When I bought my $57.995.98 pickup truck Ford did not tell me that they do not follow federal protocol on making parts For 25 years for the vehicle after it was manufactured and you bought it (because that is the law) and Ford does not follow the Federal law of making parts for a vehicle 25 years after it was manufactured And my piece of garbage 2004 Ford F250 SUPER DUTY 4X4 One headache after another broke down yet again: FORD - FIXED OR REPAIRED DAILY. Does not make a part from my 2004 pickup Truck that needs G.E.M module that controls my alarm Door-locks trailer breaks A/C and a dozen other components and My door locks and my battery goes dead every day because Ford manufactured this pickup truck where the water follows the water down the wires to the G.E.M board electrical line down into the G.E.M. unit and shorts it out and I can no longer get this part because Ford doesn't make it a replacement part that Ford motor company knew would fail because of the poor design of the 2004 Ford F250 Super Duty 4x4 with a 5.4 liter motor. My vehicle 17 years old and Federal Law States (they are supposed to make parts for 25 years). FORD found out that they do not have to follow the Federal Law. So? When you spend a 100 000.00 and something on a pickup truck? You will be throwing your hard earned money in the trash after 10 years (because Ford won't make the parts that you need to fix it) do not buy a Ford: buy a Dodger or a Chevy or Toyota because they make parts for 30 years after the vehicle's manufactured....
Were you a victim of Ford’s Dual Fuel Tank fiasco? Ask any expert mechanic, “I have a Ford van with two fuel tanks and one day at a gas station when I removed the front gas cap, I shockingly saw gasoline from what I thought was a nearly empty front tank start to overflow with gasoline and splash all over the ground!
What do you think the problem is?” Without hesitation, the mechanic will reply, “That’s a Fuel Tank Selector Valve malfunction.” The mechanic will further explain, “One of the reasons you no longer see Ford vans with dual fuel tanks is because of this problem. This valve selector problem is a notorious and common problem with these dual fuel tank vans, and has stranded many motorists.
What Ford knows but is not telling the public is that this problem can be fixed in about 20 minutes for around $20 in parts plus a small labor charge! What usually happens is that the customer will go to a Ford service center where the dealership will replace the valve with ostensibly a “new” valve for around $500 and add another $500 for labor.
But here lies another problem. Ford stopped manufacturing these valves many years ago so any leftover valves in inventory could well be over 20 years old. These valves contain rubber O-rings and after 20 years these O-rings deteriorate. So the Ford dealership is replacing your faulty valve with potentially another faulty valve. And you just paid around $1,000 for that.”
So I’ll ask you what is the secret solution Ford is hiding? “Today, the best solution which admittedly requires some minor tradeoffs is to bypass the selector valve and to hook up one of the fuel tanks to the master fuel pump. In effect, you will convert your dual fuel tank van into a single fuel tank van. But the good news is you will never have to worry about being stranded from a faulty selector valve.
I have more bad news. Ford service centers REFUSE to perform this bypass procedure. They claim liability issues. But Ford makes special fuel line connectors just for this bypass procedure. I really think Ford is engaged in an unfair business practice and it is much more lucrative to keep replacing these faulty valves at $1,000 a pop rather than permanently fixing the problem for $20 in parts plus a small labor charge.”
On 5/5/2022 I requested for a medical leave absence due to severe neck pain and spasms! I received an Disability claim and conditional medical leave of absence notice from Unicare! In this letter it states," Your conditional medical leave of a science expires 14 days from your last of work." My last work day was 04/29/2022!
On 4/30/2022 I woke up with mild symptoms! It was approximately 5 or 6 in the morning that following day 5/1/2022 I was hit with severe spasms and pressure in my lower and upper back! It continued through Monday and then I went to Urgent in Monroe about 4 or 5 PM! The nurse practitioner diagnosis was Torticollis!
There no X-rays or other test to determine that diagnosis! I was given 4 cortisone shots in one sitting! They prescribed me with a muscle relaxer and prednisone! On 5/2/2022 my pain was worse than what it was when I visited Urgent Care a day earlier! My left arm was completely lame and numb! I went to the Emergency Room and X-ray were done and was prescribed 6 pills of Valium and was told to follow my Doctor!
I did not have a Primary Care Doctor! So I had look for one to follow up with! I did find a Doctor and he gave me a prescription for Flexirl! I had no sleep for three and half days! The pressure and spasms didn't go away! Then I noticed spasms and weekness in my left arm! Nothing has changed for the better! I have been so miserable and lost sleep over this!
Unicare notified by phone yesterday 5/18/2022 that my fmla claim was denied due my Doctor not providing them medical information in a timely matter! This means I have been terminated from Ford Motor Company! Now I am stuck with a lame arm and will loose my home, my automobiles, and my dignity! At 51 years I can't recover from this and my life is over!
I have been trying to get my Ford F-250 super duty 4x4 with a 5.4 l motor fixed because my battery goes completely dead after 3 days of not using it. I bought a brand new battery put in a brand new alternator and still the same problem. Ford doesn't even know how to fix it? it's been in the shop over a dozen times and the cost is getting unreal. When they tell me there's no problem?
well obviously there is a problem if the battery goes dead every 3 days if you don't drive it everyday this is getting to be really ridiculous that even Ford motor company cannot fix the problem. I looked it up and others have the same issues that I do which only means that Ford builds crappy vehicles that will give you nothing but headaches do yourself a favor bye another make (don't buy a Ford).
Shortly after purchasing the 2018 Ford Edge Titanium we noticed the brakes were very sinsitive at low speeds. Almost every time we touched the brake pedal when below 30 mph the brakes grabbed and caused everyone in the car to lurch forward in their seat. We were told to give it some time to break in, the internet also confirmed this might help a little. We have taken it to the dealership 4 times now. I now has over 16000 miles and the brakes still grab at low speed. Neither my wife nor I have been able to get accustomed to the brake pedal sensitivity at low speed especially first thing in the morning or when humidity is high after the car has been sitting unused for several hours. We have taken it to the dealership 4 times and have contaced Ford directly. Everyone just says it is what it is, all the smaller cars (with features like Adaptive Cruse and Lane Departure) in the 2018 year have the same touchy brakes and there is nothing that can be done. The dealership says it cannot do anything unless Ford gives them permission, and Ford will not allow anything to be done. Ford had a "TSB" for the 2015-16 Edge with the same problem, but not 2018. The dealership let us drive a couple 2019 Edge's with same features as ours and I could not make it grab like my 2018 model even when I stomped on the brake pedal. The problem appears to be fixed in the 2019 models. I just want a normal car that stops as expected when I step on the brake pedal. Or my money back. I am sure this will negatively affect the resale value of the car if anyone drives it first thing in the morning before purchasing. Is this something covered by the "Lemon Law"?
A phone call was received to discuss the purchase of an "Extended Warranty". In Sept of 2017 by a Maria. Mileage on my truck with still factory warranty was 31,168 miles. Having purchased it with the scare tactics used should some go wrong AT THE END OF MY FACTORY WARRENTY. I was told the extended warranty would then begin.
In April of 2019 I decided to trade my ruck off to a newer model and emailed Budco the mileage and information that I will not be needing the extended warranty. Miles as stated in email were 36,001. 1 mile outside of factory warranty. I received an informal email back giving me instructions to list the following bullet heading cancellation letter: name on account- VIN#-, Mileage (current)-, Reason for Cancellation-, Cancellation date, and space for signature. Asking to fax and call Ford to follow up!
Now when my girlfriend follows up with a thorough more professional way with an email and hard copy mailed to both Ford and Budco also asking for the expecting return of the extended warranty refund as it was never used that's when both companies were redirecting the phone calls. 1181.00 was paid out and they are only returning 501.00.
Aside from no contract signed from either company. But they are trying to overlap coverage. Because he started to pay in September that is when the coverage began. I said that's not how or what extended means. When I asked them so in march as we both know he was still under FORD FACTORY WARRENTY lets say his control window motor breaks he takes it in "who fixes it?"
They said well the FORD WARRENTY fixes it. So I said to them then why are you not refunding his money! You are ripping people off when they have coverage on it already in fact * months of free money you have been receiving to do nothing with you are robbing people left and right And now you say threes a cancellation fee we have yet to see the contract from September and when we looked into it deeper on the Internet I have discovered that these are not even called extended warranties they are service contracts.
This is a problem that many are getting taken advantage of our elders are not aware of what they are agreeing to and paying out of pocket for things they already have when buying a new vehicle. Like this one was clearly covered under the 36/36,000 miles. And Willard paid $1181 towards something he paid at signing at the deal he bought the truck. I hope that this meets the right people because this type of gauging people and my elder generation discuss me to think about it.
sincerely,
Amy Wegner
Keep in mind *8 month of Factory Warrentory was still in place extended warrenty had no play or of any use but was taking money fraudulantly.
Where do I begin, at the dealership I was told this was the most dependable truck ford had to offer. After a short "truth about trucks” video that the dealership showed me, I decided to go ahead and trade in my 2007 Chevrolet durmax 2500 for a 2013 Ford F-150 platinum ecoboost. I cannot complain about the deal I was given, which was more than fair and I was treated very well by the dealership.
It wasn’t long after purchasing the truck (it was winter time) that after using the 4wd a few times I noticed an awful grinding noise that was caused by the vacuum lines for the automatic hubs which were stuck not allowing the truck to shift into 2wd. This happened on 2 separate occasions after it was supposedly fixed by the dealership.
Not long after this a check engine light appeared. I took it to the dealership where they kept the truck for almost 2 weeks finally deciding to replace the entire fuel rail, all the injectors and all of the coils. After another year, the primary fuel pump failed, causing a random cylinder misfire which caused the transmission to slam into gear not knowing how to respond to the misfire.
This fiasco ended up stranding me and my wife on the side of the road again. I had it towed to the dealership where the mechanic thought it was fixed, took it on a test drive and then diagnosed it to be the primary fuel pump. After getting this fixed, I complained about the transmission, and the dealership told me the transmission was unaffected and completely fine.
