I was in the Hopkinsville ky store and I was in aware of their return policy in which I was not made aware of in the first place so I go in to check on a hard drive for my system and they were extremely rude can't say they the man in particular was the girl was fine but I ask some questions and he acts like I'm such a big bother and rudly asks what I need not a how can I help you but regardless I wanted to return a couple games since I couldn't play them due to my hard drive and all I said was I wasn't aware of it and he rudly says yes you were points at the signs behind the register and my receipt in such a pissy manner so I left not pissed about the return policy but by how he treated me I absolutely will not go back there and everyone I know will be informed of this and y'all need to realize this is a small town word gets around fast just watch your customer numbers dwindle into nothing. I will be staying with my trusty game stop
This store knowingly buys and sells stolen merchandise. I was a former employee and was told to accept video game and movie items "no questions asked". The store manager also instructs employees to contact cell phone providers and falsify records in checking if a cell phone is stolen. When questioning my supervisor about these practices, I was terminated. Also, this company as a whole is a major ripoff. They will give you NOTHING for games whether you want trade-in credit or cash...asking for cash guarantees you losing. $20 game? They give you less than $3.
I purchased a royal rumble game for my sega genisis and a gameboy color. A few days later I tested the the gameboy color and the screen was so scratched that I could barely see the game. Also, the royal rumble game did not work. I asked the associate working behind the couter if I could trade the gameboy color or royal rumble for store credit and he said no. They had my transaction history in their system and denied me even a store credit. He spoke to his manager and called me back and said I could not speak to the manager and rudely denied to help me.
Please be careful what you purchase from these store because the employees are very rude and will not help you. Instead I traded both these items to in Houston and they paid me alot of money for these items and gave me far superior customer service. Don't ever buy anything from these franchises because they will put you in the same situation. I want everyone to be aware because this store just opened up in Conroe.
Game X Change Reviews
I was in the Hopkinsville ky store and I was in aware of their return policy in which I was not made aware of in the first place so I go in to check on a hard drive for my system and they were extremely rude can't say they the man in particular was the girl was fine but I ask some questions and he acts like I'm such a big bother and rudly asks what I need not a how can I help you but regardless I wanted to return a couple games since I couldn't play them due to my hard drive and all I said was I wasn't aware of it and he rudly says yes you were points at the signs behind the register and my receipt in such a pissy manner so I left not pissed about the return policy but by how he treated me I absolutely will not go back there and everyone I know will be informed of this and y'all need to realize this is a small town word gets around fast just watch your customer numbers dwindle into nothing. I will be staying with my trusty game stop
This store knowingly buys and sells stolen merchandise. I was a former employee and was told to accept video game and movie items "no questions asked". The store manager also instructs employees to contact cell phone providers and falsify records in checking if a cell phone is stolen. When questioning my supervisor about these practices, I was terminated. Also, this company as a whole is a major ripoff. They will give you NOTHING for games whether you want trade-in credit or cash...asking for cash guarantees you losing. $20 game? They give you less than $3.
I purchased a royal rumble game for my sega genisis and a gameboy color. A few days later I tested the the gameboy color and the screen was so scratched that I could barely see the game. Also, the royal rumble game did not work. I asked the associate working behind the couter if I could trade the gameboy color or royal rumble for store credit and he said no. They had my transaction history in their system and denied me even a store credit. He spoke to his manager and called me back and said I could not speak to the manager and rudely denied to help me.
Please be careful what you purchase from these store because the employees are very rude and will not help you. Instead I traded both these items to in Houston and they paid me alot of money for these items and gave me far superior customer service. Don't ever buy anything from these franchises because they will put you in the same situation. I want everyone to be aware because this store just opened up in Conroe.