This company is a joke. Their insurance is nothing but a ripoff. They automatically deny every claim over $200, and make you jump through hoops to appeal it. The first time I filed a claim with them was for a brand new TV that they delivered to my buyer smashed up, with a giant gash in the box. They originally denied the claim due to "insufficient packaging". It was packaged by the manufacturer, and completely wrapped in styrofoam. I thought maybe it was an oversight, and I kept using them. Now a few years later I had to file another claim for $200, and it was denied again for the same reason. Now I know they don't even look at it before denying it, it's just automatic that every claim gets denied for "insufficient packaging". The item was completely wrapped in bubble wrap, placed into an appropriate sized box, and completely stuffed with styrafoam, bubble wrap, and paper. There was no movement at all in the box. I will never use this company again, and I suggest no one else does. UPS is more expensive, but at least they honer their claims. If you do use FedEx, don't waste money on the insurance, or as they call it - "declared value". They can't call it insurance because the insurance regulators would make them honor it.
Over a period of 4 months last year, I sent a large quantity of parcels by FedEx. Of those, a small percentage of them were damaged in transit by FedEx.
Since they value of each of the 15 items were $100.00 or cheaper each, FedEx initially approved all of the claims. They even sent out a few checks, then issued a stop payment on the checks.
I was instructed that I needed to have my packaging approved, which I did, and it was approved. However, since I send out multiple items, it is infeasible or impossible to have every single piece tested, especially since some items are/were unique items.
I even said that I would take a reduced price to have these items settled. Of the $1500.00 in original claims (15 $100.00 claims), I first said I would take $800.00, then $495.00.
A claim specialist said that she was certain she could get the $495.00 settlement for me. FedEx then offered me $247.50 to settle all 15 claims originally valued at $1500.00. Of course, I declined, and I'm hoping that posting here will result in a re-negotiation of their settlement.
On Saturday February 20, 2016 I was lucky enough to be one of the few to purchase a pair of Kanye Wests Adidas Yeezy Boost 350. My confimration email was sent right away and the next day on Sunday I received a shipping confirmation email from Adidas with a FedEx tracking number.
My package was set to be delivered on Thursday Feb. 25th, and all day I was eagerly tracking my package through the Fedex Website. Around 4pm I see the status of my package changed to "No scheduled Delivery date Available at this time". This seemed very weird to me because Bloomington CA is only about 25 minutes away from where my package was supposed to be delivered. I decided to wait until Monday Feb 29 before panicking. On Monday I noticed that my shoes were still stuck in Bloomington, CA with no scheduled delivery date. It was obviously now time to worry and I called FEDEX to see why my package had not arrived. FedEx had no idea why my package had not made onto the delivery truck on Thursday February 25 but they asked me to give them a couple of days to figure it out.
I don't understand companies that do everything in their power to drive away their customers. A shipping company exists in order to ensure that material goods go from point A to point B. However, FedEx has lied repeatedly and refused to do their job in making sure that I received the goods I paid for.
First of all, I did not know that the company I had ordered goods from was going to use FedEx. I have had some bad experiences with them in the past, but now I will do my best to avoid any and all online companies that use them.
I was supposed to receive my goods on 24 December. Because of a snow storm, I could undersand a delay. However, when I looked online, FedEx claims to have darkened my door 3 x, which is a lie. Only 2 notices were ever left.
The first notice I received was a door tag that was badly beaten up. There was nowhere for me to sign. I had no tracking number. That is stupid. How should I know what package I am supposed to receive? Worse, it said it required a signature. Why they are not intelligent enough to take it to the front office, just like USPS and UPS seem to be able to do, is beyond me. I called and left instructions to take it to the front office. They said put the tag on the door, signed, and they would come the next day.
The next day, there was a delivery at the door. Strangely, the tag was still at the door. What I did not know (lack of tracking number, remember?), the other package had nothing to do with FedEx, and FedEx actually did not show up but lied that they would send it again the next day.
I get another notice several days later on my door. I again called and complained. Again, I was told to leave it on the door signed and someone would come the next day. The tag was on the door the following day. The tag was on the door the day after as well. Again, lies, lies and more lies.
In the meantime, their website was totally useless. They give you no tracking number, but they require the tracking number to track the package. You cannot try and track it using the door tag number, which is a real disadvantage if you are the receiver and not the recipient of the package.
All in all, this is the stupidest process I have ever seen a shipping company use. In addition, it is obvious that they have no desire to actually do their jobs. How they stay in business is beyond me. I will now actively avoid companies that ship via FedEx, if known in advance, and I will actively recommend people use another company whenever and wherever the topic comes up.