Several months later I used the truck to get a small load of firewood for my parents and both rear shocks blew out under the load. This then forced me to spend $1,800 to get all of the shocks replaced. By the next summer the passenger side air conditioning would only blow hot air. Shortly after it was fixed I was once again stranded on the side of the road because of a faulty throttle body.
As of today (1/19/19) I am now writing this report because of a diagnosed cylinder #2 misfire (another check engine light) and the transmission slamming into 4th gear which has made the vehicle virtually undrivable yet again. Although I do not blame the dealership for this "lemon” I blame ford, the main manufacturer of this vehicle.
This has by far been the worst vehicle I have ever owned and I would strongly recommend never buying a Ford F-150 ecoboost. Ford motor company should be ashamed of themselves for allowing such a faulty product onto the market without standing by it. Unless ford stands by their product and makes this right, I know I will never purchase another ford product for as long as I live.
I had a recall on the drive shaft and the body control module for my ford transit van covered under the warranty. At the time, the dealer couldn't provide me a loaner van until they fix the issues so I contacted corporate office on 10/19/2018 on 7:34 pm and asked them if I would be reimbursed if I rent a van, I was assured that I would be reimbursed once I take the rental receipt back to the dealership.
On 10/25/2018 I took the receipt to the dealership and was told that it will take a couple of days to get reimbursed, on 11/01/2018 I received a call from the service manager from Ford Rye stating that Ford corporate denied the reimbursement, so I called Ford corporate office again on 11/01/2018 at 11:37 and was told they won’t be able to reimburse me for the rental fees.
Now I feel that I was lied too, being taking advantage of and given the run around. This has been the most chaotic and unprofessional company I had to deal with. Please think twice before dealing with this company.
Companies and manufactures with power in america can do any and everything above the law and get away with it. Lets take ford motors for example...This company has manufactured sub parts for the ford fusion, fiesta, and focus in reference to the transmission. The transmission failure in these vehicles can cause serious injuries and fatalities with astronomical numbers complaining for many years...Yet there is nothing being done, and these vehicles are still on the market. The ironic thing about it is that most car owners are and have been selling these vehicles without disclosing this information to the buyer. However, ford manufacture is well aware of this process which makes it corrupt and a part of a virtrual scam. Don't believe me? Go to any web site and type in 2010 ford fusion transmission failure and see what you find. There was a recall on the throttle body a few years back that subsequently wore the transmission down. I know i know...We are talking about an 8 year old vehicle right? Nope...We are talking about vehicles that had transmission problems back in 2010. Your research will educate you. I can not post the different sites on yscam, but i can tell you this...The sites are popular and reputable. I drive a 2010 ford fusion and have had the same issues with my transmission for over a year now and ford manufacture refuses to own up to it. This is why i am writing. Today " top class action" sent me a news letter stating that ford settled out on 2012 - 2016 ford focus, and ford viesta transmission failures dated october 2017. Someone is finally holding this company accountable. I am hoping an attorney will read my complaint, do the research and start a class action law suit involving 2010 ford fusion transmission failures/defects. You will be amazed at the findings involving these vehicles. Thank you for reading ...Have a great day.
I have just learned there was a recall letter om my car with wireing harness which I never recieved a recall letter. I have a 1998 ford contour se bought it new.
the harness has become cracked an has peeled off which is causing other problems with my car, if I had known of the recall I would have taken it in I think all recalls should be good no matter what the milage or time lasped since on was issued still be good they should stand behind their recalls n do whats right an fix my car as well as others. I think a judge should order them to fix my car as well as others. I also have a brake issue since day one when I bought car an they say they didn't see anything wrong an I just found out there was a recall on it also I have have brake fluid leakng since I bought it.someone please make ford fix my car.
My first truck was a 1999 Ford F-250 Super Duty with 5.7L engine. I leased it, thank God, because the transmission started to go out at 60K miles and the navy blue paint cracked up front due to engine heat (fenders and hood). In 2005 I bought a Ford F-250 with the 6.0 diesel engine. I had nothing but exhaust & EGR problems and could only get 10 miles to the gallon. I got rid of it with 50k miles. In 2014 I bought a F-150 3.5l echo boost, at 52k miles I had a turbo by-pass value problem ( $800 repair) and at 65k miles I had the rear differential go out ($2300 repair). Let's not forget that Auto-Nation Ford charged on top the charges $165 diagnostic fees.
Ford is very misleading in their commercials, they do not build quality, with 100 plus years building vehicles they should guarantee a 100,000 mile warranty to prove their quality like other vehicle manufacturers. To compare I bought a 2007 Dodge Ram 3500 6.7l diesel and only had to replace/rebuild transmission at 150k miles. Based on my experience Ford builds vehicles to fail, to put money in the pockets of dealer service departments and parts manufacturers. And what sucks even worse, I have a 2015 and 2016 Ford F-550 in my business fleet with less than 10k miles I can only imagine what Ford failures are in store for me with them. Just so you know I called Ford Motor company and they could care less, they just kicked me back to the dealer.
In Small Claims Court in Alhambra, California, June 24, 2016, in my lawsuit against Ford Motor Company for fraudulent misrepresentation, Ford made the tacit admission that the Ford Extended Service Plan brochure contains three or more false claims.
Ford's argument in its defense, and affirmed by Judge Michael Small in his unequivocal opinion, was that my failed shock absorber wasn't a covered part, “BECAUSE SHOCK ABSORBERS ARE NOT LISTED AS COVERED, THEY ARE EXCLUDED FROM COVERAGE.” Therein lies the problem.
The court accepted Ford's argument against the plain language in its own ESP brochure. And it is that argument that forms the basis for my complaint against Ford's Extended Service Plans. According to Ford's own Website, Ford has sold 35 million of these fraudulent plans.
1. The court's decision is final, not subject to reversal or appeal, that only listed parts are covered, so that the shock absorber, not a listed part, wasn't covered by my plan. Here is issue number one: There are fewer than 300 covered parts listed in the brochure. But the brochure claims that “500 plus” parts are covered. Since a part must be listed to be covered and there are fewer than 300 parts listed, the claim of “500 plus” parts covered is a false claim. False Claim number 1.
2. The brochure claims that the list of covered parts is a “partial list.” It has been established that since a part must be listed to be covered, the listed parts covered must be a complete list. The claim that the list of covered parts is a “partial list” is a false claim. False Claim number 2.
3. The brochure lists “the only components not covered.” Since all parts not listed are also not covered, the list of “components not covered” should include hundreds of components. It doesn't. The claim that only the components listed as not covered are non-covered parts is a false claim. False Claim number 3.
4. Finally, many of the parts listed as covered are, in fact, not covered. They are not covered because in those instances not even a single component part is listed as covered. If any of those component parts, none of which are covered, were to fail, then Ford could deny coverage based on the now established, must-be- listed rule. Much the same as with the not listed therefore “EXCLUDED” shock absorber, a component part of “covered” front suspension, which was, in fact, only covered until a non-covered component, the shock absorber in this instance, failed. This court ruling has legitimized Ford's potential rejection of coverage for dozens of listed “covered” parts, in absolute contradiction of the plain meanings of the unambiguous text drafted by Ford in its own brochure.
I was fired while on medical leave. I did everything I was supposed to do while on leave. However, the benefit company, Unicare first denied my claim. The benefit company had reached out to me to return to work. However, the date they had me to return to work had already passed. So they sent out a letter with a different date from the date they originally initiated. I wasn't able to return due to my disability. I had submitted an appeal. I was finally approved after I filed my appeal. However, during the whole processes with the benefit company was slow. I was told it only takes 14 days for determination. I was suppose to receive my benefits weekly. However, they took so long approving my claim, I received lump sum of my benefits. I never knew if they needed more information unless I called checking status of claim. I never received my notice of termination. My employer was informed that I never received notice letter. Labor Relations informed me the notice letter came back returned. My doctor continued my medical leave until May 15th 2017. My doctor issued my return date for May 16th 2017. I have documentation stating my return date for my medical leave. I came back May 16th 2017. I worked the whole 10 hours, May 16th 2017. I was never paid for working, May 16th 2017 from 6am-5pm. I have witnesses including, Supervisor seen me worked on May 16th 2017, my return date. Before I started working on my job, I spoke with the Supervisor. I informed the Supervisor, I'm back from medical leave. She insisted me to start up on my job. I didn't find out I was fired until May 17th 2017, when I showed up for work the next day and stopped by Labor Relations. Labor Relations had informed me I been fired since April 10th 2017. They also said they sent out a notice of termination letter, but it came back returned. They also showed me a copy of the mail stating it was returned. So, Ford Motor Company was informed I didn't get my termination notice. I also explained to them I had worked yesterday, May 16th 2017. They told me I need to file grievance. I filed grievance with my union May 17th 2017. I filed for unemployment with Illinois Department of Employment Security. June 21st 2017 I was mailed a letter denying my unemployment with Ford Motor Company. Illinois Department of Employment Security stated the reason I was denied because Ford Motor Company stated I "voluntary leaving". They also stated in details I did not return at the end of the approved leave of absence. I have lost everything due to both of these companies.
Purchase a new 2015 Ford Mustang GT Roush in Febuary of 2016 costing well over $55.k, had it in the shop a couple times due to many issues. But the 2 main issues where , At speeds of more than 55-70 mph the car had real bad vibration issues. Also when pressing down on the clutch you would hear a noise and at certain speeds while shifting into gears you would hear a similar noise coming from the gear box. Each time they would either say after test driving either there was no noise heard or the noise was normal and if I wanted it looked at they would have to take apart the transmission to get to the clutch to see what the problem if any was. But if they didn't find any thing I would Be charged for them taking my car apart because the warranty didn't cover exploration. So I just figured the car was new and under warranty and kept driving it even though the noise still persisted . Last month the car broke down and had to be towed to the Ford dealership for diagnosis @ about 20k miles.
