I wrote a letter to commenity bank to close my account. But they didnt close it. They suspended my credit card instead. And they claimed that I petitioned for bankruptcy. But i didnt. I am honest. They suspended my account and petitioned for bankrupcty illegally without my permission and knowledge. They tricked me. And I always paid on time. You should close it down. The bank run scams.
I made a few large purchases of lingerie in 2014 and 2015, and I returned some because of sizing issues. FullBeauty.com emphasizes a return policy that allows for returns after 90 days in the form of a merchandise credit. I have three emails that indicate that my returns were received, and the amount of merchandise credit that I was entitled to. I received no further emails, letters, or correspondence and assumed the credit was attributed to my name in their system.
In February 2016, I tried to place another large order and use these merchandise credits. I was told that the credits would have come in the mail in the form of a gift card. I sent a letter to their Executive Communications department in El Paso, TX, showing them the emails documenting receipt of my returned merchandise and the credits that were due me. I explained that I never received these alleged gift cards in the mail. They said, sorry, we don't track gift cards and they cannot be reissued. They even tried to allege that I misplaced the gift cards because I happened to mention that I was dealing with my mother's terminal illness. It was truly despicable.
In May 2016, I filed a report with the Better Business Bureau of Central Indiana and provided all of my evidence. FullBeauty provided nothing: no evidence supporting that they sent me anything, no way to track any gift cards, no way to track mail delivery. The case was closed, unresolved and unsatisifed.
In May and June 2016, I emailed their General Counsel in NY per the terms listed on their website requesting consumers reach out to the GC prior to any litigation. I received no response.
And of course it's beyond the time permitted to file a dispute with my credit card company. I think my only legal recourse is small claims court (in Indiana? in El Paso, TX? In NYC where their HQ is located?). The merchandise credit totals $278.47, so not a small amount of money to simply forfeit.
What upsets me the most is that I provided proof of my purchase, proof of my return, proof of FB's receipt of my returned items, proof of the amount of merchandise credit due me that they actually sent me. All documented evidence. Full Beauty provided me and the BBB with nothing. Not a copy of the letter they allegedly sent to me with the gift card, not a delivery confirmation or postal receipt to assure that something as important as money was actually delivered to my address, and no means to track any kind of gift card that was allegedly issued to me. I just need to take their word for it? (I sent my returns at my own expense with full postal tracking and delivery confirmation because I wouldn't expect FB to simply take my word for it.) If the credit/gift card was even sent at all, it could have been mailed to another customer, another location, an incorrect address...someone could have tossed it, opened it and used it fraudulently, or maybe it was shredded by a mail sorter. There's no way of knowing. I took provisions to safeguard items of monetary value in my return, it wouldn't be unreasonable to expect the same for items of monetary value sent to their customer.
And to imply that my mother's illness may have led to *me* mishandling their letter was unconscionable; I was organized enough to provide all of the evidence listed while they could provide me with nothing and couldn't even re-issue a simple gift card/merchandise credit. Even my original letter to their Executive Communications group was misplaced, and I had to phone them personally to discuss the issue after another month went by. They clearly demonstrated a pattern of mishandling!
I'm not asking for something that isn't documented by this company as due me. I'd like to receive my merchandise credit just once so I can use it to buy more product from this company. It hardly seems like an unjustifiable or unreasonable request: Can you please issue the credit due me so I may buy more from you? I met the full burden of proof, and they provided me with nothing.
FullBeauty.com Reviews
I wrote a letter to commenity bank to close my account. But they didnt close it. They suspended my credit card instead. And they claimed that I petitioned for bankruptcy. But i didnt. I am honest. They suspended my account and petitioned for bankrupcty illegally without my permission and knowledge. They tricked me. And I always paid on time. You should close it down. The bank run scams.
I made a few large purchases of lingerie in 2014 and 2015, and I returned some because of sizing issues. FullBeauty.com emphasizes a return policy that allows for returns after 90 days in the form of a merchandise credit. I have three emails that indicate that my returns were received, and the amount of merchandise credit that I was entitled to. I received no further emails, letters, or correspondence and assumed the credit was attributed to my name in their system.
In February 2016, I tried to place another large order and use these merchandise credits. I was told that the credits would have come in the mail in the form of a gift card. I sent a letter to their Executive Communications department in El Paso, TX, showing them the emails documenting receipt of my returned merchandise and the credits that were due me. I explained that I never received these alleged gift cards in the mail. They said, sorry, we don't track gift cards and they cannot be reissued. They even tried to allege that I misplaced the gift cards because I happened to mention that I was dealing with my mother's terminal illness. It was truly despicable.
In May 2016, I filed a report with the Better Business Bureau of Central Indiana and provided all of my evidence. FullBeauty provided nothing: no evidence supporting that they sent me anything, no way to track any gift cards, no way to track mail delivery. The case was closed, unresolved and unsatisifed.
In May and June 2016, I emailed their General Counsel in NY per the terms listed on their website requesting consumers reach out to the GC prior to any litigation. I received no response.
And of course it's beyond the time permitted to file a dispute with my credit card company. I think my only legal recourse is small claims court (in Indiana? in El Paso, TX? In NYC where their HQ is located?). The merchandise credit totals $278.47, so not a small amount of money to simply forfeit.
What upsets me the most is that I provided proof of my purchase, proof of my return, proof of FB's receipt of my returned items, proof of the amount of merchandise credit due me that they actually sent me. All documented evidence. Full Beauty provided me and the BBB with nothing. Not a copy of the letter they allegedly sent to me with the gift card, not a delivery confirmation or postal receipt to assure that something as important as money was actually delivered to my address, and no means to track any kind of gift card that was allegedly issued to me. I just need to take their word for it? (I sent my returns at my own expense with full postal tracking and delivery confirmation because I wouldn't expect FB to simply take my word for it.) If the credit/gift card was even sent at all, it could have been mailed to another customer, another location, an incorrect address...someone could have tossed it, opened it and used it fraudulently, or maybe it was shredded by a mail sorter. There's no way of knowing. I took provisions to safeguard items of monetary value in my return, it wouldn't be unreasonable to expect the same for items of monetary value sent to their customer.
And to imply that my mother's illness may have led to *me* mishandling their letter was unconscionable; I was organized enough to provide all of the evidence listed while they could provide me with nothing and couldn't even re-issue a simple gift card/merchandise credit. Even my original letter to their Executive Communications group was misplaced, and I had to phone them personally to discuss the issue after another month went by. They clearly demonstrated a pattern of mishandling!
I'm not asking for something that isn't documented by this company as due me. I'd like to receive my merchandise credit just once so I can use it to buy more product from this company. It hardly seems like an unjustifiable or unreasonable request: Can you please issue the credit due me so I may buy more from you? I met the full burden of proof, and they provided me with nothing.