I live in Brazil and ordered twice from them, both times on Black Friday. Both times they sent the merchandise with a wrong invoice. The first time (2016) I payed US$ 20 of taxes more then I should because the value of merchandise was incorrect. Many e-mails and no one took responsability for my loss. VERY POOR COSTUMER SERVICE. But at least I received the product. The second time was last Black Friday, using the offer of free shipping worldwide. The price of merchandise was US 214,96. When the package arrived in the Brazilian airport, I was contacted by the carrier to pay the taxes. But the invoice came with a value of US$ 518,22. So I should pay import taxes based on this wrong value, not based on the real amount of my purchase. I refused to receive the package and immediatly instructed UPS to send it back. It occured in Dec/8th. UPS only returned the package Jan/19th. FineArtAmerica don't refund my money based on the ridiculous reason that they have a return policy of 30 days. Of course this policy only should be valid if they deliver a product in perfect conditions AND with the correct documents. Also they (not me) chose the carrier (UPS). I can not be responsible for the procedures of that carrier that I didn't choose and took a long time to return the package. Again, I sent an e-mail and received a lazy, bureaucratic and careless answer. FineArtAmerica, never again. I already bought many things in US and never faced a company like that. Terrible. Incompetents and dishonests.
I opened an Artist account four weeks ago and got my new website setup. I spend hundreds of dollars directing traffic to my website using several pay for click companies. Also ordered business cards with my new website and gave them out all over the county. Week ago, I go to log into my website to upload some new photos... "Your account is closed..." pops up. I'm immediately freaking out. I call their customer support. Its absolute crap, delay, delay, delay. I can tell from "Maynard's" (you cant make this up) tone that he's just going through the motions and could really give a hoot. Now I have called customer service several times, no reponse. I have filed several online tickets, no responce. I'm a diabled veteran with a limited budget and this company totally screwed me over. Buyer Beware! Veterans Beward! Artists Beware!
I am an artist who signed up for selling her work on Fine Arts America over three months ago. I have sold 7 products since I started. The company claims to pay the artist after the 15th of the month. To date, I have not received one dime of payment.
Equally as upsetting is the fact that Fine Arts America refuses to give their artists customer service. When you call their number 312-238-9009, you are told that the number is only for buyers. You are further told that your only recourse is to go to their site and send a drop down type email to them to tell them of your issue. I have tried that three times, to no avail.
I finally asked a sales rep. at that number to transfer me to his supervisor if he could not connect me with someone at headquarters to resolve my issue. Finally, after a long wait, they connected me to a voice mail, that even they said, only goes to voice mail, to leave my number and complaint.
I am so frustrated at this shoddy service. Fine Arts America takes a huge commission, so there is no need to rip off the artists. I noticed that the Better Business Bueau does not endorse this company...all too late, I fear.
While going through some of the online sources that sell prints, I came across fineartamerica.com and was immediately interested in what they were offering. In their description, fineartamerica.com claimed that they were using Blockx for their prints. From what I had gathered, I knew that this was an incredible brand and I decided to make the purchase.
It has only been two months since I bought the six prints and I have already moved four to my cellar as they are really faded and look very different from what I bought. The white sections of the artwork have yellowed while the red parts have really lost their brightness. I have tried several times to get in touch with fineartamerica.com but my emails go unanswered. I called a few days ago and forwarded my complaint but have received no reply ever since. fineartamerica.com is a terrible company and I am very upset.
While going through some of the online sources that sell prints, i came across fineartamerica.com and was immediately interested in what they were offering. In their description, fineartamerica.com claimed that they were using blockx for their prints. From what i had gathered, i knew that this was an incredible brand and i decided to make the purchase.
It has only been two months since i bought the six prints and i have already moved four to my cellar as they are really faded and look very different from what i bought. The white sections of the artwork have yellowed while the red parts have really lost their brightness. I have tried several times to get in touch with fineartamerica.com but my emails go unanswered. I called a few days ago and forwarded my complaint but have received no reply ever since. Fineartamerica.com is a terrible company and i am very upset.
Fine art america owner, "sean b.", has closed the account of another artist today.
The artist had sold a print that was 108 x 20. The artist has a distinguished vintage style using a technique that incorporates graininess and blurring into the images. The artist received a congratulatory email from fine art america, encouraging said artist to post the sale to facebook, and other networking sites.
Shortly thereafter, one of the fine art america staff members emailed the artist to state that they were having issues with their image quality, and that a photo of higher resolution would need to be resubmitted.
The artist replied, stating that what the staff was seeing was not a lack of quality, but an intentional and deliberate edit that purposefully integrated that particular style into the image. The photo was taken with a dslr and a new 50 mm 1.8. It was also taken in the rain and there was a heavy mist abounding. The would-be buyer was attracted to the print not only by the subject, but by the mood as well, which was enhanced by the antiquated post processing: it was a b&w landscape.