They called me after having the car 3 days saying that they think the clutch went out but they would have to charge me to fix it because it wasn't covered under my Ford warranty, so I told them I was not excepting that and was going to contact Ford Customer Relations, they responded saying by doing that my claim would be denied any way? I called Ford and started a claim after 2 weeks they responded back saying they where going to denie the claim to fix the clutch because it looked like it had been abused? LOL how do you ruin a clutch at 20k miles. So I told them I was going to contact an Attorney for guidance in this situation, they replied we will send out a specialist to have a look at it. They even came back saying we where at fault? I have never had a clutch problem with any high end sports car I have purchased, ever. (Audi, BMW) The price to fix the car at the time was out of my budget so I figured I would just have it towed home, contact an attorney and find some one else to fix it. First before they would towe it I had to pay for them taking apart the car to diagnose it. When the towe truck arrived it wasn't even put back together at all the drive shaft and custom Roush exhausted scraped (grinded) on the drive way as they where taking the car off the truck and all the screws & bolts where in the trunk. This is the 7th brand new ford vehicle I have purchase in the last 8 years and it will be my last and I will make sure no one in my Family or any of my friends don't make this mistake in buying any ford products. After getting this vehicle repaired I'm going to trade it in for a new Audi. So buyer beware, do your home work if your interested in purchasing a Ford Mustang GT Roush, there are many bad reviews online with the same issues I encountered. Don't make the expensive mistake I have made.
I am emailing because of a defective issue with my transmission that the dealer is refusing to fix free of charge…I didn’t break my transmission, I didn’t drive it death causing the transmission to go out – the transmission is out in my car because of a defective – no fault of mine. Here is my story: I bought my 2012 Ford Focus SE brand new in December 2011...I had taken the car back to Ford while it was under warranty and they 'fixed' the transmission issue I was having (the transmission was shuddering/stuttering)...I was informed there was a recall/defective part on the vehicle so I was given an extended warranty on the transmission. As of recently, my extended warranty ran out and very shortly after that (within a couple of thousand miles) - my transmission has gone out - the car is inoperable. The transmission often refuses to shift going into or coming out of the lower gears, it shakes, shudders, and stutters, it grinds and makes noises.
It often refuses to accelerate even though my foot is on the gas - other times it refuses to accelerate and the RPM's rev up to unsafe levels and finally, at times, when my foot is on the break and at a complete stop - the car will then lunge itself forward even though I was completely stopped. Ford is refusing to fix the transmission on their dime so they want me to pay $1800 to fix the transmission that has been an issue since first purchasing the car...I wasted my money! In fact, I still owe around $8,000 on my nonworking, unsafe, inoperable vehicle. I purchased the car on a special program that Ford was doing to get college students into safe and dependable cars..
.I feel targeted...I feel almost as if Ford decided to pawn these terrible unsafe vehicles off on poor college students like myself. I have had my car looked at by other mechanics and they have all told me that I can pay the $1800 to fix the transmission however, I will ALWAYS have a shudder – it will never go away and on top of that – there is currently no permanent fix for this transmission (Ford FINALLY stopped putting the transmission into their 2017 models). I was also told by the mechanics that although I am fixing the transmission now – I will have to regularly replace parts in the transmission and that will run me around $900 or $1000 depending on which part goes bad –for the life of my car, I will always have to deal with this issue. I spent $20,000 on an unsafe, inoperable, headache/nightmare.
I contacted John Matarese with Local 9 news and he responded as follows: “Thank you for contacting 9 On Your Side regarding your Ford's bad transmission. We have looked into these semi-manual Focus transmission before. Ford will NOT do any more, even if we try. I hate saying that, but Ford does not work with us at all on these things. I want my voice heard loud and clear – I also would hate to see anyone else end up in my situation – as a once broke college student and a single mom - I thought I was getting a good deal on a reliable vehicle – I couldn’t have been more wrong. I have contacted Howard Ain, the Ohio Attorney General, I have retained a lawyer for the Class Action Suit, and I will begin filing complaints (as John Materese suggested) to the FTC and BBB. I have added a few links below http://wlos.com/news/news-13-investigates/ford-sued-over-faulty-transmissions-in-some-focus-fiestas ,carcomplaints.com/news/2016/ford-powershift-transmission-problems-lawsuit.shtml ,autonews.com/article/20160105/BLOG06/301059997/ford-gets-the-powershift-dual-clutch-transmission-right-but-is-it-too- ,fordpowershiftlawsuit.com/ https://topclassactions.com/lawsuit-settlements/lawsuit-news/52510-ford-hit-with-class-action-over-fiesta-focus-transmission-defect/ ,fordtransmissionproblems.com/our-litigation/ dailymail.co.uk/news/article-3596163/Up-70-0000-Ford-owners-join-class-action-sue-car-maker-dangerous-PowerShift-transmission-cause-sudden-acceleration-difficulty-stopping-braking.html
I own a 2007 Lincoln Mark LT it has 57,500 miles on it and I had to put a new motor in it cost me 8,192 and ford motor took no blame are you kidding me they more less told me my problem I will never buy another Ford vehicle in my life THANKS FORDS.
Ford in whitebear lake do a great job getting you a car you don't want and then when it starts breaking down they don't want to help you as a matter a fact they are rude and think the law doesn't apply to them and if they use big words people won't know what they are talking about. Oh I forgot if your a mechanic you still know nothing about cars only the dumb a** lady in the office can diagnose my car over the phone and then I bring it to a Ford that knows what they are doing and it's exactly what I told you huh that's not ok. DO NOT buy a car from tosley ford in white bear lake.
I bought a 2016 Ford Fiesta at James Ford a year ago. It continually broke down and was in the shop for over a month. I asked to use the Lemon Law and was told that Ford would buy back the car and return all monies. They sent a check for about $18,000 and I bought a used car 2013.
I paid the difference of about $5,000 thinking "Great.... I'll have no more payments". Three weeks after I bought the second car I get a call from James Ford telling me they read the information wrong and I still owe close to $5,000.
Ford is a rip off company and I suggest that anyone buying a car, do not go through Ford Motor Company as they are heartless and can't keep their word !
Save yourself from heart ache and don't go through Ford!
Audio electronics is the closest I could find. Not sure about the Sync touch or the Sync 3 but the regular Sync is a waste of money unless you like the idea of paying extra on an already overpriced vehicle just to connect your phone via bluetooh. Thats all it will do.. Most often, the voice recognition doesnt recognize the simple command of "call " folliwed by whatever name I say. Usually responds with "please say a device name" . Thats stupid due to not being able to connect to anything other than a phone. Then I have to tell it a line number that I usually need to repeat several times. Not only do I have to repeat it but the line number changes every tim this thing says "please say a line number". The only other thing this Sync crap will do is some kind of 911 assistance. Sure, in the unlikely event I get into such a bad wreck that I cant hold te 9 on my fhone, it may come in handy but more often then not , it's just a nuisance. If I dont have my blue tooth on my phone active. The screen will continuously remind me that 911 assistance is unavailable with out a Bluetooth device connected. The reminder happens so often that too many times it happens as I pressed chennel preset button to change radio stations and then I end up in the menu having to back out of that crap. It not GPS capable nor Will it allow oudio from your phone when using phones GPS. Also has no XM radio capabilities. Over all, as aforementioned, far too much money to waist ib addition to an already overpriced vehicle.
After nearly 40 years of owning Fords (11 of them) I can truly say I am no longer a loyal Ford customer.
November 20th 2015 purchased a brand 2016 Expedition from Sawgrass Ford in Sunrise Florida 14501 West Sunrise Florida 33323. As we drove our new vehicle home we noticed that the Sirius radio kept cutting in and out while losing the satellite connection.
November 25, 2015 first repair visit to fix Sirius radio. Vehicle was in the shop all day. Unable to be fixed they advised me that they had to order an antenna.
December 3, 2015 returned to have the antenna replaced. The antenna was replaced. After picking up the vehicle and driving home from dealer I found that radio still had issue. It was still cutting in and out and was getting a message “searching for satellite” I immediately returned to the dealer Sawgrass Ford and spoke with Service advisor. Since the antenna replacement did not correct the problem now I was advised that they would need to order a new audio module. They would need to order parts and get back to me with a date to return with the vehicle.
December 8, 2015 returned to dealer to have audio module replaced. After picking up the vehicle and driving home from dealer I found that the radio still had issue. So I again returned to dealer and spoke with Service advisor. They were surprised I had still had a problem and I was advised that they would now need to replace the antenna wire and replace audio module again. Parts needed to be ordered so they would get back to me with a date to return with the vehicle.
December 16, 2016 I returned to dealer to have audio module and the antenna wire replaced. Driving home from dealer I again find that the Sirius radio still had issue and continues to cut in and out. I returned to dealer and spoke with Service advisor. Again they are surprised that the problem still exists. They would now advise me that they need to replace another section of cable and add a splitter. Again parts had to be ordered. So I waited for another date to return.
At this point I was extremely disappointed with my purchase. Having paid over $55k for a brand new vehicle you do not expect to have these issues. So I tried to contact the sale manager in an attempt to request another vehicle. I contacted Sales Manager John Trioa of Sawgrass Ford. We had brief conversation where I explained the issues. I clearly stated that my expectations when purchasing a new vehicle did not include this aggravating repair issue and I requested another vehicle. He told me he would get back with me. I have never heard from him or any other manager again.
Monday December 21st I made my forth visit to your dealership to have the Sirus radio fixed. The vehicle was in your shop for two days. I also provide service advisor with several videos showing the radio losing the satellite signal while I was driving.
By now I was really upset and greatly disappointed in my purchase. So on December 24th, 2015I wrote a very nice and detailed email to the president of Sawgrass Ford. David Menten. 954-851-9022 Mr Menten did reply to me the same day. He gave me the usual “ I am sorry to hear it” said he would look into it and passed it on to his shop foreman Mike Pallins. Mike did call me however I have never heard from Mr.Menten again. He has no concern for me or my dilemma. Throughout this entire ordeal I have only spoken with one manager, Mike Palins the shop foremen and my service advisor who are both extremely nice and willing to help. I have never spoken with another Manager at Sawgrass ford until I sent in a very poor survey. Then I got a call from the service manager only to again say he was sorry about my problem and they were waiting for the Ford sound engineer to come up with a fix.
