For quite some time now, the dollar has been at the same level exchage with the British Pound and the EU Euro, but this company, who sells a digital currency to be used in the game, charges Americans 50% more than they do Europeans or UK members who play the same game.
The site is here: Elite Dangerous Arx
Examples:
5000 Arx cost 2.99 pounds, 3.49 Euro, or 3.99 dollars
Current exchange rate: 1 pound = 1.14 euro or 1.11 dollars.
The price should be reflected in the current, or at least reasonably current, exchange rates but they clearly are not. I submitted a complaint to them about this and was completely ignored.
Also, the more you buy, the more you get ripped off. The max Arx package which is 85,000 Arx cost 44.99 pounds. If run by the current exchange rate, it should cost $49.98. They are currently charging $59.99, which is just over 20% more than they should.
Again, this has been pointed out to them both on their website forum and via email. They do not respond at all. I just think it's reprehensible for a business to rip people off by assuming they don't know how to Google up exchange rates.
I called to upgrade my internet service to 1 GIG, 5/4/21. The agent offered a deal of ~$100/mth with fees and taxes. I accepted, was told my equipment was already upgraded to provide 1 gig service and no tech would be needed. My confirmation #79329013. Agent told me it would take 4 to 5 days to see the change. On 5/22/21 I hadn't seen any major increase, so I changed my cabling from Moca to Ethernet. I called tech to switch to ONT, which they did. I saw a slight increase, but not much over 100. The tech looked into what was going on and transferred me to a sales agent. The sales agent proceeded to tell me the original agent from 5/4 was wrong and that the price would actually be $139/mth + $85 for a tech to come out. Now I'm in a bind, I travel for work making it hard to schedule a tech, plus I outraged over the sudden bate-n-switch. This practice is grotesquely unethical and immoral. My equipment is the best they provide, my connection is fiber to Ethernet. There is nothing to check. Let alone I made the order back on 5/4, and no one called me or did anything about it. Forcing me to call them and told the last agent was wrong; so there's no accountability, so what's to say the agent today was right. Frontier made a deal, and as far as I'm concerned they're in breach of contract. THEY NEED MAKE THIS RIGHT!!!! They have recordings to prove what I'm saying is true. I'll be posting this on the BBB, consumer complaint and the public service commission and any other posting I can find. This is fraud; to think I've been loyal for 12yrs, even when they sneak in an extra $10/mth. Buyer beware!!!
What ever you, do not pay Frontier communications any money. This is the biggest scame in the history of phone and internet service. They litterally bill you for services never provided. They have fake a*s billing and complete bullsh*t service. I hired an attorney to sue Frontier and their collections agency. Frontier is bankrupcty and the are immuned to civil prosectution. The Attornety General in Washington has sued Frontier and they have been ordered to pay by a court more than 1 million dollars in bogus charges. Our law firm recently sent this to Frontier and their bogus comlection agency FCS (https://www.fcscollects.com/) Copied directly from the letter sent to Frontier and their representatives:
Sandra - following up on our call, I'm writing to request that FCS immediately cease its collection efforts with respect to the referenced account. My client has already paid $4,121.82 to Frontier for services from September 2019 to February 2020, which was in excess of $1812.30 of what my client agreed to pay through the promotion Frontier advertised. Even though my client notified Frontier of the overbilling issue, Frontier kept sending bills without correcting the overbilling issue. As a result, my client cancelled services in April 2020. Upon cancellation, Frontier kept billing my client for services and is now attempting to charge a "cancellation fee" in excess of $2000.
When my client refused to pay these disputed amounts, Frontier unlawfully turned it over to FCS for collection. Attached are the dispute and cancellation notices my client sent to Frontier, all of which were ignored. In attempting to collect this alleged debt, Frontier violated various provisions of the Texas Debt Collection Act and the Fair Credit Reporting Act. If necessary and at that appropriate time, I will set forth these violations in detail. For now, suffice it to say these violations have damaged (and will continue to damage) my client's credit. On a related note, this email serves as formal notice of a dispute regarding the accuracy of information provided by FCS to any credit reporting agency, thus triggering important statutory deadlines. See, e.g., Tex. Fin. Code § 392.202, 15 U.S.C.A. § 1681s-2.
Frontier's actions are inexcusable, and its attempt to collect overcharges from my client while damaging its credit will not be tolerated. For these and other reasons, my client demands that you immediately cease all collection efforts. My client demands further that you contact any credit reporting agencies and request that they remove any reported debt allegedly owed to Frontier. If you refuse, we intend to pursue all available legal remedies and will seek to recover all damages, attorney’s fees, and costs incurred as a result of Frontier's actions. Please direct all further communications to me.
So I moved into my new house in November 2019. Call frontier communications for Internet service and the representative asked questions to determine what service would be right for us. She asked about mobile phones, iPads and streaming movies. So she said they could handle all 5 family members needs with their service. Installation day came and the tech could not get the system to run at the speed to handle our volume.
So after 2 weeks of slow service not being able to stream movies and do home work I called and canceled and explained that they did not do what they promised. The representative told me that there were no charges and she would cancel the account and that there was no need to return the equipment. So now after 7 months they have sent me to collections for something that number one they did not provide and second the representative said was taken care of.
I've called numerous times and they all say that it has been fixed to today a reached a rude unprofessional person who said just get over it and pay the bill. I am not paying for them wasting my time. If they can't provide the service needed just say so. I will NEVER use Frontier Communications again!!!!
In early July I called for information on how to cancel Frontier service and port my number to another carrier. Spoke with many persons who could not tell me process. Wanting to complete this before the end of paid up billing period the 18th, I called Tracfone and they sent order to frontier. I called frontier on the 17th and was told order was received and I was paid in full. Bill's continued to arrive for this cancelled service. Then bills started to arrive for account with another number. I contacted them immediately to tell them I had not asked for, authorized, or received service on the number listed on this bill. I continued calling them every month when additional bills arrived explaining not only the cancellation but also the bills sent for bogus account. One of last contacts said acct. was backdated and closed and gave me a confirmation number. In November, they turned the bogus acct. over to collection which I disputed in writing. I have written Frontier as well with complete timeline and names of the more than nine people I spoke with over the months of attempting to settle the matter. Today, Nov 26, I received another bill. I refuse to pay for service cancelled, confirmed, and service never authorized. I assume they don't want to easily allow customers to leave. I also assume someone on commission to sign up new accounts, created an acct I did not authorize.
I had my service go out for at least 2 weeks, and it took forever to get anyone out to look at it, not counting the hours I spent on the phone trying to get through. Being a business I need internet, and had to go with something else and had to cancel.
Then they charged me $700 in cancellation fees, which I think is an outrageous amount. I do not recommend Frontier Communications to anyone looking for internet service, especially if you need to cancel for any reason.
We have subscribed to Frontier FiOS services since they acquired Verizon FiOS (which we had since 2005). Service was provided at two (2) consecutive residential locations beginning at and then , both located in Holiday, Florida.,
Following the expiration of our initial no-contract service plan with Verizon, we subscribed to Frontier's no-contract 1 yr discounted offer for $49.99/mo. Instead, we were billed almost double the amount offered. Despite many many calls to resolve their mistake, lies and contradicting excuses, the problem was not fixed and still indures.
During this issue, our house was sold and we relocated to in the same neighborhood. We re-established service with Frontier with the same 1 year 150Mps/150Mps no-contract plan of $49.99/mo.
Prior to the expiration of our plan, a Frontier email offered us an upgraded plan of 200Mps/200Mps for an additional $5, bringing plan to $54.99. Our first bill two (2) months ago was approx. $75 and service was not upgraded. Again, despite many long and exhausting calls, nothing has been corrected and we are experiencing a repeat of the same run around. The erroneous billing continues and from conversations with other Frontier customers it appears to be systemic.
I Am 85 Years Old, I Purchased An Alarm Button From Frontier Communication For $7 Per Month So I Can Call 911 When I Have An Emergency,
4 Month Ago I Fall Down In My House And Couldn’t Use The Emergency Button. But By The Help Of Friends, I End Up In A Hospital And Now Permanently In A Nursing Home Frontier Communication Kept Sending Me Bills Pus $40 Fees Every Month For Not Been Able To Pay the $7.
In March I Asked a Friends To Call The Frontier Communication And Cancel This Emergency Button But My Friends Didn't Succeed In Canceling. I Tried To Call And Cancel But I Also Couldn’t Succeed, Then Myself With A Help Of A Friend Tried To close my account but We Both Together Couldn’t Succeed And We Were Not Able To Speak To A Life Customer Service To Cancel, All The Customer Service Of Frontier Say They Cannot Cancel Or They Transfer Me To Another One who Calls Me Names And Hung Up Or They hung Up On Me The Minute I Request To Cancel And The Minute I Request To Speak To A Supervisor They The Frontier Communication Customer Service Will Hung Up On Me.
Every Time We Call Frontier Communication, We Have To Wait On Hold For 45 Minutes To An Hour To Get A Life Person And After I Tell Them I Need To Cancel They Hung Up On Me. I Spend More Then 40 Hours Trying To Cancel My Account, But I Did Not Succeed, My Bill Is Now Over Then $200 Dollars And Still Going And I Am Not Using This Service Because I Am Permanently In A Nursing Home .
I Need Your Help To Cancel My Account And To Adjust My Account To Take All The Fees Off And The Monthly Fees Of The Last 4 Month.
The Phone Numbers That I Tried To Connect With Frontier Communication are : (800)921-8101, ((800)8016652, (844)874-4004
Please, Try To Dial Any Of Those Number And Check How It Is Impossible To Reach Customer Service And How It Is Impossible To Close An Account.
My Account Fees Are Going Up Fast And There Is No Way To Close This Account,
Fronteir communications withdrew credit from the bank account after they where contacted by phone feb 18 2019. The last day to cancel in these situations was feb 19, 2019. I called an cancelled the frontier communications service and spoke with an assoicate.
The assoicate was speedy and hard to understand when i provided the original account number. The assoicate said it would be canceled by the next business day that would be tuesday feb 19, 2019. Later that morning, i contacted to confirm cancellation on feb 19, 2019 and again the frontier associate denise at the listed phone number attached submitted request 2 of 2 to cancel the monthly subscription I.E., monthly frontier communication).
The associate said something like No worries we have cancelled the service, and no charge has been made from the bank account). Hourse later that day my bank account was withdrawn $149 approximately and by then it was impossible to cancel more.
We are overwhelmed with this frontier communication weird and funny-bank withdrawal scenerios that they assume is just policy.
