When I have called several times their automation has thwarted (or thier staff has not provided the required sign-up for the free internet service/government qualified form(s) qualifying me for free internet service because I'm on Food Stamp or CALFRESH EBT ASSISTANCE)
additionally I am on State Supplemental Security Assistance too and thier automation malfunctions continuously and preventa this sign-up as-well ! THIS may be a violation of Federal Law as well!
I have been unemployed since Sept 2019. I called frontier telecom to ask if any programs to lessen my payment exsisted. I went through a wide range of inaccurate information laced with half truths regarding how to do this.
The rep who I thought knew what she was doing only turned out to be wrong as I waited as per her instruction for a pink envelope she said she submitted info on. After over almost 2 weeks of waited I called Frontier again and the rep said "who told you that we cant submit thatt you do".
Know even more conused I called thier competitor Spectrum it did take 3 calls but finally a deal was made $10 cheaper than what frontier offered and no extra paper work! I called Frontier to make sure I would not have to pay if I canceled and the rep said " no your cancelling early" well Dec 11 put me as about 11 days in to the pay period for Dec. I recieved a bill from Frontier to pay for Dec 2019 which I told them I will pay under protest.
My protest stems from the ineptitude on behalf of al least some of thier phone reps and where Californis Life Policy exist even that dept needs a review. I e-mailed frontier with my concerns of lack of representative knowledge which caused me to overpay.
When someone assures you from the perspective of telephonic representation you expect that to be tried and true as they are effectively working under the auspice of company managment. At this point it would be fair to say that from multiple dealings with Frontier that Spectrum offered better product in my case and was much eaiser to deal with. Cheers
I put my tv service on vacation pause while I was going to be away. The company gave my spot on the equipment to another customer. The result was I lost all my recordings like Ben Hur, To Kill a Mocking bird, A Bronx Tale, etc.
The service guys who came to the house were great but the upper management is absolutely terrible about restoring service. Two men were here for most of the day and having trouble themselves with the people from Frontier in solving my problem.
total service is a rip off {only provider available that the issues are about dishonesty ,therefore criminal matters ,that the employees of frontier lack of common respect for the consumers and the consumer is the wheel of the economy therefore providing a paycheck and or source for a personal life of the insulting disrespectful individual that make life much harder then it needs to be the cause for the rip off report is exactly what it is to the core a RIPPOFF .
FOR THE FOLLOWING DISHONEST ACTS by employees of frontier after they took over for verizon internet speed was 54 mps and the bill after 20.00 for life line was 57.00$ per month ,that a flyer from frontier announcing the take over the CEO promised the service and the price will remain the same in 2015, Frontier Communications after the take over INSULTED A LOT OF CONSUMERS by claiming THAT THE LINES ARE UNDERGROUND AND OLD THAT THE HIGHEST SPEEDS THEY CAN BE DELIVERED BE between 5 and 1 mps and all household that been used a minimum of 25 mps now have to work with 1-3 mps ,as mentioned i was not the only consumer that NOTICED the Production on the internet was gone and now we are double charge for high speed internet connection service. here is the data of speed delivered ping 14 download 1.01 mps upload 0.75 mps 35..x 2 = 70.00 that trying to reason with employees resulted in a "personal account } dishonest is sounds better then criminal but the act is still wrong. the internet is included in the basic service and or program "essential "it was 57.00 with verizon and now in 2 years the bill has doubled and to date is 117.00 that based on the facts presented above and or the consumer was trying to reason with a supervisor for the tech dept based on the speed ,then unable to create new password because the server does allow the IP and modem to function as normal {i.p address } is flagged therefore the server is the middle man{everything to the modem}the modem can be controlled by a employee at the local location ,as the speed is increased and or degreased manually by a employee,
that on about 10.30.20918 the company was contacted and that the double charge ,internet speed manipulation of the modem ,monitoring the telephone ,then no wi-fi service and no email address assigned by frontier, THAT A SUPERVISOR NAMED AMANDA promised the speed to increase as the contract she claims to have up to 3 mps ,that was a perjury count 1 ,then the other employees they call them self technical support ,advised me to get a neighbor to help ME to set up the email ,that i am computer ;littered and or have a A-1license as a computer technician ,therefore the employees only have to say to get a neighbor to help ,based on common respect that employee needed to be disciplined, without discipline the respect does not exist, that a kid can call 911 ,therefore the changes of the law removed the respect from society. a true and recorded fact , flag is human set {data entry} that frontier has my name and address flagged and no other provider will sell me service of internet ,that includes satellite internet be cause the air and or the waves are denied to get to the house , ,undeniable RIPPOFF and or in violation of pc 518 {extortion }you take our s***{any poop shoot working for frontier }is able to insult the consumer by action you will have no service ,that is fact .
