A nightmare. Built new house end of 2020 with expensive appliances from Fred's. When the stove heated up the fax came on and sounded like a helicopter landing on the roof. Spent two years and 8 contacts trying to get them to fix it and still doesn't work. First, repair guy took them 5 months to get to us and he brought a new fan and told me this isn't the problem. Next repair guy another 5 months and he said this isn't going to fix the problem either and don't pay the invoice they are going to send you because the stove is defective and needs to be replaced His Nick was his name and he said the parts were mis-shipped and reason for second long delay. So clowns at Fred's send me invoice. I try to call local store-good luck because they don't answer. Eventually talk to supervisor Atera who refers me to Spokane WA wherein I spoke to Emilee. Very nice girl who refers me to Service Manager, Tim. Time is worthless and essentially advises me that they will charge $300 to come out again. I advise this is a faulty stove and under warranty. Timmy advises that it is out of warranty because they took 1.5 years to get around to determing their project is defective. Does this sound like a company you want to do business with?
Fred's Appliance Reviews
A nightmare. Built new house end of 2020 with expensive appliances from Fred's. When the stove heated up the fax came on and sounded like a helicopter landing on the roof. Spent two years and 8 contacts trying to get them to fix it and still doesn't work. First, repair guy took them 5 months to get to us and he brought a new fan and told me this isn't the problem. Next repair guy another 5 months and he said this isn't going to fix the problem either and don't pay the invoice they are going to send you because the stove is defective and needs to be replaced His Nick was his name and he said the parts were mis-shipped and reason for second long delay. So clowns at Fred's send me invoice. I try to call local store-good luck because they don't answer. Eventually talk to supervisor Atera who refers me to Spokane WA wherein I spoke to Emilee. Very nice girl who refers me to Service Manager, Tim. Time is worthless and essentially advises me that they will charge $300 to come out again. I advise this is a faulty stove and under warranty. Timmy advises that it is out of warranty because they took 1.5 years to get around to determing their project is defective. Does this sound like a company you want to do business with?