We have created a bank case I.E. Case #11060205 against frontier payment reference number b9f4qdyp) and we where asked by a wells fargo claims department to contact frontier if we wished for a refund of the sneeky withdrawn payment for the amount of 149.00 usd credit.
This and 95 other scamion against frontier comunications is concerning to its readers who are overly charged, cancel before a grace period of 12 hours and are yet bank charged and etc.
We called again as the wells fargo claims associate mentioned that we could if we wished and again we spoke the entire rap over and over. We asked to speak to collections and we asked to speak to management and we asked to speak to refunds and nothing helpful came out of the 2nd call conversations.
So its a dissapointment that this company has cheated and wrongly done its norhtern american consumers of there daily goals becasue they cannot handel decision making current with other competing home entertainment service media networks.
After many failures, we had an appointment today and late in the day they annouced that the appountment was going to be delayd another 5 days. I have a lecture to prepare and have been interrupted frequently in my access to the internet.
4/27/18 - Spoke with Agent to set up my account and transfer my home phone line from Spectrum to Frontier, which was done on 4/30/18... Service Technician and install was scheduled for Friday, 4/25/18 - Service tech, Mr. Scott Davis, came to house to install wireless system for internet and cable TV...It took him over 6 hours because of the corners the wireless signal had to travel and he couldn't ever get it to work properly.
He left and returned on Monday, May 30, 2018 and removed all equipment and informed Frontier Communications of same and customer wasn't happy with service and to cancel account. After receiving 1st bill the end of May, I proceeded to speak with every supervisor possible to cancel bill due to lack of service.
After 5 months of calling, received a Credit Collection agency invoice that if I didn't pay it, they would forward to credit bureaus. In speaking with agent, I finally found out that the telephone service was indeed turned on on 4/30/18, but again the tech didn't show up until 5/25/18.. I agreed to pay a portion of my $158.04 bill for that phone service, but they won't hear of it, because they have actually already turned it over to a collection agency...I was told by numerous agents, that it was forwarded to collection agency because it was over $100.
Based on that, again, I agreed to pay the phone portion of that bill of $58.04 and it would then be under $100 and they could waive the balance, but was continued to be told that I had to speak with Collections and all collections would tell me was that I had to deal with the Collection Agency and pay them. They are only interested in getting the entire amount which I believe is wrong..
It wasn't until the middle of October that I found out that phone had been turned on 4/30/18...Had I known that previously, I would have made the same offer to resolve...I've read many of the previous reports about Frontier and many, many consumers have faced the same or similar situation with not being able to resolve issues with them in regard to answering phone calls, speaking with a supervisor, no customer service, no help. Totally useless company to do business with. Stay away from them.
I had cancelled my account because the TV service no longer worked and it was going to take them 8 days to get to my house to fix it. I couldn't cancel the phone right away because they wouldn't release the phone number for another month. And even though I cancelled the TV and Internet service on a particular date (and transferred it to another carrier), they noted that but didn't cancel it on their end for another month. Then I finally got them to release my phone number and switched that to another carrier--a month later. I paid the final bill on the phone and the rep told me I wouldn't receive another bill. But I did--for early termination. I was not able to pay it online as I usually pay my bills so they charged me $4.50 to pay it on the phone. When I cancelled my service I paid what they told me was the final bill on the phone and the agent didn't charge me. This company continually lied to me about pricing and services and that's the reason I cancelled them. They have terrible customer service.
On Frbruary 7th 2018 A frontier Phone bill was over paid by $41.37 . A refund check was asked for but a wire card Master card was sent for the amount.However it has a fee and a 3 percent per item fee for foreign currency exchange so costs money to use the refund. Frontier Communications was again asked to refund with a check and refused, Wire card refused also even when their advertiising said they would do that. This is a scam that should be outlawed.
My parents switched from Frontier to Spectrum. Frontier owed my parents $75.61. They put the money on a credit card with my father's name on it. My dad passed away. When my mom tried to use the card with the pin given to her, it gets declined. When I call the credit card company for her (she does'nt speak English that well), they say they need a probate letter and his death certificate before they can address the issue of the defective credit card. There was NO probate. My mom automatically got everything that was my dad's. They told me I need a lawyer to fight for my mom's money. So, essentially, they are holding my mother's money hostage.
For the last three months I have been overcharged for my cable, and internet service. I have called them every month to have the bill adjusted and they keep putting me on hold, and/or dropping the call. The last three times I called, I was on hold with multiple people for over two hours. before the call concludes, they agree to a price reduction, but when the bill comes, it's the wrong amount from the previous bill. they agree to credit the bill the next month, but when that bill comes, it's the same as before, prompting another call where I have to go through the same mess again to have the following bill be wrong again. Last month I requested a manager. Again I was put on hold for almost two hours and the manager was supposed to fix the "problems". But, lo and behold, I just received my February bill and it was the wrong amount again.
They are playing a game with the consumers, thinking we will just get tired and just pay the inflated amount. It seems to be deceptive trade practice, and/or fraud.
During July of 2017 I moved my family to a semi-rural community in California. Since we had had great Verizon (Frontier) FIOS 50/50 Mb/s service for most of the past 8 years we decided to give them our new account. We called the Ordering Dept. to sign up for FIOS internet but unfortunately FIOS wasn't available for our residence due to older phone lines in the neighborhood (no coax or fiber optics have been installed). Frontier could only offer us decades-old 5 Mb/s or so DSL service. We voiced our concern about the limited capacity of DSL internet but the customer rep. told us that if we'd give it a try and if it didn't meet our needs that we could simply call within 30 days and cancel without being charged. We then decided to at least give it a try.
The next few weeks we moved into our new residence. Occasionally we would try the internet and noticed it would frequently 'drop' the connection or our PC's would freeze requiring reboots. We figured after we finished moving in and finished more important tasks after a move, we would run some PC utilities to better match the slower DSL speeds and different Wi-Fi modem, and that would probably solve our problems.
We ran the utilities, reconfigured our PC's and re-installed a few drivers but the disconnects and 'hangs' remained. We called Customer Service to cancel our account because their DSL service wasn't working at our location. The customer service rep. had they're technician test the lines and concluded that the lines to the house in fact carried a lot of 'noise' and couldn't be corrected most likely causing the disconnects and hangs. The CSR went ahead and canceled our account and said to disregard any bill we nay receive but call them back if we do receive a bill.
We received a bill and called Frontier back. The CSR said our account was canceled but the 1st month balance removal was still awaiting approval. A month later we received another bill and called Frontier again. The CSR told us the 1st month charge removal was still awaiting approval! He resubmitted the request. The next month we received a letter from a collection agency requesting payment. I explained the situation that the billed amount was an error and wrote the BBB.
Around 12/7/17 Frontier called me responding to our BBB complaint and I explained our situation. They told me that Frontier:
1. doesn't offer a 30-day service guarantee.
2. we waited too long to report poor and unusable service.
3. the bill of $185.91 is valid and due.
I can't believe Verizon/Frontier treats they're long-term, satisfied, returning customers this way.
Frontier expects us to pay for a product/service which never worked properly and, according to their own technicians and tests, can't be fixed or corrected!
I cancelled my service with Frontier for internet service with Fios. I was apprehensive and called and chatted before I moved out of state. A month later I have received 2 bills for service I did not have. I called and they said it could take up to 90 days and if I do get a refund it will be in form of a visa credit card.
I would hate to think if I waited 90 days to pay my bill.
I attempted to chat online and talk to someone on the phone, however, they were not able to bring up my address to confirm I could get service at my new account.
I called them back a few days later, same issue.
Since they were not able to confirm service at my new address, I decided to just cancel my service and told them that.
Approx 2 weeks I received an phone call from a Frontier person trying to set up service at my new address. I was not home.
And today I received a bill to my new address. for internaet and a modem which I haven't gotten yet.
This company is horrible. The people are nice on the phone but their communicationa nd follow through and obviously ability to work a computer to communicate and cancel an order is missing.
There is NOTHING on their website about emailing them or cancelling your plan. You have to call during their business hours (of which the hours are not listed anywhere, and you have to go through 5 minutes on the phone before you know their customer service is NOT even open).
Frontier has charged us for closing an account, when it was an account with no balance and no activity for a home we don't live in, and haven't had service on for 4 years. We have an open current account at our new home, and every time we contacted Frontier the multiple accounts confused the reps. So they closed one. Then charged us. Discover Card fought it and got it reversed.
Now we got a bill for collections for $145, it took over an hour for rep to understand WHY it was on our account. Finally she realized it was for an upgrade on our account. Except we did not upgrade our account.
What we had done was ask for the new, free modem that the Frontier rep told us was completely free of charge. That is how we described it when we requested it from Frontier- "no charge, right???" They assured us there would be NO CHARGE, NO COST, etc.
B*******. Now they are charging us $145 for it.
Apparently that is the "discount rate" after a $50 credit is applied, but don't worry! Our monthly amount is still the same as always, but the charge is still a charge!
My husband called and talked to Frontier and got it down to $77. But that is still B*******. We would not have asked for it if there was a charge.
And the real kicker is that our service is awful!! The "new fiberoptic modem" is as slow as the old Fios one. I WISH there was another option out there for internet.
Towards the end of this year my contract was ending with Verizon, who sold their company to Frontier.
In December 2016, I started reaching out to this company to see what kind of package deal they could offer me out of a promotional deal. My plan did not exceed $150. Because it was during the holidays, I just called to see what they could do for me. Needless to say, they were a little pricey, so I said what the heck, I still got a little bit of time. and decided to resume my research after the holidays.
January 2017- I decided to try again. When I called their customers service line, I spoke to a rep to whom I explained that my contract was coming to end, and that I wanted to see what they could offer me. After on the phone for about a half hour, we concluded that they could not come close to a respectable package that would meet my price range. As I was attempting to finalize my call with them, their rep offered me to be transferred over to another department as they felt they could offer me a package that was not available to them. They transferred me to their "Retention" department. There I spoke to another rep, explained my situation to them and off we went. After about a half hour into the conversation, the rep introduced a package that had fewer channels than what I had originally. The price was somewhere in the neighborhood of $136, and with taxes, it would be within my price range. They introduced the package to me as a Month to Month everyday pricing package, which included all equipment rental, 100 internet speed (free upgrade to what I had) and a few pay channels. It was perfect for what I was looking for. Okay, it had fewer channels, but I was okay with it.
In January 2017, they came out to install a new modem. Oh, life is good.
February 2017- I get my first bill from my so call month to month plan, $437. When I called their customer service line, I explained everything to their rep, and they transferred me to their Retention department where this all started. They looked at everything, and they said, “yes, you are correct, but what happened was that everything changed between billing cycles and that it will resolve itself when the new bill comes out. Because I was accustomed to paying my bills on time, I asked them how much should I pay. The rep stated, just pay what you normally do, and we’ll credit the difference to you on your next bill.
