During the onsite interview Mr. Todd was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Todd expressed that they very rarely receive complaints due to their excellent customer service. Mr. Todd further stated, "we try to always go beyond the call of duty when it comes to service. When a company for example isn't seeing the results from their meetings maybe they're not presenting well or maybe it's not the right type of deal for the market conditions. We will offer other services including our partner services."
When asked to comment on complaints posted on Scamion 's website Mr. Todd stated the following, "so those reports have now been found to be from a fake email and a fake alias...we thought it was a particular competitor who actually used to work for us who had access to that particular client agreement. They posted the client agreement to make it look like it actually was a client, but we still work for that particular client for about four years now and that client has given us an affidavit that they never wrote that report." Mr. Todd further stated, "we are quite confident that prior sales staff and prior contractor were responsible for these reports."
When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Scamion, Mr. Todd stated, "even though we didn’t do the things that were put into that report we’ve actually created a trading policies and procedures manual internally as a document to ensure that nobody in the company is doing anything along the lines of what’s being accused or talked about in the report. It’s an additional layer of policy, procedures, and internal governance around those types of activities."
Frontier Merchant Capital is proud to be apart of Scamion Corporate Advocacy Business Remediation and Customer Satisfaction Program, "It means a lot to us to clear our name, and we really appreciate that Scamion has a program like this where a legitimate company can discredit bogus reports from competitors."
Frontier Merchant Capital Group Reviews
During the onsite interview Mr. Todd was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Todd expressed that they very rarely receive complaints due to their excellent customer service. Mr. Todd further stated, "we try to always go beyond the call of duty when it comes to service. When a company for example isn't seeing the results from their meetings maybe they're not presenting well or maybe it's not the right type of deal for the market conditions. We will offer other services including our partner services."
When asked to comment on complaints posted on Scamion 's website Mr. Todd stated the following, "so those reports have now been found to be from a fake email and a fake alias...we thought it was a particular competitor who actually used to work for us who had access to that particular client agreement. They posted the client agreement to make it look like it actually was a client, but we still work for that particular client for about four years now and that client has given us an affidavit that they never wrote that report." Mr. Todd further stated, "we are quite confident that prior sales staff and prior contractor were responsible for these reports."
When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Scamion, Mr. Todd stated, "even though we didn’t do the things that were put into that report we’ve actually created a trading policies and procedures manual internally as a document to ensure that nobody in the company is doing anything along the lines of what’s being accused or talked about in the report. It’s an additional layer of policy, procedures, and internal governance around those types of activities."
Frontier Merchant Capital is proud to be apart of Scamion Corporate Advocacy Business Remediation and Customer Satisfaction Program, "It means a lot to us to clear our name, and we really appreciate that Scamion has a program like this where a legitimate company can discredit bogus reports from competitors."