I'm from Costa Rica. I purchased fromyouflowers.com's website to send a whole deluxe bouquet, with 3 balloons, 1 big teddy bear and big box of chocolates and a V-days card to my girlfriend in AZ. I paid a whole $155 for this order in 2/15/2024. My gf received the order on Feb 16. The condition in which the order arrived was horrible. The bouquet had barely 4 roses and a couple other flowers, not even fresh since they showed signs of dark edges and were completly battered. The order had only 1 balloon out of the 3 I paid extra for and it was DEFLATED. The order had no v-days card either. I was very mad and ashamed my gf received such a horrible gift and completly ruined my first valentines day with her. They falsely advertise their items in their website, what you get in nothing like how it looks there.
I immediatly chatted with this company, requesting a full refund. After ours and hours of agent after agent after supervisor, I was told that I'd receive a full refund to my original payment method with a comfirmation email. The next day 2/17/2024, I received an email saying they were unable to proccess my refund because my bank had my card as Lost or stolen. This was complete bs because I called my bank and they said the money is on hold and the only ones who can cancel the transaction is foryouflowers.com. They made a bunch of excuses as to ehy they couldn't refund to my original payment method and offered me a gift card or a check in the mail. Like I said I don't recide in the USA at the moment, so these 2 options were not useful and they were unwilling to cancel the online transaction.
Up to this day, I have not received my money, so I will have to wait until the transaction goes through to file a claim with the fraud department from my bank but I'll make sure to expose these people so others don't fall for this and don't have to experience such a horrible customer service and fraudulent business. Don't be Fooled!!! FORYOUFLOWERS.COM is a complete SCAM.
I order flowers from them back on the 31st of January 2021 for delivery on the 14th of February for Valentines Day. I contacted the recipient around 4:30pm and they had not revceived the flowers yet. I contact the customer service rep for from you flowers via a chat window and all I got was "canned" responses saying the flowers were out for delivery. It is after 7pm now and still no flowers delivered. I spent a lot of money to have these flowers delivered and one would think that ordering the flowers two weeks in advance would be more then enough time to get the order delivered on time.
Watch out for this company. I ordered flowers and they lasted 2 days. When I complained they only refunded my $6 rush fee. I asked that the flowers be delivered no later than 1:30 p.m. today because my friend leaves at 2:30 p.m. The flowers arrived at 3:10 p.m. When I complained, I was told there was no guarantee.
I told him I paid a rush charge and he told me I hadn't. They appear to be broker and charge a processing fee almost as much as the flowers themselves. Watch out for bait and switch - the flowers shown on the website are more of the "deluxe" model but the price is the base model price.
The flowers shown bear a poor resemblance to the flowers shown on the website. I have yet to have them deliver when they say they will. Also watch out for this: the website cost is not what they quote you. I found out you have to provide them with a code at the top of their website to get the price shown.
I ordered flower delivery for ocassion . i got confirmation that it will be deliver on that day and also i paid for extra to delier before specific time . delivery never been happend . when i called custmer service they told me that its out for delivery so i waited til evening . when i called in evening they told me flowershop is closed and not answering so they will be deliver tomorrow? i asked what is the purpose of getting delivery next day since i paid dor specific service . she does not have any idea . she just offer me 20% discount ? Are they really understand that someone is ordering for ocassion and you are trying to make delivery after that and not even offering full refund . and also i did not get any email or notification that i will not getting delivery until i called custemer service . even they dont have any idea whats going on with order. really? Guys if you order flowers from this guys be ready that your ocassion will not fulfil on timely manner .
The original order was not delivered when it was supposed to have been.
I called and your representative said I had chosen a different date and assured me the flowers would be delivered.
When even that date came and passed, I called, your next representative advised From You Flowers wrote the wrong address and it was NEVER delivered.
Another new delivery date was scheduled, and your next representative promised to correct the delivery and promised an additional upgrade to make up for the multiple errors.
That wasn’t done either.
