My rebate receipt has different later date to mail the rebate in by than Thermaltake states on their form we must printout after registering with Fry's rebate center which does nothing for us. Fry's just ripped us off for another 20 bucks as has happened previously. Please go to hell Fry's.
My son has autism and mom is 93 yrs. old. clerk took advantage. said virtual reality equipment was opened by company for product control. i called and told them no company gives a product to sell taped up if it was not refurbished, and derick said as much to me on phone. said my mom and son lied. no return. call back tomorrow and talk to some one else. he also put me on hold in the middle of a sentence. i will get all returned, no company should do this to any one.
Bought a phone case online and they sent the wrong one. After over 2 weeks I finally got in touch with them. There "resolution" was to issue me a return reciept. The item shows INSTOCK when i checked online at multiple store locations and online while I was on the phone with their "customer support". I'm concerned about sending the item back due to other reviews I've read online plus the fact that it took me 2 weeks just to get in touch with them! We should have more options when it comes to bad/deceptive online sales. I expected more from a national retailer.
A well known elder woman with serious mental disabilities pushed a shopping cart with groceries toward the exhit door. As she crossed the threashold, instore security was standing waiting to subdue her. They physically took control of her and took her into the stores office.
They had the Gilbert Police handcuff her, put her into a police car and take her to the police station.
The officers discovered thet she did not even a parking ticket in her past of some 50 years.
The store insisted two charges, but the police refused the store and booked her for shoplifting.
Her family came to her aid instantly.
Medical Records from the State of Arizona certifing her with "Serious Mental Illness" under Arizona's Department of Health and a letter from her MD Phsyciatrist was obtained by family members right away.
Please were made to the Steve Mc Kenny the Regional President of Krogers, his administrator, the manager of loss prevention Nicole and the Regional Opperations Director were made by the family. They requested the charges be dropped due to the women being certified as seriously mentalldisabled. However, they all denied the requests.
Her husband is a 72 year old disabled veteran and both he and his wife have been subjected to trauma due to the incident. Again, however, their mental and physical health has been ignored by Kroggers, with Kroggers pushing the charges into court.
The family is forced to pay defense costs in addition to the suffering that has already been lodged against the woman's existing despair and impaired health.
Fry's - Kroggers is Shameful! It is therfore best published to Krogger - Fry's, Bakers, Smith Food Kings, and aother brand stores to beware of entering their stores as a handicapped individual.
While the woman and her family do not condone crime, hence the womens spotless record fof the past 50 years, willful and intentional harm to handicapped persons is a more horrendous crime that a cart with a few recouped groceries.
Bought a laptop computer, new in box. When I got the computer home, I went to turn it on, and it had a defective screen. About an hour later, I attempted to return it to the store, and they refused to take it back. The store manager told me that they don't accept defective returns and that I would have to deal with the vendor directly. (in China)
I suspect that they are selling refurbished, reboxed merchandise as new. (that's fraud) Buyer beware!!!!!!!!!!!!
Bought a PROSCAN 15" Class (15.6" Actual Diagonal Size) LED TV (PLED1526A) at 4pm today. Tried hooking it up at 8 pm and found that the screen was cracked. Repacked TV and brought it back. They said that since I had left the store they could not offer a return or exchange. Said that they would have to work with the manufacturer to get a refund or exchange.
I asked ".... so if I bought a 60" TV, took it home and it had an issue with the screen there would be nothing you could do for me? I'd have to check it prior to leaving the store?" The manager's response was ".... if you'd like to check the TV prior to leaving that would be up to you...."
I decided that they could keep their 75.00 and I will never darken their door ever again and I will make sure that everyone I know hears about this story.
This is the worst customer service I've EVER experienced. Don't know how they can have such a store policy!
I bought a new tv at Fry's. After plugging in and turning the tv on, I noticed that the screen was cracked. I brought the tv back to fry's and explained the situation. I did not do anything to this tv to cause damage. It is an internal crack that can only be seen while the tv is on.
