I went to Fredy Kia on December 5, 2016 in search of a vehicle and I was convinced to purchase a 2006 GMC Envoy Denali XL that the salesperson Johnathan stated was in excellent condition with no major issues and all the dash lights were off which was a good sign and it test drove okay so I decided to purchase it buy paying a $900 down payment with a $400 car note.
Before my 1st car payment was due the check engine light came on and I contacted Johnathan who insisted the vehicle had no engine problems and that it just needed a gas cap so I purchased one from Orielly's and once that one didn't work I purchased one directly from Chevrolet; however the check engine light never went back off. I contacted Johnathan again and he stated as long as the check engine light wasn't blinking it was not an engine issue. I purchased new tires and a new spare tire for the truck for $500 because the tires on the vehicle were starting to dry rot. I also paid three car notes totaling $1200. I spent $174.25 for parts for a new radio along with $166.68 for the new radio and $101.73 for headphones for the tv in the car for the kid. I also got the oil changed for $69 at Strickland Chevrolet a couple of days before the truck broke down on me. My uncle a mechanic checked it for me after I left Chevrolet because the lights were still on and it had all the correct amount of fluids in it.
'On Friday, March 24, 2017 I called Johnathan because the truck started making a weird noise while I was waiting at the bus stop for my daughter and the overheating gage appeared to no longer be working. He stated he could set me an appointment for April 27, 2017 at 8am to have a diagnostic test done on the truck which was the earliest appointment he had so I took it, but upon driving home from picking up my kids from school I heard a loud popping noise and it cut off after giving off so much grey smoke that I thought it was on fire. I called Johnathan back and he sent a tow truck to pick up the vehicle and drop the kids and me off at home.
On Monday I went to the dealership to sign paperwork for the diagnostic testing and advised him that they sold me a lemon because I've only had the vehicle for three months and I've kept up with the maintenance and barely driven the vehicle because I've been on bed rest since I purchased the vehicle due to my high risk pregnancy because of my chronic hypertension and my heart condition called cardiomyopathy so I only drive to take the kids to and from school. He assured me the vehicle wasn't a lemon and they would repair it. I called a couple of days later and Johnathan advised me that the truck needed a new engine and it was ordered from California and would be in on Wednesday April 26, 2017 and they would repair the vehicle.
I contacted Johnathan on Wednesday April 26, 2017 to check the status of the vehicle and he informed me that the vehicle was ready, but the repairs cost $2995 and in order to get the vehicle back I need to pay $400 for the April car note along with $750 towards the repairs and they'll setup a payment plan at $50 a month that will be added to my car note until the balance of the repairs are paid off. So basically they sold me a lemon that I already spent $3111.66 on and now they want me to pay them an additional $3000 for repairs for a lemon they clearly knew had engine issues stating the vehicle was sold as is which by law implies that the vehicle will be in working order not that it will breakdown in 3 months after the purchase and they also want me to continue to pay my $400 monthly car note. This place Fredy Kia is a rip off and no one should shop there for anything used!!!!
I bought my second vehicle in 2018 brand new off the lot. 2018 Kia Sportage! So right before Thanksgiving week it was 38 degrees outside I turned on my heater and my car started saying the engine was overheating! So my SUV stopped and I had it towed to get repaired.
They were trying to say I hit something significant that shifted and damaged the cooling system which in turn blew my motor. My problem is no exterior damage to the wheel, axle, or exterior. They wanted me to file a bogus insurance claim for $10,000 in REPAIRS!
They would not honor warranty on my vehicle saying I caused physical damage and took 3 week to send pictures of this "damage" terrible customer service and will not honor my warranty I paid hard earned money for!
