I have been trying to connect with someone in regards to my vehicle that was purchased three months ago. on May 1, 2020 It has been a hassle since DAY ONE!
I purchased the car from Ganas located at 603 San Fernando Rd. San Fernando, CA. 91340 . I was in the office for eight hours. I paid and signed and did everything on my part but was waiting in the lobby for hours I saw others purchase a car and leave and my Husband and I were still sitting there waiting I asked our sales agent to please expedite this because I had two small children waiting with a babysitter and the babysitter needs to go.
Finally after the last call I got from our babysitter I told the salesperson I am going to need the keys or my money back only for the manager Amy to come out and throw my money at me and yell "here!" she humiliated me in the lobby the whole experience was ruined I told the salesperson just that she then spoke to Amy and told her why I was upset that I had been there already for eight hours and I had two small children under the age of 9 at home waiting for me.
I knew it was not the salespersons fault so I told her I would go forward but that I felt her Manager Amy owed me an apology I waited an hour and the apology never came instead the paper DMV plates that I was waiting eight hours for were installed. A photo was then taken the day we purchased the car and Our photo we took speaks VOLUMES you can see that I was clearly crying in the photo because NEVER had I had someone throw money at me like that I reached out to her manager and never got a call back
Ganas Auto Reviews
I have been trying to connect with someone in regards to my vehicle that was purchased three months ago. on May 1, 2020 It has been a hassle since DAY ONE!
I purchased the car from Ganas located at 603 San Fernando Rd. San Fernando, CA. 91340 . I was in the office for eight hours. I paid and signed and did everything on my part but was waiting in the lobby for hours I saw others purchase a car and leave and my Husband and I were still sitting there waiting I asked our sales agent to please expedite this because I had two small children waiting with a babysitter and the babysitter needs to go.
Finally after the last call I got from our babysitter I told the salesperson I am going to need the keys or my money back only for the manager Amy to come out and throw my money at me and yell "here!" she humiliated me in the lobby the whole experience was ruined I told the salesperson just that she then spoke to Amy and told her why I was upset that I had been there already for eight hours and I had two small children under the age of 9 at home waiting for me.
I knew it was not the salespersons fault so I told her I would go forward but that I felt her Manager Amy owed me an apology I waited an hour and the apology never came instead the paper DMV plates that I was waiting eight hours for were installed. A photo was then taken the day we purchased the car and Our photo we took speaks VOLUMES you can see that I was clearly crying in the photo because NEVER had I had someone throw money at me like that I reached out to her manager and never got a call back