there in a few minutes, at which time I told him he had to be gone by 11:40 as my mother had to be at work, he said no problem. By 11:10 I received a call from my mother stating that the second repairman had not yet arrived and now they were not promising that they could be done and out of the house by the time I stated.
At this point I contacted GARY MANTOOTH and I expressed both my desperation and anger and he had the audacity to state that i was the problem, that GE was trying to accommodate me and that I just seem to have one catastrophe to deal with after another. Yes GARY MANTOOTH this is absolutely true, and as of late they have all had to deal with YOU and GE. I cannot believe that someone would speak to a consumer of their product in them manner of which I was spoken to.
Finally my appliance is fixed, we shall see for how long. After hours of going through remote calling with GE, dealing unsuccessfully with AID SERVICE (a company that GE continues to deal with and represent as a repairer of their products), speaking to several people at GE, browsing the web looking for someone in GE to contact, and writing to numerous people, I cannot stress strongly enough to please DO NOT PURCHASE ANY GE PRODUCTS as they will give you the run around when the product does not work, and will treat you poorly.
I know this commonplace complaint, like thousands before me, will head straight into the wind because the world just works in this way: technical support and repairs works as a profit center for a corporation.
My GE Profile microwave abruptly failed out of warranty after years of use. The cause was due to a wire burning up inside that had not been loosely connected, said the GE technician, so this was an issue of inadequate quality--not bad enough to cause the microwave to fail quickly but enough to cause failure over time.
After taking the microwave out of the built-in cabinet, it only took the technician about 5-8 seconds to find and diagnose the problem, several minutes to get the right part (a wire) from the truck, and a couple of minutes to fix it. The labor charge was $121 for about 7 minutes of repair work, to be liberal with time. (This charge is separate from the charge to come to our home and diagnose the problem.) This prorates to about $1,000/hour for a basic wiring change, which I think is exorbitant. I understand that the technician is a highly trained individual, but this is already reflected in the high labor rate.
According to GE, the cost to replace the "built-in" microwave, which came with a matching stainless steel frame would be $550 if we wanted the new microwave to match the frame at least (but not necessarily the oven, stove, etc.). This is the kind of cost you don't think about when you buy a new home built with matching appliances--well, I didn't.
Companies like GE can rationalize all they want about all the overhead associated with servicing a repair call. I can certainly grant them some leeway, but in the end, charging an extra 8 times more an already high labor rate given the time needed to fix the problem is simply price gouging a consumer who has no good recourse.
(This is why I pretty much avoid repairing anything, except for my car. It's almost never worth it.)
I recently had an experience with an experienced plumber charging an hourly rate of $150, prorated by and rounded up to half-hour increments of work, regardless of difficulty of work. Repairing an appliance should work the same way, and my GE bill would have been halved.
Because of such profiteering, I will not consider purchasing a GE appliance in the future. I pray that this microwave doesn't break down again in the coming years due to some other problem. It would be a lot less expensive to just buy a non-matching portable microwave then for $100-$150 than to keep up appearances.
To be fair, the woman who fielded my service call was courteous and empathetic. Because the microwave apparently had an electrical burning problem, she waved the diagnosis fee. Otherwise, my simple repair would have run several hundred dollars, more than the cost of the microwave. However, she was unwilling to reduce the labor charge, so based on how strongly I felt ripped off, I give GE a star rating overall.
GE Appliances Reviews
We purchased a GE microwave approximately 3 1/2 years ago, model JVM3160DFBB.
Recently, the plastic handle broke. GE attached the handle to the glass. The handle is cheap plastic, and when it broke, it shattered the glass on the microwave. Glass shards went everywhere causing injuries. Poor design. I'll never buy a over-range microwave with a handle again.
I filed a BBB report and an attorney's general report with the state of Kansas.
Since then, I have attempted to review the product three times on their website. GE moderates the content posted on the page. They have refused to post two of my submitted reviews with pictures attached. I have submitted the third review and I am waiting to hear if they have posted it.
When purchasing products, customers rely on product reviews. We looked at the reviews of this model online prior to purchasing. I find it unsettling that they are removing negative reviews. Moreover, it makes me question whether the positive reviews on their webpage are valid.
My 3 year old GE dishwasher stopped working. After much difficulty in trying to reach them for service, they finally sent a technician to fix my appliance. He had no idea what he was doing because now it starts and shuts down. You can not speak with anyone, everything is done through appointment and those cost $.
