All this for $89 worth of wood. I decided to finally build an arcade control panel to relive the good ‘ol days of video arcade youth. A Google search for parts and pieces turned up the GRS website. Their products looked spectacular, especially the 2-player arcade control panel.
On 12/30/21, I used the GRS online chat to speak with C., who said the custom cuts I wanted (6 buttons per player instead of 8, a 3” trackball hole instead of 2”) could be done….and for free. I said “great” and placed an order that day. (Of note, the online chat has since been disabled by GRS!). I was notified by email on 1/1/22 that my requested custom cuts would cost an additional $38. I replied I was informed by C. on 12/30/21 that the custom cuts would be free.
On 1/4/22, I was notified by T. that my custom cuts could NOT be accommodated by the control panel. On 1/5/22, I replied we should forget the custom cuts and just make the control panel with the seven FREE optional cuts that are listed on the GRS website. I even EXPLICITY listed these seven cuts to help prevent an accidental mix-up with my order. I received no reply.
I called GRS on 1/6/22 and left a message (you NEVER reach a human being). Now A. replied on 1/6/22 and said T. has been out of the office. A. stated my order has been sent to the CNC programmer. I replied to A. on 1/6/22 to ensure my control panel will have ALL SEVEN optional cuts. A. replied the same day that yes, my control panel will have all seven optional cuts. I heard nothing.
I contacted GRS again (always by email, since you NEVER reach a human being) on 1/13/22 about the status of my order. A. replied my order “should” ship on 1/13 or 1/14 and that I would receive a shipping tracking email when shipped. I heard nothing. I contacted GRS again on 1/20/22 about the status of my order.
This time, I sent messages to the main GRS email and the “Contact Us” weblink, and I called and left a detailed, somewhat annoyed, voicemail. In less than 10 minutes, I received an email from T. (remember T.?) that my order is on the dock and will be shipped on 1/20/22. Great, right? I received the 2-player control panel on 1/23/22. Boy, was I excited………until I saw it was missing TWO of the requested optional cuts. I immediately sent messages about the problem to the main GRS email and the “Contact Us” weblink. I also called the “Problem with your order” number and received an auto-generated claim form via text, which I completed and submitted on the spot, with a photo of the shipped product. On 1/27/22, T. (remember T.?) emailed me stating the following: "Sorry, This is your order and this is what you got. Good day."
As stated above, the order was changed with A. on 1/6/22 and A. confirmed the changes. But none of that mattered to T.
All this for $89 worth of wood. And you wonder why GRS has an "F" rating with the Oklahoma Better Business Bureau.
GameRoomSolutions sold me multiple video game control panels, claiming they were “plug and play” units and failed to help me get them working when I had issues, even after I took their products to an aftermarket video game repair company to try and get the units to work properly.
I lost thousands of dollars and they refused to help me. I strongly urge you not to buy from this company!
Game Room Solutions Reviews
All this for $89 worth of wood. I decided to finally build an arcade control panel to relive the good ‘ol days of video arcade youth. A Google search for parts and pieces turned up the GRS website. Their products looked spectacular, especially the 2-player arcade control panel.
On 12/30/21, I used the GRS online chat to speak with C., who said the custom cuts I wanted (6 buttons per player instead of 8, a 3” trackball hole instead of 2”) could be done….and for free. I said “great” and placed an order that day. (Of note, the online chat has since been disabled by GRS!). I was notified by email on 1/1/22 that my requested custom cuts would cost an additional $38. I replied I was informed by C. on 12/30/21 that the custom cuts would be free.
On 1/4/22, I was notified by T. that my custom cuts could NOT be accommodated by the control panel. On 1/5/22, I replied we should forget the custom cuts and just make the control panel with the seven FREE optional cuts that are listed on the GRS website. I even EXPLICITY listed these seven cuts to help prevent an accidental mix-up with my order. I received no reply.
I called GRS on 1/6/22 and left a message (you NEVER reach a human being). Now A. replied on 1/6/22 and said T. has been out of the office. A. stated my order has been sent to the CNC programmer. I replied to A. on 1/6/22 to ensure my control panel will have ALL SEVEN optional cuts. A. replied the same day that yes, my control panel will have all seven optional cuts. I heard nothing.
I contacted GRS again (always by email, since you NEVER reach a human being) on 1/13/22 about the status of my order. A. replied my order “should” ship on 1/13 or 1/14 and that I would receive a shipping tracking email when shipped. I heard nothing. I contacted GRS again on 1/20/22 about the status of my order.
This time, I sent messages to the main GRS email and the “Contact Us” weblink, and I called and left a detailed, somewhat annoyed, voicemail. In less than 10 minutes, I received an email from T. (remember T.?) that my order is on the dock and will be shipped on 1/20/22. Great, right? I received the 2-player control panel on 1/23/22. Boy, was I excited………until I saw it was missing TWO of the requested optional cuts. I immediately sent messages about the problem to the main GRS email and the “Contact Us” weblink. I also called the “Problem with your order” number and received an auto-generated claim form via text, which I completed and submitted on the spot, with a photo of the shipped product. On 1/27/22, T. (remember T.?) emailed me stating the following: "Sorry, This is your order and this is what you got. Good day."
As stated above, the order was changed with A. on 1/6/22 and A. confirmed the changes. But none of that mattered to T.
All this for $89 worth of wood. And you wonder why GRS has an "F" rating with the Oklahoma Better Business Bureau.
GameRoomSolutions sold me multiple video game control panels, claiming they were “plug and play” units and failed to help me get them working when I had issues, even after I took their products to an aftermarket video game repair company to try and get the units to work properly.
I lost thousands of dollars and they refused to help me. I strongly urge you not to buy from this company!