Family trip to Lisbon! I buy tickets for me and my husband, my mo =m and my dad. Everything looks great, and I know go to flytap.com to assign seats for my parents, and I realize that my dad name is completly wrong. I call flytap, who says that they can't change the name. I call the online service that sold me the ticket, and they tell me that only Tap can do that.
Facts:
- Obviously I know my dad's name and put the RIGHT name. Yes, I have the confirmation e-mails and screenshots to prove it. The issue happen somewhere in the system
- The online service that sold the ticket, submarinoviagens.com.br, says that they can't fix this, only TAP can. They made me the ABSURD offer to simple buy a new ticket, without refunding the previous one.
- I called TAP customer service, and they are syaing they can't change, only Submarino can submit the request.
FLYTAP, SUBMARINO IS YOUR RESELLER AND YOU NEED TO SUPPORT YOUR CUSTOMERS TO HANDLE THE ISSUES CAUSED BY THEM OR WHOMEVER RESELLS YOUR TICKETS. I HAVE ALL DOCUMENTATION, SCREENSHOTS, ETC, SO WHY CAN'T YOU SIMPLE FIX THE NAME SO MY 69-YEARS OLD DAD CAN BOARD TO OUR FAMILY TRIP??
My trip starts on Sept 3rd, so you still have time to fix it. I WON'T STOP UNTIL I'M HEARD
Flytap Reviews
Family trip to Lisbon! I buy tickets for me and my husband, my mo =m and my dad. Everything looks great, and I know go to flytap.com to assign seats for my parents, and I realize that my dad name is completly wrong. I call flytap, who says that they can't change the name. I call the online service that sold me the ticket, and they tell me that only Tap can do that.
Facts:
- Obviously I know my dad's name and put the RIGHT name. Yes, I have the confirmation e-mails and screenshots to prove it. The issue happen somewhere in the system
- The online service that sold the ticket, submarinoviagens.com.br, says that they can't fix this, only TAP can. They made me the ABSURD offer to simple buy a new ticket, without refunding the previous one.
- I called TAP customer service, and they are syaing they can't change, only Submarino can submit the request.
FLYTAP, SUBMARINO IS YOUR RESELLER AND YOU NEED TO SUPPORT YOUR CUSTOMERS TO HANDLE THE ISSUES CAUSED BY THEM OR WHOMEVER RESELLS YOUR TICKETS. I HAVE ALL DOCUMENTATION, SCREENSHOTS, ETC, SO WHY CAN'T YOU SIMPLE FIX THE NAME SO MY 69-YEARS OLD DAD CAN BOARD TO OUR FAMILY TRIP??
My trip starts on Sept 3rd, so you still have time to fix it. I WON'T STOP UNTIL I'M HEARD