therefore i am a victim of organized crime by a flag in the account set by some hate full individual that does nor like the true facts and or unable to admit a mistake and attorneys become hostile based on the position in society, to have to hire a attorney to talk to the Utility company is to much to accept and or presents a consumer concern. WHEREFIORE i feel obligated to report a rip-off based on the fact mentioned above that i am not the only consumer that must tolerate to be insulted by providing a living for employees and not to mention the stock holder who are also a victim by the disrespectful service by employee acting on behalf the cooperation, that has failed the consumer by double charging without any remorse and or guilt .,therefore the fine line on what is proper and what is not proper does no longer exist and or is not in the teaching of a child, due to the importance of the internet in today's society {convinence}and trying to save trees {paper }to go paperless ,but if the employee at frontier is not in a good mood the consumer will never know what is going on in the account, because the providing of internet a "homosapien is in control and at least 50 % of the planets inhabitants are of perfect creation{not only attorneys have an ego complex as the employees at frontier are such incompetent creatures, that abuse of employment is hereto the primary cause ,that they{customer service }professionals belong to a clique that claims to be a perfect creation and are always correct .and when presented with the true fact they will become primitive and will hang up or become hostile by "flagging" the account for the next member of such insulting community and or clique that would not have a life{paycheck}. without the consumer ,that is simple reasoning but to complicated for a Customer and or consumer service employee at frontier, and that iu am not the only one being insulted based on the extortion and or personal account services ,that i will list the following names of supervisors that are NO LONGER a powerful creature because the option of early retirement was accepted therefore are not in the place they would like to be {supervisor at home is not the same creature then at a working place.
Tressa Kentner, Ann Gillette, Lori Flores the named supervisors are responsible for this personal treatment by any "poop shoot}claiming to be a consumer service specialist in the name of Frontier communication }and that the true fact does hurt i will keep you all informed because i strongly believe that to be dishonest will not pay off thanks for reading
FRONTIER IS HOLDING AN OVERPAYMENT OF $ 77.80 FOR 3 MONTHS, WHY? IT'S AN OVERPAYMENT. THEY ARE HOLDING MY MONEY THAT I NEED TO PAY MY TAXES WITH. THEN THEY SAID THEY WILL SEND ME SOME KIND OF CREDIT CARD. I DON'T WANT A CREDIT CARD AFTER THREE MONTHS. I WANT MY MONEY BACK TO PAY SOME BILLS WITH.THEY HAVE NO RIGHT TO HOLD MY MONEY FOR THREE MONTHS ON AN OVERPAYMENT. AlSO, THERE SERVICE IS BEYOND BELIEVABLE.
THEY HANG UP ON YOU PURPOSELY & KEEP YOU ON HOLD FOREVER, MY BILL WENT UP EVERY SINGLE MONTH, NEVER THE SAME. THAT'S WHY I LEFT THIS BAD BAD SO CALL COMPANY. ESPECIALLY AFTER THEY TELL YOU LIES AND LIES. IS IT FAIR THAT THEY HOLD MY MONEY IN THEIR BANK COLLECTING INTEREST ON MY MONEY INSTEAD OF ME COLLECT INTEREST ON MY MONEY AND PAYING BILLS. THIS HAS TO BE THE WORST COMPANY IN THE WORLD TO DO BUSINESS WITH. NEVER AGAIN. I FEEL SORRY FOR ALL THE PEOPLE THAT HAVE FRONTIER AS A PROVIDER.
I RECOMMEND DROPPING THIS LOUSY RIP-OFF CABLE COMPANY ASAP. I KNOW THAT THEY WILL EVENTUALLY SCREW YOU LIKE THEY SCREWED EVERY OTHER PERSON ON RIP-OFF AND YOU CAN TAKE THAT TO THE BANK. IMAGE THAT! COLLECTING INTEREST ON MY MONEY FOR THREE MONTHS. LET'S GET A CLASS ACTION SUIT AGAINST THIS COMPANY THAT ILLEGALLY IS HOLDING MY MONEY FOR 3 MONTHS WITH ZERO REAL REASON, EXCEPT TO COLLECT INTEREST ON THE HUNDREDS OF OTHER PEOPLE'S MONEY. CAN YOU IMAGE HOW MUCH THEY ARE MAKING BY HOLDING PEOPLE MONEY FOR THREE MONTHS? WOW!