I am now going on over 2 months with a non-working dishwasher and GE could care less. I will never buy another GE appliance. They are defective and their customer service is awful !
Our GE Monogram Advantium oven stopped working after 8 years. I was a little surprised at it's short lifespan, but I have heard service life is shorter on built-in appliances.
We opted to make the repair through GE Appliance Repair even though we were out of warranty since we wanted original parts and quality service.
Based on a little online research, I had identified the magnetron as the issue and told the representative when I scheduled a service appointment. They said the earliest appointment was going to be 2 weeks out, but they would let us know if they had a cancellation - they did not.
When the service tech arrived it took him less than 5 minutes to agree with my diagnosis, but he did not carry parts with him so they had to be ordered - quote was 5-7 days and he made a follow-up appointment based on that estimate.
GE called to cancel the appointment the day before the visit because the parts were on backorder and they would not reschedule without having parts in hand because they can't tell you for certain when anything will arrive.
We escalated the issue with the Customer Relations department and they opened a case for us. They also engaged the Monogram support division as there was supposed to be some sort of benefit for those that bought the company's top-tier platform. Neither of these departments provided any real assistance.
They did offer a new, discounted unit to replace our existing unit, but it would have cost 3 times the repair estimate. They also did call back to say they found our parts and would ship them ASAP, but that still took two and a half weeks to get them and then we had to schedule the follow-up visit. style="
When the service tech finally made it out again (now in January 2021), he took one look at the parts and said the magnetron was damaged in shipment and was unusable - he would need to reorder parts and we would have to call in for another service visit once we had them in hand.st
A final call to GE made us realize there is nothing that the company is willing to do outside of their standard protocol. Their own representatives have acknowledged they are not allowed to provide company information in an effort to contain complaints and limit the expense of customer relations in situations like these.
I think they are responsible for excessive hold times to speak with a representative - waits of over 2 hours occurred on more than one occasion. All service visits have been required to be two weeks out - they should hire more people to man the phones and make the visits to reduce the impact to the consumer. They poorly estimate part availability on a consistent basis. They apparently do a poor job at packing parts for transit since they can become damaged and prolong the job. They are very limited in what they are willing to do to compensate a consumer that they have negatively impacted on several occasions. I have very low confidence in their repair service at this point.
I bought 2 parts from them to repair my stove, the first never arrived, I disputed the charge and they rebilled my credit card. The second did make it but did not work, it was returned almost 3 months ago and they will not respond to questions about the return, I cannot get through on the phone without hours long wait time and 4 emails went unanswered. I disputed the charge an they recharged me again. We contacted the store we bought the stove from and they tried to get help from thier contact. They told us they could not do anything. I now have an open case with the BBB in Kentucky to try and get some response from GE, they have charged me $272.11 twice and will not give me a cent back, or respond to me messages. I would never buy a part from them again and will not be purchasing any GE appliances again. I should have gone with my gut and bought the LG.
Their appliances continue to malfunction due to the inferior prts used to make the products. we have sadly purchased a refridge, dishwasher, microwave and washer and dryer. We have had issues with every single product. what are the chances of having an issue with every single one. the worst is out dishwasher.... they have sent out 3 lazy, uneducated techs to resolve the issue and in every case they have failed to do their job. The only thing the techs were good at was putting out their hand for a tip. Here's the tip of the century- dont ever buy or do business with GE! Really sad that they have fallen to such a low level.
Made me wait at home all day, never showed up for service call, did not call to let me know, numerous calls to customer service yielded no positive results.
They gave me a "consumer relations" number to call, waited 25 minutes on hold, then called back and waited 20 minutes on hold only to be told they were closed for the day. Pitiful customer service, pitiful
I purchased my GE Profile convection microwave mid September 2016. While using the convection feature on December 20th the whole thing died. I called GE and they sent a contracted service provider AID SERVICE of Fresh Meadows, (Queens NY) out to my home on December 23rd. The repairman told me that I needed a new computer board and it would take 10 days. I have a problem with a brand new (120 days old) product already broken but GE's policy is if it can be fixed they will not replace it, rather repair it. By about January 12th i called AID SERVICE and spoke to a woman who answered; she said my part was not in yet, when I mentioned the 10 days I was promised, she said well it had been holiday season.
