The merchant completed repairs that were not authorized. I was overcharged for parts and labor that I did not need. I contacted GarageDPro on 7/15/19 and asked for a quote on a garage door spring repair. The person on the phone told me it would be $125.00. I agreed to have the work done and it was scheduled for the next day. When the service person showed up to my house, I was not at home at the time, but my sister was there.
My sister called me to tell me that someone was at my house to fix my garage door and I told her I was aware and to allow them to do the repair. I arrived home as the tech was completing the job and he stated that the bill was $650.00. In complete shock , I questioned why it was so much and told him about the quote that I got on the phone. The rep stated that he replaced the spring, cables and drums. He then tried to justify the extra parts by saying that the cables were rusty and the drums needed replaced because of routine maintenance.
I asked to see the parts that were removed and I did not see any rust on the cables at all. The drums did not look to be in bad shape either. I immediately began to state my dissatisfaction and told him that I felt like i was being ripped off and taken advantage of. The rep told me that the repair was done and I needed to pay the $650.00. Reluctantly, I gave him my credit card information and told him that I would have the parts looked at to verify they were still good.
The response was " You do what you gotta do" Two days later on 7/18/19 I tried reaching out to the company and was told that someone would call me back. No one did. I called again on 7/19/19 and was told the same thing. Again, no one called back. On the 4th day, a girl from their office called. I stated my concern and told her I wanted them to come back and put my old parts back on and take the new ones back. She relayed the information and called me back to tell me that they would offer a 10% discount. Of course that was not an acceptable resolution.
The representative then told me she would look further into it and have someone call me. not surprising, no one called me back. At this point I was not making any progress with the merchant directly, so I called my credit card company to dispute the charge. I currently have an open case and am waiting on resolution. Their response to my credit card company was that "I arrived at his location and provided him with the price and scope of the service prior to starting. He agreed to our terms of service and authorized the work". I was not even home when he got there!
He then stated, "I completed the job to the customers satisfaction and he signed the attached receipt and paid without any issues". Well, I can tell you as I stated before, I was in shock that a quote of $125.00 turned into a $650.00 bill. I was arguing with the tech telling him I felt taken advantage of and I felt like I was being ripped off. So, yes, there was an issue. To this day, no one has tried to contact me and my credit card company is being told lies. I still have the parts and anyone can see that they are in perfect condition. I honestly feel 100% ripped off!
GarageDpro Reviews
The merchant completed repairs that were not authorized. I was overcharged for parts and labor that I did not need. I contacted GarageDPro on 7/15/19 and asked for a quote on a garage door spring repair. The person on the phone told me it would be $125.00. I agreed to have the work done and it was scheduled for the next day. When the service person showed up to my house, I was not at home at the time, but my sister was there.
My sister called me to tell me that someone was at my house to fix my garage door and I told her I was aware and to allow them to do the repair. I arrived home as the tech was completing the job and he stated that the bill was $650.00. In complete shock , I questioned why it was so much and told him about the quote that I got on the phone. The rep stated that he replaced the spring, cables and drums. He then tried to justify the extra parts by saying that the cables were rusty and the drums needed replaced because of routine maintenance.
I asked to see the parts that were removed and I did not see any rust on the cables at all. The drums did not look to be in bad shape either. I immediately began to state my dissatisfaction and told him that I felt like i was being ripped off and taken advantage of. The rep told me that the repair was done and I needed to pay the $650.00. Reluctantly, I gave him my credit card information and told him that I would have the parts looked at to verify they were still good.
The response was " You do what you gotta do" Two days later on 7/18/19 I tried reaching out to the company and was told that someone would call me back. No one did. I called again on 7/19/19 and was told the same thing. Again, no one called back. On the 4th day, a girl from their office called. I stated my concern and told her I wanted them to come back and put my old parts back on and take the new ones back. She relayed the information and called me back to tell me that they would offer a 10% discount. Of course that was not an acceptable resolution.
The representative then told me she would look further into it and have someone call me. not surprising, no one called me back. At this point I was not making any progress with the merchant directly, so I called my credit card company to dispute the charge. I currently have an open case and am waiting on resolution. Their response to my credit card company was that "I arrived at his location and provided him with the price and scope of the service prior to starting. He agreed to our terms of service and authorized the work". I was not even home when he got there!
He then stated, "I completed the job to the customers satisfaction and he signed the attached receipt and paid without any issues". Well, I can tell you as I stated before, I was in shock that a quote of $125.00 turned into a $650.00 bill. I was arguing with the tech telling him I felt taken advantage of and I felt like I was being ripped off. So, yes, there was an issue. To this day, no one has tried to contact me and my credit card company is being told lies. I still have the parts and anyone can see that they are in perfect condition. I honestly feel 100% ripped off!