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FCA US LLC


Country United States
State Michigan
City Auburn Hills
Address P.O. Box 21-8004
Phone 1-800-334-9200
Website http://www.fcanorthamerica.com

FCA US LLC Reviews

  • Jan 18, 2018

I had the rear-end of my 2016 RAM 1500 replaced in September of 2017, due to defective parts. I was required to obtain a rental car while my truck was being repaired. I paid for the rental out of pocket and was told that I should contact FCA for reimbursement. I contacted them on 9/15/2017 and submitted the requested documents to include a receipt from the rental car company showing that I paid the full amount of $341.24. I heard nothing from them until I contacted them in late November. I was told at that time that the case was outside of their 60 day reimbursement period and that all he could do is send that department a note asking why there was a delay. I heard nothing from FCA until I called on 1/2/18. I was told that they closed my account and that they contacted me in December, they could not provide a date. I asked them if they left a message and what number they called me at. The lady read the number that they called me at and it was incorrect, she then stated that she read it wrong and they in fact called me at the correct number, this was only after I gave her the correct number. She stated that I had to submit the paperwork again along with a cc statement. After arguing about why they needed my credit card statement I acquiesced and sent them a redacted statement showing them that I paid the amount like the receipt from the rental car place already stated. I hear nothing until they called today stating that they required proof that I had the work they paid for done on my truck. I told them that the dealership could give them that paperwork. The lady hung up with me and when she called me back she left me a false number 1800-423-4636, I called several times and listed to the VM several times to make sure that I heard correctly. After I called another number found on their website I was told that they had no way of contacting them because they are in a different region. Now I cant contact them. Furthermore the agent tells me they don’t intend on fully reimbursing me for my rental

  • Dec 27, 2017

I purchased this vehicle in September 2016 and it was seen in the service department in October 2016 for a loud click from the brake (I was told this is normal even though it just started) and the vehicle shutting off during idle twice. Services was just doing what they were told to do by FCA. An update to the computer was completed but the issue continued. November 2016, I brought the vehicle in because the back seat would move back and forth if someone was not sitting in it (they had to replace the whole back seat) but as I was driving into the service doors the vehicle skipped and tried to die with lights flashing on the dash. Service could not duplicate the engine concern. December 2016, brought in because the vehicle kept skipping when trying to take off from a stop. On two occasions it completely stalled but service was unable to duplicate. The vehicle also had issues with shifting too early at times and then shifting was delayed other times. Once again issues could not be duplicated.

Later in December I brought it back again and was told there was possibly a fix. January 2017 the vehicle was brought back again due to stalling and the multi air actuator was replaced. The issue continued as the service manager searched for an answer until I had enough in October 2017 when it came to a stop for no reason and the vehicle would make a terrible noise in reverse at times. Service along with FCA attempted to fix it but could not duplicate the issue. When I got the vehicle back it continues to skip in idle, makes a lawn mower sound in idle and when shutting off makes a whining noise.

I have stopped driving the vehicle and am trying to get FCA to do the right thing via Georgia’s lemon law. I have done my due diligence following FCA’S required steps and they said they cannot duplicate my issue so my case was closed and marked “fixed”. They did want to offer me a one time good faith payment for my time which would void any buyback etc in the amount less than a months payment. I have asked to talk to supervisors etc. but am told that is not their protocol and hung up on several times.

I sent a request for a buy back under Georgia’s Lemon Law certified mail receiving a response via first class mail denying that my vehicle fits the Lemon Law regardless of it being out ofservice more than 30 days.

Since this letter the vehicle has died 3 times while in motion and continues to skip along with a decrease in rpms while idling (observed by dealership service). I also had smoke and a strong odor coming from the left front side of the vehicle with no reason as to why. This car is dangerous, and I cannot believe there has not been a total recall since it is shutting off while driving for so many people. I do not care to risk my family’s life or the life of others on the road. So, at this point my car sits at the dealership on day 37 with no idea what is going on with it while I pay $500.00 a month. I will never buy another FCA product AGAIN!

  • May 10, 2017

The worst decision I made was to purchase a 2015 Ram 3500 truck. It has had NOTHING but problems since driving it off the dealers lot. First, the originial dealerships salesman damaged the truck. Getting it repaired and being compensated for the loss of value was a nightmare. The original factory paint is severely flawed. It has an orange peel texture. Any seasoned automotive painter can tell you, that the paint should be smooth and that an orange peel texture is a major flaw. However, the Chrysler employee that inspected the truck said it was normal and to not worry about it. The truck has had several electrical problems from day one. The truck cab constantly smells of diesel fluid and other noxious gases. This does not matter if the windows are up or down. The truck turns itself on and off while driving. The stereo freezes constantly and causes the truck to shut down. Several times a week the key fob's can not remote unlock the truck. So i have to use the manual key to open the door. Then it is hit or miss if the truck will start. Whenever I take it to the dealership they claim to have fixed the problems. Yet here I am sitting down to write this nastygram about the issues not being resolved.

