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Fortunoff Backyard Store


Country United States
State New Jersey
City Metuchen
Address 127 W Kelly St
Phone 855-337-8785
Website https://www.fortunoffbys.com/

Fortunoff Backyard Store Reviews

  • Feb 3, 2024

Buyer beware!! We purchased very expensive top of the line melrose dining set with all accessories available as well 2 barcelona sofas with swivel sitting chair, coffee table and end tables, and additional bar top with sitting chairs and several other items. We also purchased additional warranties as a precaution (guardsmen which covers accidental). Spend a fortune, but with the thought that you only buy these items once as they are ‘designed to last a lifetime.’ Within 2 years, we did have an accident that we immediately reported to guardsmen and got an approval for replace. Seems easy enough, however that was back in 2020 and still have not received the replacement. Every time we call, they say it’s approved but given the run around about when or how we would receive the item. Although a frustrating issue, our larger problem is that all the furniture started peeling within 3 years. I purchased all the correct furniture covers from fourtunoff for winter months and just when not in use and cared for them very carefully. All issues were reported along with supporting photos. Again given circles on how to get repairs and/or replacements. Fully under warranty and acknowledged by the company but no resolution. I have spoken to mangers, my husband has spoken to mangers, sent out endless emails with no response. I am at a total loss as you purchase from Fortunoff thinking they are the best however they do not stand behind their product nor warranty’s. Complete and utter ripoff. Such a disappointment and now in 2024 will be pursuing consumer fraud against them as we were left with no choice and exhausted every resources within company. Save yourself the expense and headache and DO NOT BUY FROM THEM!!

  • Oct 20, 2020

On JUly 29, 2017 we purchased a patio outdoor set, with a 5 year Outdoor Ultimate Furniture Protection Plan. We have recently filed a claim using this warranty. The warranty company has said that Fortunoffs agent Joanne Pucciarella entered the type of warranty we have wrong into their system so therefore our claim is denied. I explained that I have the contract with the correct warranty on it. They explained only Fortunoffs could change the information in their system to contact them. So I did, I spoke with Mark, and "Marge/Marjorie" the manager.

She was unprofessional in her words and said there was nothing she could do about it. Finally after us going back and forth she said email me the photos of what is wrong and Ill see what I can do. Now, I can not get in touch with her and no response back from the emails. This is no fault of my own. I did everything correct on my end. This is pure negligence on Fortunoffs behalf. Lucky for me my father is an attorney :) We paid for the ultimate warranty, and they entered what is called the defense warranty. They will not correct it.

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