They where rude to me, and kept telling me that they could work something out with me but wasn't doing it. Also it turns out that i put down $500 deposit and wasnt satisfied because they taxed me more then the vehicle cause i was not sure about the taxes so i wanted my refund and they told me they couldnt give it back until next week. This gots to be the worst customer service ever, I was cold and my feet was hurting because of how long they had us waiting to see, purchase, half and also to get called to the back, I really hope they things can get better for this car shop but I want my money back..
My name is Venkata S M, and I've been a victim for this company. Inspite of so many negative reviews of the company in online i decided to try my luck and been scammed for $600. I went to this for buying a car on fri. They didn't had the car that was advertised insted they told me that they gonna bring a newer version of the car that is 2013 Hyundai SONATA. I bidded on it for $6800. They initially asked me to put a deposit of $600 so that i can see the car. I agreed and paid $600 after paying the deposit they refused me to go near the car as there are lot of customers and they can't let everyone see the car. They asked me to return on Monday. I asked if i can finance the vehicle and they agreed upon it. I took a leave on Monday just solely for this purpose i went to the bank and applied for loan. Then i went to my insurance agent to get full coverage insurance on car. Then again i drove 70miles to the bank to collect the cashiers check. I went there to drop the check and collect my car. But then they're like first the cashiers check needs to be cleared. I requested them to call the bank to verify the funds but then they denied my reuqest and asked me to wait 2 business days. I called them back again after 2 days they told me that the manager is not there usually he's the one who handles all this so he's only one that can give information about any thing they could say.
I called again the very next day and the manager was there. He told me that they don't want to deposit the check but they want cash just because i live in Indiana and i bought this car in Illinois. I told them that the bank doesn't give cash because it's an auto loan and they'll issue the check only on dealers name. They told me to cash the check. I can't cash as the check has been issued on the business name. They simply told me that they dont want move forward with check they only want cash. I can't pay in cash. They're just backing out their words and they told cancel the transaction. I asked them to mail the check back to bank but they denied it again and asked to come in Mon - Fri even if they're open on Saturdays. I explained them my situation that i cant come as i have office and also it's too far from the place. They simply hanged up the call. They're very rude and simply don't care about the customers.
Again i took a paid leave from office travelled all way long to the there they waited me for half n hour and gave the check back. When i asked for my $600 they simply said no whatever you do we're not returing you're $600. Do whatever you can and they just simply told me to get out of the office. I was helpless that hard earned money i lost it just for no reason and also inspite of their mistake. When i googled regarding this i found out the same cases and thought may be you can help me. Please help me in resolving this issue. Just google First Marshall Auto Auction and you can see a lot of them like me scammed. Please do something with this issue. I'm also attaching the receipts with this email.
First Marshall Auto Auction Reviews
They where rude to me, and kept telling me that they could work something out with me but wasn't doing it. Also it turns out that i put down $500 deposit and wasnt satisfied because they taxed me more then the vehicle cause i was not sure about the taxes so i wanted my refund and they told me they couldnt give it back until next week. This gots to be the worst customer service ever, I was cold and my feet was hurting because of how long they had us waiting to see, purchase, half and also to get called to the back, I really hope they things can get better for this car shop but I want my money back..
My name is Venkata S M, and I've been a victim for this company. Inspite of so many negative reviews of the company in online i decided to try my luck and been scammed for $600. I went to this for buying a car on fri. They didn't had the car that was advertised insted they told me that they gonna bring a newer version of the car that is 2013 Hyundai SONATA. I bidded on it for $6800. They initially asked me to put a deposit of $600 so that i can see the car. I agreed and paid $600 after paying the deposit they refused me to go near the car as there are lot of customers and they can't let everyone see the car. They asked me to return on Monday. I asked if i can finance the vehicle and they agreed upon it. I took a leave on Monday just solely for this purpose i went to the bank and applied for loan. Then i went to my insurance agent to get full coverage insurance on car. Then again i drove 70miles to the bank to collect the cashiers check. I went there to drop the check and collect my car. But then they're like first the cashiers check needs to be cleared. I requested them to call the bank to verify the funds but then they denied my reuqest and asked me to wait 2 business days. I called them back again after 2 days they told me that the manager is not there usually he's the one who handles all this so he's only one that can give information about any thing they could say.
I called again the very next day and the manager was there. He told me that they don't want to deposit the check but they want cash just because i live in Indiana and i bought this car in Illinois. I told them that the bank doesn't give cash because it's an auto loan and they'll issue the check only on dealers name. They told me to cash the check. I can't cash as the check has been issued on the business name. They simply told me that they dont want move forward with check they only want cash. I can't pay in cash. They're just backing out their words and they told cancel the transaction. I asked them to mail the check back to bank but they denied it again and asked to come in Mon - Fri even if they're open on Saturdays. I explained them my situation that i cant come as i have office and also it's too far from the place. They simply hanged up the call. They're very rude and simply don't care about the customers.
Again i took a paid leave from office travelled all way long to the there they waited me for half n hour and gave the check back. When i asked for my $600 they simply said no whatever you do we're not returing you're $600. Do whatever you can and they just simply told me to get out of the office. I was helpless that hard earned money i lost it just for no reason and also inspite of their mistake. When i googled regarding this i found out the same cases and thought may be you can help me. Please help me in resolving this issue. Just google First Marshall Auto Auction and you can see a lot of them like me scammed. Please do something with this issue. I'm also attaching the receipts with this email.