I started service with this company and it had to include a package of internet and home phone for $75. I later deleted the phone as I have no wiring for a home phone. They prorated that change without telling me so my next bill was $150.Then they said since my service changed my regular bill will be $99.99 also without telling me. Then I asked for a discount on the internet charges and was told I could bring it down to $84.99 but because I now knew they prorate any changes to your account, based on your billing cycle I was told I could change it on 11/6/17. On 11/5 I tried to change it and was told my billing cycle is now starting on the 14th of the month. So I would have had a prorate charge for changing the terms of the contract - which I never received so now I have to waste more time and wait until the 14th. I don't trust them enough now and suspect my billing cycle will change again so I won't be able to get the price they promised.
I've had them for 4 months, and they never revealed the prorated costs, that a different plan with the change will cost more the originally agreed, nor do I know what my billing cycle is. They are just wasting my time and on top of that, I've screen captured all these chats but when I'm on chat they don't even have the technology for me to upload this documentation and show the price they promised and how they keep changing the dates for me to get the price they promised.
Additionally, the box they installed outside states on the box that it should not be installed outside. It barely made it through Hurricane Irma, getting filled with water and even finding a fron in it.
I notified my cable and internet provider, Frontier Communication, that I was moving and scheduled a termination date for my existing service and a transfer of the services to my new address. On the day of the transfer Frontier Cable never showed up. I called and they said that they had knocked on my door, when I told them I'd been there all day waiting, they admited they'd gone to the wrong home and rescheduled me for two weeks later. Two weeks later they did not show up again, I called and was promised they would be there the next day, they did not show up again. I work from home and must have internet, it is not a luxury option for me. So at that point I had no choice but to order services from another provider.
Fast forward to one year later and I receive a notice from my credit monitoring service that I missed some payments and my credit score has fallen and I learn that Frontier Cable has reported me 30, 60, 90, 120, 150, and 180+ late and sent me to collections. I called Frontier Cable and they told me that because they never transferred the service to my new address, the termination for the old address never took place. I argued and said that I had moved from the home, that I had a set termination date for the services and that they were not able to fulfill their commitment to installing services at my new home. The customer service rep agreed and stated that she would submit the documentation necessary to have the information removed from my credit report. Two days later she called back and said that they would remove some of the information, but not all of it. Her reasoning was that when I called them after the third time they didn't show up, I had failed to tell them to terminate the service at the old address. I said this is wrong as I had scheduled the service to be terminated and had moved out and that they were fully aware of that fact and that just because they were never able to install new service at my new address, didn't mean that the old service should have stayed on after they were aware that it was scheduled to terminate and they were fully aware that I had physically moved from the old address. I asked to speak with a supervisor and was told that she would take care of it. But noone has taken care of it, each time I call I am told it will be taken care of, but it hasn't been. After all of this happened I never received one bill, phone call, email or notice of any kind that they were still billing me and that they considered me delinquent.
Our family wanted to switch from AT&T U-verse to Frontier Fios. We would be porting our phone number over from U-verse and service installation was scheduled for 2/10/17. Everything was set, or at least we thought. On 2/9/17 we received a call from Frontier saying that our number couldn't be ported, therefore we would need to accept a new number from Frontier. We agreed. Frontier canceled the order for install on 2/10/17 and gave a new install date for 2/11/17. So, when the technician arrived to our house on 2/11/17, he stated that he couldn't install service because the drop line hadn't been installed. A drop line installation appointment was then scheduled for 2/16/17 with a note added that service needed to be installed the same day. I'm thinking that all is well, and this is going to finally be installed, Well, not so fast.
The technician arrives on 2/16/17 to install the drop line, and when he leaves, I call Frontier back to let them know we're ready for the service install. They say it's no problem, we'll be there between 1pm-5pm. That would've been great, except for the fact that nobody shows up. I call Customer Service back and they say they can't make it, they can come tomorrow. I tell them not to bother. If you're thinking of switching to Frontier, you might want to reconsider. If they're giving customers this much trouble before service is installed, I'm scared to think what their service will be like once it's installed. I've read so many negative reviews about this company and, from my experience, I'm inclined to believe them.
