Furniture now sells used furniture as knew they did a bait and switch with me showed me Good looking furniture and when I receive my furniture it was all damaged smells of mildew mouse droppings has scratches all over it would not recommend them to anybody Scott Wallace a.k.a. William Wallace a.k.a. Furniture now is the biggest thief there is he has a used car salesman buyer beware he will talk you into buying a three Leg sofa ....
steals from anybody from contractors to employees family members Money is the motive and greed is his downfall he uses church or Christianity as a coverTo make people feel safe but he’s no Christian he’s a lying cheating stealing Thief .
Bought a leather sofa in dead of winter, February 2016. Was very happy with it in the beginning, until we noted one leg looked a bit off kilter. But we continued to use the sofa knowing at the strong recommendation of the vendor, since there was no store warranty (these are odd job sofas), we'd bought an add-on insurance policy to cover the sofa.
When the leg began to give way in April 2016, we contacted the insurer who, at first, was not helpful. Telling us to contact Furniture Now.
Contacting Furniture Now, they said for us to recontact the insurer. We did. Repeatedly, spending an estimated 4 hours off and on phone with insurer to get this fixed. Long story, and since this is not about the insurer--I'll cut to the chase. The insurer had a repair person come and fix the sofa. The repair person removed the clearly cracked wood under the sofa and replaced that. After he was done, I asked if it would hold up, he paused. And said, he didn't think so.
So we put a up negative review on Yelp, given we didn't feel comfortable our purchase of the sofa. It seemed we were stuck.
Then Furniture Now leadership learned of our review and our issue, and IMMEDIATELY jumped up and worked with us to solve the problem to the best of their ability. This after the man in charge who called us had foot surgery, must have taken some effort.
Not only did Furniture Now offer to replace the sofa with a similar model by same manufacturer (list priced in the store $200 more), a sofa that was slightly larger sofa, but they also ate the delivery cost of delivering the new sofa (and at the same time picked up the damaged sofa.) Before the sofa came, they emailed photos of the wood under the sofa...the wood that no one sees, that is under the cloth covering.
They couldn't have been more responsive. No one ever questioned the issue, and given we are both average sized, no one ever blamed us for the damage of the first sofa. It appeared to be there when bought, and was under the cloth covering under sofa--so invisible.
So we are both very happy about our purchase. And with the lightning fast response by Furniture Now to rectify the problem.
Things happen in any business, but the sign of a reliable store is when it jumps in to FIX the problem. That is where the cream rises above the swill, as Furniture Now did.
Thank you
Happy Customer
Ps* told all of my friends about your Great leather furniture deals
We have 3 cats and this Claudia ii leather couch has been a life changer!
We bought this couch in May 2016 and have had it for about a month now. We love it!!! I wanted to wait to leave a review to see how it would hold up and it is doing great!
Short review:
The Claudia ii leather couch is great quality - The price is unbeatable - The owner of Furniture Now, Bruce, is great - The experience of buying was great - Real leather is a great choice for cat owners (in our experience) - I would highly recommend buying from this place.
Long review:
My husband and I had been searching for a new sofa for a couple of years. I've been scouring Craigslist on the regular and then I came across a listing for a Claudia ii couch from Furniture Now. I called the number and Bruce, the owner, picked up. I've called with questions a couple of times and each time Bruce picked up the phone. He is great at answering questions. My husband was working, but I was determined so I asked my girlfriend if she wanted to come for a ride. We decided to make a day of it and stop by Ikea as well. I rented a U-Haul and off we went.
We arrived at the address and walked inside. We were greeted by Bruce. He knew why we were there, but he still asked if we saw anything we were interested in, and not in a pushy way, more in a inquiring way. The showroom is full of stunning couches, I would have loved any one of them in our place, but I was set on the couch I picked. Bruce said that my couch was at their warehouse just 2 minutes down the road. No to be overly dramatic, but a girl has got to be careful... We thought, warehouse... two ladies, can we trust him? We know how to protect ourselves and I REALLY wanted that couch, so we said, lets do it! The answer is yes, you can trust him. He really put us at ease when he began to share about his own two girls, he is clearly a very proud dad :)
The warehouse is exactly that, nothing fancy, but for storage it really doesn't need to be. When you walk inside you will see an ocean of couches, sofa chairs, love seats and even some mattresses. They were all really enticing, so much so that my friend is now considering buying one from him. Bruce showed me the couch. He had a few of it in stock and even went to the extent to unwrap some for me to let me pick which one I wanted. I was a little surprised that the cushions are attached to the couch, I wasn't sure that I was going to like that. So far the cushions are holding up great and they aren't sliding around, I think it's okay that they are attached.