Today, your next representative offered me a 30% discount???
Why would I want a 30% discount? Why would I want a 100% discount??
I wanted my flower order delivered when it was originally placed. I wanted my flower order delivered the second date it was promised, I wanted the flower order delivered the third time when the address was corrected,. I wanted my flower order delivered on the latest corrected date with upgrade as promised.
That didn't happen either.
Simply put, The customer service people at From You Flowers are all very polite -- but not one of them has kept any of the many promises.
I will continue to buy and send flowers - but it won't be through FromYouFlowers or your assocites.
Ordered a gift basket for a wedding anniversary gift and paid the additional fee for same day delivery. 3 days later received a phone call that it wasn't delivered, the florist couldn't fill the order in time. I was offered the $3.50 (same day fee) refunded and a small upgrade for the inconvenience. I accepted that and was assured it was going to be delivered that day. 2 days after that it still wasn't delivered!
When I called and spoke with a representative she starts out with "before you start yelling at me the basket it on the truck now! it's not the florists fault they couldn't fill the order." When I said I couldn't care less about the florist she says "OH GOD!" that was the point I asked for a supervisor. Kevin S. gets on the phone and initially offered me a 30% discount and a $20.00 gift card. I told him it should be refunded its 5 days late and was promised a delivery day twice, the basket they sent was NOT what I ordered and it looked thrown together like they were rushing to get it out. (I had my brother send me a picture) Then he offered me a $50.00 gift card.
Realizing I wasn't going to receive a refund I accepted the $50.00 gift card. The following day I receive an email with the git card for...you guessed it, $20.00. I called back and once finally connected to Kevin again he lies and says he never offered me the $50.00 it was for $20.00. I asked him if the calls are recorded, and he said he doesn't have access to the tapes to confirm what I'm saying. Not only do they not deliver on time, the baskets are horribly put together and the customer support is HORRIBLE.
Fromyouflowers.com is HORRIBLE !!! My first complaint is that the so-called reviews on their own website give it 4.9 out of 5.0 stars. Obviously, they remove any negative comments so possible future customers won’t see any complaints there.
The bouquet I wanted for delivery and spent almost $50 on looks like it could have come from my local grocery store or picked on the side of the road by a 5-year-old.
I ordered white daisies with goldenrod and raffia ribbon that looked very pretty on their website. What actually got delivered were cheap-looking yellow and white mums with un-matching crappy fabric ribbon.
In their response to my complaint to the company, they made a sorry excuse and will issue me a $10 gift certificate to use toward a future purchase from them. REALLY? They definitely don’t honor any “satisfaction guaranteed.” In their response to me "We have received your message expressing your dissatisfaction with the arrangement received. All items are subject to slight substitution according to local availability and season as stated in the product's delivery information on our website. This allows the florist to substitute with a similar container, flowers, color scheme or plant to ensure delivery is made in a timely manner." I will just say that any other florist I've used in the past will at least redeliver a better bouquet if the customer is dissatisfied because they want their customers satisfied for future purchases.
On their website, they claim they were rated best overall quality and price by CNBC in 2010.
Here is a claim that they DID live up to that is on their website, “We strive to make your experience ordering flowers with us unforgettable.”
I am beyond upset and disappointed that I didn't use a different flower delivery company. Please save yourself the aggravation and shop elsewhere if you want to cheer someone up.
Used fromyouflowers.com as a suggestion from our company. Spent about $80 on flowers and candy. They guaranteed delivery by Valentine's day. I had ordered them early the day before. Monitored the entire next day and NO delivery was ever made. The tracking web site shows they delivered it. I called several times after that status update and still no delivery. Checked again the day after and no delivery. Several long calls the day after with their customer service line yielded nothing. No one would answer the phone.
This is a complete ripoff. Extremely stressful and disheartening over special occasions as well. Did not think to look up this deceptive company because my company recommended them. I will let my company know. I sent an email late last night to their [email protected] (which is what the customer service line suggests you do to confirm delivery) and have not had any response (despite their assurances of a prompt reply).