Dear Melinda, The reason for this email is to express our disappointment and outrage with the way we have been treated by your company. We are also requesting satisfaction for the billing issues, the loss of our channels, and a credit for the upgrade we never received. We will be sending a copy of this email to the California State Assembly Committee on Utilities and Commerce, the FTC, and the Consumer Financial Protection Bureau. In June, a representative from your company called us to upgrade our service to faster internet speed (100/100) order # 59600685. An appointment was scheduled with an eight-hour window. On the day of the upgrade Rosemarie waited all day and nobody arrived. When
Rosemarie called to confirm the appointment hours later, that same day, the customer service representative said she had no record of the service call and told her there wasn’t one scheduled for that day. A frustrated Rosemarie told the girl to disregard the upgrade request. A short time later we received a bill for $513.10 and I called to complain about the billing irregularity. I spoke to Chris in Ohio with confirmation # 059791928. Chris advised he would request the over-billing be removed as Rosemarie’s bill prior to all this was $242.05. Chris stated this fee is charged if any changes are made during a contract term which I thought was an odd comment. (Is this a new business practice we were not made
aware of?) Chris asked if there was anything else he could do and I asked if he could follow up on this and make sure the credit was issued. At this point we didn’t even care about the upgrade but he said we were being charged for the higher speed and thought we were getting it. He promised a better package and that our new monthly price would be about $189.97 and the billing adjustments would be made retroactively. Much to our astonishment the billing adjustments were not made and the incorrect bill for $513.10 was charged through the automatic bill pay we were enrolled in. There was plenty of time for the billing credit to be made. Again, I made another call to Frontier on 07-16-2016 and spoke to
Jennifer order # 059993644. Jennifer was very helpful as she was a former Verizon employee. She stated the $170.00 fee we were erroneously charged was never reversed and she could not even see a request to waive it. She said this was a cancellation fee if we had cancelled before our contract was up, but she said we never cancelled so it shouldn’t have been charged. (My issue was we have been month to month with Verizon since our two-year contract ended in 2010 so we were not bound by a contract term.) She also tested our internet speed and confirmed we did not have the upgrade, but she said we were being billed for it. Jennifer said she would handle all of the issues we were having and I sincerely
believe she intended to. She put in a request to reverse the bogus cancellation fee and scheduled a new installation date for the upgrade and said she would bring our bill back down to what it was or very close to it. After our call we had confidence Jennifer was going to handle all of the problems we had addressed with her. Mind you, we are experiencing other issues such as poor reception, pixels on the T.V. screen, DVRs not recording T.V. shows (all problems we weren’t having with Verizon). So last week after our call with Jennifer we noticed that many of our channels were cancelled. Jennifer did not discuss any reduction in service. We are missing a lot of channels and to top it off, we received the
August bill that did not include any billing credits we were advised would be credited to our next bill. I called Frontier today and spoke to Adrian. Adrian advised the $170 credit was still pending and he could not tell us why. I asked to speak to a supervisor and I was put on hold for an extended period of time. After ½ hour or so I hung up. I logged on the live chat and started a conversation and was #33 on the list. I left it open for some time and was never responded to. It is now apparent to me that Frontier Communications is incapable of delivering to the consumer exactly what they promise. The service department, installation, and call centers are all affected. I think the next step is to take this to the media and
any agencies that had approved this awful merger. We are very unhappy with your company. I plan to pursue this and would like satisfaction immediately. Sincerely,
This company is a disaster. Repair is in the Phillipenes they try to repair something they break 1 to 2 more items. Billing is also a disaster I have been trying to get credit for $531. I paid Verizon back in April I have faxed 3 times to Scott their agent a letter from my bank stating when it was paid. Twice he said he received it and lost it later sent 3rd time this has been going on 2 months and still it's not settled was supposed to get over $400 credit for non working services got new e bill no statement for well over$1300. This is insane I only owe $231. The Federal Government should step in and close down this company
Made an emgency phone call from California to Macau for 23 minutes and the charge was $152.49 plus other charges. That made almost $7 per minutes. Called them about it and was told that was the way they normal charge.
I have made numerous calls to the tech support. I have been told any where from there is line faults, to much traffic. half the time i have so slow speeds. and no internet at all. to red internet botton on router. everytime i have a tech here they tell me there is no problems. my speed is good. yet 2 minutes after there gone the red lite comes on. the router has been replaced and yet nothing changes. They have given me so many stories my head is spinning. They keep telling me they are sorry and updates to the boxes are in store but never an idea. i keep getting some credit but i hate paying for something i dont get. i dont really have any other place to get service cause im in a small town. do not get this service it isnt worth the frustation.
