On August 8, 2017, I made the terrible mistake of signing a contract with Fluent Home, LLC, The contract I signed was to end on August 8, 2022. This was my mistake to get into a contract with Fluent. I didn’t do my due diligence to research the company to understand it’s reputation. I now know, most Fluent customers are frustrated with the service and cost. There are many scary reviews online that would have stopped me if I did my research. This was my first mistake.
On April 14, 2021, I called Fluent and spoke with an associate to have my panel moved from one home to another. I was in the processing of selling my house and buying a new house. Ideally, I wanted to get out of the contract. My only option was to buy out and I didn’t want to do that. Instead, I chose to move the service from my old home to my new home. I was offered a discounted rate to extend my contract. I told the Fluent associate that I did not want to add time to my contract, I would rather pay the same amount and end my contract on the upcoming noted date.
Unfortunately, when the contract was sent over to move my panel, I signed without realizing that the associate had extended the time on my contract. Now extended from August 8, 2022 to August 8, 2025. This was my fault for not reading the fine print. But it is very disheartening after I clearly told the associate I didn’t want to add time to my contract.
Scheduled via the Fluent scheduling team, on April 28, 2021, Jeffrey Ross from Pelican State Protection LLC came to move my panel from my old house to my new house. He was also supposed to install a new thermostat, but one was never sent to me. He installed the old alarm panel crooked on my wall. It seemed to be working fine initially.
Unfortunately, within a few days, there were issues with the panel. It would go off randomly. I reached out via phone and chat and struggled to get in contact with someone who could help me. Days passed and the alarm kept going off. After many more frustrating calls, I finally got in touch with a tech that told me my battery seemed to be a faulty and they would send me a new one. I asked at that point if I could schedule the install of the battery as well as the thermostat that I never received. I had already gone through the pain of trying to contact the company with little success, so I was trying to minimize more wasted time on my end. They would not schedule my appointment since I didn't have the parts. It took a while for the parts to come in. Once they did, I reached out via chat, social, and phone to have an appointment scheduled. It took weeks for someone to contact me back to finally schedule the appointment.
Solicitor came to our house, asked if we were using ADT security (the sign was on the property) My husband said no, we just bought the house. She acted llike she was from ADT stating that if all the equipment was still in tact, service could be started up for no fee at a cost of $1 a day. She asked to see the alarm panel and sensors. She asked more questions and entered everything into an I Pad that she kept complaining was not working properly. She kept poking it with her finger and shaking it. She did not ask if we wanted to start the service , then said we could pay by "auto pay" and asked for a voided check and to sign for authorization on her I pad.
I asked my husband if he was sure he wanted the service (we were both at the table with the salesperson.) He told her that we would just like to try it for a few months, She nodded. She handed me the I Pad to sign in a signature box which was all I could see. I said I could not see what I was signing, *(I did not want to sign what I could not see) She indicated it was to authorize Auto Pay, Never gave us a copy of what I signed, never emailed it to me as I asked, did not fully disclose that what I actually signed was a 5 year contract. I would never do that knowingly. She gave us a brochure, that is when I found out she was not from ADT. They promised to monitor our house and call fire or police for any activation.
The system never worked properly. When I complained, they offered no help. Getting through to them on the phone takes hours on hold, most times never getting through. Almost daily we received emails stating that our system had not responded to their server for many hours at a time. This didnt'seem to be working. How can you monitor something that is not connected?? I they new it wasn't working and could send emails, why didn't they send out someone to fix it?? I think that would have been their excuse had our house been broken into or burned down.
When we finally had enough, my husband tried numerous times to reach them to cancel the service. He could never get through. One time they promised to have someone call back, they never did. When I finally reached an employee, I was told (for the first time) that I could not cancel because I signed a 5 year contract. Well that was a total surprise to me. I argued with them for 30 minutes, On a later call I argued with them for another 30 minutes. I was told I would have to request to cancel in writing. I did. I was told my request could not be processed. Never saw a contract until their debt collector sent me a copy in font so small that I cannot read most of it.