I went to Fredy Kia on December 5, 2016 in search of a vehicle and I was convinced to purchase a 2006 GMC Envoy Denali XL that the salesperson Johnathan stated was in excellent condition with no major issues and all the dash lights were off which was a good sign and it test drove okay so I decided to purchase it buy paying a $900 down payment with a $400 car note. Before my 1st car payment was due the check engine light came on and I contacted Johnathan who insisted the vehicle had no engine problems and that it just needed a gas cap so I purchased one from Orielly's and once that one didn't work I purchased one directly from Chevrolet; however the check engine light never went back off. I contacted Johnathan again and he stated as long as the check engine light wasn't blinking it was not an engine issue. I purchased new tires and a new spare tire for the truck for $500 because the tires on the vehicle were starting to dry rot. I also paid three car notes totaling $1200. I spent $174.25 for parts for a new radio along with $166.68 for the new radio and $101.73 for headphones for the tv in the car for the kid. I also got the oil changed for $69 at Strickland Chevrolet a couple of days before the truck broke down on me. My uncle a mechanic checked it for me after I left Chevrolet because the lights were still on and it had all the correct amount of fluids in it. On Friday, March 31, 2017 I called Johnathan because the truck started making a weird noise while I was waiting at the bus stop for my daughter and the overheating gage appeared to no longer be working. He stated he could set me an appointment for April 27, 2017 at 8am to have a diagnostic test done on the truck which was the earliest appointment he had so I took it, but upon driving home from picking up my kids from school I heard a loud popping noise and it cut off after giving off so much grey smoke that I thought it was on fire. I called Johnathan back and he sent a tow truck to pick up the vehicle and drop the kids and me off at home. On Monday I went to the dealership to sign paperwork for the diagnostic testing and advised him that they sold me a lemon because I've only had the vehicle for three months and I've kept up with the maintenance and barely driven the vehicle because I've been on bed rest since I purchased the vehicle due to my high risk pregnancy because of my chronic hypertension and my heart condition called cardiomyopathy so I only drive to take the kids to and from school. He assured me the vehicle wasn't a lemon and they would repair it. I called a couple of days later and Johnathan advised me that the truck needed a new engine and it was ordered from California and would be in on Wednesday April 26, 2017 and they would repair the vehicle. I contacted Johnathan on Wednesday April 26, 2017 to check the status of the vehicle and he informed me that the vehicle was ready, but the repairs cost $2995 and in order to get the vehicle back I need to pay $400 for the April car note along with $750 towards the repairs and they'll setup a payment plan at $50 a month that will be added to my car note until the balance of the repairs are paid off. So basically they sold me a lemon that I already spent $3111.66 on and now they want me to pay them an additional $3000 for repairs for a lemon they clearly knew had engine issues stating the vehicle was sold as is which by law implies that the vehicle will be in working order not that it will breakdown in 3 months after the purchase and they also want me to continue to pay my $400 monthly car note. This place Fredy Kia is a rip off and no one should shop there for anything used!!!!
I purchased a car from Fredy Kia. I was made to sign and pay for a vehicle protection package. The windshield chipped and cracked on May 25, 2016. I contacted the protection package number that I paid for on June 7, 2016. While I was waiting for the confirmation to repair or replace the windshield, the protection package company claimed that they could not repair a crack. I spoke to Fredy Kia and requested the terms and conditions documents.
The terms and consitions documents were not attached to the protection package documents from Safeguard. At the time I agreed to utilize the protection package of winsheild repair and replacement, the dealer should have provided copies of the entire document. Fredy Kia purposefully withheld teh document because it had an arbitration clause. The document Fredy Kia gave was only 1 page. The document actually shows 6 pages to 7 pages.
Fredy Kia Reviews
I went to Fredy Kia on December 5, 2016 in search of a vehicle and I was convinced to purchase a 2006 GMC Envoy Denali XL that the salesperson Johnathan stated was in excellent condition with no major issues and all the dash lights were off which was a good sign and it test drove okay so I decided to purchase it buy paying a $900 down payment with a $400 car note.
Before my 1st car payment was due the check engine light came on and I contacted Johnathan who insisted the vehicle had no engine problems and that it just needed a gas cap so I purchased one from Orielly's and once that one didn't work I purchased one directly from Chevrolet; however the check engine light never went back off. I contacted Johnathan again and he stated as long as the check engine light wasn't blinking it was not an engine issue. I purchased new tires and a new spare tire for the truck for $500 because the tires on the vehicle were starting to dry rot. I also paid three car notes totaling $1200. I spent $174.25 for parts for a new radio along with $166.68 for the new radio and $101.73 for headphones for the tv in the car for the kid. I also got the oil changed for $69 at Strickland Chevrolet a couple of days before the truck broke down on me. My uncle a mechanic checked it for me after I left Chevrolet because the lights were still on and it had all the correct amount of fluids in it.
'On Friday, March 24, 2017 I called Johnathan because the truck started making a weird noise while I was waiting at the bus stop for my daughter and the overheating gage appeared to no longer be working. He stated he could set me an appointment for April 27, 2017 at 8am to have a diagnostic test done on the truck which was the earliest appointment he had so I took it, but upon driving home from picking up my kids from school I heard a loud popping noise and it cut off after giving off so much grey smoke that I thought it was on fire. I called Johnathan back and he sent a tow truck to pick up the vehicle and drop the kids and me off at home.
On Monday I went to the dealership to sign paperwork for the diagnostic testing and advised him that they sold me a lemon because I've only had the vehicle for three months and I've kept up with the maintenance and barely driven the vehicle because I've been on bed rest since I purchased the vehicle due to my high risk pregnancy because of my chronic hypertension and my heart condition called cardiomyopathy so I only drive to take the kids to and from school. He assured me the vehicle wasn't a lemon and they would repair it. I called a couple of days later and Johnathan advised me that the truck needed a new engine and it was ordered from California and would be in on Wednesday April 26, 2017 and they would repair the vehicle.