Frontier Communications Reviews
When I have called several times their automation has thwarted (or thier staff has not provided the required sign-up for the free internet service/government qualified form(s) qualifying me for free internet service because I'm on Food Stamp or CALFRESH EBT ASSISTANCE)
additionally I am on State Supplemental Security Assistance too and thier automation malfunctions continuously and preventa this sign-up as-well ! THIS may be a violation of Federal Law as well!
I have been unemployed since Sept 2019. I called frontier telecom to ask if any programs to lessen my payment exsisted. I went through a wide range of inaccurate information laced with half truths regarding how to do this.
The rep who I thought knew what she was doing only turned out to be wrong as I waited as per her instruction for a pink envelope she said she submitted info on. After over almost 2 weeks of waited I called Frontier again and the rep said "who told you that we cant submit thatt you do".
Know even more conused I called thier competitor Spectrum it did take 3 calls but finally a deal was made $10 cheaper than what frontier offered and no extra paper work! I called Frontier to make sure I would not have to pay if I canceled and the rep said " no your cancelling early" well Dec 11 put me as about 11 days in to the pay period for Dec. I recieved a bill from Frontier to pay for Dec 2019 which I told them I will pay under protest.
My protest stems from the ineptitude on behalf of al least some of thier phone reps and where Californis Life Policy exist even that dept needs a review. I e-mailed frontier with my concerns of lack of representative knowledge which caused me to overpay.
When someone assures you from the perspective of telephonic representation you expect that to be tried and true as they are effectively working under the auspice of company managment. At this point it would be fair to say that from multiple dealings with Frontier that Spectrum offered better product in my case and was much eaiser to deal with. Cheers
I put my tv service on vacation pause while I was going to be away. The company gave my spot on the equipment to another customer. The result was I lost all my recordings like Ben Hur, To Kill a Mocking bird, A Bronx Tale, etc.
The service guys who came to the house were great but the upper management is absolutely terrible about restoring service. Two men were here for most of the day and having trouble themselves with the people from Frontier in solving my problem.
total service is a rip off {only provider available that the issues are about dishonesty ,therefore criminal matters ,that the employees of frontier lack of common respect for the consumers and the consumer is the wheel of the economy therefore providing a paycheck and or source for a personal life of the insulting disrespectful individual that make life much harder then it needs to be the cause for the rip off report is exactly what it is to the core a RIPPOFF .
FOR THE FOLLOWING DISHONEST ACTS by employees of frontier after they took over for verizon internet speed was 54 mps and the bill after 20.00 for life line was 57.00$ per month ,that a flyer from frontier announcing the take over the CEO promised the service and the price will remain the same in 2015, Frontier Communications after the take over INSULTED A LOT OF CONSUMERS by claiming THAT THE LINES ARE UNDERGROUND AND OLD THAT THE HIGHEST SPEEDS THEY CAN BE DELIVERED BE between 5 and 1 mps and all household that been used a minimum of 25 mps now have to work with 1-3 mps ,as mentioned i was not the only consumer that NOTICED the Production on the internet was gone and now we are double charge for high speed internet connection service. here is the data of speed delivered ping 14 download 1.01 mps upload 0.75 mps 35..x 2 = 70.00 that trying to reason with employees resulted in a "personal account } dishonest is sounds better then criminal but the act is still wrong. the internet is included in the basic service and or program "essential "it was 57.00 with verizon and now in 2 years the bill has doubled and to date is 117.00 that based on the facts presented above and or the consumer was trying to reason with a supervisor for the tech dept based on the speed ,then unable to create new password because the server does allow the IP and modem to function as normal {i.p address } is flagged therefore the server is the middle man{everything to the modem}the modem can be controlled by a employee at the local location ,as the speed is increased and or degreased manually by a employee,
that on about 10.30.20918 the company was contacted and that the double charge ,internet speed manipulation of the modem ,monitoring the telephone ,then no wi-fi service and no email address assigned by frontier, THAT A SUPERVISOR NAMED AMANDA promised the speed to increase as the contract she claims to have up to 3 mps ,that was a perjury count 1 ,then the other employees they call them self technical support ,advised me to get a neighbor to help ME to set up the email ,that i am computer ;littered and or have a A-1license as a computer technician ,therefore the employees only have to say to get a neighbor to help ,based on common respect that employee needed to be disciplined, without discipline the respect does not exist, that a kid can call 911 ,therefore the changes of the law removed the respect from society. a true and recorded fact , flag is human set {data entry} that frontier has my name and address flagged and no other provider will sell me service of internet ,that includes satellite internet be cause the air and or the waves are denied to get to the house , ,undeniable RIPPOFF and or in violation of pc 518 {extortion }you take our s***{any poop shoot working for frontier }is able to insult the consumer by action you will have no service ,that is fact .
