Ordered 2 watches July of 2022. (BTW just reporting now as I had to travel out of country for work, now returned)
Received empty boxes on arrival via FedEx.
Emailed company of the issue, and they just gave me the run around instead of providing replacement watches.
Back and forth email chain of at least 10+ messages. Ending with me following up 3 separate times with no response. Last advice they gave me was to file a complaint with Fedex which I did. Fedex advised they have a contract with this business and all complaints must come from them, not a customer.
I let them know that and they then asked for my case number I filed (again just to delay, maybe they thought I was kidding about filing)
Then that was last message, me providing case number and a screenshot.
After that is when I sent 3 more follow ups.
Nothing. No response. No more action from their end, which is not right and ridiculous.
Gage Diamonds Reviews
Ordered 2 watches July of 2022. (BTW just reporting now as I had to travel out of country for work, now returned)
Received empty boxes on arrival via FedEx.
Emailed company of the issue, and they just gave me the run around instead of providing replacement watches.
Back and forth email chain of at least 10+ messages. Ending with me following up 3 separate times with no response. Last advice they gave me was to file a complaint with Fedex which I did. Fedex advised they have a contract with this business and all complaints must come from them, not a customer.
I let them know that and they then asked for my case number I filed (again just to delay, maybe they thought I was kidding about filing)
Then that was last message, me providing case number and a screenshot.
After that is when I sent 3 more follow ups.
Nothing. No response. No more action from their end, which is not right and ridiculous.
Please help and thank you.