Fry's response was to tell me that they would have to file a damage claim with sony FOR ME. They would not take the tv back and instead had me bring it home. They say it will be a 2-3 wait for sony's response. Meanwhile, I am stil without a tv.
This should have been exchanged by Fry's right away. I will file a complaint with ny credit card company to try to get my money returned right away so that I can buy a television at a different store right away.
I purchased a Canon Vixia HF G30 at Fry's Electronics in San Diego. This is not a review on the San Diego store.
I quickly discovered DSLR cameras are far better than this camcorder that I drove all the way from Anaheim to San Diego on a Sunday to get. After this realization, I went to Fry's in Fountain Valley, to get a Canon 70D. A far superior device for almost $500 less. Knowing I have 30 days to return anything besides some prepaid phones, after reading the policies over and over, there was no stress in having 2 cameras in my possession at one time.
I go into the Anaheim location, my local store, to return the camera from San Diego. I'm sorry I didn't like it. But I didn't. But if as a company you have policies and procedures that are binding agreements, you need to abide by them I do not know who these awful sales associates are on the floor in Anaheim, but they should not be trying to find every single stretch of an excuse not to rightfully take back the camera.
Some seriously shady behavior took place after the nice customer service lady verified everything was accounted for.
First, the customer service manager approaches me after making me wait 10 minutes. This is the beginning of their stall technique. Wait patiently. This is a how to guide to make sure the camera you don't want gets returned.
Customer Service manager verifies contents, asks why the return. Yada yada yada. Then tells me I need to wait for the store manager. Sure. 10 - 15 minutes later, an old man strolls into the customer service area, and tells me sorry for the delay, he's going to get my camera returned and on my way.
Talk is cheap at Fry's. Take it with a grain of salt. Don't hang on every word they say because it is meaningless. Until there is a problem, wait to show how impatient you might be. Take a deep breath because you want to be able to not show emotion as they have none, and are incapable of shame. Have you ever noticed if you hand your receipt to an employee at the door and they havent yet said may I see your receipt, they say it after they are already holding it and you've let go? Just an observation. It's strange behavior.
So the old man introduces himself as the store manager. I don't care who he is. I still want to return the camera. I already replaced the one I'm returning with another camera from Fry's, don't make me so mad I'll return both right? Wrong.
He woefully informs me that he's not allowed to accept a return for me. He's done everything in his power and he's so sorry.
He's not. And who cares. It doesn't matter. He is a disgusting lying thief and he's got to deal with that on his own. The man is shameless, and was ready to go down a list of excuses for barring a return of $1450 to my credit card.
He cites the 14 day return policy. Or 15 days, it doesn't matter. I said shoot, I could have sworn I did my research before buying anything. Remember I bought this in San Diego, this is important in a minute. He goes on to tell me, the 30 day return policy is solely for the San Diego store, and is out of their jurisdiction in other words. They would most definitely accept it back if I went back. I said no, I live here. You don't sell anything but point and shoots here. I'm not going back.
He regroups.
Now he is getting creative. Out comes this bold lie. Cites the first line of the return policy printed on the placard at the table, the receipt in my hand from san diego, a receipt from Anaheim. All say the same thing:
"For a refund or exchange, most products may be returned within 30 days of original purchase date. See Exlusions below."
And below, is a list of exclusions, not including one instance of camera or camcorder in their exclusions. This is your ticket. There is no policy excluding cameras. Do not budge. Do not accept anything from them. They do not want the camera back.
Next tactic was offer me a deal. 15% restocking fee HA! I'll only pay a $0 restocking fee. If you can produce anything in writing I'll pay the 15% fee. If any of these claims you've made so far are on this piece of paper, I will obey them. Just point to it and I'll be on my way. THEY CANT!
