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report scam| Country | United Kingdom |
| State | England |
| City | Shenington Banbury Oxon |
| Address | Unit 15 Sugarswell Business Park |
| Phone | 44-129-567-5659 |
| Website | http://www.gamer-heaven.net/ |
Gamer Heaven Reviews
I ordered the Batman Arkham Knight Official Zip Up Hoodie for my Husband in April for his birthday.
After much back and forth of sob stories about troubles with their supplier and empty promises about it being "in the shipment expected to arrive next week". I asked for a refund on Oct 20.
On November 20th, again after a number of back and forth emails in regards to my refund I still had not received, they adv me that there was an Error with my refund and they asked for my banking information in order to refund my money!??!
I worked in the retail industry for over 10 years, and my husband is a serving member of the local police department. It is absolutely ludicrous for a retail merchant to ask for such information from a customer for a refund, especially when they already have my credit card information on file. We make numerous purchases on-line every year and never have we ever had such issues with a merchant and no one has ever asked for banking information to proceed with a refund. And I have returned items to other UK merchants and the refunds were processed seamlessly.
I wish I had done some research on this site before ordering from it, I fear I will never see my money back from them.
They also don't accept PayPal as a form of payment, which I find suspicious now, since after reading many, many negative review, so many people seem to have issues with not getting their items and then getting their money back from them.