The contract also shows we entered into the contract in Auburn, California and the equipment was installed at our old address. Looking online, we found numerous others who fell to their con game. Someone on the nextdoor website wrote that Fluent puts you on a 5 year contract without telling you. Now they want us to pay $3780. Two months ago they said we owed $2870. We refuse to be extorted by liars and thieves. I believe they take advantage of seniors who want to be safe-ELDER ABUSE. They need to be shut down, they are nationwide with their main office in Utah I believe.
The representative promised that they (fluent) would pay the enitre early termination fee if we went with them and i told them i would not sign unless that was taken care of. when we was told by our old alarm company (alder) what the fee would be fluent told us we would be ressponsible for paying part of it and they (fluent) would not pay the entire amount. this is not what the representative (of fluent) told us and because of this lie we are stuck in a contract we do not want because we cannot belive in the honesty of fluent home security.
the representative told us that the company we was with (alder) no longer served the Georgia area in which we lived. it wasn't until after i had signed the contract that i found this was not the case because the old (alder alarm system) still services georgia. this is yet another misleading lie told to us by the fluent reprensentative.
the representative (of fluent) told us that we would not have to do anything in order to get out of the old contract with alder alarm system, that they (fluent) would do all the rest and that all we had to do is sit back and take it easy until everything would be taken care of. this is not the case. i have been spending at least 2 months going back and forth on my own time trying to take care of things yet still another misleading lie by fluent representation.
the representative also told us they (fluent) would reimburse us on the last payment we made to alder. they never honored that promise. this is another lie by the fluent representativfe.
when we contacted the fluent resolution department they did not want to hear what we had to say turning a deaf ear to all that i said. in our one sided conversations (their side) threats were made periodically throughout the conversation itself by the resolution department person of fluent
because of all these falsified statements made by fluent we elected to remain with the old alarm system alder but because i signed the contract, a contract we should not have to honor, because of false representation i feel that we may be stuck in having to pay an extemely high termination fee
don't listen to any claims made by any representaive, especially fluent. read any contract prior to signing regardless of any promises made for, like us, you many get screwed unwittingly.
Fluent Home Reviews
On August 8, 2017, I made the terrible mistake of signing a contract with Fluent Home, LLC, The contract I signed was to end on August 8, 2022. This was my mistake to get into a contract with Fluent. I didn’t do my due diligence to research the company to understand it’s reputation. I now know, most Fluent customers are frustrated with the service and cost. There are many scary reviews online that would have stopped me if I did my research. This was my first mistake.
On April 14, 2021, I called Fluent and spoke with an associate to have my panel moved from one home to another. I was in the processing of selling my house and buying a new house. Ideally, I wanted to get out of the contract. My only option was to buy out and I didn’t want to do that. Instead, I chose to move the service from my old home to my new home. I was offered a discounted rate to extend my contract. I told the Fluent associate that I did not want to add time to my contract, I would rather pay the same amount and end my contract on the upcoming noted date.
Unfortunately, when the contract was sent over to move my panel, I signed without realizing that the associate had extended the time on my contract. Now extended from August 8, 2022 to August 8, 2025. This was my fault for not reading the fine print. But it is very disheartening after I clearly told the associate I didn’t want to add time to my contract.
Scheduled via the Fluent scheduling team, on April 28, 2021, Jeffrey Ross from Pelican State Protection LLC came to move my panel from my old house to my new house. He was also supposed to install a new thermostat, but one was never sent to me. He installed the old alarm panel crooked on my wall. It seemed to be working fine initially.
Unfortunately, within a few days, there were issues with the panel. It would go off randomly. I reached out via phone and chat and struggled to get in contact with someone who could help me. Days passed and the alarm kept going off. After many more frustrating calls, I finally got in touch with a tech that told me my battery seemed to be a faulty and they would send me a new one. I asked at that point if I could schedule the install of the battery as well as the thermostat that I never received. I had already gone through the pain of trying to contact the company with little success, so I was trying to minimize more wasted time on my end. They would not schedule my appointment since I didn't have the parts. It took a while for the parts to come in. Once they did, I reached out via chat, social, and phone to have an appointment scheduled. It took weeks for someone to contact me back to finally schedule the appointment.