therefore i am a victim of organized crime by a flag in the account set by some hate full individual that does nor like the true facts and or unable to admit a mistake and attorneys become hostile based on the position in society, to have to hire a attorney to talk to the Utility company is to much to accept and or presents a consumer concern. WHEREFIORE i feel obligated to report a rip-off based on the fact mentioned above that i am not the only consumer that must tolerate to be insulted by providing a living for employees and not to mention the stock holder who are also a victim by the disrespectful service by employee acting on behalf the cooperation, that has failed the consumer by double charging without any remorse and or guilt .,therefore the fine line on what is proper and what is not proper does no longer exist and or is not in the teaching of a child, due to the importance of the internet in today's society {convinence}and trying to save trees {paper }to go paperless ,but if the employee at frontier is not in a good mood the consumer will never know what is going on in the account, because the providing of internet a "homosapien is in control and at least 50 % of the planets inhabitants are of perfect creation{not only attorneys have an ego complex as the employees at frontier are such incompetent creatures, that abuse of employment is hereto the primary cause ,that they{customer service }professionals belong to a clique that claims to be a perfect creation and are always correct .and when presented with the true fact they will become primitive and will hang up or become hostile by "flagging" the account for the next member of such insulting community and or clique that would not have a life{paycheck}. without the consumer ,that is simple reasoning but to complicated for a Customer and or consumer service employee at frontier, and that iu am not the only one being insulted based on the extortion and or personal account services ,that i will list the following names of supervisors that are NO LONGER a powerful creature because the option of early retirement was accepted therefore are not in the place they would like to be {supervisor at home is not the same creature then at a working place.
Tressa Kentner, Ann Gillette, Lori Flores the named supervisors are responsible for this personal treatment by any "poop shoot}claiming to be a consumer service specialist in the name of Frontier communication }and that the true fact does hurt i will keep you all informed because i strongly believe that to be dishonest will not pay off thanks for reading
FRONTIER IS HOLDING AN OVERPAYMENT OF $ 77.80 FOR 3 MONTHS, WHY? IT'S AN OVERPAYMENT. THEY ARE HOLDING MY MONEY THAT I NEED TO PAY MY TAXES WITH. THEN THEY SAID THEY WILL SEND ME SOME KIND OF CREDIT CARD. I DON'T WANT A CREDIT CARD AFTER THREE MONTHS. I WANT MY MONEY BACK TO PAY SOME BILLS WITH.THEY HAVE NO RIGHT TO HOLD MY MONEY FOR THREE MONTHS ON AN OVERPAYMENT. AlSO, THERE SERVICE IS BEYOND BELIEVABLE.
THEY HANG UP ON YOU PURPOSELY & KEEP YOU ON HOLD FOREVER, MY BILL WENT UP EVERY SINGLE MONTH, NEVER THE SAME. THAT'S WHY I LEFT THIS BAD BAD SO CALL COMPANY. ESPECIALLY AFTER THEY TELL YOU LIES AND LIES. IS IT FAIR THAT THEY HOLD MY MONEY IN THEIR BANK COLLECTING INTEREST ON MY MONEY INSTEAD OF ME COLLECT INTEREST ON MY MONEY AND PAYING BILLS. THIS HAS TO BE THE WORST COMPANY IN THE WORLD TO DO BUSINESS WITH. NEVER AGAIN. I FEEL SORRY FOR ALL THE PEOPLE THAT HAVE FRONTIER AS A PROVIDER.
I RECOMMEND DROPPING THIS LOUSY RIP-OFF CABLE COMPANY ASAP. I KNOW THAT THEY WILL EVENTUALLY SCREW YOU LIKE THEY SCREWED EVERY OTHER PERSON ON RIP-OFF AND YOU CAN TAKE THAT TO THE BANK. IMAGE THAT! COLLECTING INTEREST ON MY MONEY FOR THREE MONTHS. LET'S GET A CLASS ACTION SUIT AGAINST THIS COMPANY THAT ILLEGALLY IS HOLDING MY MONEY FOR 3 MONTHS WITH ZERO REAL REASON, EXCEPT TO COLLECT INTEREST ON THE HUNDREDS OF OTHER PEOPLE'S MONEY. CAN YOU IMAGE HOW MUCH THEY ARE MAKING BY HOLDING PEOPLE MONEY FOR THREE MONTHS? WOW!