March 2017- I get another bill, for my so call month to month plan. This time it’s in the amount of $637. WoW!!!! What the heck. So, I jump back online with them again. I spend about 90 minutes on the phone with them. Once again, I call their toll-free number, explain everything to them again and once again, I am transferred to, what for it, their Retention department. (the one that started all this mess). I spent about 15 minutes explaining everything again, the rep looks at everything, goes into the note section and confirms my agreed upon pricing. He looks at another area and determines it was a coding error, so they asked me to stay online while they fix it. About an hour later, “I fixed everything and everything’s should now be okay”. They throw a few credits on my account and off I go. I asked them again, how much should I pay. They respond, just pay what you normally do.
April 2017- I get another bill, for my so call month to month plan. This time my bill is, “wait for it” $621. At this point, I am upset. I spend another 2 hours as I did back in March with their rep. Afterwards being transferred again to their retention department, it was decided that it was a coding problem that cause this high bill and that the other rep failed to do something causing a multiple stacking coding problem. I remain online again for another hour or so. The rep comes back online and assures me that he was able to fix everything. He gave me a few credits to offset my balance, but could only do so much, due to his limitations. He said he was putting in a ticket to ask his supervisor to apply the remaining credits. I once again asked the rep, how much should I pay. He replies, "nothing" until all this mess has been resolved for you. I waited a few days, and after thinking about it for a while, I decided to make another regular payment.
At this point, I was hot! So, I decided to write the BBB and a personal email to the CEO of this company. I also sent them a certified piece of mail. A week or so later, I receive a call from their executive resolution team. I go over the details with this person. The rep reassures me, I got this this from here.
May 2017- I get another bill, in the amount of $242. It got better, but still not at the rate that we agreed on back in Jan 2017. I call their resolution POC and alerted him to my new bill. He becomes a little irritated with all the errors and asked me to give him a week or so to resolve this issue for me. I told him I was going to make my normal payment again and he said, go ahead as I get your account under control. A few days later I get a call. He stated he resolved everything and that I would still owe them approximately $85. I disagreed with the rep because I had been paying my bill monthly and at a higher rate. He said something on the lines of the amount owed was due to a lapse in service, meaning between my contract ending period and my new month to month service period. Let’s just face it, I had enough. There was no way in hell, I could owe them a single dime.
Because my new services were considered month to month, I decided to cut my losses and move on to another company.
I discontinued my services and I switched company’s. I made sure I turned in all my equipment to include equipment they didn’t even had me down for.
June 2017- I get my final bill. So, I think. Again, it wasn’t for the price we agreed on back in Jan 2017, in fact, it was back up to $234. They discounted my equipment, but added an early termination fee of $200. If you have been keeping up with this complaint, how can that be, you ask? I agree, I was on a month to month plan. I called the executive resolution POC team back and I spoke with the rep that helped me before. We went over everything. He said he would be calling me by the end of the week. An hour passes by, and he calls me and states that after reviewing my case file again, it would be too much work for him to start over again, especially after switching company’s. He recommend that I go ahead and pay the final bill as is, because it would be less than the $200 early termination fee.
Interesting, wow! I know.
Here is some free advice. Run away, don’t walk, run I say, unless you get it in writing. They claim they record everything. They might, and they might not. But if so, how did that help me?
Oh-By-the-Way, I never got a call or e-mail message from the CEO or his office.
This complaint is on Frontier Communications. I called to see if my area was in the approved service area. After some search a person named Huber told me that YES, contratulations you can be signed up for Frontier's internet services. I gave all my information, and was told to look for an email. I waited and then called two days later....no email. Got a Jeremy who said OOPS...i am so sorry your order was not made, you are NOT in the approved service area. He double checked and promised to follow up on this. The next day I called my bank and the fee HAD been taken out of my checking account ! I called Frontier back and talked to a Bree who was very nice and professional. She confirmed that the order was charged but not MADE. She promised to follow up. I called back the next day and talked to a Trevor , who was very nice and he also promised to follow up on this. He verified that the order was NOT in an approved service area. I was put on hold and then after 5 minutes , I hung up. I promised to file a complaint every day until my fee amount is replaced or refunded. This company will take your money and knowingly provide NO service. Shame on you, Frontier !
I had a horrendous experience with Frontier Communications. Promised things not delivered. Extremely poor customer service. Put me on a different long distance carrier without informing me, resulting in an exorbitant rate (over $3 a minute for continental US calls) and then sending a collection agency after us while we were still trying to get it sorted out. Really a lousy company to deal with.
In August of 2016 I received by mail a misleading advert from Frontier communications promising services related to FIOS High Speed Internet including language of a 1 year $30 per month rate for High Speeds of 30mb download speed via fiber internet connections which "FIOS now provides in your area!" When the installer arrived he informed me that unfortunately my home would not get the coverage the ad promised but that it would be comparible. I explained that I wanted the $30 for 30mb plan only and that I currently was paying $59 per month with time warner but wouldnt be able to switch unless the speed was at least 20mb. He immediately informed me he could not promise me that speed. So I said no. In response the installer called his supervisor to see what could be done and then asked me if I would allow him to install it and test it. I asked him if it would be free or if they planned to charge me in the case I did not want it based on downloads that were not acceptable for my home (I work from home as a web developer so my download and upload speed is very important as I have two boys as well playing games while I code).
The installer promised no fee would be charged for the install if I declined the service but that the supervisor would allow him to install it and bill me for the install only "if I decided to keep the service.."
Boy was In for a treat! Within hours I was horrified to find that their "High Speed" was only 6mb down and less than 3 mb up. I tried for two days to force my kids to accept the speed but on the third day I tried to upload a single photo while my kids were gaming (a photo less than 3mb) and it said 4 hrs remaining to upload. It was awful. I called them immediately to cancel and to explain that FIOS was not actually offered and that sadly I wouldnt be able to use Frontier at this time. Instead of telling me it would be free as promised by the installer, the phone relresentative explained I would pay a pro rated daily amount. Asked if I had to pay for the installer or the modem and the Frontier service representative said no to both and that I could throw the modem router away. I was shocked by that and realized it was actually the modem router that was the outdated device. Needless to say I immediately called time warner and was out of pocket another $200 to pay for the installer to drive out again plus the first months increased rate as I no longer could sign up for the $60 plan I had to buy the same speed. In total I ended up in $235 bill from Time Warner to buy back the speed I was in (plus install). In shock Frontier went against what their phone representatives, installer, and the installers' supervisor's billing language: I got a bill on 8/09/2016 for $233 charging me $150 for the installer plus another $50 for the modem they told me to trash. So upon calling them to explain that was not the deal I thought we had agreed on the phone representative agreed and immediately transfered me to a supervisor to make a claim to zero out the debt as promised. I was happy because they seemed very responsive to the misunderstanding, I assumed the case was over.
To my astonishment on 9/09/2016, I was billed exactly the same amount! I called again and immediately I got the same exact response: an apology a transfer to a supervisor and the same tone of "customer first" voice patterning language that makes you feel all warm and fuzzy. But I was understandibly concerned and asked if the supervisor could assure me in some way that this would not happen again. He stated that it was just the way it was worded that made it get refused and that he knows better how to use language to get it passed to zero it out. Sadly, even before I recieved the third bill, I get my first debt-collector threat demanding the $233 or else I would be sent to a debt collection agency! Amazed I tried to contact them directly by calling. These people were totally opposite to the attitude of the Frontier billing department supervisors stating flatly that their job was "only to collect my money "and "had no authority to reverse the error" and refused to transfer me to a supervisor." They recommended that if I "wasn't calling to make a payment, and still have problems with the bill" I was to call back the Frontier billing department. Since they refused to remove the amount, I angrily and reluctantly called back billing to stare again at the bill in disbelief for the third time that $233 was billed in error. This time I was more motivated to solve the issue having now 3 letters in front of me.
I reasoned (third time is a charm) that because the billing department supervisors seemed so empathetic and professional in the past, that I shouldnt act confrontational. Again the same reassuring tone of voice, same promise to "make notes of my concerns - as well as apologizing after I explained the story about the issue made over 3 months ago which every time I had called I was promised that they were to "zero out " the error which they already had notes on. October 4th, I get another debt collection threat only this time in the amount of $197 (somehow it was reduced $36 in my favor?)!! Why on Earth $36 only?! I have no idea. Seemed odd to me. So I called billing again confused why only $36 was removed. They said they would call and find out and then call ne back. No one called me back but 1 week later on 10/09/2016 I get the normal bill only this time it remarkedly has been cut in half now a balance of $129 and as if to test me to see if I would just pay them off to stop the anoyance, they sent along with the bill another collection agency threat for the nee balance of $129. I lose my marbles at this point.. knowing full well these crooks are playing games.
So I call back billing only this time confrontional and angry. I am transfered to a supervisor whom calmed me down immediatly with his assurances (Just as they always do), and asked me to re explain it again for the 5th time so he could start his own "investigation." He promised in (Jesus name even) to "zero it out" and that he knew of someone he could call about it and solve it "once and for all" (been through this already I told him), and he apologized also for the repeated billing I kept being threatened though as well. Sadly on 11/03/2016 I recieved the same bill for $129 and felt that it was time to find lawyer for harrassment, I called again for the 6th time and this time I recorded the call (with permission) I asked the supervisor to state his name and told him that I wanted to sue Frontier if possible for harrassment. I told him that its been extremely frustrating attempting to get anywhere with the ficticious bill and that I wanted to not have to call again. He very kindly told me he would personally eliminate the bill and file another claim to remove the bill and apologized. I have not recieved another bill from Frontier billing, however shocking it may sound, the threatening offices have now started using "sympathy" language to get me to pay them. I have a funny slightly less threatening collection agency warning using language like "..we know that under uncertain financial times, keeping up with one's financial obligations can sometimes be challenging... enclosed is a coupon we urge you to use to make your payment to avoid further action."