Out of no where, the old man pulls out a blank receipt type paper, I say "type" because it was very thick and did not resemble the receipts they actually hand out. What this is, is an old roll of receipt paper, that this old crook has saved, when they did have a 15% restocking fee on cameras. They did, now they don't. And it hasn't been this way for some time it seems. But nevertheless, he uses this scrap of paper as a way to scam people out of returning anything from the camera dept. It clearly says 15% restocking fee. But not my receipt. And not anything else. Fry's could not produce anything in writing to prove I was the one in the wrong. I stood there and held my receipt up, and said this is my contract, and you must abide by this legally binding contract. Finally, the old man is gone, and the customer service manager caves albeit without emotion, and says as if we weren't arguing for a half hour, we are gonna get you on your way as quick as possible, thanks for your patience.
Great, get me the hell out of here.
Do not ever worry about them denying a return. They can only deny you a return if you are outside the 30 days or meet one of their exclusions. If you are having trouble, take a deep breath. Patience depletes there health bar faster than anything.
I forgot to mention the most shameless attempt of them all. The old man claimed they are allowed to dictate store policy in the camera department HA! He said, in cameras, we have to verbally inform our customers that the returns are 15 days, or 14 days, whichever. And also that there is a 15% restocking fee for buyers remorse. I said ok, so what happens when the salesman in San Diego doesn't tell the customer. I have a witness, that will testify he definitely didn't say it. Not to mention, I drive back to Anaheim empty handed if he tells me 15% restocking fee. I'll never agree to terms like that for anything. The customer service managers solution, is to call the san diego store, get the associate on the phone, and ask him if he explained the phantom 15% restocking fee and 15 day return policy restricitions. I said, do you think I am that dumb? You're making it all up as you go, and someone in San Diego is going to be coached to say he did announce the secret phantom policy. We won't be able to verify the employee. Only I can do that visually. And he was ready to let the sales associate in San Diego determine the outcome of the return. So I said, as long as whatever he says is already written on my receipt, I won't accept any offer. I even said I would call the police before leaving this store with this camera.
The moral of the story is Fry's Electronics is as unethical as it gets. They make such a big deal over returns, when manufacturers have their crap repackaged in prisons for practically free. Legal slavery is built into the system, as long as it's exploitation of prisoners only.
This is a how to get your s**t returned at Fry's. But perhaps don't go there at all to begin with. Knowing this, you probably won't. They will try to bamboozle you til you cant stand. But time is there enemy. Bring a magazine. Play with your phone, just wait them out. They have other customers to deal with, and they don't want to spend too many resources at once. I am not even done with them yet. I am returning the 2nd camera out of fear and despise for this establishment. You won't get away with treating people like this.
Today's I went to Fry's Electronic in Phoenix. I was treated like trash by "Adrian Munoz" I went to return a device that I bought yesterday in the Tempe store and the sales associate told me that I cant return it if didn't meet my needs. If Mr. Munoz treated in this way because I am Hispanic is wrong, also he is Hispanic too. I deserve to be treated with respect, if another associate lies to the customer about an item to be returned within 14 days, it is not the customer fault. He feels and he pretends that he is the store manager when he is not. He didn't allow me to speak to another manager. I was a client of Fry's all the time for my needs per years but I am not more. When I told Mr. Munoz that I will publish the incident in the Social Media he told me that he doesn't care. Excellent response for a manager, if this is the way that Fry's educate the managers being bully with the customers Fry's doesn't care about customer service or the customers in general.
On Saturday 12/18/2010 I was shopping at Frys electronics in Fountain Valley to buy a Samsung Camcorder which was on sale at $119.00. There were only 3 items left over in the store, 2 items were returned by the customers and the other as the sale person stated that it is brand new in the box. I have also asked for the return policy if the item is not satisfied then I was also told by the sale person that, the return policy for this item will be 30 days with no penalty and there is no charge for any restocking fee. This camcorder was handed over to me at the cashier where I paid for and it was placed in a bag with another sticker 15% charged will be applied when open box and another sticker said return only acceptable within 15 days of purchased.