The artist received another email from the staff member, dawn, stating that she too is a photographer, and in a nutshell, she "knew what she was talking about" and so on. She advised the artist to go out and reshoot the shot and reupload it, all the while, the buyer had no idea that the fine art america staff was intending to sell the buyer a different photograph than the one he thought he would be purchasing. The artist was appalled at the practices of fine art america.
The artist emailed dawn back and was resolute in the fact that the artist would not be reshooting the image, as it would be unfair and dishonest to the would-be buyer. The artist was absolutely flabberghasted that fine art america would be so dishonest in their business dealings: the artist lost all respect for fine art america. The artist did not meet the deadline for resubmitting a new image, and darn proud of it. Fine art america contacted the would-be buyer of the 9 ft. Print, misconstreuding the situation to the buyer and completely ommitting information and the artistic intentions of the artist regarding processing. Fine art america was one-sided in their explanations. In short, they presented the would-be buyer with loaded bits of information, encouraging the buyer to cancel his order. Naturally, the buyer cancelled his order.
The artist was outraged, and rightly so.
Shortly thereafter, the owner, sean b. Emailed the artist. The tone of the email was condescending, and sean b. Refused to make any ammends, retributions, or compensations for such gross treatment of one of their artists.
Fine art america did not only cancel an order that had no pixelation or mutilation of artifacts in the image, they are now misrepresenting their website policies altogether by disallowing the artist to rightly interpret ans sell his or her own art.
The artist received an email from the owner sean b. Stating that he was going to close the artist's account, and that it just "wasn't working out" between them. The artist was infuriated and told the owner of fine art america that he better not close the account, as the artist didn't request anyone to close it, nor had any rules been broken.
The artist received an email from sean. B. Stating that the artist's account had been closed.
The owner of fine art america clearly wanted to simply "wash his hands" of an unpleasant situation, rather than uphold standards that are typically found at even substandard sites.
Fine art america has proved to be a company that discriminates artists and "hand-selects" the ones who are and are not allowed to participate, according to the owner's personal likes and dislikes. Their actions are grossly discriminating, unethical, abusive, and highly unprofessional.
I would warn any and all artists to stay away from fine art america.
At any time, the owner, sean b., can send you an email, and for whatever reason, simply close your account, without so much as giving the artist adequate time to remove his or her images that he or she may have posted over the course of several years; and the only reason being, "it's just not working out between us".
Several months ago my sister ordered three throw pillows with images of my original art on them produced by FineArtAmerica. I know she received them because I visited her and saw them myself. I got credit for only one of these items. When I contacted the company, they refused to do anything. I am pulling my account off their site.
Fine Art America Reviews
I live in Brazil and ordered twice from them, both times on Black Friday. Both times they sent the merchandise with a wrong invoice. The first time (2016) I payed US$ 20 of taxes more then I should because the value of merchandise was incorrect. Many e-mails and no one took responsability for my loss. VERY POOR COSTUMER SERVICE. But at least I received the product. The second time was last Black Friday, using the offer of free shipping worldwide. The price of merchandise was US 214,96. When the package arrived in the Brazilian airport, I was contacted by the carrier to pay the taxes. But the invoice came with a value of US$ 518,22. So I should pay import taxes based on this wrong value, not based on the real amount of my purchase. I refused to receive the package and immediatly instructed UPS to send it back. It occured in Dec/8th. UPS only returned the package Jan/19th. FineArtAmerica don't refund my money based on the ridiculous reason that they have a return policy of 30 days. Of course this policy only should be valid if they deliver a product in perfect conditions AND with the correct documents. Also they (not me) chose the carrier (UPS). I can not be responsible for the procedures of that carrier that I didn't choose and took a long time to return the package. Again, I sent an e-mail and received a lazy, bureaucratic and careless answer. FineArtAmerica, never again. I already bought many things in US and never faced a company like that. Terrible. Incompetents and dishonests.
I opened an Artist account four weeks ago and got my new website setup. I spend hundreds of dollars directing traffic to my website using several pay for click companies. Also ordered business cards with my new website and gave them out all over the county. Week ago, I go to log into my website to upload some new photos... "Your account is closed..." pops up. I'm immediately freaking out. I call their customer support. Its absolute crap, delay, delay, delay. I can tell from "Maynard's" (you cant make this up) tone that he's just going through the motions and could really give a hoot. Now I have called customer service several times, no reponse. I have filed several online tickets, no responce. I'm a diabled veteran with a limited budget and this company totally screwed me over. Buyer Beware! Veterans Beward! Artists Beware!
I am an artist who signed up for selling her work on Fine Arts America over three months ago. I have sold 7 products since I started. The company claims to pay the artist after the 15th of the month. To date, I have not received one dime of payment.
Equally as upsetting is the fact that Fine Arts America refuses to give their artists customer service. When you call their number 312-238-9009, you are told that the number is only for buyers. You are further told that your only recourse is to go to their site and send a drop down type email to them to tell them of your issue. I have tried that three times, to no avail.
I finally asked a sales rep. at that number to transfer me to his supervisor if he could not connect me with someone at headquarters to resolve my issue. Finally, after a long wait, they connected me to a voice mail, that even they said, only goes to voice mail, to leave my number and complaint.