I looked carefully at the bill and noticed it was no different aside than that the balance due was reduced now to $67. I was thinking " What kind of crap is that? Its the exact same letter exact same format as the other threatening collection letter and certainly no coupon (just the single sheet with the same threat worded differently as if for poor people!?) Frontier should be ashamed of that.. they just renamed the threatening bill as a sales pitch calling the collection letter a "coupon?!" That just made me infuriated that somehow I would feel better anout being ripped off "in error" for less than what was originally mistaken?! That just basically made me ill. Why on earth woud I pay twice the amount of the promised $30 a month (with less than a 10th of the download speed promised on the advert) for only using their fake High Speed for just 3 days? Im never paying 2 months worth of anything for just 3 days worth of use. More importantly, I cannot be billed for installation since it was agreed by the installer to be "experimental" I cannot be billed for the router either since I had offered to return it twoce and they repeatedly I was told to trash it. So today I get the standard threat letter only this time with very strong language unluckily though this this time its the same $67 same layout but only now of course its not a "coupon.." instead its supposed to be more frightening and labeled "Collection Agency Pending."
I have every bill Frontier has sent to me and every letter threatening me for their own incompetnence to provide a quality internet service in my area. This stack of harrassing letters sitting here in front of me dates clear back nearly half a year. I am not calling billing again.. because I already know that its no use. I have not recieved a bill now for 2 months and their letter accuses me for not "contacting them" yet they have not billed me. So I cannot take seriously the threatening debt collection / coupons since they dont seem to have means to call them in a way that can correct their error nor even seem to be consistent on what I owe them and surely have no consistency as to the language in what they even label their collection coupons. My advice is if you dont get the fios rate do not experiment with them if offered: you will become just a billing experiment with them to try to extort you with debt collection threats.
Frontier Communications completed an acquistion of Verizon FIOS in Florida and on APril 1st, 2016 began transisiton customers. I was one of those customers and after many years as a loyal and satisfied customer of Verizon FIOS my experience with Frontier has been the polar apposite.
My trouble began at my then current residence where my phone service stopped and as such my security monitoring through ADT was dissabled. Next internet went out, then finally sound followed by picture on our cable TV. It took over 3 weeks to have these services "restored" only to then have intermitent outages therafter.
At the same time, we were renovating our new home and had a single landline phone there to allow security monitoring services through ADT. As a result of this when we went to transfer our service we were told that your phone number is your account number and we could not trasnfer our account because we already had a phone line at the new residence, but were assured that all of the sa,e services and pricing would be applied and all that would change is our account number - WRONG! After paying $139.23 for 21 months our bill skyrokected to $249.42 for the exact same serice of 1 DVR cable box, 1 wireless router, and 1 landline phone. In addition their system "automatically back-cilled us in error" as the customer service managers put it for the prior 3 months at the new address where there was only phone service pilling up $626.31 cents for TV and INternet service that was not actually installed at that residence at that time. And to add insult to injury we were billed for installation, even though it was advertised and confirmed as free. And an $11.99 monthly fee for "inside wire maintence" was added without our authorixzation or even notification - watch out for this fradulent tactic Frontier charges you for service warranty on their defective equipment, it is not included as with other ISP, cable, and phone companies!
After speaking to various managers over the past two months and being promissed that the mistakes on their side would be resolved and reflected on our next billing statement, each new statement is worse than the last with pricing going up - not down - and these so called "credits and adjustemnts" never actually being applied ot our account.
I am now taking my dozens of pages of notes with names, employee numbers, amounts paid, confirmation numbers and contacing local attorneys to take action. I have reported Frontier to the consumer protection agency office of Pam Bondi and recommend other consumers mistreated, decieved, and taken advatage of such as myself do the same. If enough of us take action as consumers in Connecticut where Frontier bungled their acquistion of AT&T Uverse they eventually got the service they were promissed at the prices promissed. Until we get other ISP's and cable options in our central Florida area it will be on us the consumers to force this company to act lawfully and treat us with the respect we deserve as their companys financial base!
Frontier Communication - they are a trip and a half!! So disappointing and ridiculous....I called to ask why I pay $40 per month for a "complimentary internet upgrade".....her answer: "hmmmm...yeah...wow...interesting....um.....". "well it might be....". Okay honey...let me speak to a supervisor please. So he gets on the phone...."well...what that is...when u were with FIOS you paid $70 for that service and we've grandfathered you in at $40". Me: "Okay...so it's NOT complimentary"...." Him "well...we're saving you $30 a month". Me: "but it's NOT complimentary...I"m paying $40 a month". We went 'round and 'round ......
Me: "okay...so what is this $8 charge I'm paying for "FIOS TV UPGRADE". Him: "um...hmmmmm...welllll.....I'm not sure because we don't have access to the old FIOS billing to see what that was". Me: "So you are charging me $8 a month and you don't know for what....please take it OFF....". Him...."if I take it off it might affect one of your services or something". me: REALLY???? "I'll take the chance...take it off" Him (laughing) "okay...but I just wanted to make you aware of that".
ARE U KIDDING ME RIGHT NOW???? This company SUCKS...and we pay them $177 a month for things they cannot even tell us what they are for. pitiful.
I tried to get landline phone service and internet set up for my elderly mother. She had to move to a new city and her existing company did not provide service in Hillsboro. The retirement home had stated that Frontier provided phone service in Hillsboro.
I began the quest on 8-15-16. The technician was scheduled to come to install on 8-18-16. Prior to arrival he was supposed to call me. I had already made arrangements with retirement home staff to let the technician in. The technician arrived and since I was not there he left. He tried to call but because of the original customer service agent setting up the account had listed the wrong information in the file, the technician called the wrong number. I had to escalate and was promised he would come back the next day, 8-19-16. Apparently he came back, but again, did not check with front desk or call me. I had repeatedly given my contact information over and over. Yet, somehow it was not there.
At this point, my elderly mother will move into an apartment and not have phone service for an emergency.
This complaint is my last hope to get the word out about this company( frontier) We live in a small town and they are the onlt provider for internet and its horrible, they are horrible...back in January,2016 I called to get internet into my home,I was charged $111 for a unpaid billed...I never had service prior to this and they removed the money from my account,I recieved an e-mail saying they recieved there payment!!..WHAT..anyway i only recieved service April 7th,2016 so from January till April no tech ever came to my house or hooked up service...In the meantime my son is homeschooled i had to go to court ,pay fines because he wasnt able to log on to the internet..Now my first bill comes in May $208.34...for what!!!...it was 29.99 a month...so for 1month it was $208 of course They told me it was for services like shipping and handling...NOTHING was ever shipped,I do not have a house phone i just needed basic internet!! now they took $111.
00 and $208.00...this all from april 7th...TODAY is 2016-06-29 I called to cancel internet because they took 140.00 out of my checking account and i havent had internet in 3weeks..this is only a short term explanation....they rip off the whole town...nobody ever has internet they over charge us...I want my money back or something done!!...Oh and im being charged 9.99 to cancel my internet...really!!..because they havent taken enough of my money
I had service with Verizon. It was like pulling teeth to get service out of Verizon. I wasn't looking forward to the the sale of Verizon to Frontier after reading all the horror stories online about Frontier's lack of customer support. I have had difficulty since the change took place, first an outage, a slowdown, and then no migration procedures from Verizon accounts to Frontier spelled out. No emails, and pathetic support on the phone to try and do simple workarounds such as email account passwords. No such luck with Frontier Customer Support for Internet. I couldn't get a owrking email account password from them online or otherwise. I suppose its because I refused to allow Frontier Communications to barrage me with phone marketing emails, texts and phone messages like Verizon likes to force customers into doing in order to get service. Its a very SORRY state in the US when it comes to the utter corporate monopolistic practices of large communications corporations, and Frontier is NO EXCEPTION! Thank you Bill Clinton.
I placed my order on May 1 2016 for cable and internet to be installed at my home. The tech came out and buried wires on May 13 in doing so he broke the cement cover on the ground wire box. Today May 18 no installer showed up. I called twice the first person said yes the tech should be out there any time. Two housrs later I called and they said tech never got the work order due to tech diffaculty and they cant come out untill June 8. I cancled order and placed a complaint withh BBB and now I am fighting with them to get my deposit back.
This company took over Verizon internet, landline and television services in Texas on April 1, 2016. On April 5, 2016, my internet was completely out for 6+ hours. Today, April 7, 2016, I have had intermittent internet connection (mostly not working at all). The other 5 days, my connection has been extremely slow a lot of the time. Verizon customers are to transfer their online accounts to Frontier and that has not worked either.
They have this posted on their Facebook page..."We will continue to provide the same products and services you currently enjoy with Verizon". In only 7 days, they have failed miserably. This is nowhere near the same service I was receiving with Verizon just 8 days ago!
I called for internet and phone service frontier salesman told me free instalation and my bill will be $49.95 a month. I said great I made an appointment for them to come out. The tech came out and i told them the salesman told me free instalation he said usually it is expensive to instal let me make sure its free before i do the work. I said ok sounds good. A while later he says your all set i'm going to start working on it now. He finishes the work and i said thank you. Two months later I get a bill for $494.99. I spent hours on the phone trying to fix it and they tell me there is nothing i can do i have to pay it. So they did the work fraudently changed me. Told me the work was 100 percent free and give me a bill to pay for 494.90 and tell me there isn't anything i can do about it. So mad, i am not paying that bill.
I signed up with Frontier to install their internet service. They told me that installation was free. When they got to my home they said that the equipment was missing. I told them that I had purchased the house as a foreclosed home, and that I bought it as-is and the box or equipment was not present when I bought the home, as well as other items were missing an or broken, as one might expect with a foreclosed home. They said okay, no charge on the install. But then they failed to install it correctly, and had to come out about ten times to try to fix it, each time they tried to get me to pay for installation, I said no, that I would cancel if they expected me to pay for installation. They were asking for around $100.00 dollars. So, finally they get it installed and it works and they send a bill for something like $100.00 installation fee. I called complained and they dropped it. Now they sent me a damage repair bill for $579.71 for a bad line. They came out and ran a line, did it wrong, had to come out a second time and rerun the line, and now they want me to pay for it. This is the tenth time they keep trying to get me to pay for a combination of their equipment going missing long before I moved into my home and their constant failures to setup the new equipment correctly, where they had to come out over and over again to try to get it right.
I was promised 12 MBS and after a month I am only getiing one 1/2 MBS. It's been 3 weeks and the representitive told me there is nothing he can do that they are too busy and have too many customers.
I had a package deal....and now every 3 months the bill is going up. They say it is due to "taxes and sur charges" and " they are not responsible for state taxes. The taxes in Indiana DO NOT go up every 3 months! This is a scam. My billing is recorded here in copy and paste.
Does anyone else see an every 3 month pattern here? Or am I the only one that sees it and pays it??? It is a package deal....price is to remain the same every month.....but so far it has only gone up!!! This is NOT the way package deals work! Frontier is not working by the rules! I am not the only one going through this. Check out the Frontier face book page....many complaints
Frontier Communications Corporation Reviews
For quite some time now, the dollar has been at the same level exchage with the British Pound and the EU Euro, but this company, who sells a digital currency to be used in the game, charges Americans 50% more than they do Europeans or UK members who play the same game.