I will pursue additional options to get my money completely refunded. From the other complaints, I see they try to get you to agree to discounts on future flowers or even free flowers. Not happening. They've ruined what should be a completely easy task. Literally, schedule a floral delivery and give the florist their money. But they've made the situation worse by showing they delivered the flowers. TOTAL RIPOFF.
I ordered flowers to be delivered on Valentine's day, they never showed and noone responds.. Going to cancel my visa order and report them for fraud if they don't respond by email soon (they promised 6 hours) Do not use these people
I decided to use fromyouflowers.com as the site advertises that it is recommended by cnbc. The webpage advertises same day delivery with a bright pink "same day" delivery button and a "need it today" arrow. I orDered my birthday flowers for my daughter in law and waited and waited and waited...At the end of the day, i receive an email from fromyouflowers.com stating they could not find a florist to deliver. I find it hard to believe that not one florist in the dallas/ft worth area can deliver flowers same-day. They apologized and offered an "upgrade." the flowers that arrived a day late were hardly worthy of being called a bouquet. I sent the company a letter with a picture Three roses and two lillies) of the "upgraded" flowers and demanded to be compensated. The email i received stated that was the correct number of flowers for the deluxe flower arrangement and would credit me $10 on my next order! i told them i would never order from them again and when i told her.
The flower order I placed Friday 3/25/16 for Easter flowers was never delivered to my daughter so I called FromYouFlowwer.com on 3/26/16. The representative said she called the florist and they couldn’t find my daughter’s apartment and had the phone number wrong even though the address and phone number were both correct on the order. She then said the florist now had the correct phone number and would call my daughter. As of 6:00 pm on 3/26/16, my daughter had no calls from any florist and no flowers had arrived. I called back again and after being on hold for a very long time, a customer service rep finally answered, had no idea what went wrong and said she would refund my money since my daughter never received the flowers. They said it would take 3 days for the refund but I am not holding my breath. This site is a sham, best to call a florist directly in the city of the delivery and work with them in person.
I placed an order for a dozen roses to be sent to my girlfriends job on Wed 7/29. They were ordered with same day delivery and given instructions that the business closes at 3pm. NO DELIVERY Tuesday
I asked for them to be redelivered Thurs to work but said she was going to be leaving at 1pm. NO DELIVERY I then called at about 2pm to ask if they could be delivered to her home address later that day. They confirmed with the florist that they could be and that deliveries were done until 7pm. My girlfriend was home at 4pm waiting. I spoke to her at 7:20 and asked if they were delivered, still no delivery.
I called these clowns back and asked for a new florist to try and deliver them to work again today (Fri 7/31) but let them know she was leaving work early to go out of town for the weekend. I was told they would "upgrade the order" and include an apology note. Guess what? They still werent delivered.
Thats 3 days, 2 florists, and times they had flowers go out for delivery only to not be delivered.
They say they cant guarantee delivery time, why can every other company give some sort of estimated delivery time or especially in the case of a missed delivery make sure the order gets priority and is delivered first the following day?
I called to complain and ask for a refund and the girl i spoke to asked if her manager could call me to discuss this and offer me free flowers?
Free flowers always sound like a great idea, the problem is these idiots wouldnt deliver them anyway. No thanks. Ill pass.
I have never in my life dealt with such complete and utter incompetence.
I should have hand picked the roses myself and driven a couple hours and delivered them myself. At least I know they would have actually gotten delivered and considering the amount of time i spent on the phone with these morons, it might have actually saved me time.
If you ever have a loved one die, dont order flowers from these fools unless you want them delivered the day they rise from dead, because thats about how long its going to take to get your flowers to there destination.