When I went home then noticed that, there is 15% charged for the return and not as the sale person said then I called the customer service for returning next day without opening the box. At the returning reception they opened this box then let me know that, the item inside has been used, it is very surprising me. I also requested to open another brand new box to see and to compare because I believe that, the other box will be also the same with placing another return item inside also, Frys refused my request to open another brand new box. However, they claimed that the box has been opened from the bottom while the security seals were not broken on the box, I also requested to see the sale person to match with the information on the day for sale this item. Again I was also refused by Frys employees to let me see the sale person.
However, there was the return item which was placed inside the box already with the stickers placing on the box, it looks like the brand new item never been opened that I believe, therefore if opening the box or not then I will still be charged for 15% restocking fee when returning. At the same day of returning the camcorder to the store, another customer behind me told that, he has also been ripped off by this store before for the same purpose and nothing we can prove or any evidence to sue them.
Because of many returning items on hand so that Frys electronics today never be honored to their customers, they try to resale all the returning items overstock, it against the consumer laws to protect the buyers and customers BUYERS BEWARE WHEN BUYING ANY ITEM STATES WITH 15% RESTOCKING FEE AT FRYS ELECTRONICS, REQUEST SALE PERSON MUST OPEN THE BOX TO SEE INSIDE IS THE BRAND NEW ITEM OR NOT BEFORE LEAVING THE STORE.
Sept of 2014 I have purchased a GPS unit with extended warranty at the Fry's electronic in Arlington,Texas. Nine monts later GPS would not work, returned it to the Fry's store and I was told nothing they will do for me. They offered 10% discount if I buy a new unit.
Filed a complaint with Fry's main office in California severel times, no response after a week.
Invoice # 16881465
Customer # 23585639
I just want my Money back and take my business somwhere else.
Fry's Electronics Reviews
My rebate receipt has different later date to mail the rebate in by than Thermaltake states on their form we must printout after registering with Fry's rebate center which does nothing for us. Fry's just ripped us off for another 20 bucks as has happened previously. Please go to hell Fry's.
My son has autism and mom is 93 yrs. old. clerk took advantage. said virtual reality equipment was opened by company for product control. i called and told them no company gives a product to sell taped up if it was not refurbished, and derick said as much to me on phone. said my mom and son lied. no return. call back tomorrow and talk to some one else. he also put me on hold in the middle of a sentence. i will get all returned, no company should do this to any one.
Bought a phone case online and they sent the wrong one. After over 2 weeks I finally got in touch with them. There "resolution" was to issue me a return reciept. The item shows INSTOCK when i checked online at multiple store locations and online while I was on the phone with their "customer support". I'm concerned about sending the item back due to other reviews I've read online plus the fact that it took me 2 weeks just to get in touch with them! We should have more options when it comes to bad/deceptive online sales. I expected more from a national retailer.
A well known elder woman with serious mental disabilities pushed a shopping cart with groceries toward the exhit door. As she crossed the threashold, instore security was standing waiting to subdue her. They physically took control of her and took her into the stores office.
They had the Gilbert Police handcuff her, put her into a police car and take her to the police station.
The officers discovered thet she did not even a parking ticket in her past of some 50 years.
The store insisted two charges, but the police refused the store and booked her for shoplifting.
Her family came to her aid instantly.
Medical Records from the State of Arizona certifing her with "Serious Mental Illness" under Arizona's Department of Health and a letter from her MD Phsyciatrist was obtained by family members right away.
Please were made to the Steve Mc Kenny the Regional President of Krogers, his administrator, the manager of loss prevention Nicole and the Regional Opperations Director were made by the family. They requested the charges be dropped due to the women being certified as seriously mentalldisabled. However, they all denied the requests.