FedEx delivered my package by hanging the bagged box on a rural fence where dogs could get at it, rather than, delivering the box in the safe and legal package delivery container, approved by the Post Office, that was installed for more than four years now. UPS and USPS have had not ONE problem delivering to the box. FedEx just threw my package TO THE DOGS and then laughed at me when I asked them why they did not deliver it to the box. Remember the "Mailman" and the crazy laughing on "Funny Farm" the movie? That's FedEx!
Federal Express Corporation Did Not Deliver My Package To Me Properly...
I had a blackberry to be delivered to me coming from Canada and Yes, a signature was required, however, it was supposed to be my signature and I did Not know that anybody could sign for it.
Sadly, somebody else signed it in which I was Not aware of and Never Received The Blackberry.
Yes, I did contact Federal Express's Corporate Office to find out what to do and/or to see if they could go through their insurance to give me some kind of reimbursement and that Served No Purpose since they were Unwilling To Take Care Of My Loss.
Furthermore, I did sue them in small claims court and lost because their representative stated that there were supposedly three ways that my item could be delivered to ME and once again, I NEVER received my blackberry.
In any case, this d**n corporation obviously does NOT care about their customers since I am still without my Blackberry and whoever it got delivered to certainly was NOT me!
I am therefore Not Totally Happy with Federal Express's Policy, nor how they did NOT take care of me as their Customer!
Federal Express Corporation Did Not Deliver My Package To Me Properly...
I had a blackberry to be delivered to me coming from Canada and Yes, a signature was required, however, it was supposed to be my signature and I did Not know that anybody could sign for it.
Sadly, somebody else signed it in which I was Not aware of and Never Received The Blackberry.
Yes, I did contact Federal Express's Corporate Office to find out what to do and/or to see if they could go through their insurance to give me some kind of reimbursement and that Served No Purpose since they were Unwilling To Take Care Of My Loss.
Furthermore, I did sue them in small claims court and lost because their representative stated that there were supposedly three ways that my item could be delivered to ME and once again, I NEVER received my blackberry.
In any case, this d**n corporation obviously does NOT care about their customers since I am still without my Blackberry and whoever it got delivered to certainly was NOT me!
I am therefore Not Totally Happy with Federal Express's Policy, nor how they did NOT take care of me as their Customer!
FedEx Reviews
This company is a joke. Their insurance is nothing but a ripoff. They automatically deny every claim over $200, and make you jump through hoops to appeal it. The first time I filed a claim with them was for a brand new TV that they delivered to my buyer smashed up, with a giant gash in the box. They originally denied the claim due to "insufficient packaging". It was packaged by the manufacturer, and completely wrapped in styrofoam. I thought maybe it was an oversight, and I kept using them. Now a few years later I had to file another claim for $200, and it was denied again for the same reason. Now I know they don't even look at it before denying it, it's just automatic that every claim gets denied for "insufficient packaging". The item was completely wrapped in bubble wrap, placed into an appropriate sized box, and completely stuffed with styrafoam, bubble wrap, and paper. There was no movement at all in the box. I will never use this company again, and I suggest no one else does. UPS is more expensive, but at least they honer their claims. If you do use FedEx, don't waste money on the insurance, or as they call it - "declared value". They can't call it insurance because the insurance regulators would make them honor it.
Over a period of 4 months last year, I sent a large quantity of parcels by FedEx. Of those, a small percentage of them were damaged in transit by FedEx.
Since they value of each of the 15 items were $100.00 or cheaper each, FedEx initially approved all of the claims. They even sent out a few checks, then issued a stop payment on the checks.
I was instructed that I needed to have my packaging approved, which I did, and it was approved. However, since I send out multiple items, it is infeasible or impossible to have every single piece tested, especially since some items are/were unique items.
I even said that I would take a reduced price to have these items settled. Of the $1500.00 in original claims (15 $100.00 claims), I first said I would take $800.00, then $495.00.
A claim specialist said that she was certain she could get the $495.00 settlement for me. FedEx then offered me $247.50 to settle all 15 claims originally valued at $1500.00. Of course, I declined, and I'm hoping that posting here will result in a re-negotiation of their settlement.
On Saturday February 20, 2016 I was lucky enough to be one of the few to purchase a pair of Kanye Wests Adidas Yeezy Boost 350. My confimration email was sent right away and the next day on Sunday I received a shipping confirmation email from Adidas with a FedEx tracking number.