From You Flowers, LLC Reviews
I'm from Costa Rica. I purchased fromyouflowers.com's website to send a whole deluxe bouquet, with 3 balloons, 1 big teddy bear and big box of chocolates and a V-days card to my girlfriend in AZ. I paid a whole $155 for this order in 2/15/2024. My gf received the order on Feb 16. The condition in which the order arrived was horrible. The bouquet had barely 4 roses and a couple other flowers, not even fresh since they showed signs of dark edges and were completly battered. The order had only 1 balloon out of the 3 I paid extra for and it was DEFLATED. The order had no v-days card either. I was very mad and ashamed my gf received such a horrible gift and completly ruined my first valentines day with her. They falsely advertise their items in their website, what you get in nothing like how it looks there.
I immediatly chatted with this company, requesting a full refund. After ours and hours of agent after agent after supervisor, I was told that I'd receive a full refund to my original payment method with a comfirmation email. The next day 2/17/2024, I received an email saying they were unable to proccess my refund because my bank had my card as Lost or stolen. This was complete bs because I called my bank and they said the money is on hold and the only ones who can cancel the transaction is foryouflowers.com. They made a bunch of excuses as to ehy they couldn't refund to my original payment method and offered me a gift card or a check in the mail. Like I said I don't recide in the USA at the moment, so these 2 options were not useful and they were unwilling to cancel the online transaction.
Up to this day, I have not received my money, so I will have to wait until the transaction goes through to file a claim with the fraud department from my bank but I'll make sure to expose these people so others don't fall for this and don't have to experience such a horrible customer service and fraudulent business. Don't be Fooled!!! FORYOUFLOWERS.COM is a complete SCAM.
I order flowers from them back on the 31st of January 2021 for delivery on the 14th of February for Valentines Day. I contacted the recipient around 4:30pm and they had not revceived the flowers yet. I contact the customer service rep for from you flowers via a chat window and all I got was "canned" responses saying the flowers were out for delivery. It is after 7pm now and still no flowers delivered. I spent a lot of money to have these flowers delivered and one would think that ordering the flowers two weeks in advance would be more then enough time to get the order delivered on time.
Watch out for this company. I ordered flowers and they lasted 2 days. When I complained they only refunded my $6 rush fee. I asked that the flowers be delivered no later than 1:30 p.m. today because my friend leaves at 2:30 p.m. The flowers arrived at 3:10 p.m. When I complained, I was told there was no guarantee.
I told him I paid a rush charge and he told me I hadn't. They appear to be broker and charge a processing fee almost as much as the flowers themselves. Watch out for bait and switch - the flowers shown on the website are more of the "deluxe" model but the price is the base model price.
The flowers shown bear a poor resemblance to the flowers shown on the website. I have yet to have them deliver when they say they will. Also watch out for this: the website cost is not what they quote you. I found out you have to provide them with a code at the top of their website to get the price shown.
Ordered flowers to be delivered between 8am an12pm,did not get delivered,6 hrs later still not delivered,it was important to me
I ordered flower delivery for ocassion . i got confirmation that it will be deliver on that day and also i paid for extra to delier before specific time . delivery never been happend . when i called custmer service they told me that its out for delivery so i waited til evening . when i called in evening they told me flowershop is closed and not answering so they will be deliver tomorrow? i asked what is the purpose of getting delivery next day since i paid dor specific service . she does not have any idea . she just offer me 20% discount ? Are they really understand that someone is ordering for ocassion and you are trying to make delivery after that and not even offering full refund . and also i did not get any email or notification that i will not getting delivery until i called custemer service . even they dont have any idea whats going on with order. really? Guys if you order flowers from this guys be ready that your ocassion will not fulfil on timely manner .
The original order was not delivered when it was supposed to have been.
I called and your representative said I had chosen a different date and assured me the flowers would be delivered.
When even that date came and passed, I called, your next representative advised From You Flowers wrote the wrong address and it was NEVER delivered.
Another new delivery date was scheduled, and your next representative promised to correct the delivery and promised an additional upgrade to make up for the multiple errors.
That wasn’t done either.