Her husband is a 72 year old disabled veteran and both he and his wife have been subjected to trauma due to the incident. Again, however, their mental and physical health has been ignored by Kroggers, with Kroggers pushing the charges into court.
The family is forced to pay defense costs in addition to the suffering that has already been lodged against the woman's existing despair and impaired health.
Fry's - Kroggers is Shameful! It is therfore best published to Krogger - Fry's, Bakers, Smith Food Kings, and aother brand stores to beware of entering their stores as a handicapped individual.
While the woman and her family do not condone crime, hence the womens spotless record fof the past 50 years, willful and intentional harm to handicapped persons is a more horrendous crime that a cart with a few recouped groceries.
Copied to Media and Government Agencies.
Bought a laptop computer, new in box. When I got the computer home, I went to turn it on, and it had a defective screen. About an hour later, I attempted to return it to the store, and they refused to take it back. The store manager told me that they don't accept defective returns and that I would have to deal with the vendor directly. (in China)
I suspect that they are selling refurbished, reboxed merchandise as new. (that's fraud) Buyer beware!!!!!!!!!!!!
Bought a PROSCAN 15" Class (15.6" Actual Diagonal Size) LED TV (PLED1526A) at 4pm today. Tried hooking it up at 8 pm and found that the screen was cracked. Repacked TV and brought it back. They said that since I had left the store they could not offer a return or exchange. Said that they would have to work with the manufacturer to get a refund or exchange.
I asked ".... so if I bought a 60" TV, took it home and it had an issue with the screen there would be nothing you could do for me? I'd have to check it prior to leaving the store?" The manager's response was ".... if you'd like to check the TV prior to leaving that would be up to you...."
I decided that they could keep their 75.00 and I will never darken their door ever again and I will make sure that everyone I know hears about this story.
This is the worst customer service I've EVER experienced. Don't know how they can have such a store policy!
I bought a new tv at Fry's. After plugging in and turning the tv on, I noticed that the screen was cracked. I brought the tv back to fry's and explained the situation. I did not do anything to this tv to cause damage. It is an internal crack that can only be seen while the tv is on.
Fry's response was to tell me that they would have to file a damage claim with sony FOR ME. They would not take the tv back and instead had me bring it home. They say it will be a 2-3 wait for sony's response. Meanwhile, I am stil without a tv.
This should have been exchanged by Fry's right away. I will file a complaint with ny credit card company to try to get my money returned right away so that I can buy a television at a different store right away.
I purchased a Canon Vixia HF G30 at Fry's Electronics in San Diego. This is not a review on the San Diego store.
I quickly discovered DSLR cameras are far better than this camcorder that I drove all the way from Anaheim to San Diego on a Sunday to get. After this realization, I went to Fry's in Fountain Valley, to get a Canon 70D. A far superior device for almost $500 less. Knowing I have 30 days to return anything besides some prepaid phones, after reading the policies over and over, there was no stress in having 2 cameras in my possession at one time.
I go into the Anaheim location, my local store, to return the camera from San Diego. I'm sorry I didn't like it. But I didn't. But if as a company you have policies and procedures that are binding agreements, you need to abide by them I do not know who these awful sales associates are on the floor in Anaheim, but they should not be trying to find every single stretch of an excuse not to rightfully take back the camera.
Some seriously shady behavior took place after the nice customer service lady verified everything was accounted for.
First, the customer service manager approaches me after making me wait 10 minutes. This is the beginning of their stall technique. Wait patiently. This is a how to guide to make sure the camera you don't want gets returned.
Customer Service manager verifies contents, asks why the return. Yada yada yada. Then tells me I need to wait for the store manager. Sure. 10 - 15 minutes later, an old man strolls into the customer service area, and tells me sorry for the delay, he's going to get my camera returned and on my way.