I am so frustrated at this shoddy service. Fine Arts America takes a huge commission, so there is no need to rip off the artists. I noticed that the Better Business Bueau does not endorse this company...all too late, I fear.
While going through some of the online sources that sell prints, I came across fineartamerica.com and was immediately interested in what they were offering. In their description, fineartamerica.com claimed that they were using Blockx for their prints. From what I had gathered, I knew that this was an incredible brand and I decided to make the purchase.
It has only been two months since I bought the six prints and I have already moved four to my cellar as they are really faded and look very different from what I bought. The white sections of the artwork have yellowed while the red parts have really lost their brightness. I have tried several times to get in touch with fineartamerica.com but my emails go unanswered. I called a few days ago and forwarded my complaint but have received no reply ever since. fineartamerica.com is a terrible company and I am very upset.
While going through some of the online sources that sell prints, i came across fineartamerica.com and was immediately interested in what they were offering. In their description, fineartamerica.com claimed that they were using blockx for their prints. From what i had gathered, i knew that this was an incredible brand and i decided to make the purchase.
It has only been two months since i bought the six prints and i have already moved four to my cellar as they are really faded and look very different from what i bought. The white sections of the artwork have yellowed while the red parts have really lost their brightness. I have tried several times to get in touch with fineartamerica.com but my emails go unanswered. I called a few days ago and forwarded my complaint but have received no reply ever since. Fineartamerica.com is a terrible company and i am very upset.
Fine art america owner, "sean b.", has closed the account of another artist today.
The artist had sold a print that was 108 x 20. The artist has a distinguished vintage style using a technique that incorporates graininess and blurring into the images. The artist received a congratulatory email from fine art america, encouraging said artist to post the sale to facebook, and other networking sites.
Shortly thereafter, one of the fine art america staff members emailed the artist to state that they were having issues with their image quality, and that a photo of higher resolution would need to be resubmitted.
The artist replied, stating that what the staff was seeing was not a lack of quality, but an intentional and deliberate edit that purposefully integrated that particular style into the image. The photo was taken with a dslr and a new 50 mm 1.8. It was also taken in the rain and there was a heavy mist abounding. The would-be buyer was attracted to the print not only by the subject, but by the mood as well, which was enhanced by the antiquated post processing: it was a b&w landscape.
The artist received another email from the staff member, dawn, stating that she too is a photographer, and in a nutshell, she "knew what she was talking about" and so on. She advised the artist to go out and reshoot the shot and reupload it, all the while, the buyer had no idea that the fine art america staff was intending to sell the buyer a different photograph than the one he thought he would be purchasing. The artist was appalled at the practices of fine art america.
The artist emailed dawn back and was resolute in the fact that the artist would not be reshooting the image, as it would be unfair and dishonest to the would-be buyer. The artist was absolutely flabberghasted that fine art america would be so dishonest in their business dealings: the artist lost all respect for fine art america. The artist did not meet the deadline for resubmitting a new image, and darn proud of it. Fine art america contacted the would-be buyer of the 9 ft. Print, misconstreuding the situation to the buyer and completely ommitting information and the artistic intentions of the artist regarding processing. Fine art america was one-sided in their explanations. In short, they presented the would-be buyer with loaded bits of information, encouraging the buyer to cancel his order. Naturally, the buyer cancelled his order.
The artist was outraged, and rightly so.
Shortly thereafter, the owner, sean b. Emailed the artist. The tone of the email was condescending, and sean b. Refused to make any ammends, retributions, or compensations for such gross treatment of one of their artists.
Fine art america did not only cancel an order that had no pixelation or mutilation of artifacts in the image, they are now misrepresenting their website policies altogether by disallowing the artist to rightly interpret ans sell his or her own art.
The artist received an email from the owner sean b. Stating that he was going to close the artist's account, and that it just "wasn't working out" between them. The artist was infuriated and told the owner of fine art america that he better not close the account, as the artist didn't request anyone to close it, nor had any rules been broken.
The artist received an email from sean. B. Stating that the artist's account had been closed.
The owner of fine art america clearly wanted to simply "wash his hands" of an unpleasant situation, rather than uphold standards that are typically found at even substandard sites.
Fine art america has proved to be a company that discriminates artists and "hand-selects" the ones who are and are not allowed to participate, according to the owner's personal likes and dislikes. Their actions are grossly discriminating, unethical, abusive, and highly unprofessional.
I would warn any and all artists to stay away from fine art america.
At any time, the owner, sean b., can send you an email, and for whatever reason, simply close your account, without so much as giving the artist adequate time to remove his or her images that he or she may have posted over the course of several years; and the only reason being, "it's just not working out between us".
Several months ago my sister ordered three throw pillows with images of my original art on them produced by FineArtAmerica. I know she received them because I visited her and saw them myself. I got credit for only one of these items. When I contacted the company, they refused to do anything. I am pulling my account off their site.