I contacted Johnathan on Wednesday April 26, 2017 to check the status of the vehicle and he informed me that the vehicle was ready, but the repairs cost $2995 and in order to get the vehicle back I need to pay $400 for the April car note along with $750 towards the repairs and they'll setup a payment plan at $50 a month that will be added to my car note until the balance of the repairs are paid off. So basically they sold me a lemon that I already spent $3111.66 on and now they want me to pay them an additional $3000 for repairs for a lemon they clearly knew had engine issues stating the vehicle was sold as is which by law implies that the vehicle will be in working order not that it will breakdown in 3 months after the purchase and they also want me to continue to pay my $400 monthly car note. This place Fredy Kia is a rip off and no one should shop there for anything used!!!!
I bought my second vehicle in 2018 brand new off the lot. 2018 Kia Sportage! So right before Thanksgiving week it was 38 degrees outside I turned on my heater and my car started saying the engine was overheating! So my SUV stopped and I had it towed to get repaired.
They were trying to say I hit something significant that shifted and damaged the cooling system which in turn blew my motor. My problem is no exterior damage to the wheel, axle, or exterior. They wanted me to file a bogus insurance claim for $10,000 in REPAIRS!
They would not honor warranty on my vehicle saying I caused physical damage and took 3 week to send pictures of this "damage" terrible customer service and will not honor my warranty I paid hard earned money for!
This is totally unacceptable.
I went to Fredy Kia on December 5, 2016 in search of a vehicle and I was convinced to purchase a 2006 GMC Envoy Denali XL that the salesperson Johnathan stated was in excellent condition with no major issues and all the dash lights were off which was a good sign and it test drove okay so I decided to purchase it buy paying a $900 down payment with a $400 car note. Before my 1st car payment was due the check engine light came on and I contacted Johnathan who insisted the vehicle had no engine problems and that it just needed a gas cap so I purchased one from Orielly's and once that one didn't work I purchased one directly from Chevrolet; however the check engine light never went back off. I contacted Johnathan again and he stated as long as the check engine light wasn't blinking it was not an engine issue. I purchased new tires and a new spare tire for the truck for $500 because the tires on the vehicle were starting to dry rot. I also paid three car notes totaling $1200. I spent $174.25 for parts for a new radio along with $166.68 for the new radio and $101.73 for headphones for the tv in the car for the kid. I also got the oil changed for $69 at Strickland Chevrolet a couple of days before the truck broke down on me. My uncle a mechanic checked it for me after I left Chevrolet because the lights were still on and it had all the correct amount of fluids in it. On Friday, March 31, 2017 I called Johnathan because the truck started making a weird noise while I was waiting at the bus stop for my daughter and the overheating gage appeared to no longer be working. He stated he could set me an appointment for April 27, 2017 at 8am to have a diagnostic test done on the truck which was the earliest appointment he had so I took it, but upon driving home from picking up my kids from school I heard a loud popping noise and it cut off after giving off so much grey smoke that I thought it was on fire. I called Johnathan back and he sent a tow truck to pick up the vehicle and drop the kids and me off at home. On Monday I went to the dealership to sign paperwork for the diagnostic testing and advised him that they sold me a lemon because I've only had the vehicle for three months and I've kept up with the maintenance and barely driven the vehicle because I've been on bed rest since I purchased the vehicle due to my high risk pregnancy because of my chronic hypertension and my heart condition called cardiomyopathy so I only drive to take the kids to and from school. He assured me the vehicle wasn't a lemon and they would repair it. I called a couple of days later and Johnathan advised me that the truck needed a new engine and it was ordered from California and would be in on Wednesday April 26, 2017 and they would repair the vehicle. I contacted Johnathan on Wednesday April 26, 2017 to check the status of the vehicle and he informed me that the vehicle was ready, but the repairs cost $2995 and in order to get the vehicle back I need to pay $400 for the April car note along with $750 towards the repairs and they'll setup a payment plan at $50 a month that will be added to my car note until the balance of the repairs are paid off. So basically they sold me a lemon that I already spent $3111.66 on and now they want me to pay them an additional $3000 for repairs for a lemon they clearly knew had engine issues stating the vehicle was sold as is which by law implies that the vehicle will be in working order not that it will breakdown in 3 months after the purchase and they also want me to continue to pay my $400 monthly car note. This place Fredy Kia is a rip off and no one should shop there for anything used!!!!
I purchased a car from Fredy Kia. I was made to sign and pay for a vehicle protection package. The windshield chipped and cracked on May 25, 2016. I contacted the protection package number that I paid for on June 7, 2016. While I was waiting for the confirmation to repair or replace the windshield, the protection package company claimed that they could not repair a crack. I spoke to Fredy Kia and requested the terms and conditions documents.
The terms and consitions documents were not attached to the protection package documents from Safeguard. At the time I agreed to utilize the protection package of winsheild repair and replacement, the dealer should have provided copies of the entire document. Fredy Kia purposefully withheld teh document because it had an arbitration clause. The document Fredy Kia gave was only 1 page. The document actually shows 6 pages to 7 pages.