The site is here: Elite Dangerous Arx
Examples:
5000 Arx cost 2.99 pounds, 3.49 Euro, or 3.99 dollars
Current exchange rate: 1 pound = 1.14 euro or 1.11 dollars.
The price should be reflected in the current, or at least reasonably current, exchange rates but they clearly are not. I submitted a complaint to them about this and was completely ignored.
Also, the more you buy, the more you get ripped off. The max Arx package which is 85,000 Arx cost 44.99 pounds. If run by the current exchange rate, it should cost $49.98. They are currently charging $59.99, which is just over 20% more than they should.
Again, this has been pointed out to them both on their website forum and via email. They do not respond at all. I just think it's reprehensible for a business to rip people off by assuming they don't know how to Google up exchange rates.
I called to upgrade my internet service to 1 GIG, 5/4/21. The agent offered a deal of ~$100/mth with fees and taxes. I accepted, was told my equipment was already upgraded to provide 1 gig service and no tech would be needed. My confirmation #79329013. Agent told me it would take 4 to 5 days to see the change. On 5/22/21 I hadn't seen any major increase, so I changed my cabling from Moca to Ethernet. I called tech to switch to ONT, which they did. I saw a slight increase, but not much over 100. The tech looked into what was going on and transferred me to a sales agent. The sales agent proceeded to tell me the original agent from 5/4 was wrong and that the price would actually be $139/mth + $85 for a tech to come out. Now I'm in a bind, I travel for work making it hard to schedule a tech, plus I outraged over the sudden bate-n-switch. This practice is grotesquely unethical and immoral. My equipment is the best they provide, my connection is fiber to Ethernet. There is nothing to check. Let alone I made the order back on 5/4, and no one called me or did anything about it. Forcing me to call them and told the last agent was wrong; so there's no accountability, so what's to say the agent today was right. Frontier made a deal, and as far as I'm concerned they're in breach of contract. THEY NEED MAKE THIS RIGHT!!!! They have recordings to prove what I'm saying is true. I'll be posting this on the BBB, consumer complaint and the public service commission and any other posting I can find. This is fraud; to think I've been loyal for 12yrs, even when they sneak in an extra $10/mth. Buyer beware!!!
What ever you, do not pay Frontier communications any money. This is the biggest scame in the history of phone and internet service. They litterally bill you for services never provided. They have fake a*s billing and complete bullsh*t service. I hired an attorney to sue Frontier and their collections agency. Frontier is bankrupcty and the are immuned to civil prosectution. The Attornety General in Washington has sued Frontier and they have been ordered to pay by a court more than 1 million dollars in bogus charges. Our law firm recently sent this to Frontier and their bogus comlection agency FCS (https://www.fcscollects.com/) Copied directly from the letter sent to Frontier and their representatives:
Sandra - following up on our call, I'm writing to request that FCS immediately cease its collection efforts with respect to the referenced account. My client has already paid $4,121.82 to Frontier for services from September 2019 to February 2020, which was in excess of $1812.30 of what my client agreed to pay through the promotion Frontier advertised. Even though my client notified Frontier of the overbilling issue, Frontier kept sending bills without correcting the overbilling issue. As a result, my client cancelled services in April 2020. Upon cancellation, Frontier kept billing my client for services and is now attempting to charge a "cancellation fee" in excess of $2000.
When my client refused to pay these disputed amounts, Frontier unlawfully turned it over to FCS for collection. Attached are the dispute and cancellation notices my client sent to Frontier, all of which were ignored. In attempting to collect this alleged debt, Frontier violated various provisions of the Texas Debt Collection Act and the Fair Credit Reporting Act. If necessary and at that appropriate time, I will set forth these violations in detail. For now, suffice it to say these violations have damaged (and will continue to damage) my client's credit. On a related note, this email serves as formal notice of a dispute regarding the accuracy of information provided by FCS to any credit reporting agency, thus triggering important statutory deadlines. See, e.g., Tex. Fin. Code § 392.202, 15 U.S.C.A. § 1681s-2.
Frontier's actions are inexcusable, and its attempt to collect overcharges from my client while damaging its credit will not be tolerated. For these and other reasons, my client demands that you immediately cease all collection efforts. My client demands further that you contact any credit reporting agencies and request that they remove any reported debt allegedly owed to Frontier. If you refuse, we intend to pursue all available legal remedies and will seek to recover all damages, attorney’s fees, and costs incurred as a result of Frontier's actions. Please direct all further communications to me.
Mr. McShan
So I moved into my new house in November 2019. Call frontier communications for Internet service and the representative asked questions to determine what service would be right for us. She asked about mobile phones, iPads and streaming movies. So she said they could handle all 5 family members needs with their service. Installation day came and the tech could not get the system to run at the speed to handle our volume.
So after 2 weeks of slow service not being able to stream movies and do home work I called and canceled and explained that they did not do what they promised. The representative told me that there were no charges and she would cancel the account and that there was no need to return the equipment. So now after 7 months they have sent me to collections for something that number one they did not provide and second the representative said was taken care of.
I've called numerous times and they all say that it has been fixed to today a reached a rude unprofessional person who said just get over it and pay the bill. I am not paying for them wasting my time. If they can't provide the service needed just say so. I will NEVER use Frontier Communications again!!!!
In early July I called for information on how to cancel Frontier service and port my number to another carrier. Spoke with many persons who could not tell me process. Wanting to complete this before the end of paid up billing period the 18th, I called Tracfone and they sent order to frontier. I called frontier on the 17th and was told order was received and I was paid in full. Bill's continued to arrive for this cancelled service. Then bills started to arrive for account with another number. I contacted them immediately to tell them I had not asked for, authorized, or received service on the number listed on this bill. I continued calling them every month when additional bills arrived explaining not only the cancellation but also the bills sent for bogus account. One of last contacts said acct. was backdated and closed and gave me a confirmation number. In November, they turned the bogus acct. over to collection which I disputed in writing. I have written Frontier as well with complete timeline and names of the more than nine people I spoke with over the months of attempting to settle the matter. Today, Nov 26, I received another bill. I refuse to pay for service cancelled, confirmed, and service never authorized. I assume they don't want to easily allow customers to leave. I also assume someone on commission to sign up new accounts, created an acct I did not authorize.
I had my service go out for at least 2 weeks, and it took forever to get anyone out to look at it, not counting the hours I spent on the phone trying to get through. Being a business I need internet, and had to go with something else and had to cancel.
Then they charged me $700 in cancellation fees, which I think is an outrageous amount. I do not recommend Frontier Communications to anyone looking for internet service, especially if you need to cancel for any reason.
We have subscribed to Frontier FiOS services since they acquired Verizon FiOS (which we had since 2005). Service was provided at two (2) consecutive residential locations beginning at and then , both located in Holiday, Florida.,
Following the expiration of our initial no-contract service plan with Verizon, we subscribed to Frontier's no-contract 1 yr discounted offer for $49.99/mo. Instead, we were billed almost double the amount offered. Despite many many calls to resolve their mistake, lies and contradicting excuses, the problem was not fixed and still indures.
During this issue, our house was sold and we relocated to in the same neighborhood. We re-established service with Frontier with the same 1 year 150Mps/150Mps no-contract plan of $49.99/mo.
Prior to the expiration of our plan, a Frontier email offered us an upgraded plan of 200Mps/200Mps for an additional $5, bringing plan to $54.99. Our first bill two (2) months ago was approx. $75 and service was not upgraded. Again, despite many long and exhausting calls, nothing has been corrected and we are experiencing a repeat of the same run around. The erroneous billing continues and from conversations with other Frontier customers it appears to be systemic.
I Am 85 Years Old, I Purchased An Alarm Button From Frontier Communication For $7 Per Month So I Can Call 911 When I Have An Emergency,
4 Month Ago I Fall Down In My House And Couldn’t Use The Emergency Button. But By The Help Of Friends, I End Up In A Hospital And Now Permanently In A Nursing Home Frontier Communication Kept Sending Me Bills Pus $40 Fees Every Month For Not Been Able To Pay the $7.
In March I Asked a Friends To Call The Frontier Communication And Cancel This Emergency Button But My Friends Didn't Succeed In Canceling. I Tried To Call And Cancel But I Also Couldn’t Succeed, Then Myself With A Help Of A Friend Tried To close my account but We Both Together Couldn’t Succeed And We Were Not Able To Speak To A Life Customer Service To Cancel, All The Customer Service Of Frontier Say They Cannot Cancel Or They Transfer Me To Another One who Calls Me Names And Hung Up Or They hung Up On Me The Minute I Request To Cancel And The Minute I Request To Speak To A Supervisor They The Frontier Communication Customer Service Will Hung Up On Me.
Every Time We Call Frontier Communication, We Have To Wait On Hold For 45 Minutes To An Hour To Get A Life Person And After I Tell Them I Need To Cancel They Hung Up On Me. I Spend More Then 40 Hours Trying To Cancel My Account, But I Did Not Succeed, My Bill Is Now Over Then $200 Dollars And Still Going And I Am Not Using This Service Because I Am Permanently In A Nursing Home .
I Need Your Help To Cancel My Account And To Adjust My Account To Take All The Fees Off And The Monthly Fees Of The Last 4 Month.
The Phone Numbers That I Tried To Connect With Frontier Communication are : (800)921-8101, ((800)8016652, (844)874-4004
Please, Try To Dial Any Of Those Number And Check How It Is Impossible To Reach Customer Service And How It Is Impossible To Close An Account.
My Account Fees Are Going Up Fast And There Is No Way To Close This Account,
Fronteir communications withdrew credit from the bank account after they where contacted by phone feb 18 2019. The last day to cancel in these situations was feb 19, 2019. I called an cancelled the frontier communications service and spoke with an assoicate.
The assoicate was speedy and hard to understand when i provided the original account number. The assoicate said it would be canceled by the next business day that would be tuesday feb 19, 2019. Later that morning, i contacted to confirm cancellation on feb 19, 2019 and again the frontier associate denise at the listed phone number attached submitted request 2 of 2 to cancel the monthly subscription I.E., monthly frontier communication).
The associate said something like No worries we have cancelled the service, and no charge has been made from the bank account). Hourse later that day my bank account was withdrawn $149 approximately and by then it was impossible to cancel more.
We are overwhelmed with this frontier communication weird and funny-bank withdrawal scenerios that they assume is just policy.