On Weds December 23, 2015 picked up vehicle. On my drive home the satellite signal was lost six or seven times. I immediately sent a text message to the service rep to advise her that the issue was not fixed. And as I had done in the past I also sent her several iphone videos showing the issues with the Sirius signal.
Having reached no resolution and being extremely frustrated I attempted to contact Ford Motor directly. They only way to reach anyone at Ford with my issue was to complete an online complaint with their customer relations department. So on approximately 12/25 through 12/28/2015 I filed an online complaint and requested a replacement vehicle.
I received a reply email from the Regional Service manager Scharlene Calderon | FCSD CCT | FCSD Regional Customer Service Manager 866-631-3788 x 77785
Here is her reply to my most serious complaint
Good Morning:
“ My name is Scharlene and I am a Regional Customer Service Manager for your region. As the RCSM my job is to ensure that the dealership is utilizing all of our available resources to facilitate a repair. I understand that you have had to visit the dealership several times for your radio concern on your 2016 Ford Expedition and I sincerely apologize for the huge inconvenience that it has caused. At the customer relationship center we do not facilitate the Lemon Law however, I have conducted a good faith review and unfortunately I am unable to approve your request for a replacement or repurchase of your vehicle. If you would like to purse the state lemon law there is information in the back of your owner’s manual that will provide further information on how to do so. In addition, what I can do is work with the dealership to ensure that your issue is taken care of. At this time they have ordered an additional part that should be arriving tomorrow and they will test drive the vehicle once it has been installed. They have also already reached out to our Ford technical experts for further assistance. Should you wish to move forward with my assistance once the vehicle is repaired and back in your possession I will be happy to look into providing goodwill due to the inconvenience that this has caused. Please let me know how you would like to proceed, thank you. “
So basically Scharlene a Regional Customer Service Manager told me “I sincerely apologize” like everyone else. and then she referred me to the back of the owner’s manual to file a lemon law case if I would like to do so. Wow what a great way to treat a loyal customer. I was just blown away by the total lack of commitment by anyone at Ford to keep a loyal customer happy who paid over $55k for a total lemon.
January 2, 2016 fifth visit. During this visit they had to access the dash board. While removing the radio and dash assembly the dash and center console were damaged. The damage was shown to Mike Palins the service manager. They advised me that parts would need to be ordered to replace the damaged console but that they would need to paint and touchup the dash. During my drive home the Sirius satellite signal was lost again. I videotaped the signal lose with my iPhone.
Over the next two weeks I drove vehicle throughout the Miami Dade county area and lost signal multiple times. I sent iphone video’s to the service advisor. I was advised to bring the vehicle back because they had a Ford engineer coming to see the vehicle.
January 19, 2016 returned for my sixth visit to have the Sirius radio fixed and to now have the damaged dash and console repaired. The dealer was going to replace the antenna again with a different one. Vehicle was left with dealer till January 25, 2016
January25, 2016 I picked up the vehicle from the dealer. The Sirius radio was now working fine however as a result of fixing the Sirius radio the gps navigation system was no longer working. The screen showed no GPS signal. I sent a text massage and a iphone photo to the service advisor. She told me that I would need to wait till Monday Feb 1st so that they would be able to check with the Ford engineer. I was not given a copy of the service invoice for this visit because they had not finished inputting the work codes. I have requested it via email and received it several days later.
On February 18, 2016 I sent a certified letter of notification for final repair to Ford Motor in Dearborn MI. In the state of Florida where I live this is the process required to proceed with a lemon law case. On Feb 23 2016 I received a voice mail message from Sonya Hall who stated she was a Legal Analyst for Ford. She stated someone would get back with me in the next couple days to setup the final repair visit. By the 26th I had not heard from anyone so I called Sonya Hall and had to leave her a voice message. On Feb 29 2016 I received a call from Ms Hall and she stated my appointment was set for March 15th , 2016 So I have to wait another two weeks.
Wow. Ford engines die at 100 thousand miles. This is the email I sent to Ford and they really blew me off. Feel free to share this.
"Hello,
Ford is a company that my family has been loyal to for generations. We have owned Pintos, Escorts, Mustangs, F-150’s (we lived in Texas), my older brother even had a Fairlane that he lovingly restored. My first tour vehicle as a performer back in 1984 was a Ford E250, and my current two vehicles are a 2011 Fiesta and a 2006 E150.
But now, after only 104,000 miles, the E150 has thrown a rod and the engine is dead. 104,000 should honestly be the half-life of any well manufactured vehicle. Long gone are the days when 100K was "high mileage." Consumers most certainly expect a quality product to last 200-250K without anything as major as an engine failing.
I purchased the van with only 50,000 miles on it and have maintained it perfectly for my entire ownership as I'm meticulous about maintenance. I fully expected to drive this van for many years to come and get at least another 5 years and 100K miles out of it before something this major appeared!
I certainly expected standard maintenance such as brakes, rotors, starter, alternator, etc...but an engine needing replaced at 104K is not something anyone should expect. Instead, in a short two years, I am looking at a complete engine replacement with an insane price quoted from the dealer of $6300! The vehicle barely has a blue book value of this figure, and I still owe $11K on the loan today.
Surely this is not what Ford wants it’s reputation to be- that when you inch just past 100,000 miles this supposedly durable vehicle will suffer the worst repair possible? As an international performer with many thousands of followers on our social media pages we love to speak highly of the things we love; be they books, movies, quality service, or reliable vehicles for our performer friends. I very much want to tell my followers the story of how Ford stood by their product and helped get an engine replaced in our van so that we could continue to tour and perform for families at Performing Arts Centers around America. That’s a good story, and it should be a Ford story. Instead, the current story is "my van is sitting dead at the dealer while a friend lets me borrow his Chevy truck to go to Canada this week where we almost missed a large show with thousands of spectators, due to our Ford breaking down."
We were very lucky this happened only 30 miles away, considering we were 600 miles away from home just days before that. This is why reliability and trust is SO vitally important to us.
As you can see, the current story sucks and we're hoping you can help us find a way to give the story a happy ending so we can get back on the road! Back to performing, back to our fans, and back to 30 more years of owning great Ford products and telling everyone we know about "that one time, Ford really stood by their product and took great care of us."
Ford Motor Company refuses to fix 5 year old problem with the Fiesta and Focus "auto" transmissions. All they're doing is band-aiding the problem with extended warrenties and constantantly replacing the failed parts with others that also fail. At around 48000 miles, and after months of trying to get a service person to not just give me "that normal for these transmissions" speech and finally loosing reverse gear, they finally looked at the problem. There where a leak visable. Turns out the main transmission seal had failed and the oil damaged the clutches and correded the throw-out bearing. Two weeks later it was finally fixed. Now with just about 64000 miles on it, I'm dealing with hard shifting and stalling into 2nd gear. It's also grinded through an intersection with my foot still on the brake. The dealership checked it out again and said that it's within Ford's specifications and there's nothing more they can do. The service rep game me the phone number for Ford's customer support and told me to basicly add my name to the large list of upset owners. First call, I got a rep that wouldn't really even give me a chance to talk. She seemed more intrested in trying to find a way to pin it on the dealership. After 3 attempts to call back I finally got another rep to update on my case. She gave me the brush off with the excuse "Since the problem hasen't escalated since dealership inspected it, there's nothing more we can do. If the problem get's worse, please call back." I don't feel safe in this car anymore. I've already sent an email to a law firm in PA that's created a lemon law case against Ford on this matter. Ford will be in the media spotlight just like General Motors was if someone is injured or killed by this issue, God forbid.
In August I received a letter in the mail from Ford. The letter contained my lease account number, make, model, year and balance of my current leased vehicle. The letter also had an offer from Ford – in large letters:
Enjoy new. Now
Buy or lease a new vehicle with Ford Credit and Ford will make up to three payments on your car lease. (See letter from Ford attached)
Based on this letter, I went to Ford and turned in my car 3 months early, leased a new Ford and financed through Ford credit. The payments on my 2014 Escape were $249.99; payment on my new lease vehicle, a 2016 Escape is $570.68.
At time of purchase I asked about the $749.97 due to me from Ford. I was told by finance at Ford Corporate that since I had already paid all my lease payments in advance Ford would issue a refund check; that never happened. I have made over a dozen calls to Ford Credit, Ford Corporate and the Ford dealership and all they do is point fingers that it was someone else’s responsibility, not their department. On 3 separate occasions, and by 3 different people I was told the check was in the mail, it never came!
Last week the sales manager for the Ford dealership I purchased the car from told me he was equally as frustrated with Ford and even their dealership could not get to the correct person or get any consistent answers. I am about to make my third car payment, now I am told not to expect Ford to live up to their commitment to me.
I purchased this vehicle solely based on the Marketing letter of early termination from Ford. I have been cheated and mislead by Fords false and misleading advertising. I want to return the car to Ford, I want all 3 months lease payments returned to me. I will never buy another Ford again and this is my 18th vehicle I have purchased from Ford. They disgust me.
Our 2012 Ford Focus needs a new transmission. The Focus only comes with a 60,000 powertrain warranty, not 100,000. Problems started just after 60k miles. Now Ford wants us to pay 5k for a new transmission. We have opened a case with Ford Motor Co a week ago but both Ford Motor & local dealership have been giving us the run around. Recalls have been updated. Problem not fixed. We believe the recalled parts made the transmission go bad. I know there's a class action lawsuit. We bought a new car to avoid problems like this!! Any help would be greatly appreciated.