Finally someone came on Jan 21, changed the board it still did not work, said he'd be back the next week end January 28th. I happened to be speaking to GE on the 25th as i had already filed a complaint and I mentioned that the repairman was coming that Saturday the 25th and they told me no, he was not coming. GE said they spoke to AID SERVICE, Rick, and he said that they have no record of another service call and that as far as they were concerned my product was fixed and my file was closed. Rick (nasty beyond belief, and a liar) didn't want to have to make a third call as I'm sure it was not financially beneficial to him at this point) so he lied to GE and said my product was fixed.
GE promised to send another repairman out; he came this past Monday or Tuesday. Meanwhile through a lot of hard work and determination on my behalf, I found an email address for someone higher up in GE. They are very good as insulating themselves from the public so you cannot file a complaint. I got a hold of Kim Freeman who is in media relations, and she passed my email on to Gary Mantooth. I spoke to him three times after the GE repairman came to my house earlier this week and he said they will get the job done. They needed two men to come to my house and twice he changed the time for them to come. I work in New York City and could not miss work. This was my FOURTH service call that either I or a family member was going to be there for. The repairman called me at 10:40 this morning and said he'd be there in a few minutes, at which time I told him he had to be gone by 11:40 as my mother had to be at work, he said no problem. By 11:10 I received a call from my mother stating that the second repairman had not yet arrived and now they were not promising that they could be done and out of the house by the time I stated.
At this point I contacted GARY MANTOOTH and I expressed both my desperation and anger and he had the audacity to state that i was the problem, that GE was trying to accommodate me and that I just seem to have one catastrophe to deal with after another. Yes GARY MANTOOTH this is absolutely true, and as of late they have all had to deal with YOU and GE. I cannot believe that someone would speak to a consumer of their product in them manner of which I was spoken to.
Finally my appliance is fixed, we shall see for how long. After hours of going through remote calling with GE, dealing unsuccessfully with AID SERVICE (a company that GE continues to deal with and represent as a repairer of their products), speaking to several people at GE, browsing the web looking for someone in GE to contact, and writing to numerous people, I cannot stress strongly enough to please DO NOT PURCHASE ANY GE PRODUCTS as they will give you the run around when the product does not work, and will treat you poorly.
I know this commonplace complaint, like thousands before me, will head straight into the wind because the world just works in this way: technical support and repairs works as a profit center for a corporation.
My GE Profile microwave abruptly failed out of warranty after years of use. The cause was due to a wire burning up inside that had not been loosely connected, said the GE technician, so this was an issue of inadequate quality--not bad enough to cause the microwave to fail quickly but enough to cause failure over time.
After taking the microwave out of the built-in cabinet, it only took the technician about 5-8 seconds to find and diagnose the problem, several minutes to get the right part (a wire) from the truck, and a couple of minutes to fix it. The labor charge was $121 for about 7 minutes of repair work, to be liberal with time. (This charge is separate from the charge to come to our home and diagnose the problem.) This prorates to about $1,000/hour for a basic wiring change, which I think is exorbitant. I understand that the technician is a highly trained individual, but this is already reflected in the high labor rate.
According to GE, the cost to replace the "built-in" microwave, which came with a matching stainless steel frame would be $550 if we wanted the new microwave to match the frame at least (but not necessarily the oven, stove, etc.). This is the kind of cost you don't think about when you buy a new home built with matching appliances--well, I didn't.
Companies like GE can rationalize all they want about all the overhead associated with servicing a repair call. I can certainly grant them some leeway, but in the end, charging an extra 8 times more an already high labor rate given the time needed to fix the problem is simply price gouging a consumer who has no good recourse.
(This is why I pretty much avoid repairing anything, except for my car. It's almost never worth it.)
I recently had an experience with an experienced plumber charging an hourly rate of $150, prorated by and rounded up to half-hour increments of work, regardless of difficulty of work. Repairing an appliance should work the same way, and my GE bill would have been halved.
Because of such profiteering, I will not consider purchasing a GE appliance in the future. I pray that this microwave doesn't break down again in the coming years due to some other problem. It would be a lot less expensive to just buy a non-matching portable microwave then for $100-$150 than to keep up appearances.
To be fair, the woman who fielded my service call was courteous and empathetic. Because the microwave apparently had an electrical burning problem, she waved the diagnosis fee. Otherwise, my simple repair would have run several hundred dollars, more than the cost of the microwave. However, she was unwilling to reduce the labor charge, so based on how strongly I felt ripped off, I give GE a star rating overall.