My package was set to be delivered on Thursday Feb. 25th, and all day I was eagerly tracking my package through the Fedex Website. Around 4pm I see the status of my package changed to "No scheduled Delivery date Available at this time". This seemed very weird to me because Bloomington CA is only about 25 minutes away from where my package was supposed to be delivered. I decided to wait until Monday Feb 29 before panicking. On Monday I noticed that my shoes were still stuck in Bloomington, CA with no scheduled delivery date. It was obviously now time to worry and I called FEDEX to see why my package had not arrived. FedEx had no idea why my package had not made onto the delivery truck on Thursday February 25 but they asked me to give them a couple of days to figure it out.
I don't understand companies that do everything in their power to drive away their customers. A shipping company exists in order to ensure that material goods go from point A to point B. However, FedEx has lied repeatedly and refused to do their job in making sure that I received the goods I paid for.
First of all, I did not know that the company I had ordered goods from was going to use FedEx. I have had some bad experiences with them in the past, but now I will do my best to avoid any and all online companies that use them.
I was supposed to receive my goods on 24 December. Because of a snow storm, I could undersand a delay. However, when I looked online, FedEx claims to have darkened my door 3 x, which is a lie. Only 2 notices were ever left.
The first notice I received was a door tag that was badly beaten up. There was nowhere for me to sign. I had no tracking number. That is stupid. How should I know what package I am supposed to receive? Worse, it said it required a signature. Why they are not intelligent enough to take it to the front office, just like USPS and UPS seem to be able to do, is beyond me. I called and left instructions to take it to the front office. They said put the tag on the door, signed, and they would come the next day.
The next day, there was a delivery at the door. Strangely, the tag was still at the door. What I did not know (lack of tracking number, remember?), the other package had nothing to do with FedEx, and FedEx actually did not show up but lied that they would send it again the next day.
I get another notice several days later on my door. I again called and complained. Again, I was told to leave it on the door signed and someone would come the next day. The tag was on the door the following day. The tag was on the door the day after as well. Again, lies, lies and more lies.
In the meantime, their website was totally useless. They give you no tracking number, but they require the tracking number to track the package. You cannot try and track it using the door tag number, which is a real disadvantage if you are the receiver and not the recipient of the package.
All in all, this is the stupidest process I have ever seen a shipping company use. In addition, it is obvious that they have no desire to actually do their jobs. How they stay in business is beyond me. I will now actively avoid companies that ship via FedEx, if known in advance, and I will actively recommend people use another company whenever and wherever the topic comes up.
FedEx delivered my package by hanging the bagged box on a rural fence where dogs could get at it, rather than, delivering the box in the safe and legal package delivery container, approved by the Post Office, that was installed for more than four years now. UPS and USPS have had not ONE problem delivering to the box. FedEx just threw my package TO THE DOGS and then laughed at me when I asked them why they did not deliver it to the box. Remember the "Mailman" and the crazy laughing on "Funny Farm" the movie? That's FedEx!
Federal Express Corporation Did Not Deliver My Package To Me Properly...
I had a blackberry to be delivered to me coming from Canada and Yes, a signature was required, however, it was supposed to be my signature and I did Not know that anybody could sign for it.
Sadly, somebody else signed it in which I was Not aware of and Never Received The Blackberry.
Yes, I did contact Federal Express's Corporate Office to find out what to do and/or to see if they could go through their insurance to give me some kind of reimbursement and that Served No Purpose since they were Unwilling To Take Care Of My Loss.
Furthermore, I did sue them in small claims court and lost because their representative stated that there were supposedly three ways that my item could be delivered to ME and once again, I NEVER received my blackberry.
In any case, this d**n corporation obviously does NOT care about their customers since I am still without my Blackberry and whoever it got delivered to certainly was NOT me!
I am therefore Not Totally Happy with Federal Express's Policy, nor how they did NOT take care of me as their Customer!
Federal Express Corporation Did Not Deliver My Package To Me Properly...
I had a blackberry to be delivered to me coming from Canada and Yes, a signature was required, however, it was supposed to be my signature and I did Not know that anybody could sign for it.
Sadly, somebody else signed it in which I was Not aware of and Never Received The Blackberry.
Yes, I did contact Federal Express's Corporate Office to find out what to do and/or to see if they could go through their insurance to give me some kind of reimbursement and that Served No Purpose since they were Unwilling To Take Care Of My Loss.
Furthermore, I did sue them in small claims court and lost because their representative stated that there were supposedly three ways that my item could be delivered to ME and once again, I NEVER received my blackberry.
In any case, this d**n corporation obviously does NOT care about their customers since I am still without my Blackberry and whoever it got delivered to certainly was NOT me!
I am therefore Not Totally Happy with Federal Express's Policy, nor how they did NOT take care of me as their Customer!