UNIVERSAL PREMIUM FLEET CARD / FLEETCOR FUEL MASTER CARD - IS A SCAM!! DO NOT USE THIS COMPANY!!! HEDLEY WILSON (salesman) who contacted me about setting up account --- you should be ashamed of yourself and this scam of a company you work for. No doubt there will be a class-action lawsuit against you all at some point!!!! I will certainly be a participant!
This is a warning to anyone considering using this company and their services, don't do it! I know that the possibility of using their card services for fuel purchases and employee / vehicle tracking sounds great, but in reality it is a nightmare. This company is not a fuel charge card, but rather, a FEES charge card. They will eat you ALIVE in fees. My experience has been that it is impossible to pay the bill to them (on time) without getting a $75.00 late fee. After doing some research I have found many, many, many, many people with the exact same complaint(s): late billing, no-billing, bi-weekly billing, overcharging, hidden fees, no customer support, non-working billing / payment portal, check-holding to create late fees!!!! This is border-line criminal.
I started using this fuel card in the last weeks of NOVEMBER 2016 it is now JANUARY 21 2017 and I am facing more than $200.00 in late fees + all of their other fees, this is beyond ridiculous. 1st complaint is the payment terms they set up for me which are different than what I was initially told. I was told the terms would be monthly, but actually received bi-weekly due term. Not the end of the world, but frustrating to deal with. They mailed my first invoice to me and I paid it by a company check by mail. I mailed it from Mobile, AL to the payment address In North Carolina and they received it the following week and processed it.
After mailing the first invoice they have no longer mailed any invoices -- all invoices are being sent by email. After some time passed and I didn't receive a 2nd invoice I called to inquire about where the next bill was (as I knew one was probably due and I had accrued charges). I was then informed that they don't "ever" mail invoices all transmittals are through email and their online portal. If I want them to mail the invoices out that will be a $35.00 charge / per mo. I suppose they accidentally mailed out the first one then? Anyway, at this point I had not received any emails about my bill or invoice due as I hadn't set up an online account. I set up an online account and printed off the invoice and mailed in payment, same as before. And…bamm…the payment was gonna be late, due to this trick! I mailed that check 12/01/16 from Mobile, AL to North Carolina, same as before, yet this time It took them all the way to 1/13/17 to process it (give me a break). ($75.00 Late FEE!) In the meantime I had received another invoice 12/10/16 and immediate paid it, mailed it, same as before and as I sit here writing this they have still not processed the check it is now 1/21/17. (This one will have also have a Late FEE of $75.00) I am also getting charged a late fee on the late fees because I am not paying them on time….give me a break!!! It doesn’t take a month for a check to go from Mobile, AL to North Carolina, that a 3-4 day tips tops!!! I deal with other vendors in North Carolina and their checks made it promptly. Hell, I can mail a check to Michigan and California in 4 days! I believe these people are holding my checks / not processing them in time so they can generate late fees on my account. And, from what I’m reading on the internet this is normal operating practice — they do it to many others.
I have called many, many, many times to try and get some help, with no relief. It generally takes 30 minutes to an hour on hold to get someone (with a horrible attitude!) No one knows what the hell they are doing and they end up having to transfer me to someone else, which doesn’t work out because either the call is disconnected and I have to start over, or the other person transferred to will not pick up! I did talk successfully talk to one lady (with an attitude) and asked her about what was happening, she had no answer other than for me to pay through the online portal. But, like I told her that won’t work for me because my BILLING PORTAL DOES NOT WORK it shows all zeros everywhere: i.e….no charges, no payments due, etc.. and when I hit make a payment online the page just reloads, it doesn’t work! Billing portal doesn’t work, I can’t pay online!!! So, all I can do is mail a check in, which they won’t receive in time!!! I tried calling again today and after being on hold for 2 1/2 hours I finally gave up.
Sure wished i would have read some of these reviews before applying for this card!!!!
Do not use this company!
#1) saleslady tells me i will be on autopay and takes my bank information as part of the application practice.
#2) find out, i'm not set up on autopay. But for $50.00 they will set me up. Nobody charges 50.00 to set up autopay. I declined.
#3) next bill due, i go on-line and pay "total" Including current and non-posted).