I can say nothing but good things about my experience with Bruce and his business Furniture Now. I felt really comfortable buying from him, I wish every buying experience was like this one. I am so happy with my purchase that we are definitely going to him for a new mattress.
New Leather Couch vs. Cats - Our Experience:
We were nervous about buying a leather couch because we have 3 cats. They have some Maine Coon mixed in them and are really large kitties. The fur was the problem for us, it is actually the reason we considered buying leather. Our last couch became the larges pet bed we ever owned. It was a huge, soft, cushioned, and had a soft microfiber feel material. Even with pet couch covers and large microfiber blankets, the fur was a nightmare! We have purchased a lifetime worth of lint rollers, but they were never enough. Keeping fur off the fabric was an everyday job and having guests over was just embarrassing.
I read quite a few blogs and the general consensus was that cats do not like the feel of real leather on their claws; it's too smooth for them. Keyword "real" leather -- they love tearing up the fake pleather stuff.
With the new leather couch there is no fur to be cleaned up. It saves us about 15 minutes of lint rolling and washing blankets a day. Our cats are SUPER cuddly cats and love to jump up when we are there, but they don't go on it when we are not around.
Our cats actually treat this couch so much better than our last couch; they don't use this one as a scratching post. We keep their claws clipped and they are great with it. Right in the beginning one of the cats tried to see if she could jump up on the back ledge, they used to lay on the back ledge of our old couch. Well she failed and left a 3 inch scratch. It being less than a week old, I was so upset and though what a mistake we made getting this couch. But we rubbed it a bit and now you can't even see it. And a if a little mark is left, it won't bother us because real leather, being the hide of an animal, always has some natural markings.
I had a horrible experience with Furniture Now in Leicester. We had remodeled our home and needed some furniture for a couple of rooms. We were interested in leather furniture and heard that Furniture Now sold it. We arrived at the location in Leicester at 4:45 pm. They close at 6:30. My husband had checked them out before hand and spoke with Bruce. When we walked in, my husband said, hi Bruce, how are you? Bruce looked at us, sighed and said well I was just about to close!!!!! Really?? Almost an hour and a half before you were spooked to. We felt soooo welcome. Bruce then told us to look around. Unfortunately, we bought the set for $1800 cash. This was against my better judgement , especially how we were greeted. There is an 8x 10 sign on the desk advertising for J and T Delivery. Bruce wrote the number for Logan on my receipt.
I called Logan when I left the store. I spoke with Logan who quoted me a price of $100 and preferably cash. Logan and 2 co-workers came on a Friday night. My husband said they appeared to be in a rush. My husband told them to take their time and bring the smaller couch in first as they needed to bring up a larger couch and would not be able to fit by the bigger couch. Needless to say, Logan didn't listen and brought up the larger couch first. When they rushed up the stairs to bring up the smaller couch, the hit our newly finished trim work by talong a chunk out. I noticed it when I got home because my husband was going to get the $100 cash he was quoted to be paid. My husband asked for a receipt. Logan told him he had none in his truck but would mail him one once he got to his "warehouse". It has been 5 weeks now and to date no receipt.
I called the owner, Scott to see if he could help out a customer seeing he advertises for this so called moving company. Scott appeared to be very helpful in the beginning. I never heard back from Scott and always had to call him back for a response or some help.
Today was a killer. I called Scott and told him Logan never called which he responded he would call him now and have Logan call me. Logan called all right. Said I owe him another $50 if I want a receipt. Something sure sounds fishy to me??? I called Scott back. Being such a responsible business owner, and taking such great care of his customers, he said he does not get involved and hung up on me.
Needless to say I will never ever buy any furniture from them. From what I have read, they do not have very good reviews. I wish I had read them earlier. The second room of furniture we bought was from Sundeen Furniture and couldn't be happier with their customer service.
Ps. The delivery free too.
I would NOT recommend Furniture Now for any of your furniture purchases.