Upon calling into Chrysler Customer Care I was transferred to Chiloh in the Enhanced Customer Care department. She assured me that Chrysler would resolve the issues. Chiloh also informed me that there was a SERIOUS recall open on my truck. Apparently Chrysler cut some corners when manufacturing my truck and now the Catalytic Converter and other items regulated by the EPA are failing. This is the same exact problem that got Volkswaggon fined by the Federal Government. One of the byproducts of this defect is I am now getting terrible fuel mileage. Chrysler has known this was an issue for over a year and they have failed to resolve the problem. So not only am I burning Diesel at a higher rate than I should be, I am also creating more polution than my truck is legally supposed to. Chrysler is laughing all the way to the bank about this problem, even though a Class Action Lawsuit was filed in November of 2016 regarding this issue.

Chiloh called me today and told me I would have to pay to have them replace the computer and stereo in my truck. Though the issues with these items prematurly failing is known by Chrysler. Yet another way for Chrysler to rip off the customer and provide subpar customer service. Why should I have to pay them one more dime for placing defective equipment in the truck in the first place? Think I am joking? A google search of the Chrysler 8.4a radio failure will show that this is a KNOWN issue. The search resuluts will show that Chrysler tries to convince the customer to pay for the replacment and wont budge unless you threaten legal action of publicly shame them. The Radio runs several important parts of the truck. Without it, the federally mandated backup camera does not have a monitor. The climate control system can not be operated. Several safety features can not be accessed. Oh and did I not already mention that when the radio crashes, the truck shuts down? Not very safe when this happens at freeway speeds.

When I purchased this truck I was hoping that I was making the right decision. Unfortunately, I should have chosen a different brand and model of truck. Because this one has been nothing short of a nightmare from day one. I suggest that if you are searching for a new truck or vehicle that you AVOID Fiat Chrysler manufactured vehicles completely. However, if you want piss poor customer service and a vehicle that will constantly have recalls, failures and breakdowns...step right up and throw your hard earned money away.

It is my intent to research my states lemon law and see what course of action I should take. If you are having issues similar to mine, I suggest you file a formal complaint with your states consumer protection agency.

  • Oct 19, 2016

I purchased a 2013 Jeep Grand Cherokee in July of 2015. Still under warranty. Was notified if one recall around Nov. of 2015. When I checked on recall it had been fixed in 2014 in Hendersonville, NC On October 10,2016 on my way home at 8:30-9 pm my Jeep suddenly loss power, everything from windshield wipers to instrument panel went crazy then the whole thing shut completely down, the hazard lights would not even work. When I finally got my husband there and he checked battery it was so hot it almost burnt his hand. We were almost hit by another truck because hazard lights not working. We finally got a tow truck there to get it home and then the next day to a jeep dealership Griffin's in Rockingham, NC I called the Chrysler Corporation found out there were 2 recalls on it one for the electrical/alternator/generator system and the fuel pump relay system both ending in catastrophic failure. They said they would have it fixed since still under warranty. They were suppose to help in getting a rental til mine was fixed - they did not. While waiting for them I was left without a way to get to where I needed to be and then a week later they try to stick me with paying for a new battery to replace the one their recall burnt out, almost $300.00. When I called back in upset about the situation and requested that same person I was speaking with not call me back they decide to close the case. Now I have to open another file and wait another 24 or so hours for someone else to call me back. I paid $21-22,000 for a jeep with serious recalls no one informed me of. Was left stranded on a dark back road at night without even the hazard lights working. We are self employed and couldn't make appointment scheduled, lost a 1875 sq ft tear-out and reinstall flooring job, I couldn't go by and check on parents one with dementia and one still recovering from quadruple bypass surgery. Haven't asked anyone to reimburse for any of that just cover the battery cost and reimburse me towing charges. Now I would really like for them to buy the thing back for what I owe. I'm worried about what else could be wrong that they are not telling me about. I have a lot of concerns. Please tell me what I can do, its not right for corporations to get away with putting the very people supporting them at risk.

  • Aug 26, 2015

In December of 2014 I ultimately made a big mistake when I chose to purchase a brand new 2015 Ram 3500. The truck has had mechanical, electrical and cosmetic issues since day one. The local dealerships have tried to correct the problems but CHRYSLER keeps binding their hands. If you own a new (2012 to present) Chrysler Manufactured vehicle I am going to IMPLORE you to look at your paint. Especially look at it if it was manufactured at the Saltillo plant!

