Your voice has a chance to be heard now! - we bring changes together.

report scam


Country Germany
City München
Address Birketweg 33
Phone 49 30 300 137 300

FlixBus Reviews

  • Mar 12, 2023

Flixbus Everytime I’ve reached out to customer service regarding issuing a refund or some sort of compensation when it comes to having issues with a trip, there is not solution given to the problem. My first issue is when a trip from Houston to took a total of 10 hrs because of mechanical issues with the bus. I ultimately had to get a family member to pick me up from the location the bus had broken down because they had no set time on when it would be fixed. I contacted them for a refund or maybe a discount on my next ticket since they didn’t make it to the destination on time or at all. They would not do anything for me since I decided to not continue on the bus. I felt like the my completely ignored the fact that the passengers were stranded on a bus for hours on end. Anyone with decency would provide some sort of compensation for that. My second issue is when I booked a ticket and ended up not using it, they refused to issue me the refund. They refund for everything else, if they involuntarily cancel or if you voluntarily cancel; refund. But not using the ticket, no refund and no voucher. I feel completely ripped off from this company twice. United States

  • Oct 16, 2019

I booked a bus a few days before departure. I had to cancel and did it few hours after the booking. Their rules were very vague about the cancellation policy, nothing said explicitly that no refund is possible. When I proceed to cancellation there were no warnings that no refunds will be made.

I did and I was told that they only offer vouchers and that this was in their terms I agreed for. I went back to terms and i didn't find one single sentence saying that no refunds are offered. I believe that there is law in the US that also requires travel companies refund if cancellation was made within 24 hours.

The person who I talked in the customer service wasn't in the US and she sounded extremely rude and condescending. Don't use this company it is scam and ripoff and they treat customers like sh*t!

Write a Review about FlixBus