Ford Motor Company Reviews
When I bought my $57.995.98 pickup truck Ford did not tell me that they do not follow federal protocol on making parts For 25 years for the vehicle after it was manufactured and you bought it (because that is the law) and Ford does not follow the Federal law of making parts for a vehicle 25 years after it was manufactured And my piece of garbage 2004 Ford F250 SUPER DUTY 4X4 One headache after another broke down yet again: FORD - FIXED OR REPAIRED DAILY. Does not make a part from my 2004 pickup Truck that needs G.E.M module that controls my alarm Door-locks trailer breaks A/C and a dozen other components and My door locks and my battery goes dead every day because Ford manufactured this pickup truck where the water follows the water down the wires to the G.E.M board electrical line down into the G.E.M. unit and shorts it out and I can no longer get this part because Ford doesn't make it a replacement part that Ford motor company knew would fail because of the poor design of the 2004 Ford F250 Super Duty 4x4 with a 5.4 liter motor. My vehicle 17 years old and Federal Law States (they are supposed to make parts for 25 years). FORD found out that they do not have to follow the Federal Law. So? When you spend a 100 000.00 and something on a pickup truck? You will be throwing your hard earned money in the trash after 10 years (because Ford won't make the parts that you need to fix it) do not buy a Ford: buy a Dodger or a Chevy or Toyota because they make parts for 30 years after the vehicle's manufactured....
https://www.ford.com/trucks/super-duty/
Were you a victim of Ford’s Dual Fuel Tank fiasco? Ask any expert mechanic, “I have a Ford van with two fuel tanks and one day at a gas station when I removed the front gas cap, I shockingly saw gasoline from what I thought was a nearly empty front tank start to overflow with gasoline and splash all over the ground!
What do you think the problem is?” Without hesitation, the mechanic will reply, “That’s a Fuel Tank Selector Valve malfunction.” The mechanic will further explain, “One of the reasons you no longer see Ford vans with dual fuel tanks is because of this problem. This valve selector problem is a notorious and common problem with these dual fuel tank vans, and has stranded many motorists.
What Ford knows but is not telling the public is that this problem can be fixed in about 20 minutes for around $20 in parts plus a small labor charge! What usually happens is that the customer will go to a Ford service center where the dealership will replace the valve with ostensibly a “new” valve for around $500 and add another $500 for labor.
But here lies another problem. Ford stopped manufacturing these valves many years ago so any leftover valves in inventory could well be over 20 years old. These valves contain rubber O-rings and after 20 years these O-rings deteriorate. So the Ford dealership is replacing your faulty valve with potentially another faulty valve. And you just paid around $1,000 for that.”
So I’ll ask you what is the secret solution Ford is hiding? “Today, the best solution which admittedly requires some minor tradeoffs is to bypass the selector valve and to hook up one of the fuel tanks to the master fuel pump. In effect, you will convert your dual fuel tank van into a single fuel tank van. But the good news is you will never have to worry about being stranded from a faulty selector valve.
I have more bad news. Ford service centers REFUSE to perform this bypass procedure. They claim liability issues. But Ford makes special fuel line connectors just for this bypass procedure. I really think Ford is engaged in an unfair business practice and it is much more lucrative to keep replacing these faulty valves at $1,000 a pop rather than permanently fixing the problem for $20 in parts plus a small labor charge.”
On 5/5/2022 I requested for a medical leave absence due to severe neck pain and spasms! I received an Disability claim and conditional medical leave of absence notice from Unicare! In this letter it states," Your conditional medical leave of a science expires 14 days from your last of work." My last work day was 04/29/2022!
On 4/30/2022 I woke up with mild symptoms! It was approximately 5 or 6 in the morning that following day 5/1/2022 I was hit with severe spasms and pressure in my lower and upper back! It continued through Monday and then I went to Urgent in Monroe about 4 or 5 PM! The nurse practitioner diagnosis was Torticollis!
There no X-rays or other test to determine that diagnosis! I was given 4 cortisone shots in one sitting! They prescribed me with a muscle relaxer and prednisone! On 5/2/2022 my pain was worse than what it was when I visited Urgent Care a day earlier! My left arm was completely lame and numb! I went to the Emergency Room and X-ray were done and was prescribed 6 pills of Valium and was told to follow my Doctor!
I did not have a Primary Care Doctor! So I had look for one to follow up with! I did find a Doctor and he gave me a prescription for Flexirl! I had no sleep for three and half days! The pressure and spasms didn't go away! Then I noticed spasms and weekness in my left arm! Nothing has changed for the better! I have been so miserable and lost sleep over this!
Unicare notified by phone yesterday 5/18/2022 that my fmla claim was denied due my Doctor not providing them medical information in a timely matter! This means I have been terminated from Ford Motor Company! Now I am stuck with a lame arm and will loose my home, my automobiles, and my dignity! At 51 years I can't recover from this and my life is over!
I have been trying to get my Ford F-250 super duty 4x4 with a 5.4 l motor fixed because my battery goes completely dead after 3 days of not using it. I bought a brand new battery put in a brand new alternator and still the same problem. Ford doesn't even know how to fix it? it's been in the shop over a dozen times and the cost is getting unreal. When they tell me there's no problem?
well obviously there is a problem if the battery goes dead every 3 days if you don't drive it everyday this is getting to be really ridiculous that even Ford motor company cannot fix the problem. I looked it up and others have the same issues that I do which only means that Ford builds crappy vehicles that will give you nothing but headaches do yourself a favor bye another make (don't buy a Ford).
https://www.cargurus.com/Cars/Discussion-t20162_ds513042
Shortly after purchasing the 2018 Ford Edge Titanium we noticed the brakes were very sinsitive at low speeds. Almost every time we touched the brake pedal when below 30 mph the brakes grabbed and caused everyone in the car to lurch forward in their seat. We were told to give it some time to break in, the internet also confirmed this might help a little. We have taken it to the dealership 4 times now. I now has over 16000 miles and the brakes still grab at low speed. Neither my wife nor I have been able to get accustomed to the brake pedal sensitivity at low speed especially first thing in the morning or when humidity is high after the car has been sitting unused for several hours. We have taken it to the dealership 4 times and have contaced Ford directly. Everyone just says it is what it is, all the smaller cars (with features like Adaptive Cruse and Lane Departure) in the 2018 year have the same touchy brakes and there is nothing that can be done. The dealership says it cannot do anything unless Ford gives them permission, and Ford will not allow anything to be done. Ford had a "TSB" for the 2015-16 Edge with the same problem, but not 2018. The dealership let us drive a couple 2019 Edge's with same features as ours and I could not make it grab like my 2018 model even when I stomped on the brake pedal. The problem appears to be fixed in the 2019 models. I just want a normal car that stops as expected when I step on the brake pedal. Or my money back. I am sure this will negatively affect the resale value of the car if anyone drives it first thing in the morning before purchasing. Is this something covered by the "Lemon Law"?
A phone call was received to discuss the purchase of an "Extended Warranty". In Sept of 2017 by a Maria. Mileage on my truck with still factory warranty was 31,168 miles. Having purchased it with the scare tactics used should some go wrong AT THE END OF MY FACTORY WARRENTY. I was told the extended warranty would then begin.
In April of 2019 I decided to trade my ruck off to a newer model and emailed Budco the mileage and information that I will not be needing the extended warranty. Miles as stated in email were 36,001. 1 mile outside of factory warranty. I received an informal email back giving me instructions to list the following bullet heading cancellation letter: name on account- VIN#-, Mileage (current)-, Reason for Cancellation-, Cancellation date, and space for signature. Asking to fax and call Ford to follow up!
Now when my girlfriend follows up with a thorough more professional way with an email and hard copy mailed to both Ford and Budco also asking for the expecting return of the extended warranty refund as it was never used that's when both companies were redirecting the phone calls. 1181.00 was paid out and they are only returning 501.00.
Aside from no contract signed from either company. But they are trying to overlap coverage. Because he started to pay in September that is when the coverage began. I said that's not how or what extended means. When I asked them so in march as we both know he was still under FORD FACTORY WARRENTY lets say his control window motor breaks he takes it in "who fixes it?"
They said well the FORD WARRENTY fixes it. So I said to them then why are you not refunding his money! You are ripping people off when they have coverage on it already in fact * months of free money you have been receiving to do nothing with you are robbing people left and right And now you say threes a cancellation fee we have yet to see the contract from September and when we looked into it deeper on the Internet I have discovered that these are not even called extended warranties they are service contracts.
This is a problem that many are getting taken advantage of our elders are not aware of what they are agreeing to and paying out of pocket for things they already have when buying a new vehicle. Like this one was clearly covered under the 36/36,000 miles. And Willard paid $1181 towards something he paid at signing at the deal he bought the truck. I hope that this meets the right people because this type of gauging people and my elder generation discuss me to think about it.
sincerely,
Amy Wegner
Keep in mind *8 month of Factory Warrentory was still in place extended warrenty had no play or of any use but was taking money fraudulantly.
Where do I begin, at the dealership I was told this was the most dependable truck ford had to offer. After a short "truth about trucks” video that the dealership showed me, I decided to go ahead and trade in my 2007 Chevrolet durmax 2500 for a 2013 Ford F-150 platinum ecoboost. I cannot complain about the deal I was given, which was more than fair and I was treated very well by the dealership.
It wasn’t long after purchasing the truck (it was winter time) that after using the 4wd a few times I noticed an awful grinding noise that was caused by the vacuum lines for the automatic hubs which were stuck not allowing the truck to shift into 2wd. This happened on 2 separate occasions after it was supposedly fixed by the dealership.
Not long after this a check engine light appeared. I took it to the dealership where they kept the truck for almost 2 weeks finally deciding to replace the entire fuel rail, all the injectors and all of the coils. After another year, the primary fuel pump failed, causing a random cylinder misfire which caused the transmission to slam into gear not knowing how to respond to the misfire.
This fiasco ended up stranding me and my wife on the side of the road again. I had it towed to the dealership where the mechanic thought it was fixed, took it on a test drive and then diagnosed it to be the primary fuel pump. After getting this fixed, I complained about the transmission, and the dealership told me the transmission was unaffected and completely fine.