Today, your next representative offered me a 30% discount???
Why would I want a 30% discount? Why would I want a 100% discount??
I wanted my flower order delivered when it was originally placed. I wanted my flower order delivered the second date it was promised, I wanted the flower order delivered the third time when the address was corrected,. I wanted my flower order delivered on the latest corrected date with upgrade as promised.
That didn't happen either.
Simply put, The customer service people at From You Flowers are all very polite -- but not one of them has kept any of the many promises.
I will continue to buy and send flowers - but it won't be through FromYouFlowers or your assocites.
Ordered a gift basket for a wedding anniversary gift and paid the additional fee for same day delivery. 3 days later received a phone call that it wasn't delivered, the florist couldn't fill the order in time. I was offered the $3.50 (same day fee) refunded and a small upgrade for the inconvenience. I accepted that and was assured it was going to be delivered that day. 2 days after that it still wasn't delivered!
When I called and spoke with a representative she starts out with "before you start yelling at me the basket it on the truck now! it's not the florists fault they couldn't fill the order." When I said I couldn't care less about the florist she says "OH GOD!" that was the point I asked for a supervisor. Kevin S. gets on the phone and initially offered me a 30% discount and a $20.00 gift card. I told him it should be refunded its 5 days late and was promised a delivery day twice, the basket they sent was NOT what I ordered and it looked thrown together like they were rushing to get it out. (I had my brother send me a picture) Then he offered me a $50.00 gift card.
Realizing I wasn't going to receive a refund I accepted the $50.00 gift card. The following day I receive an email with the git card for...you guessed it, $20.00. I called back and once finally connected to Kevin again he lies and says he never offered me the $50.00 it was for $20.00. I asked him if the calls are recorded, and he said he doesn't have access to the tapes to confirm what I'm saying. Not only do they not deliver on time, the baskets are horribly put together and the customer support is HORRIBLE.
Fromyouflowers.com is HORRIBLE !!! My first complaint is that the so-called reviews on their own website give it 4.9 out of 5.0 stars. Obviously, they remove any negative comments so possible future customers won’t see any complaints there.
The bouquet I wanted for delivery and spent almost $50 on looks like it could have come from my local grocery store or picked on the side of the road by a 5-year-old.
I ordered white daisies with goldenrod and raffia ribbon that looked very pretty on their website. What actually got delivered were cheap-looking yellow and white mums with un-matching crappy fabric ribbon.
In their response to my complaint to the company, they made a sorry excuse and will issue me a $10 gift certificate to use toward a future purchase from them. REALLY? They definitely don’t honor any “satisfaction guaranteed.” In their response to me "We have received your message expressing your dissatisfaction with the arrangement received. All items are subject to slight substitution according to local availability and season as stated in the product's delivery information on our website. This allows the florist to substitute with a similar container, flowers, color scheme or plant to ensure delivery is made in a timely manner." I will just say that any other florist I've used in the past will at least redeliver a better bouquet if the customer is dissatisfied because they want their customers satisfied for future purchases.
On their website, they claim they were rated best overall quality and price by CNBC in 2010.
Here is a claim that they DID live up to that is on their website, “We strive to make your experience ordering flowers with us unforgettable.”
I am beyond upset and disappointed that I didn't use a different flower delivery company. Please save yourself the aggravation and shop elsewhere if you want to cheer someone up.
Used fromyouflowers.com as a suggestion from our company. Spent about $80 on flowers and candy. They guaranteed delivery by Valentine's day. I had ordered them early the day before. Monitored the entire next day and NO delivery was ever made. The tracking web site shows they delivered it. I called several times after that status update and still no delivery. Checked again the day after and no delivery. Several long calls the day after with their customer service line yielded nothing. No one would answer the phone.
This is a complete ripoff. Extremely stressful and disheartening over special occasions as well. Did not think to look up this deceptive company because my company recommended them. I will let my company know. I sent an email late last night to their [email protected] (which is what the customer service line suggests you do to confirm delivery) and have not had any response (despite their assurances of a prompt reply).