Furniture Now Reviews
Furniture now sells used furniture as knew they did a bait and switch with me showed me Good looking furniture and when I receive my furniture it was all damaged smells of mildew mouse droppings has scratches all over it would not recommend them to anybody Scott Wallace a.k.a. William Wallace a.k.a. Furniture now is the biggest thief there is he has a used car salesman buyer beware he will talk you into buying a three Leg sofa ....
steals from anybody from contractors to employees family members Money is the motive and greed is his downfall he uses church or Christianity as a coverTo make people feel safe but he’s no Christian he’s a lying cheating stealing Thief .
Furniture came threw for us
Bought a leather sofa in dead of winter, February 2016. Was very happy with it in the beginning, until we noted one leg looked a bit off kilter. But we continued to use the sofa knowing at the strong recommendation of the vendor, since there was no store warranty (these are odd job sofas), we'd bought an add-on insurance policy to cover the sofa.
When the leg began to give way in April 2016, we contacted the insurer who, at first, was not helpful. Telling us to contact Furniture Now.
Contacting Furniture Now, they said for us to recontact the insurer. We did. Repeatedly, spending an estimated 4 hours off and on phone with insurer to get this fixed. Long story, and since this is not about the insurer--I'll cut to the chase. The insurer had a repair person come and fix the sofa. The repair person removed the clearly cracked wood under the sofa and replaced that. After he was done, I asked if it would hold up, he paused. And said, he didn't think so.
So we put a up negative review on Yelp, given we didn't feel comfortable our purchase of the sofa. It seemed we were stuck.
Then Furniture Now leadership learned of our review and our issue, and IMMEDIATELY jumped up and worked with us to solve the problem to the best of their ability. This after the man in charge who called us had foot surgery, must have taken some effort.
Not only did Furniture Now offer to replace the sofa with a similar model by same manufacturer (list priced in the store $200 more), a sofa that was slightly larger sofa, but they also ate the delivery cost of delivering the new sofa (and at the same time picked up the damaged sofa.) Before the sofa came, they emailed photos of the wood under the sofa...the wood that no one sees, that is under the cloth covering.
They couldn't have been more responsive. No one ever questioned the issue, and given we are both average sized, no one ever blamed us for the damage of the first sofa. It appeared to be there when bought, and was under the cloth covering under sofa--so invisible.
So we are both very happy about our purchase. And with the lightning fast response by Furniture Now to rectify the problem.
Things happen in any business, but the sign of a reliable store is when it jumps in to FIX the problem. That is where the cream rises above the swill, as Furniture Now did.
Thank you
Happy Customer
Ps* told all of my friends about your Great leather furniture deals
Claudia Sofa Purchase ~ So Happy !
We have 3 cats and this Claudia ii leather couch has been a life changer!
We bought this couch in May 2016 and have had it for about a month now. We love it!!! I wanted to wait to leave a review to see how it would hold up and it is doing great!
Short review:
The Claudia ii leather couch is great quality - The price is unbeatable - The owner of Furniture Now, Bruce, is great - The experience of buying was great - Real leather is a great choice for cat owners (in our experience) - I would highly recommend buying from this place.
Long review:
My husband and I had been searching for a new sofa for a couple of years. I've been scouring Craigslist on the regular and then I came across a listing for a Claudia ii couch from Furniture Now. I called the number and Bruce, the owner, picked up. I've called with questions a couple of times and each time Bruce picked up the phone. He is great at answering questions. My husband was working, but I was determined so I asked my girlfriend if she wanted to come for a ride. We decided to make a day of it and stop by Ikea as well. I rented a U-Haul and off we went.
We arrived at the address and walked inside. We were greeted by Bruce. He knew why we were there, but he still asked if we saw anything we were interested in, and not in a pushy way, more in a inquiring way. The showroom is full of stunning couches, I would have loved any one of them in our place, but I was set on the couch I picked. Bruce said that my couch was at their warehouse just 2 minutes down the road. No to be overly dramatic, but a girl has got to be careful... We thought, warehouse... two ladies, can we trust him? We know how to protect ourselves and I REALLY wanted that couch, so we said, lets do it! The answer is yes, you can trust him. He really put us at ease when he began to share about his own two girls, he is clearly a very proud dad :)
The warehouse is exactly that, nothing fancy, but for storage it really doesn't need to be. When you walk inside you will see an ocean of couches, sofa chairs, love seats and even some mattresses. They were all really enticing, so much so that my friend is now considering buying one from him. Bruce showed me the couch. He had a few of it in stock and even went to the extent to unwrap some for me to let me pick which one I wanted. I was a little surprised that the cushions are attached to the couch, I wasn't sure that I was going to like that. So far the cushions are holding up great and they aren't sliding around, I think it's okay that they are attached.