Several months later I used the truck to get a small load of firewood for my parents and both rear shocks blew out under the load. This then forced me to spend $1,800 to get all of the shocks replaced. By the next summer the passenger side air conditioning would only blow hot air. Shortly after it was fixed I was once again stranded on the side of the road because of a faulty throttle body.
As of today (1/19/19) I am now writing this report because of a diagnosed cylinder #2 misfire (another check engine light) and the transmission slamming into 4th gear which has made the vehicle virtually undrivable yet again. Although I do not blame the dealership for this "lemon” I blame ford, the main manufacturer of this vehicle.
This has by far been the worst vehicle I have ever owned and I would strongly recommend never buying a Ford F-150 ecoboost. Ford motor company should be ashamed of themselves for allowing such a faulty product onto the market without standing by it. Unless ford stands by their product and makes this right, I know I will never purchase another ford product for as long as I live.
To whom it may concern:
I had a recall on the drive shaft and the body control module for my ford transit van covered under the warranty. At the time, the dealer couldn't provide me a loaner van until they fix the issues so I contacted corporate office on 10/19/2018 on 7:34 pm and asked them if I would be reimbursed if I rent a van, I was assured that I would be reimbursed once I take the rental receipt back to the dealership.
On 10/25/2018 I took the receipt to the dealership and was told that it will take a couple of days to get reimbursed, on 11/01/2018 I received a call from the service manager from Ford Rye stating that Ford corporate denied the reimbursement, so I called Ford corporate office again on 11/01/2018 at 11:37 and was told they won’t be able to reimburse me for the rental fees.
Now I feel that I was lied too, being taking advantage of and given the run around. This has been the most chaotic and unprofessional company I had to deal with. Please think twice before dealing with this company.
Companies and manufactures with power in america can do any and everything above the law and get away with it. Lets take ford motors for example...This company has manufactured sub parts for the ford fusion, fiesta, and focus in reference to the transmission. The transmission failure in these vehicles can cause serious injuries and fatalities with astronomical numbers complaining for many years...Yet there is nothing being done, and these vehicles are still on the market. The ironic thing about it is that most car owners are and have been selling these vehicles without disclosing this information to the buyer. However, ford manufacture is well aware of this process which makes it corrupt and a part of a virtrual scam. Don't believe me? Go to any web site and type in 2010 ford fusion transmission failure and see what you find. There was a recall on the throttle body a few years back that subsequently wore the transmission down. I know i know...We are talking about an 8 year old vehicle right? Nope...We are talking about vehicles that had transmission problems back in 2010. Your research will educate you. I can not post the different sites on yscam, but i can tell you this...The sites are popular and reputable. I drive a 2010 ford fusion and have had the same issues with my transmission for over a year now and ford manufacture refuses to own up to it. This is why i am writing. Today " top class action" sent me a news letter stating that ford settled out on 2012 - 2016 ford focus, and ford viesta transmission failures dated october 2017. Someone is finally holding this company accountable. I am hoping an attorney will read my complaint, do the research and start a class action law suit involving 2010 ford fusion transmission failures/defects. You will be amazed at the findings involving these vehicles. Thank you for reading ...Have a great day.
I have just learned there was a recall letter om my car with wireing harness which I never recieved a recall letter. I have a 1998 ford contour se bought it new.
the harness has become cracked an has peeled off which is causing other problems with my car, if I had known of the recall I would have taken it in I think all recalls should be good no matter what the milage or time lasped since on was issued still be good they should stand behind their recalls n do whats right an fix my car as well as others. I think a judge should order them to fix my car as well as others. I also have a brake issue since day one when I bought car an they say they didn't see anything wrong an I just found out there was a recall on it also I have have brake fluid leakng since I bought it.someone please make ford fix my car.
My first truck was a 1999 Ford F-250 Super Duty with 5.7L engine. I leased it, thank God, because the transmission started to go out at 60K miles and the navy blue paint cracked up front due to engine heat (fenders and hood). In 2005 I bought a Ford F-250 with the 6.0 diesel engine. I had nothing but exhaust & EGR problems and could only get 10 miles to the gallon. I got rid of it with 50k miles. In 2014 I bought a F-150 3.5l echo boost, at 52k miles I had a turbo by-pass value problem ( $800 repair) and at 65k miles I had the rear differential go out ($2300 repair). Let's not forget that Auto-Nation Ford charged on top the charges $165 diagnostic fees.
Ford is very misleading in their commercials, they do not build quality, with 100 plus years building vehicles they should guarantee a 100,000 mile warranty to prove their quality like other vehicle manufacturers. To compare I bought a 2007 Dodge Ram 3500 6.7l diesel and only had to replace/rebuild transmission at 150k miles. Based on my experience Ford builds vehicles to fail, to put money in the pockets of dealer service departments and parts manufacturers. And what sucks even worse, I have a 2015 and 2016 Ford F-550 in my business fleet with less than 10k miles I can only imagine what Ford failures are in store for me with them. Just so you know I called Ford Motor company and they could care less, they just kicked me back to the dealer.
FORD'S EXTENDED SERVICE PLANS SCAM
In Small Claims Court in Alhambra, California, June 24, 2016, in my lawsuit against Ford Motor Company for fraudulent misrepresentation, Ford made the tacit admission that the Ford Extended Service Plan brochure contains three or more false claims.
Ford's argument in its defense, and affirmed by Judge Michael Small in his unequivocal opinion, was that my failed shock absorber wasn't a covered part, “BECAUSE SHOCK ABSORBERS ARE NOT LISTED AS COVERED, THEY ARE EXCLUDED FROM COVERAGE.” Therein lies the problem.
The court accepted Ford's argument against the plain language in its own ESP brochure. And it is that argument that forms the basis for my complaint against Ford's Extended Service Plans. According to Ford's own Website, Ford has sold 35 million of these fraudulent plans.
1. The court's decision is final, not subject to reversal or appeal, that only listed parts are covered, so that the shock absorber, not a listed part, wasn't covered by my plan. Here is issue number one: There are fewer than 300 covered parts listed in the brochure. But the brochure claims that “500 plus” parts are covered. Since a part must be listed to be covered and there are fewer than 300 parts listed, the claim of “500 plus” parts covered is a false claim. False Claim number 1.
2. The brochure claims that the list of covered parts is a “partial list.” It has been established that since a part must be listed to be covered, the listed parts covered must be a complete list. The claim that the list of covered parts is a “partial list” is a false claim. False Claim number 2.
3. The brochure lists “the only components not covered.” Since all parts not listed are also not covered, the list of “components not covered” should include hundreds of components. It doesn't. The claim that only the components listed as not covered are non-covered parts is a false claim. False Claim number 3.
4. Finally, many of the parts listed as covered are, in fact, not covered. They are not covered because in those instances not even a single component part is listed as covered. If any of those component parts, none of which are covered, were to fail, then Ford could deny coverage based on the now established, must-be- listed rule. Much the same as with the not listed therefore “EXCLUDED” shock absorber, a component part of “covered” front suspension, which was, in fact, only covered until a non-covered component, the shock absorber in this instance, failed. This court ruling has legitimized Ford's potential rejection of coverage for dozens of listed “covered” parts, in absolute contradiction of the plain meanings of the unambiguous text drafted by Ford in its own brochure.
I was fired while on medical leave. I did everything I was supposed to do while on leave. However, the benefit company, Unicare first denied my claim. The benefit company had reached out to me to return to work. However, the date they had me to return to work had already passed. So they sent out a letter with a different date from the date they originally initiated. I wasn't able to return due to my disability. I had submitted an appeal. I was finally approved after I filed my appeal. However, during the whole processes with the benefit company was slow. I was told it only takes 14 days for determination. I was suppose to receive my benefits weekly. However, they took so long approving my claim, I received lump sum of my benefits. I never knew if they needed more information unless I called checking status of claim. I never received my notice of termination. My employer was informed that I never received notice letter. Labor Relations informed me the notice letter came back returned. My doctor continued my medical leave until May 15th 2017. My doctor issued my return date for May 16th 2017. I have documentation stating my return date for my medical leave. I came back May 16th 2017. I worked the whole 10 hours, May 16th 2017. I was never paid for working, May 16th 2017 from 6am-5pm. I have witnesses including, Supervisor seen me worked on May 16th 2017, my return date. Before I started working on my job, I spoke with the Supervisor. I informed the Supervisor, I'm back from medical leave. She insisted me to start up on my job. I didn't find out I was fired until May 17th 2017, when I showed up for work the next day and stopped by Labor Relations. Labor Relations had informed me I been fired since April 10th 2017. They also said they sent out a notice of termination letter, but it came back returned. They also showed me a copy of the mail stating it was returned. So, Ford Motor Company was informed I didn't get my termination notice. I also explained to them I had worked yesterday, May 16th 2017. They told me I need to file grievance. I filed grievance with my union May 17th 2017. I filed for unemployment with Illinois Department of Employment Security. June 21st 2017 I was mailed a letter denying my unemployment with Ford Motor Company. Illinois Department of Employment Security stated the reason I was denied because Ford Motor Company stated I "voluntary leaving". They also stated in details I did not return at the end of the approved leave of absence. I have lost everything due to both of these companies.
Purchase a new 2015 Ford Mustang GT Roush in Febuary of 2016 costing well over $55.k, had it in the shop a couple times due to many issues. But the 2 main issues where , At speeds of more than 55-70 mph the car had real bad vibration issues. Also when pressing down on the clutch you would hear a noise and at certain speeds while shifting into gears you would hear a similar noise coming from the gear box. Each time they would either say after test driving either there was no noise heard or the noise was normal and if I wanted it looked at they would have to take apart the transmission to get to the clutch to see what the problem if any was. But if they didn't find any thing I would Be charged for them taking my car apart because the warranty didn't cover exploration. So I just figured the car was new and under warranty and kept driving it even though the noise still persisted . Last month the car broke down and had to be towed to the Ford dealership for diagnosis @ about 20k miles.