My truck is black, so any and all issues show up like a giant eyesore. The paint is completely wrong. There is Orange Peel texture in the color coat. Thats right folks, my brand new truck looks like it has the craters of the moon all over it. I have taken this truck in multiple times for the paint issue. The Estimator at Larry H. Miller’s Collision Center said this was the WORST factory paint he had seen. When I asked him how it is fixed he said they would have to knock it all the way down and repaint it. When I asked how long it would take I was told at least 3 weeks.

Chrysler sent me to the collision center to have the truck looked at so they could authorize repair. There was miscommunication (on chryslers end) as to where I needed to go. Chrysler told me to go directly to the collision center and not their service department. The collision center took the photographs of the flawed paint and sed they would get them over to chrysler for approval which would take a few days. Chrysler claimed they never received them. Then Chrysler changed tune and sent me to the service department to have photographs taken again. They once again claimed they did not receive them. Even though the service manager could confirm they had and that he had been talking with chrysler about my truck.

This paint flaw is a KNOWN issue by Fiat Chrysler Autogroup. There have been botched paint jobs coming out of their Saltillo plant for the past two years. The dealership even said it happens and that the Area Manager would come look and approve the job. They said it would be smooth process.

The dealership scheduled an appointment to try to polish out the orange peel as per CHRYSLERS direction. Jared the area manager for chrysler told them to do this BEFORE he inspected the vehicle. So the dealership had my truck for several days. When I returned to pick up the truck not only was the Orange Peel texture still all over the truck…but now the truck has a milky white haze all over it. I have taken the truck to other body shops to have it inspected and they have all stated that the clear coat has been burnt off the truck. I guess thats the term they use for over polishing.

So I wait a week, Jared comes to inspect the truck to approve further work. Mind you, Jared is not a trained painter nor is he a trained auto body, paint or collision inspector. Jared looked at the paint and kept saying he did not know what bad paint looked like and kept looking around for other vehicles on the lot that might have bad paint. He found two, one he said was bad and the other he said was worse. When the the service manager asked him what they were going to do he told ME to deal with it. I showed him areas of the truck where the factory had failed to apply paint…..and he said oh we will fix that but not that. He continually acknowledged the paint was flawed but told me that it is what it is. Jared was an hour and a half LATE to the appointment and was more concerned about going to lunch than handling my issue. Jared argued with me in the dealerships service waiting room in front of the dealerships customers. Talk about a good image for the Chrysler Ram Truck brand….The area manager of CHRYSLER throwing a fit in the lobby of one of their dealerships. I had to prompt Jared several times that the location of our conversation was NOT appropriate and that we needed an office or somewhere private. After other customers spoke up and said he was being unprofessional did he finally acknowledge this and we went to the service managers office.

In the service managers office, Jared continually refused to address the problem. I was a burden to him….making him late to lunch when he was an HOUR AND A HALF late getting to the dealership. He said he would only authorize partial work and not all of it while at the same time acknowledging the paint was wrong. I continually said that he knew what he was doing was wrong. He would refuse to respond. Instead he would just look at his watch and make comments about being late for lunch.

I have had multiple conversations with Chrysler customer service about this issue and I can tell you its a joke. They continually pass the buck and enjoy hanging up the phone instead of handling the issue or transferring the call. Marty is another classless act from Chrysler. He actually slipped up on the phone and made the mistake of telling me that Jared accidentally told the dealership to try and polish out the flaws on my truck knowing this would not correct the problem. This is why Jared was back peddling and not wanting to handle the issue. He screwed up and now I have to suffer for it.

Tonight I just got off the phone with Chrysler and I was informed that JARED had decided to void my warranty because of the POLISH job that HE instructed the dealership to perform. I addressed this concern with the dealership, JARED, MARTY and other Chrysler reps before the work was performed. They all stated that it would NOT void the warranty because THEY were doing the work at a Chrysler Service Center. Yet now I find out JARED voided my warranty and has instructed Chrysler customer service agents to NOT take my call and NOT handle my concerns. I feel lake a rape victim. I guess this is the kind of treatment one can expect from a company ran by Sergio Marchionne the Chairman and CEO of Fiat Chrysler Autogroup.

Chrysler failed to inspect the paint when it left the factory. Chrysler Failed to send a certified paint inspector to the dealership to inspect the flawed paint job on my truck. Instead, Chrysler sent an Area Manager that was an hour and a half late and more concerned about his lunch than about providing quality customer service and a quality assessment as to the problems with my truck. Now when I call into Chrysler customer service I get the run around. They refuse to address my concerns or even provide me with quality customer service. I am now stuck with a truck that is less than a year old, with a botched paint job, haze marks from a shotty polish job requested by the manufacturer and performed by a Chrysler Service Center. If you want to waste $72,999.00 plus tax title and license on a poorly painted truck that is NOT backed by quality of any nature then please purchase a Chrysler product. However, if you value your hard work and money then I would look to the other manufacturers. I will be looking at Fords and Chevys to trade my LEMON truck for.

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