I started service with this company and it had to include a package of internet and home phone for $75. I later deleted the phone as I have no wiring for a home phone. They prorated that change without telling me so my next bill was $150.Then they said since my service changed my regular bill will be $99.99 also without telling me. Then I asked for a discount on the internet charges and was told I could bring it down to $84.99 but because I now knew they prorate any changes to your account, based on your billing cycle I was told I could change it on 11/6/17. On 11/5 I tried to change it and was told my billing cycle is now starting on the 14th of the month. So I would have had a prorate charge for changing the terms of the contract - which I never received so now I have to waste more time and wait until the 14th. I don't trust them enough now and suspect my billing cycle will change again so I won't be able to get the price they promised.
I've had them for 4 months, and they never revealed the prorated costs, that a different plan with the change will cost more the originally agreed, nor do I know what my billing cycle is. They are just wasting my time and on top of that, I've screen captured all these chats but when I'm on chat they don't even have the technology for me to upload this documentation and show the price they promised and how they keep changing the dates for me to get the price they promised.
Additionally, the box they installed outside states on the box that it should not be installed outside. It barely made it through Hurricane Irma, getting filled with water and even finding a fron in it.
I notified my cable and internet provider, Frontier Communication, that I was moving and scheduled a termination date for my existing service and a transfer of the services to my new address. On the day of the transfer Frontier Cable never showed up. I called and they said that they had knocked on my door, when I told them I'd been there all day waiting, they admited they'd gone to the wrong home and rescheduled me for two weeks later. Two weeks later they did not show up again, I called and was promised they would be there the next day, they did not show up again. I work from home and must have internet, it is not a luxury option for me. So at that point I had no choice but to order services from another provider.
Fast forward to one year later and I receive a notice from my credit monitoring service that I missed some payments and my credit score has fallen and I learn that Frontier Cable has reported me 30, 60, 90, 120, 150, and 180+ late and sent me to collections. I called Frontier Cable and they told me that because they never transferred the service to my new address, the termination for the old address never took place. I argued and said that I had moved from the home, that I had a set termination date for the services and that they were not able to fulfill their commitment to installing services at my new home. The customer service rep agreed and stated that she would submit the documentation necessary to have the information removed from my credit report. Two days later she called back and said that they would remove some of the information, but not all of it. Her reasoning was that when I called them after the third time they didn't show up, I had failed to tell them to terminate the service at the old address. I said this is wrong as I had scheduled the service to be terminated and had moved out and that they were fully aware of that fact and that just because they were never able to install new service at my new address, didn't mean that the old service should have stayed on after they were aware that it was scheduled to terminate and they were fully aware that I had physically moved from the old address. I asked to speak with a supervisor and was told that she would take care of it. But noone has taken care of it, each time I call I am told it will be taken care of, but it hasn't been. After all of this happened I never received one bill, phone call, email or notice of any kind that they were still billing me and that they considered me delinquent.
Our family wanted to switch from AT&T U-verse to Frontier Fios. We would be porting our phone number over from U-verse and service installation was scheduled for 2/10/17. Everything was set, or at least we thought. On 2/9/17 we received a call from Frontier saying that our number couldn't be ported, therefore we would need to accept a new number from Frontier. We agreed. Frontier canceled the order for install on 2/10/17 and gave a new install date for 2/11/17. So, when the technician arrived to our house on 2/11/17, he stated that he couldn't install service because the drop line hadn't been installed. A drop line installation appointment was then scheduled for 2/16/17 with a note added that service needed to be installed the same day. I'm thinking that all is well, and this is going to finally be installed, Well, not so fast.
The technician arrives on 2/16/17 to install the drop line, and when he leaves, I call Frontier back to let them know we're ready for the service install. They say it's no problem, we'll be there between 1pm-5pm. That would've been great, except for the fact that nobody shows up. I call Customer Service back and they say they can't make it, they can come tomorrow. I tell them not to bother. If you're thinking of switching to Frontier, you might want to reconsider. If they're giving customers this much trouble before service is installed, I'm scared to think what their service will be like once it's installed. I've read so many negative reviews about this company and, from my experience, I'm inclined to believe them.