They called me after having the car 3 days saying that they think the clutch went out but they would have to charge me to fix it because it wasn't covered under my Ford warranty, so I told them I was not excepting that and was going to contact Ford Customer Relations, they responded saying by doing that my claim would be denied any way? I called Ford and started a claim after 2 weeks they responded back saying they where going to denie the claim to fix the clutch because it looked like it had been abused? LOL how do you ruin a clutch at 20k miles. So I told them I was going to contact an Attorney for guidance in this situation, they replied we will send out a specialist to have a look at it. They even came back saying we where at fault? I have never had a clutch problem with any high end sports car I have purchased, ever. (Audi, BMW) The price to fix the car at the time was out of my budget so I figured I would just have it towed home, contact an attorney and find some one else to fix it. First before they would towe it I had to pay for them taking apart the car to diagnose it. When the towe truck arrived it wasn't even put back together at all the drive shaft and custom Roush exhausted scraped (grinded) on the drive way as they where taking the car off the truck and all the screws & bolts where in the trunk. This is the 7th brand new ford vehicle I have purchase in the last 8 years and it will be my last and I will make sure no one in my Family or any of my friends don't make this mistake in buying any ford products. After getting this vehicle repaired I'm going to trade it in for a new Audi. So buyer beware, do your home work if your interested in purchasing a Ford Mustang GT Roush, there are many bad reviews online with the same issues I encountered. Don't make the expensive mistake I have made.
I am emailing because of a defective issue with my transmission that the dealer is refusing to fix free of charge…I didn’t break my transmission, I didn’t drive it death causing the transmission to go out – the transmission is out in my car because of a defective – no fault of mine. Here is my story: I bought my 2012 Ford Focus SE brand new in December 2011...I had taken the car back to Ford while it was under warranty and they 'fixed' the transmission issue I was having (the transmission was shuddering/stuttering)...I was informed there was a recall/defective part on the vehicle so I was given an extended warranty on the transmission. As of recently, my extended warranty ran out and very shortly after that (within a couple of thousand miles) - my transmission has gone out - the car is inoperable. The transmission often refuses to shift going into or coming out of the lower gears, it shakes, shudders, and stutters, it grinds and makes noises.
It often refuses to accelerate even though my foot is on the gas - other times it refuses to accelerate and the RPM's rev up to unsafe levels and finally, at times, when my foot is on the break and at a complete stop - the car will then lunge itself forward even though I was completely stopped. Ford is refusing to fix the transmission on their dime so they want me to pay $1800 to fix the transmission that has been an issue since first purchasing the car...I wasted my money! In fact, I still owe around $8,000 on my nonworking, unsafe, inoperable vehicle. I purchased the car on a special program that Ford was doing to get college students into safe and dependable cars..
.I feel targeted...I feel almost as if Ford decided to pawn these terrible unsafe vehicles off on poor college students like myself. I have had my car looked at by other mechanics and they have all told me that I can pay the $1800 to fix the transmission however, I will ALWAYS have a shudder – it will never go away and on top of that – there is currently no permanent fix for this transmission (Ford FINALLY stopped putting the transmission into their 2017 models). I was also told by the mechanics that although I am fixing the transmission now – I will have to regularly replace parts in the transmission and that will run me around $900 or $1000 depending on which part goes bad –for the life of my car, I will always have to deal with this issue. I spent $20,000 on an unsafe, inoperable, headache/nightmare.
I contacted John Matarese with Local 9 news and he responded as follows: “Thank you for contacting 9 On Your Side regarding your Ford's bad transmission. We have looked into these semi-manual Focus transmission before. Ford will NOT do any more, even if we try. I hate saying that, but Ford does not work with us at all on these things. I want my voice heard loud and clear – I also would hate to see anyone else end up in my situation – as a once broke college student and a single mom - I thought I was getting a good deal on a reliable vehicle – I couldn’t have been more wrong. I have contacted Howard Ain, the Ohio Attorney General, I have retained a lawyer for the Class Action Suit, and I will begin filing complaints (as John Materese suggested) to the FTC and BBB. I have added a few links below http://wlos.com/news/news-13-investigates/ford-sued-over-faulty-transmissions-in-some-focus-fiestas ,carcomplaints.com/news/2016/ford-powershift-transmission-problems-lawsuit.shtml ,autonews.com/article/20160105/BLOG06/301059997/ford-gets-the-powershift-dual-clutch-transmission-right-but-is-it-too- ,fordpowershiftlawsuit.com/ https://topclassactions.com/lawsuit-settlements/lawsuit-news/52510-ford-hit-with-class-action-over-fiesta-focus-transmission-defect/ ,fordtransmissionproblems.com/our-litigation/ dailymail.co.uk/news/article-3596163/Up-70-0000-Ford-owners-join-class-action-sue-car-maker-dangerous-PowerShift-transmission-cause-sudden-acceleration-difficulty-stopping-braking.html
I own a 2007 Lincoln Mark LT it has 57,500 miles on it and I had to put a new motor in it cost me 8,192 and ford motor took no blame are you kidding me they more less told me my problem I will never buy another Ford vehicle in my life THANKS FORDS.
I was invited to Ford Sales event with some winning numbers, and lo and behold - I won $300 shopping card - at some quote unquote Shopping Card Store.
But, when I tried to make a purchase - I found out that I woud have to pay some bogus Shipping and Handling with my own credit card.
The whole deal is a hoax, rather a scam. Ford Motors should be ashamed of themselves, and the whole deal is a practical joke - disgusting!
Ford in whitebear lake do a great job getting you a car you don't want and then when it starts breaking down they don't want to help you as a matter a fact they are rude and think the law doesn't apply to them and if they use big words people won't know what they are talking about. Oh I forgot if your a mechanic you still know nothing about cars only the dumb a** lady in the office can diagnose my car over the phone and then I bring it to a Ford that knows what they are doing and it's exactly what I told you huh that's not ok. DO NOT buy a car from tosley ford in white bear lake.
I bought a 2016 Ford Fiesta at James Ford a year ago. It continually broke down and was in the shop for over a month. I asked to use the Lemon Law and was told that Ford would buy back the car and return all monies. They sent a check for about $18,000 and I bought a used car 2013.
I paid the difference of about $5,000 thinking "Great.... I'll have no more payments". Three weeks after I bought the second car I get a call from James Ford telling me they read the information wrong and I still owe close to $5,000.
Ford is a rip off company and I suggest that anyone buying a car, do not go through Ford Motor Company as they are heartless and can't keep their word !
Save yourself from heart ache and don't go through Ford!
Audio electronics is the closest I could find. Not sure about the Sync touch or the Sync 3 but the regular Sync is a waste of money unless you like the idea of paying extra on an already overpriced vehicle just to connect your phone via bluetooh. Thats all it will do.. Most often, the voice recognition doesnt recognize the simple command of "call " folliwed by whatever name I say. Usually responds with "please say a device name" . Thats stupid due to not being able to connect to anything other than a phone. Then I have to tell it a line number that I usually need to repeat several times. Not only do I have to repeat it but the line number changes every tim this thing says "please say a line number". The only other thing this Sync crap will do is some kind of 911 assistance. Sure, in the unlikely event I get into such a bad wreck that I cant hold te 9 on my fhone, it may come in handy but more often then not , it's just a nuisance. If I dont have my blue tooth on my phone active. The screen will continuously remind me that 911 assistance is unavailable with out a Bluetooth device connected. The reminder happens so often that too many times it happens as I pressed chennel preset button to change radio stations and then I end up in the menu having to back out of that crap. It not GPS capable nor Will it allow oudio from your phone when using phones GPS. Also has no XM radio capabilities. Over all, as aforementioned, far too much money to waist ib addition to an already overpriced vehicle.
After nearly 40 years of owning Fords (11 of them) I can truly say I am no longer a loyal Ford customer.
November 20th 2015 purchased a brand 2016 Expedition from Sawgrass Ford in Sunrise Florida 14501 West Sunrise Florida 33323. As we drove our new vehicle home we noticed that the Sirius radio kept cutting in and out while losing the satellite connection.
November 25, 2015 first repair visit to fix Sirius radio. Vehicle was in the shop all day. Unable to be fixed they advised me that they had to order an antenna.
December 3, 2015 returned to have the antenna replaced. The antenna was replaced. After picking up the vehicle and driving home from dealer I found that radio still had issue. It was still cutting in and out and was getting a message “searching for satellite” I immediately returned to the dealer Sawgrass Ford and spoke with Service advisor. Since the antenna replacement did not correct the problem now I was advised that they would need to order a new audio module. They would need to order parts and get back to me with a date to return with the vehicle.
December 8, 2015 returned to dealer to have audio module replaced. After picking up the vehicle and driving home from dealer I found that the radio still had issue. So I again returned to dealer and spoke with Service advisor. They were surprised I had still had a problem and I was advised that they would now need to replace the antenna wire and replace audio module again. Parts needed to be ordered so they would get back to me with a date to return with the vehicle.
December 16, 2016 I returned to dealer to have audio module and the antenna wire replaced. Driving home from dealer I again find that the Sirius radio still had issue and continues to cut in and out. I returned to dealer and spoke with Service advisor. Again they are surprised that the problem still exists. They would now advise me that they need to replace another section of cable and add a splitter. Again parts had to be ordered. So I waited for another date to return.
At this point I was extremely disappointed with my purchase. Having paid over $55k for a brand new vehicle you do not expect to have these issues. So I tried to contact the sale manager in an attempt to request another vehicle. I contacted Sales Manager John Trioa of Sawgrass Ford. We had brief conversation where I explained the issues. I clearly stated that my expectations when purchasing a new vehicle did not include this aggravating repair issue and I requested another vehicle. He told me he would get back with me. I have never heard from him or any other manager again.
Monday December 21st I made my forth visit to your dealership to have the Sirus radio fixed. The vehicle was in your shop for two days. I also provide service advisor with several videos showing the radio losing the satellite signal while I was driving.