We have created a bank case I.E. Case #11060205 against frontier payment reference number b9f4qdyp) and we where asked by a wells fargo claims department to contact frontier if we wished for a refund of the sneeky withdrawn payment for the amount of 149.00 usd credit.
This and 95 other scamion against frontier comunications is concerning to its readers who are overly charged, cancel before a grace period of 12 hours and are yet bank charged and etc.
We called again as the wells fargo claims associate mentioned that we could if we wished and again we spoke the entire rap over and over. We asked to speak to collections and we asked to speak to management and we asked to speak to refunds and nothing helpful came out of the 2nd call conversations.
So its a dissapointment that this company has cheated and wrongly done its norhtern american consumers of there daily goals becasue they cannot handel decision making current with other competing home entertainment service media networks.
After many failures, we had an appointment today and late in the day they annouced that the appountment was going to be delayd another 5 days. I have a lecture to prepare and have been interrupted frequently in my access to the internet.
4/27/18 - Spoke with Agent to set up my account and transfer my home phone line from Spectrum to Frontier, which was done on 4/30/18... Service Technician and install was scheduled for Friday, 4/25/18 - Service tech, Mr. Scott Davis, came to house to install wireless system for internet and cable TV...It took him over 6 hours because of the corners the wireless signal had to travel and he couldn't ever get it to work properly.
He left and returned on Monday, May 30, 2018 and removed all equipment and informed Frontier Communications of same and customer wasn't happy with service and to cancel account. After receiving 1st bill the end of May, I proceeded to speak with every supervisor possible to cancel bill due to lack of service.
After 5 months of calling, received a Credit Collection agency invoice that if I didn't pay it, they would forward to credit bureaus. In speaking with agent, I finally found out that the telephone service was indeed turned on on 4/30/18, but again the tech didn't show up until 5/25/18.. I agreed to pay a portion of my $158.04 bill for that phone service, but they won't hear of it, because they have actually already turned it over to a collection agency...I was told by numerous agents, that it was forwarded to collection agency because it was over $100.
Based on that, again, I agreed to pay the phone portion of that bill of $58.04 and it would then be under $100 and they could waive the balance, but was continued to be told that I had to speak with Collections and all collections would tell me was that I had to deal with the Collection Agency and pay them. They are only interested in getting the entire amount which I believe is wrong..
It wasn't until the middle of October that I found out that phone had been turned on 4/30/18...Had I known that previously, I would have made the same offer to resolve...I've read many of the previous reports about Frontier and many, many consumers have faced the same or similar situation with not being able to resolve issues with them in regard to answering phone calls, speaking with a supervisor, no customer service, no help. Totally useless company to do business with. Stay away from them.
I had cancelled my account because the TV service no longer worked and it was going to take them 8 days to get to my house to fix it. I couldn't cancel the phone right away because they wouldn't release the phone number for another month. And even though I cancelled the TV and Internet service on a particular date (and transferred it to another carrier), they noted that but didn't cancel it on their end for another month. Then I finally got them to release my phone number and switched that to another carrier--a month later. I paid the final bill on the phone and the rep told me I wouldn't receive another bill. But I did--for early termination. I was not able to pay it online as I usually pay my bills so they charged me $4.50 to pay it on the phone. When I cancelled my service I paid what they told me was the final bill on the phone and the agent didn't charge me. This company continually lied to me about pricing and services and that's the reason I cancelled them. They have terrible customer service.
On Frbruary 7th 2018 A frontier Phone bill was over paid by $41.37 . A refund check was asked for but a wire card Master card was sent for the amount.However it has a fee and a 3 percent per item fee for foreign currency exchange so costs money to use the refund. Frontier Communications was again asked to refund with a check and refused, Wire card refused also even when their advertiising said they would do that. This is a scam that should be outlawed.
My parents switched from Frontier to Spectrum. Frontier owed my parents $75.61. They put the money on a credit card with my father's name on it. My dad passed away. When my mom tried to use the card with the pin given to her, it gets declined. When I call the credit card company for her (she does'nt speak English that well), they say they need a probate letter and his death certificate before they can address the issue of the defective credit card. There was NO probate. My mom automatically got everything that was my dad's. They told me I need a lawyer to fight for my mom's money. So, essentially, they are holding my mother's money hostage.
For the last three months I have been overcharged for my cable, and internet service. I have called them every month to have the bill adjusted and they keep putting me on hold, and/or dropping the call. The last three times I called, I was on hold with multiple people for over two hours. before the call concludes, they agree to a price reduction, but when the bill comes, it's the wrong amount from the previous bill. they agree to credit the bill the next month, but when that bill comes, it's the same as before, prompting another call where I have to go through the same mess again to have the following bill be wrong again. Last month I requested a manager. Again I was put on hold for almost two hours and the manager was supposed to fix the "problems". But, lo and behold, I just received my February bill and it was the wrong amount again.
They are playing a game with the consumers, thinking we will just get tired and just pay the inflated amount. It seems to be deceptive trade practice, and/or fraud.
During July of 2017 I moved my family to a semi-rural community in California. Since we had had great Verizon (Frontier) FIOS 50/50 Mb/s service for most of the past 8 years we decided to give them our new account. We called the Ordering Dept. to sign up for FIOS internet but unfortunately FIOS wasn't available for our residence due to older phone lines in the neighborhood (no coax or fiber optics have been installed). Frontier could only offer us decades-old 5 Mb/s or so DSL service. We voiced our concern about the limited capacity of DSL internet but the customer rep. told us that if we'd give it a try and if it didn't meet our needs that we could simply call within 30 days and cancel without being charged. We then decided to at least give it a try.
The next few weeks we moved into our new residence. Occasionally we would try the internet and noticed it would frequently 'drop' the connection or our PC's would freeze requiring reboots. We figured after we finished moving in and finished more important tasks after a move, we would run some PC utilities to better match the slower DSL speeds and different Wi-Fi modem, and that would probably solve our problems.
We ran the utilities, reconfigured our PC's and re-installed a few drivers but the disconnects and 'hangs' remained. We called Customer Service to cancel our account because their DSL service wasn't working at our location. The customer service rep. had they're technician test the lines and concluded that the lines to the house in fact carried a lot of 'noise' and couldn't be corrected most likely causing the disconnects and hangs. The CSR went ahead and canceled our account and said to disregard any bill we nay receive but call them back if we do receive a bill.
We received a bill and called Frontier back. The CSR said our account was canceled but the 1st month balance removal was still awaiting approval. A month later we received another bill and called Frontier again. The CSR told us the 1st month charge removal was still awaiting approval! He resubmitted the request. The next month we received a letter from a collection agency requesting payment. I explained the situation that the billed amount was an error and wrote the BBB.
Around 12/7/17 Frontier called me responding to our BBB complaint and I explained our situation. They told me that Frontier:
1. doesn't offer a 30-day service guarantee.
2. we waited too long to report poor and unusable service.
3. the bill of $185.91 is valid and due.
I can't believe Verizon/Frontier treats they're long-term, satisfied, returning customers this way.
Frontier expects us to pay for a product/service which never worked properly and, according to their own technicians and tests, can't be fixed or corrected!
This is unacceptable.
I cancelled my service with Frontier for internet service with Fios. I was apprehensive and called and chatted before I moved out of state. A month later I have received 2 bills for service I did not have. I called and they said it could take up to 90 days and if I do get a refund it will be in form of a visa credit card.
I would hate to think if I waited 90 days to pay my bill.
I was going to MOVE my service.
I attempted to chat online and talk to someone on the phone, however, they were not able to bring up my address to confirm I could get service at my new account.
I called them back a few days later, same issue.
Since they were not able to confirm service at my new address, I decided to just cancel my service and told them that.
Approx 2 weeks I received an phone call from a Frontier person trying to set up service at my new address. I was not home.
And today I received a bill to my new address. for internaet and a modem which I haven't gotten yet.
This company is horrible. The people are nice on the phone but their communicationa nd follow through and obviously ability to work a computer to communicate and cancel an order is missing.
There is NOTHING on their website about emailing them or cancelling your plan. You have to call during their business hours (of which the hours are not listed anywhere, and you have to go through 5 minutes on the phone before you know their customer service is NOT even open).
Frontier has charged us for closing an account, when it was an account with no balance and no activity for a home we don't live in, and haven't had service on for 4 years. We have an open current account at our new home, and every time we contacted Frontier the multiple accounts confused the reps. So they closed one. Then charged us. Discover Card fought it and got it reversed.
Now we got a bill for collections for $145, it took over an hour for rep to understand WHY it was on our account. Finally she realized it was for an upgrade on our account. Except we did not upgrade our account.
What we had done was ask for the new, free modem that the Frontier rep told us was completely free of charge. That is how we described it when we requested it from Frontier- "no charge, right???" They assured us there would be NO CHARGE, NO COST, etc.
B*******. Now they are charging us $145 for it.
Apparently that is the "discount rate" after a $50 credit is applied, but don't worry! Our monthly amount is still the same as always, but the charge is still a charge!
My husband called and talked to Frontier and got it down to $77. But that is still B*******. We would not have asked for it if there was a charge.
And the real kicker is that our service is awful!! The "new fiberoptic modem" is as slow as the old Fios one. I WISH there was another option out there for internet.
Towards the end of this year my contract was ending with Verizon, who sold their company to Frontier.
In December 2016, I started reaching out to this company to see what kind of package deal they could offer me out of a promotional deal. My plan did not exceed $150. Because it was during the holidays, I just called to see what they could do for me. Needless to say, they were a little pricey, so I said what the heck, I still got a little bit of time. and decided to resume my research after the holidays.
January 2017- I decided to try again. When I called their customers service line, I spoke to a rep to whom I explained that my contract was coming to end, and that I wanted to see what they could offer me. After on the phone for about a half hour, we concluded that they could not come close to a respectable package that would meet my price range. As I was attempting to finalize my call with them, their rep offered me to be transferred over to another department as they felt they could offer me a package that was not available to them. They transferred me to their "Retention" department. There I spoke to another rep, explained my situation to them and off we went. After about a half hour into the conversation, the rep introduced a package that had fewer channels than what I had originally. The price was somewhere in the neighborhood of $136, and with taxes, it would be within my price range. They introduced the package to me as a Month to Month everyday pricing package, which included all equipment rental, 100 internet speed (free upgrade to what I had) and a few pay channels. It was perfect for what I was looking for. Okay, it had fewer channels, but I was okay with it.
In January 2017, they came out to install a new modem. Oh, life is good.
