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report scam| Country | United States |
| State | California |
| City | Big Bear Lake |
| Address | 42001 Big Bear Blvd #5 |
| Phone | 1 310-780-3411 |
| Website | https://www.fivestarvacationrental.com/ |
Five Star Vacation Rentals Reviews
5star vacations called on phone and sold me a vacation package. I was not informed that if I did not visit their resort for the initial 3 days I would have to pay them $4.000. Because of health problems, which I did explain to one of the many people calling me I have been unable to attend. The company is now trying to tajke $4.000 from my credit card. I am 85 and in poor health so no hope of traveling.
I am letting you know that I had a very poor experience with Kevin Cobb. He was misleading and did not follow up on any requests for feedback and information. He was rude and callous in his responses when he did finally respond.
His failure to act professionally and in the best interest of his client cost us thousands of dollars in non-refundable airfare. Because of his disregard for our vacation we will never use your website again. Be wary of Kevin Cobb. FYI
We, like many of the reports I've read on this website, were jipped by this company. Five Star Vacation Rentals? This is the worst vacation rental company I've ever worked with. Terrible communication. Zero customer service. While you're on vacation, they make everything the least efficient possible.
Here is a cut and paste of an email I received after making full payment for a very overpriced vacation rental in Big Bear, California :
"Each cabin is equipped with 1 Bath towel, 1 wash towel based cabin's maximum occupancy.
1- 4 Bedrooms - 1 roll of paper towels for the house and 2 rolls of toilet paper per bathroom.
5- 6+ Bedrooms - 2 rolls of paper towels for the house and 3 rolls of toilet paper per bathroom.
FSVR does not provide any food items.
FSVR does not provide propane for the BBQ. If you happen to have to refill the tank during your stay, FSVR will reinburse the guest as long as a receipt is provided. Please email receipt to [email protected] for reinbursement.
No additional towels are provided by FSVR unless the house does not have a washer and dryer."
I've been at a number of 5-star accomodations worldwide, and I've never received anything so poor in taste. We paid close to $3000 for this rental and they're talking about number of rolls of toilet paper?????
Needless to say, the cabin had nearly close to nothing as far as kitchen equipment (and we were 10 people), no cleaning supplies or vacuum... the list goes on.
Five Star Vacation Rentals falsely advertises. I suggest you avoid this company and save yourself money and stress. I needed a vacation from this experience!!