By now I was really upset and greatly disappointed in my purchase. So on December 24th, 2015I wrote a very nice and detailed email to the president of Sawgrass Ford. David Menten. 954-851-9022 Mr Menten did reply to me the same day. He gave me the usual “ I am sorry to hear it” said he would look into it and passed it on to his shop foreman Mike Pallins. Mike did call me however I have never heard from Mr.Menten again. He has no concern for me or my dilemma. Throughout this entire ordeal I have only spoken with one manager, Mike Palins the shop foremen and my service advisor who are both extremely nice and willing to help. I have never spoken with another Manager at Sawgrass ford until I sent in a very poor survey. Then I got a call from the service manager only to again say he was sorry about my problem and they were waiting for the Ford sound engineer to come up with a fix.
On Weds December 23, 2015 picked up vehicle. On my drive home the satellite signal was lost six or seven times. I immediately sent a text message to the service rep to advise her that the issue was not fixed. And as I had done in the past I also sent her several iphone videos showing the issues with the Sirius signal.
Having reached no resolution and being extremely frustrated I attempted to contact Ford Motor directly. They only way to reach anyone at Ford with my issue was to complete an online complaint with their customer relations department. So on approximately 12/25 through 12/28/2015 I filed an online complaint and requested a replacement vehicle.
I received a reply email from the Regional Service manager Scharlene Calderon | FCSD CCT | FCSD Regional Customer Service Manager 866-631-3788 x 77785
Here is her reply to my most serious complaint
Good Morning:
“ My name is Scharlene and I am a Regional Customer Service Manager for your region. As the RCSM my job is to ensure that the dealership is utilizing all of our available resources to facilitate a repair. I understand that you have had to visit the dealership several times for your radio concern on your 2016 Ford Expedition and I sincerely apologize for the huge inconvenience that it has caused. At the customer relationship center we do not facilitate the Lemon Law however, I have conducted a good faith review and unfortunately I am unable to approve your request for a replacement or repurchase of your vehicle. If you would like to purse the state lemon law there is information in the back of your owner’s manual that will provide further information on how to do so. In addition, what I can do is work with the dealership to ensure that your issue is taken care of. At this time they have ordered an additional part that should be arriving tomorrow and they will test drive the vehicle once it has been installed. They have also already reached out to our Ford technical experts for further assistance. Should you wish to move forward with my assistance once the vehicle is repaired and back in your possession I will be happy to look into providing goodwill due to the inconvenience that this has caused. Please let me know how you would like to proceed, thank you. “
So basically Scharlene a Regional Customer Service Manager told me “I sincerely apologize” like everyone else. and then she referred me to the back of the owner’s manual to file a lemon law case if I would like to do so. Wow what a great way to treat a loyal customer. I was just blown away by the total lack of commitment by anyone at Ford to keep a loyal customer happy who paid over $55k for a total lemon.
January 2, 2016 fifth visit. During this visit they had to access the dash board. While removing the radio and dash assembly the dash and center console were damaged. The damage was shown to Mike Palins the service manager. They advised me that parts would need to be ordered to replace the damaged console but that they would need to paint and touchup the dash. During my drive home the Sirius satellite signal was lost again. I videotaped the signal lose with my iPhone.
Over the next two weeks I drove vehicle throughout the Miami Dade county area and lost signal multiple times. I sent iphone video’s to the service advisor. I was advised to bring the vehicle back because they had a Ford engineer coming to see the vehicle.
January 19, 2016 returned for my sixth visit to have the Sirius radio fixed and to now have the damaged dash and console repaired. The dealer was going to replace the antenna again with a different one. Vehicle was left with dealer till January 25, 2016
January25, 2016 I picked up the vehicle from the dealer. The Sirius radio was now working fine however as a result of fixing the Sirius radio the gps navigation system was no longer working. The screen showed no GPS signal. I sent a text massage and a iphone photo to the service advisor. She told me that I would need to wait till Monday Feb 1st so that they would be able to check with the Ford engineer. I was not given a copy of the service invoice for this visit because they had not finished inputting the work codes. I have requested it via email and received it several days later.
On February 18, 2016 I sent a certified letter of notification for final repair to Ford Motor in Dearborn MI. In the state of Florida where I live this is the process required to proceed with a lemon law case. On Feb 23 2016 I received a voice mail message from Sonya Hall who stated she was a Legal Analyst for Ford. She stated someone would get back with me in the next couple days to setup the final repair visit. By the 26th I had not heard from anyone so I called Sonya Hall and had to leave her a voice message. On Feb 29 2016 I received a call from Ms Hall and she stated my appointment was set for March 15th , 2016 So I have to wait another two weeks.
Wow. Ford engines die at 100 thousand miles. This is the email I sent to Ford and they really blew me off. Feel free to share this.
"Hello,
Ford is a company that my family has been loyal to for generations. We have owned Pintos, Escorts, Mustangs, F-150’s (we lived in Texas), my older brother even had a Fairlane that he lovingly restored. My first tour vehicle as a performer back in 1984 was a Ford E250, and my current two vehicles are a 2011 Fiesta and a 2006 E150.
But now, after only 104,000 miles, the E150 has thrown a rod and the engine is dead. 104,000 should honestly be the half-life of any well manufactured vehicle. Long gone are the days when 100K was "high mileage." Consumers most certainly expect a quality product to last 200-250K without anything as major as an engine failing.
I purchased the van with only 50,000 miles on it and have maintained it perfectly for my entire ownership as I'm meticulous about maintenance. I fully expected to drive this van for many years to come and get at least another 5 years and 100K miles out of it before something this major appeared!
I certainly expected standard maintenance such as brakes, rotors, starter, alternator, etc...but an engine needing replaced at 104K is not something anyone should expect. Instead, in a short two years, I am looking at a complete engine replacement with an insane price quoted from the dealer of $6300! The vehicle barely has a blue book value of this figure, and I still owe $11K on the loan today.
Surely this is not what Ford wants it’s reputation to be- that when you inch just past 100,000 miles this supposedly durable vehicle will suffer the worst repair possible? As an international performer with many thousands of followers on our social media pages we love to speak highly of the things we love; be they books, movies, quality service, or reliable vehicles for our performer friends. I very much want to tell my followers the story of how Ford stood by their product and helped get an engine replaced in our van so that we could continue to tour and perform for families at Performing Arts Centers around America. That’s a good story, and it should be a Ford story. Instead, the current story is "my van is sitting dead at the dealer while a friend lets me borrow his Chevy truck to go to Canada this week where we almost missed a large show with thousands of spectators, due to our Ford breaking down."
We were very lucky this happened only 30 miles away, considering we were 600 miles away from home just days before that. This is why reliability and trust is SO vitally important to us.
As you can see, the current story sucks and we're hoping you can help us find a way to give the story a happy ending so we can get back on the road! Back to performing, back to our fans, and back to 30 more years of owning great Ford products and telling everyone we know about "that one time, Ford really stood by their product and took great care of us."
I look forward to hearing back from you soon.
Ford Motor Company refuses to fix 5 year old problem with the Fiesta and Focus "auto" transmissions. All they're doing is band-aiding the problem with extended warrenties and constantantly replacing the failed parts with others that also fail. At around 48000 miles, and after months of trying to get a service person to not just give me "that normal for these transmissions" speech and finally loosing reverse gear, they finally looked at the problem. There where a leak visable. Turns out the main transmission seal had failed and the oil damaged the clutches and correded the throw-out bearing. Two weeks later it was finally fixed. Now with just about 64000 miles on it, I'm dealing with hard shifting and stalling into 2nd gear. It's also grinded through an intersection with my foot still on the brake. The dealership checked it out again and said that it's within Ford's specifications and there's nothing more they can do. The service rep game me the phone number for Ford's customer support and told me to basicly add my name to the large list of upset owners. First call, I got a rep that wouldn't really even give me a chance to talk. She seemed more intrested in trying to find a way to pin it on the dealership. After 3 attempts to call back I finally got another rep to update on my case. She gave me the brush off with the excuse "Since the problem hasen't escalated since dealership inspected it, there's nothing more we can do. If the problem get's worse, please call back." I don't feel safe in this car anymore. I've already sent an email to a law firm in PA that's created a lemon law case against Ford on this matter. Ford will be in the media spotlight just like General Motors was if someone is injured or killed by this issue, God forbid.
In August I received a letter in the mail from Ford. The letter contained my lease account number, make, model, year and balance of my current leased vehicle. The letter also had an offer from Ford – in large letters:
Enjoy new. Now
Buy or lease a new vehicle with Ford Credit and Ford will make up to three payments on your car lease. (See letter from Ford attached)
Based on this letter, I went to Ford and turned in my car 3 months early, leased a new Ford and financed through Ford credit. The payments on my 2014 Escape were $249.99; payment on my new lease vehicle, a 2016 Escape is $570.68.
At time of purchase I asked about the $749.97 due to me from Ford. I was told by finance at Ford Corporate that since I had already paid all my lease payments in advance Ford would issue a refund check; that never happened. I have made over a dozen calls to Ford Credit, Ford Corporate and the Ford dealership and all they do is point fingers that it was someone else’s responsibility, not their department. On 3 separate occasions, and by 3 different people I was told the check was in the mail, it never came!
Last week the sales manager for the Ford dealership I purchased the car from told me he was equally as frustrated with Ford and even their dealership could not get to the correct person or get any consistent answers. I am about to make my third car payment, now I am told not to expect Ford to live up to their commitment to me.
I purchased this vehicle solely based on the Marketing letter of early termination from Ford. I have been cheated and mislead by Fords false and misleading advertising. I want to return the car to Ford, I want all 3 months lease payments returned to me. I will never buy another Ford again and this is my 18th vehicle I have purchased from Ford. They disgust me.
Our 2012 Ford Focus needs a new transmission. The Focus only comes with a 60,000 powertrain warranty, not 100,000. Problems started just after 60k miles. Now Ford wants us to pay 5k for a new transmission. We have opened a case with Ford Motor Co a week ago but both Ford Motor & local dealership have been giving us the run around. Recalls have been updated. Problem not fixed. We believe the recalled parts made the transmission go bad. I know there's a class action lawsuit. We bought a new car to avoid problems like this!! Any help would be greatly appreciated.