February 2017- I get my first bill from my so call month to month plan, $437. When I called their customer service line, I explained everything to their rep, and they transferred me to their Retention department where this all started. They looked at everything, and they said, “yes, you are correct, but what happened was that everything changed between billing cycles and that it will resolve itself when the new bill comes out. Because I was accustomed to paying my bills on time, I asked them how much should I pay. The rep stated, just pay what you normally do, and we’ll credit the difference to you on your next bill.
March 2017- I get another bill, for my so call month to month plan. This time it’s in the amount of $637. WoW!!!! What the heck. So, I jump back online with them again. I spend about 90 minutes on the phone with them. Once again, I call their toll-free number, explain everything to them again and once again, I am transferred to, what for it, their Retention department. (the one that started all this mess). I spent about 15 minutes explaining everything again, the rep looks at everything, goes into the note section and confirms my agreed upon pricing. He looks at another area and determines it was a coding error, so they asked me to stay online while they fix it. About an hour later, “I fixed everything and everything’s should now be okay”. They throw a few credits on my account and off I go. I asked them again, how much should I pay. They respond, just pay what you normally do.
April 2017- I get another bill, for my so call month to month plan. This time my bill is, “wait for it” $621. At this point, I am upset. I spend another 2 hours as I did back in March with their rep. Afterwards being transferred again to their retention department, it was decided that it was a coding problem that cause this high bill and that the other rep failed to do something causing a multiple stacking coding problem. I remain online again for another hour or so. The rep comes back online and assures me that he was able to fix everything. He gave me a few credits to offset my balance, but could only do so much, due to his limitations. He said he was putting in a ticket to ask his supervisor to apply the remaining credits. I once again asked the rep, how much should I pay. He replies, "nothing" until all this mess has been resolved for you. I waited a few days, and after thinking about it for a while, I decided to make another regular payment.
At this point, I was hot! So, I decided to write the BBB and a personal email to the CEO of this company. I also sent them a certified piece of mail. A week or so later, I receive a call from their executive resolution team. I go over the details with this person. The rep reassures me, I got this this from here.
May 2017- I get another bill, in the amount of $242. It got better, but still not at the rate that we agreed on back in Jan 2017. I call their resolution POC and alerted him to my new bill. He becomes a little irritated with all the errors and asked me to give him a week or so to resolve this issue for me. I told him I was going to make my normal payment again and he said, go ahead as I get your account under control. A few days later I get a call. He stated he resolved everything and that I would still owe them approximately $85. I disagreed with the rep because I had been paying my bill monthly and at a higher rate. He said something on the lines of the amount owed was due to a lapse in service, meaning between my contract ending period and my new month to month service period. Let’s just face it, I had enough. There was no way in hell, I could owe them a single dime.
Because my new services were considered month to month, I decided to cut my losses and move on to another company.
I discontinued my services and I switched company’s. I made sure I turned in all my equipment to include equipment they didn’t even had me down for.
June 2017- I get my final bill. So, I think. Again, it wasn’t for the price we agreed on back in Jan 2017, in fact, it was back up to $234. They discounted my equipment, but added an early termination fee of $200. If you have been keeping up with this complaint, how can that be, you ask? I agree, I was on a month to month plan. I called the executive resolution POC team back and I spoke with the rep that helped me before. We went over everything. He said he would be calling me by the end of the week. An hour passes by, and he calls me and states that after reviewing my case file again, it would be too much work for him to start over again, especially after switching company’s. He recommend that I go ahead and pay the final bill as is, because it would be less than the $200 early termination fee.
Interesting, wow! I know.
Here is some free advice. Run away, don’t walk, run I say, unless you get it in writing. They claim they record everything. They might, and they might not. But if so, how did that help me?
Oh-By-the-Way, I never got a call or e-mail message from the CEO or his office.
This complaint is on Frontier Communications. I called to see if my area was in the approved service area. After some search a person named Huber told me that YES, contratulations you can be signed up for Frontier's internet services. I gave all my information, and was told to look for an email. I waited and then called two days later....no email. Got a Jeremy who said OOPS...i am so sorry your order was not made, you are NOT in the approved service area. He double checked and promised to follow up on this. The next day I called my bank and the fee HAD been taken out of my checking account ! I called Frontier back and talked to a Bree who was very nice and professional. She confirmed that the order was charged but not MADE. She promised to follow up. I called back the next day and talked to a Trevor , who was very nice and he also promised to follow up on this. He verified that the order was NOT in an approved service area. I was put on hold and then after 5 minutes , I hung up. I promised to file a complaint every day until my fee amount is replaced or refunded. This company will take your money and knowingly provide NO service. Shame on you, Frontier !
I had a horrendous experience with Frontier Communications. Promised things not delivered. Extremely poor customer service. Put me on a different long distance carrier without informing me, resulting in an exorbitant rate (over $3 a minute for continental US calls) and then sending a collection agency after us while we were still trying to get it sorted out. Really a lousy company to deal with.
In August of 2016 I received by mail a misleading advert from Frontier communications promising services related to FIOS High Speed Internet including language of a 1 year $30 per month rate for High Speeds of 30mb download speed via fiber internet connections which "FIOS now provides in your area!" When the installer arrived he informed me that unfortunately my home would not get the coverage the ad promised but that it would be comparible. I explained that I wanted the $30 for 30mb plan only and that I currently was paying $59 per month with time warner but wouldnt be able to switch unless the speed was at least 20mb. He immediately informed me he could not promise me that speed. So I said no. In response the installer called his supervisor to see what could be done and then asked me if I would allow him to install it and test it. I asked him if it would be free or if they planned to charge me in the case I did not want it based on downloads that were not acceptable for my home (I work from home as a web developer so my download and upload speed is very important as I have two boys as well playing games while I code).
The installer promised no fee would be charged for the install if I declined the service but that the supervisor would allow him to install it and bill me for the install only "if I decided to keep the service.."
Boy was In for a treat! Within hours I was horrified to find that their "High Speed" was only 6mb down and less than 3 mb up. I tried for two days to force my kids to accept the speed but on the third day I tried to upload a single photo while my kids were gaming (a photo less than 3mb) and it said 4 hrs remaining to upload. It was awful. I called them immediately to cancel and to explain that FIOS was not actually offered and that sadly I wouldnt be able to use Frontier at this time. Instead of telling me it would be free as promised by the installer, the phone relresentative explained I would pay a pro rated daily amount. Asked if I had to pay for the installer or the modem and the Frontier service representative said no to both and that I could throw the modem router away. I was shocked by that and realized it was actually the modem router that was the outdated device. Needless to say I immediately called time warner and was out of pocket another $200 to pay for the installer to drive out again plus the first months increased rate as I no longer could sign up for the $60 plan I had to buy the same speed. In total I ended up in $235 bill from Time Warner to buy back the speed I was in (plus install). In shock Frontier went against what their phone representatives, installer, and the installers' supervisor's billing language: I got a bill on 8/09/2016 for $233 charging me $150 for the installer plus another $50 for the modem they told me to trash. So upon calling them to explain that was not the deal I thought we had agreed on the phone representative agreed and immediately transfered me to a supervisor to make a claim to zero out the debt as promised. I was happy because they seemed very responsive to the misunderstanding, I assumed the case was over.
To my astonishment on 9/09/2016, I was billed exactly the same amount! I called again and immediately I got the same exact response: an apology a transfer to a supervisor and the same tone of "customer first" voice patterning language that makes you feel all warm and fuzzy. But I was understandibly concerned and asked if the supervisor could assure me in some way that this would not happen again. He stated that it was just the way it was worded that made it get refused and that he knows better how to use language to get it passed to zero it out. Sadly, even before I recieved the third bill, I get my first debt-collector threat demanding the $233 or else I would be sent to a debt collection agency! Amazed I tried to contact them directly by calling. These people were totally opposite to the attitude of the Frontier billing department supervisors stating flatly that their job was "only to collect my money "and "had no authority to reverse the error" and refused to transfer me to a supervisor." They recommended that if I "wasn't calling to make a payment, and still have problems with the bill" I was to call back the Frontier billing department. Since they refused to remove the amount, I angrily and reluctantly called back billing to stare again at the bill in disbelief for the third time that $233 was billed in error. This time I was more motivated to solve the issue having now 3 letters in front of me.
I reasoned (third time is a charm) that because the billing department supervisors seemed so empathetic and professional in the past, that I shouldnt act confrontational. Again the same reassuring tone of voice, same promise to "make notes of my concerns - as well as apologizing after I explained the story about the issue made over 3 months ago which every time I had called I was promised that they were to "zero out " the error which they already had notes on. October 4th, I get another debt collection threat only this time in the amount of $197 (somehow it was reduced $36 in my favor?)!! Why on Earth $36 only?! I have no idea. Seemed odd to me. So I called billing again confused why only $36 was removed. They said they would call and find out and then call ne back. No one called me back but 1 week later on 10/09/2016 I get the normal bill only this time it remarkedly has been cut in half now a balance of $129 and as if to test me to see if I would just pay them off to stop the anoyance, they sent along with the bill another collection agency threat for the nee balance of $129. I lose my marbles at this point.. knowing full well these crooks are playing games.
So I call back billing only this time confrontional and angry. I am transfered to a supervisor whom calmed me down immediatly with his assurances (Just as they always do), and asked me to re explain it again for the 5th time so he could start his own "investigation." He promised in (Jesus name even) to "zero it out" and that he knew of someone he could call about it and solve it "once and for all" (been through this already I told him), and he apologized also for the repeated billing I kept being threatened though as well. Sadly on 11/03/2016 I recieved the same bill for $129 and felt that it was time to find lawyer for harrassment, I called again for the 6th time and this time I recorded the call (with permission) I asked the supervisor to state his name and told him that I wanted to sue Frontier if possible for harrassment. I told him that its been extremely frustrating attempting to get anywhere with the ficticious bill and that I wanted to not have to call again. He very kindly told me he would personally eliminate the bill and file another claim to remove the bill and apologized. I have not recieved another bill from Frontier billing, however shocking it may sound, the threatening offices have now started using "sympathy" language to get me to pay them. I have a funny slightly less threatening collection agency warning using language like "..we know that under uncertain financial times, keeping up with one's financial obligations can sometimes be challenging... enclosed is a coupon we urge you to use to make your payment to avoid further action."