Talk is cheap at Fry's. Take it with a grain of salt. Don't hang on every word they say because it is meaningless. Until there is a problem, wait to show how impatient you might be. Take a deep breath because you want to be able to not show emotion as they have none, and are incapable of shame. Have you ever noticed if you hand your receipt to an employee at the door and they havent yet said may I see your receipt, they say it after they are already holding it and you've let go? Just an observation. It's strange behavior.
So the old man introduces himself as the store manager. I don't care who he is. I still want to return the camera. I already replaced the one I'm returning with another camera from Fry's, don't make me so mad I'll return both right? Wrong.
He woefully informs me that he's not allowed to accept a return for me. He's done everything in his power and he's so sorry.
He's not. And who cares. It doesn't matter. He is a disgusting lying thief and he's got to deal with that on his own. The man is shameless, and was ready to go down a list of excuses for barring a return of $1450 to my credit card.
He cites the 14 day return policy. Or 15 days, it doesn't matter. I said shoot, I could have sworn I did my research before buying anything. Remember I bought this in San Diego, this is important in a minute. He goes on to tell me, the 30 day return policy is solely for the San Diego store, and is out of their jurisdiction in other words. They would most definitely accept it back if I went back. I said no, I live here. You don't sell anything but point and shoots here. I'm not going back.
He regroups.
Now he is getting creative. Out comes this bold lie. Cites the first line of the return policy printed on the placard at the table, the receipt in my hand from san diego, a receipt from Anaheim. All say the same thing:
"For a refund or exchange, most products may be returned within 30 days of original purchase date. See Exlusions below."
And below, is a list of exclusions, not including one instance of camera or camcorder in their exclusions. This is your ticket. There is no policy excluding cameras. Do not budge. Do not accept anything from them. They do not want the camera back.
Next tactic was offer me a deal. 15% restocking fee HA! I'll only pay a $0 restocking fee. If you can produce anything in writing I'll pay the 15% fee. If any of these claims you've made so far are on this piece of paper, I will obey them. Just point to it and I'll be on my way. THEY CANT!
Out of no where, the old man pulls out a blank receipt type paper, I say "type" because it was very thick and did not resemble the receipts they actually hand out. What this is, is an old roll of receipt paper, that this old crook has saved, when they did have a 15% restocking fee on cameras. They did, now they don't. And it hasn't been this way for some time it seems. But nevertheless, he uses this scrap of paper as a way to scam people out of returning anything from the camera dept. It clearly says 15% restocking fee. But not my receipt. And not anything else. Fry's could not produce anything in writing to prove I was the one in the wrong. I stood there and held my receipt up, and said this is my contract, and you must abide by this legally binding contract. Finally, the old man is gone, and the customer service manager caves albeit without emotion, and says as if we weren't arguing for a half hour, we are gonna get you on your way as quick as possible, thanks for your patience.
Great, get me the hell out of here.
Do not ever worry about them denying a return. They can only deny you a return if you are outside the 30 days or meet one of their exclusions. If you are having trouble, take a deep breath. Patience depletes there health bar faster than anything.
I forgot to mention the most shameless attempt of them all. The old man claimed they are allowed to dictate store policy in the camera department HA! He said, in cameras, we have to verbally inform our customers that the returns are 15 days, or 14 days, whichever. And also that there is a 15% restocking fee for buyers remorse. I said ok, so what happens when the salesman in San Diego doesn't tell the customer. I have a witness, that will testify he definitely didn't say it. Not to mention, I drive back to Anaheim empty handed if he tells me 15% restocking fee. I'll never agree to terms like that for anything. The customer service managers solution, is to call the san diego store, get the associate on the phone, and ask him if he explained the phantom 15% restocking fee and 15 day return policy restricitions. I said, do you think I am that dumb? You're making it all up as you go, and someone in San Diego is going to be coached to say he did announce the secret phantom policy. We won't be able to verify the employee. Only I can do that visually. And he was ready to let the sales associate in San Diego determine the outcome of the return. So I said, as long as whatever he says is already written on my receipt, I won't accept any offer. I even said I would call the police before leaving this store with this camera.
