They had a very nice sale. I was going to purchase.
My computer had a malware attack as I was filling out the credit/shipping info.
(Not my fault, could have been theirs, though fault doesn't matter.)
Dealt with that and came back today and the sale was still on.
Had to reset the computer and it lost all my cache/cookies.
When I went back to their site, the offer was gone.
Called them up and after waiting a long time, requested a callback through their automated system.
Got a call from a kid whose voice hadn't even yet cracked. He played "Dr. NO" rather than putting someone on the line who could make a business decision.
I was very polite to him and explained that had the purchase happen before the sale, I'd have been given credit. He agreed. I reasoned that a decion maker would likely see this as a good business move and put revenue in their pocket, seeing that their sale didn't do well for them on Black Friday or Cyber Monday (A friend was watching their sales.)
I will say that I had to request twice that the kid stop interrupting me and instead listen to what I had to say. After serveral minutes of defeating every objection or reasoning this kid had, I again asked for a decision maker. He promised he'd get a supervisor. He then put me on hold for several minutes. (Way too long of a time to allow a potential customer to wait on hold.).
17 minutes later a gal with a foreign accent came on the line. I asked her position with the company and she said, "Senior consultant", to which I asked, "so you're not even middle managment?" to which she confirmed. I politely requested a call back from somone that could make a good sound business decision on behalf of the company. Same circle of events.... she tried to take me around the same yard. I had already been there.
She then promised me a call back by someone in upper management. (By this time, I think she realized I was polished enough to warrant that, which is true -- I happen to have been part of a very large entrepreneur organization and helped businesses increase their bottom line.)
This was shy of 4pm Central time and they close at 8.
I did tell her that I do happen to be an editor/reporter for a wire service, which is true, and stated that I'd be happy to share my experience (fully expecting to write a story of how great they took care of customers). I also stated that I saw that they do a great job of responding to complaints on RipOfReport, and having them call me was going to be a lot more beneficial than ignoring the issue, hoping I'd go away quietly.
So here we are. (Expect a wire service story coming soon, just in time for Christmas.)
The company doesn't care about serving a customer. The employees don't honor their words, nor does the management honor the words of the employees on the front line. That's not a good business.
If you're ordering gifts, buying for a business, or even buying for yourself, I think my experience shows that it is BUYER BEWARE. I think it's also a glowing example that the internet complaints about them are likely all true. By the way, why on earth do you suppose they are number one on a major search linking back to their own site, with "Is Gazelle a SCAM?" Seems to me like a clever though intellectually dishonest attempt to use search-engine optimization to draw attention away from how many complaints they have on line.
They had 4 hours for someone that that could make company decisions give me a call... heck they didn't even have a middle manager call me back.
...and here I was willing to hand them over $700 dollars as a test, and likely a lot more business to follow, had I mentioned a pleasant experience to my network of 300,000 entrepreneurs around the world.
Gazelle.com Reviews
They had a very nice sale. I was going to purchase.
My computer had a malware attack as I was filling out the credit/shipping info.
(Not my fault, could have been theirs, though fault doesn't matter.)
Dealt with that and came back today and the sale was still on.
Had to reset the computer and it lost all my cache/cookies.
When I went back to their site, the offer was gone.
Called them up and after waiting a long time, requested a callback through their automated system.
Got a call from a kid whose voice hadn't even yet cracked. He played "Dr. NO" rather than putting someone on the line who could make a business decision.
I was very polite to him and explained that had the purchase happen before the sale, I'd have been given credit. He agreed. I reasoned that a decion maker would likely see this as a good business move and put revenue in their pocket, seeing that their sale didn't do well for them on Black Friday or Cyber Monday (A friend was watching their sales.)
I will say that I had to request twice that the kid stop interrupting me and instead listen to what I had to say. After serveral minutes of defeating every objection or reasoning this kid had, I again asked for a decision maker. He promised he'd get a supervisor. He then put me on hold for several minutes. (Way too long of a time to allow a potential customer to wait on hold.).
17 minutes later a gal with a foreign accent came on the line. I asked her position with the company and she said, "Senior consultant", to which I asked, "so you're not even middle managment?" to which she confirmed. I politely requested a call back from somone that could make a good sound business decision on behalf of the company. Same circle of events.... she tried to take me around the same yard. I had already been there.
She then promised me a call back by someone in upper management. (By this time, I think she realized I was polished enough to warrant that, which is true -- I happen to have been part of a very large entrepreneur organization and helped businesses increase their bottom line.)
This was shy of 4pm Central time and they close at 8.
I did tell her that I do happen to be an editor/reporter for a wire service, which is true, and stated that I'd be happy to share my experience (fully expecting to write a story of how great they took care of customers). I also stated that I saw that they do a great job of responding to complaints on RipOfReport, and having them call me was going to be a lot more beneficial than ignoring the issue, hoping I'd go away quietly.
So here we are. (Expect a wire service story coming soon, just in time for Christmas.)
The company doesn't care about serving a customer. The employees don't honor their words, nor does the management honor the words of the employees on the front line. That's not a good business.
If you're ordering gifts, buying for a business, or even buying for yourself, I think my experience shows that it is BUYER BEWARE. I think it's also a glowing example that the internet complaints about them are likely all true. By the way, why on earth do you suppose they are number one on a major search linking back to their own site, with "Is Gazelle a SCAM?" Seems to me like a clever though intellectually dishonest attempt to use search-engine optimization to draw attention away from how many complaints they have on line.
They had 4 hours for someone that that could make company decisions give me a call... heck they didn't even have a middle manager call me back.
...and here I was willing to hand them over $700 dollars as a test, and likely a lot more business to follow, had I mentioned a pleasant experience to my network of 300,000 entrepreneurs around the world.