I looked carefully at the bill and noticed it was no different aside than that the balance due was reduced now to $67. I was thinking " What kind of crap is that? Its the exact same letter exact same format as the other threatening collection letter and certainly no coupon (just the single sheet with the same threat worded differently as if for poor people!?) Frontier should be ashamed of that.. they just renamed the threatening bill as a sales pitch calling the collection letter a "coupon?!" That just made me infuriated that somehow I would feel better anout being ripped off "in error" for less than what was originally mistaken?! That just basically made me ill. Why on earth woud I pay twice the amount of the promised $30 a month (with less than a 10th of the download speed promised on the advert) for only using their fake High Speed for just 3 days? Im never paying 2 months worth of anything for just 3 days worth of use. More importantly, I cannot be billed for installation since it was agreed by the installer to be "experimental" I cannot be billed for the router either since I had offered to return it twoce and they repeatedly I was told to trash it. So today I get the standard threat letter only this time with very strong language unluckily though this this time its the same $67 same layout but only now of course its not a "coupon.." instead its supposed to be more frightening and labeled "Collection Agency Pending."
I have every bill Frontier has sent to me and every letter threatening me for their own incompetnence to provide a quality internet service in my area. This stack of harrassing letters sitting here in front of me dates clear back nearly half a year. I am not calling billing again.. because I already know that its no use. I have not recieved a bill now for 2 months and their letter accuses me for not "contacting them" yet they have not billed me. So I cannot take seriously the threatening debt collection / coupons since they dont seem to have means to call them in a way that can correct their error nor even seem to be consistent on what I owe them and surely have no consistency as to the language in what they even label their collection coupons. My advice is if you dont get the fios rate do not experiment with them if offered: you will become just a billing experiment with them to try to extort you with debt collection threats.
Frontier Communications completed an acquistion of Verizon FIOS in Florida and on APril 1st, 2016 began transisiton customers. I was one of those customers and after many years as a loyal and satisfied customer of Verizon FIOS my experience with Frontier has been the polar apposite.
My trouble began at my then current residence where my phone service stopped and as such my security monitoring through ADT was dissabled. Next internet went out, then finally sound followed by picture on our cable TV. It took over 3 weeks to have these services "restored" only to then have intermitent outages therafter.
At the same time, we were renovating our new home and had a single landline phone there to allow security monitoring services through ADT. As a result of this when we went to transfer our service we were told that your phone number is your account number and we could not trasnfer our account because we already had a phone line at the new residence, but were assured that all of the sa,e services and pricing would be applied and all that would change is our account number - WRONG! After paying $139.23 for 21 months our bill skyrokected to $249.42 for the exact same serice of 1 DVR cable box, 1 wireless router, and 1 landline phone. In addition their system "automatically back-cilled us in error" as the customer service managers put it for the prior 3 months at the new address where there was only phone service pilling up $626.31 cents for TV and INternet service that was not actually installed at that residence at that time. And to add insult to injury we were billed for installation, even though it was advertised and confirmed as free. And an $11.99 monthly fee for "inside wire maintence" was added without our authorixzation or even notification - watch out for this fradulent tactic Frontier charges you for service warranty on their defective equipment, it is not included as with other ISP, cable, and phone companies!
After speaking to various managers over the past two months and being promissed that the mistakes on their side would be resolved and reflected on our next billing statement, each new statement is worse than the last with pricing going up - not down - and these so called "credits and adjustemnts" never actually being applied ot our account.
I am now taking my dozens of pages of notes with names, employee numbers, amounts paid, confirmation numbers and contacing local attorneys to take action. I have reported Frontier to the consumer protection agency office of Pam Bondi and recommend other consumers mistreated, decieved, and taken advatage of such as myself do the same. If enough of us take action as consumers in Connecticut where Frontier bungled their acquistion of AT&T Uverse they eventually got the service they were promissed at the prices promissed. Until we get other ISP's and cable options in our central Florida area it will be on us the consumers to force this company to act lawfully and treat us with the respect we deserve as their companys financial base!
Frontier Communication - they are a trip and a half!! So disappointing and ridiculous....I called to ask why I pay $40 per month for a "complimentary internet upgrade".....her answer: "hmmmm...yeah...wow...interesting....um.....". "well it might be....". Okay honey...let me speak to a supervisor please. So he gets on the phone...."well...what that is...when u were with FIOS you paid $70 for that service and we've grandfathered you in at $40". Me: "Okay...so it's NOT complimentary"...." Him "well...we're saving you $30 a month". Me: "but it's NOT complimentary...I"m paying $40 a month". We went 'round and 'round ......
Me: "okay...so what is this $8 charge I'm paying for "FIOS TV UPGRADE". Him: "um...hmmmmm...welllll.....I'm not sure because we don't have access to the old FIOS billing to see what that was". Me: "So you are charging me $8 a month and you don't know for what....please take it OFF....". Him...."if I take it off it might affect one of your services or something". me: REALLY???? "I'll take the chance...take it off" Him (laughing) "okay...but I just wanted to make you aware of that".
ARE U KIDDING ME RIGHT NOW???? This company SUCKS...and we pay them $177 a month for things they cannot even tell us what they are for. pitiful.
I tried to get landline phone service and internet set up for my elderly mother. She had to move to a new city and her existing company did not provide service in Hillsboro. The retirement home had stated that Frontier provided phone service in Hillsboro.
I began the quest on 8-15-16. The technician was scheduled to come to install on 8-18-16. Prior to arrival he was supposed to call me. I had already made arrangements with retirement home staff to let the technician in. The technician arrived and since I was not there he left. He tried to call but because of the original customer service agent setting up the account had listed the wrong information in the file, the technician called the wrong number. I had to escalate and was promised he would come back the next day, 8-19-16. Apparently he came back, but again, did not check with front desk or call me. I had repeatedly given my contact information over and over. Yet, somehow it was not there.
At this point, my elderly mother will move into an apartment and not have phone service for an emergency.
This is elder abuse!
This complaint is my last hope to get the word out about this company( frontier) We live in a small town and they are the onlt provider for internet and its horrible, they are horrible...back in January,2016 I called to get internet into my home,I was charged $111 for a unpaid billed...I never had service prior to this and they removed the money from my account,I recieved an e-mail saying they recieved there payment!!..WHAT..anyway i only recieved service April 7th,2016 so from January till April no tech ever came to my house or hooked up service...In the meantime my son is homeschooled i had to go to court ,pay fines because he wasnt able to log on to the internet..Now my first bill comes in May $208.34...for what!!!...it was 29.99 a month...so for 1month it was $208 of course They told me it was for services like shipping and handling...NOTHING was ever shipped,I do not have a house phone i just needed basic internet!! now they took $111.
00 and $208.00...this all from april 7th...TODAY is 2016-06-29 I called to cancel internet because they took 140.00 out of my checking account and i havent had internet in 3weeks..this is only a short term explanation....they rip off the whole town...nobody ever has internet they over charge us...I want my money back or something done!!...Oh and im being charged 9.99 to cancel my internet...really!!..because they havent taken enough of my money
I had service with Verizon. It was like pulling teeth to get service out of Verizon. I wasn't looking forward to the the sale of Verizon to Frontier after reading all the horror stories online about Frontier's lack of customer support. I have had difficulty since the change took place, first an outage, a slowdown, and then no migration procedures from Verizon accounts to Frontier spelled out. No emails, and pathetic support on the phone to try and do simple workarounds such as email account passwords. No such luck with Frontier Customer Support for Internet. I couldn't get a owrking email account password from them online or otherwise. I suppose its because I refused to allow Frontier Communications to barrage me with phone marketing emails, texts and phone messages like Verizon likes to force customers into doing in order to get service. Its a very SORRY state in the US when it comes to the utter corporate monopolistic practices of large communications corporations, and Frontier is NO EXCEPTION! Thank you Bill Clinton.
I placed my order on May 1 2016 for cable and internet to be installed at my home. The tech came out and buried wires on May 13 in doing so he broke the cement cover on the ground wire box. Today May 18 no installer showed up. I called twice the first person said yes the tech should be out there any time. Two housrs later I called and they said tech never got the work order due to tech diffaculty and they cant come out untill June 8. I cancled order and placed a complaint withh BBB and now I am fighting with them to get my deposit back.
This company took over Verizon internet, landline and television services in Texas on April 1, 2016. On April 5, 2016, my internet was completely out for 6+ hours. Today, April 7, 2016, I have had intermittent internet connection (mostly not working at all). The other 5 days, my connection has been extremely slow a lot of the time. Verizon customers are to transfer their online accounts to Frontier and that has not worked either.
They have this posted on their Facebook page..."We will continue to provide the same products and services you currently enjoy with Verizon". In only 7 days, they have failed miserably. This is nowhere near the same service I was receiving with Verizon just 8 days ago!
I called for internet and phone service frontier salesman told me free instalation and my bill will be $49.95 a month. I said great I made an appointment for them to come out. The tech came out and i told them the salesman told me free instalation he said usually it is expensive to instal let me make sure its free before i do the work. I said ok sounds good. A while later he says your all set i'm going to start working on it now. He finishes the work and i said thank you. Two months later I get a bill for $494.99. I spent hours on the phone trying to fix it and they tell me there is nothing i can do i have to pay it. So they did the work fraudently changed me. Told me the work was 100 percent free and give me a bill to pay for 494.90 and tell me there isn't anything i can do about it. So mad, i am not paying that bill.
I signed up with Frontier to install their internet service. They told me that installation was free. When they got to my home they said that the equipment was missing. I told them that I had purchased the house as a foreclosed home, and that I bought it as-is and the box or equipment was not present when I bought the home, as well as other items were missing an or broken, as one might expect with a foreclosed home. They said okay, no charge on the install. But then they failed to install it correctly, and had to come out about ten times to try to fix it, each time they tried to get me to pay for installation, I said no, that I would cancel if they expected me to pay for installation. They were asking for around $100.00 dollars. So, finally they get it installed and it works and they send a bill for something like $100.00 installation fee. I called complained and they dropped it. Now they sent me a damage repair bill for $579.71 for a bad line. They came out and ran a line, did it wrong, had to come out a second time and rerun the line, and now they want me to pay for it. This is the tenth time they keep trying to get me to pay for a combination of their equipment going missing long before I moved into my home and their constant failures to setup the new equipment correctly, where they had to come out over and over again to try to get it right.
I was promised 12 MBS and after a month I am only getiing one 1/2 MBS. It's been 3 weeks and the representitive told me there is nothing he can do that they are too busy and have too many customers.
I had a package deal....and now every 3 months the bill is going up. They say it is due to "taxes and sur charges" and " they are not responsible for state taxes. The taxes in Indiana DO NOT go up every 3 months! This is a scam. My billing is recorded here in copy and paste.
Does anyone else see an every 3 month pattern here? Or am I the only one that sees it and pays it??? It is a package deal....price is to remain the same every month.....but so far it has only gone up!!! This is NOT the way package deals work! Frontier is not working by the rules! I am not the only one going through this. Check out the Frontier face book page....many complaints