#4) get a call saying late and $396.11 in interest on $2,474.79 bill from collector.
#5) go online and pay in full.
I think i've figured it out. There is a tiny box you check to "authorize" your payment. If you don't scroll down and see it, and just hit enter, it will actually show a check mark up above Mind you in large print) next to the words "confirmation". So if your like me, your busy, you run a million plus dollars thru your fingers with a small business, you go on thinking you've paid your bill "in full". Guess what? Not. Even though they show the check mark next to confirmation, which some companies do to help show people along the process, it is really a false confirmation! therefore you get hit $396.00 in interest.
Companies are run by people. And companies hire "people" to work for them. For everyone who is employed with this company, i hope they are paying you very well with all the extra pure profit fees they are charging because otherwise, if any of you have a conscious, even just a tiny slight bit of conscious, you would/should see that the company you work for is run by some criminal minds, and therefore, you are accessories and should be ashamed to look any family, friends, neighbors, or anyone going down the road using this system!! sad but true!
Update: i've written this whole thing to this point while on hold waiting for a "supervisor" in customer service. I am back on hold, but they clarified for me the $396 fee i referenced above as interest is actually the late fee. Interest is $13.00. Of the 3 people i went thru before they all called it interest. But this supervisor says late fee. They did reduce my fee to $195.00. I asked if would set up autopay Like i was told in the beginning i was set up) and waive the $50 fee. Answer no... I am now 1 hour and 1 minute into phone call. We are "escalating" it to another department which will take 7-10 "business days" to decide if they will waive the $50. I don't expect it, but i'm just giving this company every opportunity to do better. So far, not happening.
Lady on phone give email address to corporate to voice my concerns and opinions. I know this company don't care, they could lose 50 customers to gaining only 1 new and still outperform warren buffet for the money they make.
Each and everyone of you suit and tie guys who are running this company are cowards !!! you should go out and try to run a legitimate, honest company. My guess is you probably have tried and failed. Therefore, in your wisdom and thinking your so smart, have found a way to defraud everyone else who does do and run a legitimate, honest, business... Again, you truly are cowards! so much so, i know me calling you a coward, only makes you feel better as if a compliment as your out playing golf, or taking trips, with your other "like minded" coward friends, as you smurk at the dumb asses we are for allowing it!!!!
Btw, i own a landscape, "service" company and have a fico that hits in the 800's. Usually we don't take this kind of time or effort to write a review, but you received $200 of bs money of mine, and i'm going to make sure i spread the word on as many platforms as possible. I feel it's my christian duty to help inform others of your misleading website, and criminal ways of doing business !!
I encourage everyone else who has experienced this companys criminal ways to speak !! it really is sad how they do business !!!
I owned a small moving company in Boston. We have 5 trucks and 15 employees. We rarely leave Massachusetts but sometime have a job in CT, RI, NH, ME and NY. We used Universal Premium aka Fuel Man for 1.5 years. In Dec 2018 I have 5 charges in Michigan at the same gas station. I reported them as fraud and download our GPS to show Universal Premium that our trucks never left Massachusetts. I got the money back no problem. In Jan 2019 we received $2500 worth of fraudulent charges from Michigan. I reported and only got $1170 back. I was completely shocked and was totally pissed. In Feb 2019 we had $5500 worth of bad charges. I couldn't believe it. I reported it right away. They told me SORRY... "Federal Regulation Z for Business Use: You agree in any event that if at any time you have been issued ten (10) or more cards at your request, then you waive any and all limitations of liability for unauthorized use of such cards". Basically means you are out of luck because we do not charge fraudulent charges if you have 10 employee cards or more. We only had 6 cards so they are scamming me. I cannot believe this company is still in business.
To put it simply, it has been months and I have sent in my application a few times. Basically, no one will call you back or answer emails. The communication totally sucks! even when calling another customer service rep, she told me I had to continue with my first one because she had the file. She promised that she would call me back after she got off the phone with another client within 5 min. and never did.
When I did get a hold of her, she told me to hold on and the phone call immediately dropped. After sending multiple emails and leaving voicemails, I decided to to find another company.