I will pursue additional options to get my money completely refunded. From the other complaints, I see they try to get you to agree to discounts on future flowers or even free flowers. Not happening. They've ruined what should be a completely easy task. Literally, schedule a floral delivery and give the florist their money. But they've made the situation worse by showing they delivered the flowers. TOTAL RIPOFF.
I ordered flowers to be delivered on Valentine's day, they never showed and noone responds.. Going to cancel my visa order and report them for fraud if they don't respond by email soon (they promised 6 hours) Do not use these people
I decided to use fromyouflowers.com as the site advertises that it is recommended by cnbc. The webpage advertises same day delivery with a bright pink "same day" delivery button and a "need it today" arrow. I orDered my birthday flowers for my daughter in law and waited and waited and waited...At the end of the day, i receive an email from fromyouflowers.com stating they could not find a florist to deliver. I find it hard to believe that not one florist in the dallas/ft worth area can deliver flowers same-day. They apologized and offered an "upgrade." the flowers that arrived a day late were hardly worthy of being called a bouquet. I sent the company a letter with a picture Three roses and two lillies) of the "upgraded" flowers and demanded to be compensated. The email i received stated that was the correct number of flowers for the deluxe flower arrangement and would credit me $10 on my next order! i told them i would never order from them again and when i told her.
The flower order I placed Friday 3/25/16 for Easter flowers was never delivered to my daughter so I called FromYouFlowwer.com on 3/26/16. The representative said she called the florist and they couldn’t find my daughter’s apartment and had the phone number wrong even though the address and phone number were both correct on the order. She then said the florist now had the correct phone number and would call my daughter. As of 6:00 pm on 3/26/16, my daughter had no calls from any florist and no flowers had arrived. I called back again and after being on hold for a very long time, a customer service rep finally answered, had no idea what went wrong and said she would refund my money since my daughter never received the flowers. They said it would take 3 days for the refund but I am not holding my breath. This site is a sham, best to call a florist directly in the city of the delivery and work with them in person.
Ordered flowers which were never delivered.
Wrote an email to the company which says a response will be received in an hour. Never received a response.
Wrote second email to company and advised that I would be leavng negative reviews. Do not order from this company.
I placed an order for a dozen roses to be sent to my girlfriends job on Wed 7/29. They were ordered with same day delivery and given instructions that the business closes at 3pm. NO DELIVERY Tuesday
I asked for them to be redelivered Thurs to work but said she was going to be leaving at 1pm. NO DELIVERY I then called at about 2pm to ask if they could be delivered to her home address later that day. They confirmed with the florist that they could be and that deliveries were done until 7pm. My girlfriend was home at 4pm waiting. I spoke to her at 7:20 and asked if they were delivered, still no delivery.
I called these clowns back and asked for a new florist to try and deliver them to work again today (Fri 7/31) but let them know she was leaving work early to go out of town for the weekend. I was told they would "upgrade the order" and include an apology note. Guess what? They still werent delivered.
Thats 3 days, 2 florists, and times they had flowers go out for delivery only to not be delivered.
They say they cant guarantee delivery time, why can every other company give some sort of estimated delivery time or especially in the case of a missed delivery make sure the order gets priority and is delivered first the following day?
I called to complain and ask for a refund and the girl i spoke to asked if her manager could call me to discuss this and offer me free flowers?
Free flowers always sound like a great idea, the problem is these idiots wouldnt deliver them anyway. No thanks. Ill pass.
I have never in my life dealt with such complete and utter incompetence.
I should have hand picked the roses myself and driven a couple hours and delivered them myself. At least I know they would have actually gotten delivered and considering the amount of time i spent on the phone with these morons, it might have actually saved me time.
If you ever have a loved one die, dont order flowers from these fools unless you want them delivered the day they rise from dead, because thats about how long its going to take to get your flowers to there destination.