Dear Melinda, The reason for this email is to express our disappointment and outrage with the way we have been treated by your company. We are also requesting satisfaction for the billing issues, the loss of our channels, and a credit for the upgrade we never received. We will be sending a copy of this email to the California State Assembly Committee on Utilities and Commerce, the FTC, and the Consumer Financial Protection Bureau. In June, a representative from your company called us to upgrade our service to faster internet speed (100/100) order # 59600685. An appointment was scheduled with an eight-hour window. On the day of the upgrade Rosemarie waited all day and nobody arrived. When
Rosemarie called to confirm the appointment hours later, that same day, the customer service representative said she had no record of the service call and told her there wasn’t one scheduled for that day. A frustrated Rosemarie told the girl to disregard the upgrade request. A short time later we received a bill for $513.10 and I called to complain about the billing irregularity. I spoke to Chris in Ohio with confirmation # 059791928. Chris advised he would request the over-billing be removed as Rosemarie’s bill prior to all this was $242.05. Chris stated this fee is charged if any changes are made during a contract term which I thought was an odd comment. (Is this a new business practice we were not made
aware of?) Chris asked if there was anything else he could do and I asked if he could follow up on this and make sure the credit was issued. At this point we didn’t even care about the upgrade but he said we were being charged for the higher speed and thought we were getting it. He promised a better package and that our new monthly price would be about $189.97 and the billing adjustments would be made retroactively. Much to our astonishment the billing adjustments were not made and the incorrect bill for $513.10 was charged through the automatic bill pay we were enrolled in. There was plenty of time for the billing credit to be made. Again, I made another call to Frontier on 07-16-2016 and spoke to
Jennifer order # 059993644. Jennifer was very helpful as she was a former Verizon employee. She stated the $170.00 fee we were erroneously charged was never reversed and she could not even see a request to waive it. She said this was a cancellation fee if we had cancelled before our contract was up, but she said we never cancelled so it shouldn’t have been charged. (My issue was we have been month to month with Verizon since our two-year contract ended in 2010 so we were not bound by a contract term.) She also tested our internet speed and confirmed we did not have the upgrade, but she said we were being billed for it. Jennifer said she would handle all of the issues we were having and I sincerely
believe she intended to. She put in a request to reverse the bogus cancellation fee and scheduled a new installation date for the upgrade and said she would bring our bill back down to what it was or very close to it. After our call we had confidence Jennifer was going to handle all of the problems we had addressed with her. Mind you, we are experiencing other issues such as poor reception, pixels on the T.V. screen, DVRs not recording T.V. shows (all problems we weren’t having with Verizon). So last week after our call with Jennifer we noticed that many of our channels were cancelled. Jennifer did not discuss any reduction in service. We are missing a lot of channels and to top it off, we received the
August bill that did not include any billing credits we were advised would be credited to our next bill. I called Frontier today and spoke to Adrian. Adrian advised the $170 credit was still pending and he could not tell us why. I asked to speak to a supervisor and I was put on hold for an extended period of time. After ½ hour or so I hung up. I logged on the live chat and started a conversation and was #33 on the list. I left it open for some time and was never responded to. It is now apparent to me that Frontier Communications is incapable of delivering to the consumer exactly what they promise. The service department, installation, and call centers are all affected. I think the next step is to take this to the media and
any agencies that had approved this awful merger. We are very unhappy with your company. I plan to pursue this and would like satisfaction immediately. Sincerely,
This company is a disaster. Repair is in the Phillipenes they try to repair something they break 1 to 2 more items. Billing is also a disaster I have been trying to get credit for $531. I paid Verizon back in April I have faxed 3 times to Scott their agent a letter from my bank stating when it was paid. Twice he said he received it and lost it later sent 3rd time this has been going on 2 months and still it's not settled was supposed to get over $400 credit for non working services got new e bill no statement for well over$1300. This is insane I only owe $231. The Federal Government should step in and close down this company
Made an emgency phone call from California to Macau for 23 minutes and the charge was $152.49 plus other charges. That made almost $7 per minutes. Called them about it and was told that was the way they normal charge.
I have made numerous calls to the tech support. I have been told any where from there is line faults, to much traffic. half the time i have so slow speeds. and no internet at all. to red internet botton on router. everytime i have a tech here they tell me there is no problems. my speed is good. yet 2 minutes after there gone the red lite comes on. the router has been replaced and yet nothing changes. They have given me so many stories my head is spinning. They keep telling me they are sorry and updates to the boxes are in store but never an idea. i keep getting some credit but i hate paying for something i dont get. i dont really have any other place to get service cause im in a small town. do not get this service it isnt worth the frustation.