Fuelman Reviews
UNIVERSAL PREMIUM FLEET CARD / FLEETCOR FUEL MASTER CARD - IS A SCAM!! DO NOT USE THIS COMPANY!!! HEDLEY WILSON (salesman) who contacted me about setting up account --- you should be ashamed of yourself and this scam of a company you work for. No doubt there will be a class-action lawsuit against you all at some point!!!! I will certainly be a participant!
This is a warning to anyone considering using this company and their services, don't do it! I know that the possibility of using their card services for fuel purchases and employee / vehicle tracking sounds great, but in reality it is a nightmare. This company is not a fuel charge card, but rather, a FEES charge card. They will eat you ALIVE in fees. My experience has been that it is impossible to pay the bill to them (on time) without getting a $75.00 late fee. After doing some research I have found many, many, many, many people with the exact same complaint(s): late billing, no-billing, bi-weekly billing, overcharging, hidden fees, no customer support, non-working billing / payment portal, check-holding to create late fees!!!! This is border-line criminal.
I started using this fuel card in the last weeks of NOVEMBER 2016 it is now JANUARY 21 2017 and I am facing more than $200.00 in late fees + all of their other fees, this is beyond ridiculous. 1st complaint is the payment terms they set up for me which are different than what I was initially told. I was told the terms would be monthly, but actually received bi-weekly due term. Not the end of the world, but frustrating to deal with. They mailed my first invoice to me and I paid it by a company check by mail. I mailed it from Mobile, AL to the payment address In North Carolina and they received it the following week and processed it.
After mailing the first invoice they have no longer mailed any invoices -- all invoices are being sent by email. After some time passed and I didn't receive a 2nd invoice I called to inquire about where the next bill was (as I knew one was probably due and I had accrued charges). I was then informed that they don't "ever" mail invoices all transmittals are through email and their online portal. If I want them to mail the invoices out that will be a $35.00 charge / per mo. I suppose they accidentally mailed out the first one then? Anyway, at this point I had not received any emails about my bill or invoice due as I hadn't set up an online account. I set up an online account and printed off the invoice and mailed in payment, same as before. And…bamm…the payment was gonna be late, due to this trick! I mailed that check 12/01/16 from Mobile, AL to North Carolina, same as before, yet this time It took them all the way to 1/13/17 to process it (give me a break). ($75.00 Late FEE!) In the meantime I had received another invoice 12/10/16 and immediate paid it, mailed it, same as before and as I sit here writing this they have still not processed the check it is now 1/21/17. (This one will have also have a Late FEE of $75.00) I am also getting charged a late fee on the late fees because I am not paying them on time….give me a break!!! It doesn’t take a month for a check to go from Mobile, AL to North Carolina, that a 3-4 day tips tops!!! I deal with other vendors in North Carolina and their checks made it promptly. Hell, I can mail a check to Michigan and California in 4 days! I believe these people are holding my checks / not processing them in time so they can generate late fees on my account. And, from what I’m reading on the internet this is normal operating practice — they do it to many others.
I have called many, many, many times to try and get some help, with no relief. It generally takes 30 minutes to an hour on hold to get someone (with a horrible attitude!) No one knows what the hell they are doing and they end up having to transfer me to someone else, which doesn’t work out because either the call is disconnected and I have to start over, or the other person transferred to will not pick up! I did talk successfully talk to one lady (with an attitude) and asked her about what was happening, she had no answer other than for me to pay through the online portal. But, like I told her that won’t work for me because my BILLING PORTAL DOES NOT WORK it shows all zeros everywhere: i.e….no charges, no payments due, etc.. and when I hit make a payment online the page just reloads, it doesn’t work! Billing portal doesn’t work, I can’t pay online!!! So, all I can do is mail a check in, which they won’t receive in time!!! I tried calling again today and after being on hold for 2 1/2 hours I finally gave up.
Sure wished i would have read some of these reviews before applying for this card!!!!
Do not use this company!
#1) saleslady tells me i will be on autopay and takes my bank information as part of the application practice.
#2) find out, i'm not set up on autopay. But for $50.00 they will set me up. Nobody charges 50.00 to set up autopay. I declined.
#3) next bill due, i go on-line and pay "total" Including current and non-posted).