Solicitor came to our house, asked if we were using ADT security (the sign was on the property) My husband said no, we just bought the house. She acted llike she was from ADT stating that if all the equipment was still in tact, service could be started up for no fee at a cost of $1 a day. She asked to see the alarm panel and sensors. She asked more questions and entered everything into an I Pad that she kept complaining was not working properly. She kept poking it with her finger and shaking it. She did not ask if we wanted to start the service , then said we could pay by "auto pay" and asked for a voided check and to sign for authorization on her I pad.
I asked my husband if he was sure he wanted the service (we were both at the table with the salesperson.) He told her that we would just like to try it for a few months, She nodded. She handed me the I Pad to sign in a signature box which was all I could see. I said I could not see what I was signing, *(I did not want to sign what I could not see) She indicated it was to authorize Auto Pay, Never gave us a copy of what I signed, never emailed it to me as I asked, did not fully disclose that what I actually signed was a 5 year contract. I would never do that knowingly. She gave us a brochure, that is when I found out she was not from ADT. They promised to monitor our house and call fire or police for any activation.
The system never worked properly. When I complained, they offered no help. Getting through to them on the phone takes hours on hold, most times never getting through. Almost daily we received emails stating that our system had not responded to their server for many hours at a time. This didnt'seem to be working. How can you monitor something that is not connected?? I they new it wasn't working and could send emails, why didn't they send out someone to fix it?? I think that would have been their excuse had our house been broken into or burned down.
When we finally had enough, my husband tried numerous times to reach them to cancel the service. He could never get through. One time they promised to have someone call back, they never did. When I finally reached an employee, I was told (for the first time) that I could not cancel because I signed a 5 year contract. Well that was a total surprise to me. I argued with them for 30 minutes, On a later call I argued with them for another 30 minutes. I was told I would have to request to cancel in writing. I did. I was told my request could not be processed. Never saw a contract until their debt collector sent me a copy in font so small that I cannot read most of it.
The contract also shows we entered into the contract in Auburn, California and the equipment was installed at our old address. Looking online, we found numerous others who fell to their con game. Someone on the nextdoor website wrote that Fluent puts you on a 5 year contract without telling you. Now they want us to pay $3780. Two months ago they said we owed $2870. We refuse to be extorted by liars and thieves. I believe they take advantage of seniors who want to be safe-ELDER ABUSE. They need to be shut down, they are nationwide with their main office in Utah I believe.
The representative promised that they (fluent) would pay the enitre early termination fee if we went with them and i told them i would not sign unless that was taken care of. when we was told by our old alarm company (alder) what the fee would be fluent told us we would be ressponsible for paying part of it and they (fluent) would not pay the entire amount. this is not what the representative (of fluent) told us and because of this lie we are stuck in a contract we do not want because we cannot belive in the honesty of fluent home security.
the representative told us that the company we was with (alder) no longer served the Georgia area in which we lived. it wasn't until after i had signed the contract that i found this was not the case because the old (alder alarm system) still services georgia. this is yet another misleading lie told to us by the fluent reprensentative.
the representative (of fluent) told us that we would not have to do anything in order to get out of the old contract with alder alarm system, that they (fluent) would do all the rest and that all we had to do is sit back and take it easy until everything would be taken care of. this is not the case. i have been spending at least 2 months going back and forth on my own time trying to take care of things yet still another misleading lie by fluent representation.
the representative also told us they (fluent) would reimburse us on the last payment we made to alder. they never honored that promise. this is another lie by the fluent representativfe.
when we contacted the fluent resolution department they did not want to hear what we had to say turning a deaf ear to all that i said. in our one sided conversations (their side) threats were made periodically throughout the conversation itself by the resolution department person of fluent
because of all these falsified statements made by fluent we elected to remain with the old alarm system alder but because i signed the contract, a contract we should not have to honor, because of false representation i feel that we may be stuck in having to pay an extemely high termination fee
don't listen to any claims made by any representaive, especially fluent. read any contract prior to signing regardless of any promises made for, like us, you many get screwed unwittingly.