The moral of the story is Fry's Electronics is as unethical as it gets. They make such a big deal over returns, when manufacturers have their crap repackaged in prisons for practically free. Legal slavery is built into the system, as long as it's exploitation of prisoners only.
This is a how to get your s**t returned at Fry's. But perhaps don't go there at all to begin with. Knowing this, you probably won't. They will try to bamboozle you til you cant stand. But time is there enemy. Bring a magazine. Play with your phone, just wait them out. They have other customers to deal with, and they don't want to spend too many resources at once. I am not even done with them yet. I am returning the 2nd camera out of fear and despise for this establishment. You won't get away with treating people like this.
Today's I went to Fry's Electronic in Phoenix. I was treated like trash by "Adrian Munoz" I went to return a device that I bought yesterday in the Tempe store and the sales associate told me that I cant return it if didn't meet my needs. If Mr. Munoz treated in this way because I am Hispanic is wrong, also he is Hispanic too. I deserve to be treated with respect, if another associate lies to the customer about an item to be returned within 14 days, it is not the customer fault. He feels and he pretends that he is the store manager when he is not. He didn't allow me to speak to another manager. I was a client of Fry's all the time for my needs per years but I am not more. When I told Mr. Munoz that I will publish the incident in the Social Media he told me that he doesn't care. Excellent response for a manager, if this is the way that Fry's educate the managers being bully with the customers Fry's doesn't care about customer service or the customers in general.
On Saturday 12/18/2010 I was shopping at Frys electronics in Fountain Valley to buy a Samsung Camcorder which was on sale at $119.00. There were only 3 items left over in the store, 2 items were returned by the customers and the other as the sale person stated that it is brand new in the box. I have also asked for the return policy if the item is not satisfied then I was also told by the sale person that, the return policy for this item will be 30 days with no penalty and there is no charge for any restocking fee. This camcorder was handed over to me at the cashier where I paid for and it was placed in a bag with another sticker 15% charged will be applied when open box and another sticker said return only acceptable within 15 days of purchased.
When I went home then noticed that, there is 15% charged for the return and not as the sale person said then I called the customer service for returning next day without opening the box. At the returning reception they opened this box then let me know that, the item inside has been used, it is very surprising me. I also requested to open another brand new box to see and to compare because I believe that, the other box will be also the same with placing another return item inside also, Frys refused my request to open another brand new box. However, they claimed that the box has been opened from the bottom while the security seals were not broken on the box, I also requested to see the sale person to match with the information on the day for sale this item. Again I was also refused by Frys employees to let me see the sale person.
However, there was the return item which was placed inside the box already with the stickers placing on the box, it looks like the brand new item never been opened that I believe, therefore if opening the box or not then I will still be charged for 15% restocking fee when returning. At the same day of returning the camcorder to the store, another customer behind me told that, he has also been ripped off by this store before for the same purpose and nothing we can prove or any evidence to sue them.
Because of many returning items on hand so that Frys electronics today never be honored to their customers, they try to resale all the returning items overstock, it against the consumer laws to protect the buyers and customers BUYERS BEWARE WHEN BUYING ANY ITEM STATES WITH 15% RESTOCKING FEE AT FRYS ELECTRONICS, REQUEST SALE PERSON MUST OPEN THE BOX TO SEE INSIDE IS THE BRAND NEW ITEM OR NOT BEFORE LEAVING THE STORE.
Sept of 2014 I have purchased a GPS unit with extended warranty at the Fry's electronic in Arlington,Texas. Nine monts later GPS would not work, returned it to the Fry's store and I was told nothing they will do for me. They offered 10% discount if I buy a new unit.
Filed a complaint with Fry's main office in California severel times, no response after a week.
Invoice # 16881465
Customer # 23585639
I just want my Money back and take my business somwhere else.
Laszlo