#4) get a call saying late and $396.11 in interest on $2,474.79 bill from collector.
#5) go online and pay in full.
I think i've figured it out. There is a tiny box you check to "authorize" your payment. If you don't scroll down and see it, and just hit enter, it will actually show a check mark up above Mind you in large print) next to the words "confirmation". So if your like me, your busy, you run a million plus dollars thru your fingers with a small business, you go on thinking you've paid your bill "in full". Guess what? Not. Even though they show the check mark next to confirmation, which some companies do to help show people along the process, it is really a false confirmation! therefore you get hit $396.00 in interest.
Companies are run by people. And companies hire "people" to work for them. For everyone who is employed with this company, i hope they are paying you very well with all the extra pure profit fees they are charging because otherwise, if any of you have a conscious, even just a tiny slight bit of conscious, you would/should see that the company you work for is run by some criminal minds, and therefore, you are accessories and should be ashamed to look any family, friends, neighbors, or anyone going down the road using this system!! sad but true!
Update: i've written this whole thing to this point while on hold waiting for a "supervisor" in customer service. I am back on hold, but they clarified for me the $396 fee i referenced above as interest is actually the late fee. Interest is $13.00. Of the 3 people i went thru before they all called it interest. But this supervisor says late fee. They did reduce my fee to $195.00. I asked if would set up autopay Like i was told in the beginning i was set up) and waive the $50 fee. Answer no... I am now 1 hour and 1 minute into phone call. We are "escalating" it to another department which will take 7-10 "business days" to decide if they will waive the $50. I don't expect it, but i'm just giving this company every opportunity to do better. So far, not happening.
Lady on phone give email address to corporate to voice my concerns and opinions. I know this company don't care, they could lose 50 customers to gaining only 1 new and still outperform warren buffet for the money they make.
Each and everyone of you suit and tie guys who are running this company are cowards !!! you should go out and try to run a legitimate, honest company. My guess is you probably have tried and failed. Therefore, in your wisdom and thinking your so smart, have found a way to defraud everyone else who does do and run a legitimate, honest, business... Again, you truly are cowards! so much so, i know me calling you a coward, only makes you feel better as if a compliment as your out playing golf, or taking trips, with your other "like minded" coward friends, as you smurk at the dumb asses we are for allowing it!!!!
Btw, i own a landscape, "service" company and have a fico that hits in the 800's. Usually we don't take this kind of time or effort to write a review, but you received $200 of bs money of mine, and i'm going to make sure i spread the word on as many platforms as possible. I feel it's my christian duty to help inform others of your misleading website, and criminal ways of doing business !!
I encourage everyone else who has experienced this companys criminal ways to speak !! it really is sad how they do business !!!
$7500 Fraudulent Charges
I owned a small moving company in Boston. We have 5 trucks and 15 employees. We rarely leave Massachusetts but sometime have a job in CT, RI, NH, ME and NY. We used Universal Premium aka Fuel Man for 1.5 years. In Dec 2018 I have 5 charges in Michigan at the same gas station. I reported them as fraud and download our GPS to show Universal Premium that our trucks never left Massachusetts. I got the money back no problem. In Jan 2019 we received $2500 worth of fraudulent charges from Michigan. I reported and only got $1170 back. I was completely shocked and was totally pissed. In Feb 2019 we had $5500 worth of bad charges. I couldn't believe it. I reported it right away. They told me SORRY... "Federal Regulation Z for Business Use: You agree in any event that if at any time you have been issued ten (10) or more cards at your request, then you waive any and all limitations of liability for unauthorized use of such cards". Basically means you are out of luck because we do not charge fraudulent charges if you have 10 employee cards or more. We only had 6 cards so they are scamming me. I cannot believe this company is still in business.
Sucky Communication
To put it simply, it has been months and I have sent in my application a few times. Basically, no one will call you back or answer emails. The communication totally sucks! even when calling another customer service rep, she told me I had to continue with my first one because she had the file. She promised that she would call me back after she got off the phone with another client within 5 min. and never did.
When I did get a hold of her, she told me to hold on and the phone call immediately dropped. After sending multiple emails and leaving voicemails, I decided to to find another company.
I don't recommend this company to anyone.