I can say nothing but good things about my experience with Bruce and his business Furniture Now. I felt really comfortable buying from him, I wish every buying experience was like this one. I am so happy with my purchase that we are definitely going to him for a new mattress.
New Leather Couch vs. Cats - Our Experience:
We were nervous about buying a leather couch because we have 3 cats. They have some Maine Coon mixed in them and are really large kitties. The fur was the problem for us, it is actually the reason we considered buying leather. Our last couch became the larges pet bed we ever owned. It was a huge, soft, cushioned, and had a soft microfiber feel material. Even with pet couch covers and large microfiber blankets, the fur was a nightmare! We have purchased a lifetime worth of lint rollers, but they were never enough. Keeping fur off the fabric was an everyday job and having guests over was just embarrassing.
I read quite a few blogs and the general consensus was that cats do not like the feel of real leather on their claws; it's too smooth for them. Keyword "real" leather -- they love tearing up the fake pleather stuff.
With the new leather couch there is no fur to be cleaned up. It saves us about 15 minutes of lint rolling and washing blankets a day. Our cats are SUPER cuddly cats and love to jump up when we are there, but they don't go on it when we are not around.
Our cats actually treat this couch so much better than our last couch; they don't use this one as a scratching post. We keep their claws clipped and they are great with it. Right in the beginning one of the cats tried to see if she could jump up on the back ledge, they used to lay on the back ledge of our old couch. Well she failed and left a 3 inch scratch. It being less than a week old, I was so upset and though what a mistake we made getting this couch. But we rubbed it a bit and now you can't even see it. And a if a little mark is left, it won't bother us because real leather, being the hide of an animal, always has some natural markings.
I had a horrible experience with Furniture Now in Leicester. We had remodeled our home and needed some furniture for a couple of rooms. We were interested in leather furniture and heard that Furniture Now sold it. We arrived at the location in Leicester at 4:45 pm. They close at 6:30. My husband had checked them out before hand and spoke with Bruce. When we walked in, my husband said, hi Bruce, how are you? Bruce looked at us, sighed and said well I was just about to close!!!!! Really?? Almost an hour and a half before you were spooked to. We felt soooo welcome. Bruce then told us to look around. Unfortunately, we bought the set for $1800 cash. This was against my better judgement , especially how we were greeted. There is an 8x 10 sign on the desk advertising for J and T Delivery. Bruce wrote the number for Logan on my receipt.
I called Logan when I left the store. I spoke with Logan who quoted me a price of $100 and preferably cash. Logan and 2 co-workers came on a Friday night. My husband said they appeared to be in a rush. My husband told them to take their time and bring the smaller couch in first as they needed to bring up a larger couch and would not be able to fit by the bigger couch. Needless to say, Logan didn't listen and brought up the larger couch first. When they rushed up the stairs to bring up the smaller couch, the hit our newly finished trim work by talong a chunk out. I noticed it when I got home because my husband was going to get the $100 cash he was quoted to be paid. My husband asked for a receipt. Logan told him he had none in his truck but would mail him one once he got to his "warehouse". It has been 5 weeks now and to date no receipt.
I called the owner, Scott to see if he could help out a customer seeing he advertises for this so called moving company. Scott appeared to be very helpful in the beginning. I never heard back from Scott and always had to call him back for a response or some help.
Today was a killer. I called Scott and told him Logan never called which he responded he would call him now and have Logan call me. Logan called all right. Said I owe him another $50 if I want a receipt. Something sure sounds fishy to me??? I called Scott back. Being such a responsible business owner, and taking such great care of his customers, he said he does not get involved and hung up on me.
Needless to say I will never ever buy any furniture from them. From what I have read, they do not have very good reviews. I wish I had read them earlier. The second room of furniture we bought was from Sundeen Furniture and couldn't be happier with their customer service.
Ps. The delivery free too.
I would NOT recommend Furniture Now for any of your furniture purchases.