I was on the internet and saw an advertisement that said, "Get this Cute Baby Elephant Pillow For Your Loved Baby with 70% off, medium/grey. The picture that accompanied the pillow shows it to be an elephant and a baby snuggled in it, similar to a boppy. I ordered this and did show my co-workers to make sure I was ordering the corrected item which turned out to be a disaster. The confirming picture with my order number was the elephant with the baby snuggled in it. What I received was not this, it was a basic stuffed animal. Favworld's advertisement and confirmation picture was what I believed I ordered. No where on the initial advertisement did it state you needed to purchase the large elephant that shows the baby snuggled in it. I certainly would not have purchased a stuffed elephant for $24.99 that I could purchase in a store.
I believe that Favworld advertised this incorrectly, confirmed the item I believed I ordered in my confirmation e-mail that I printed and is unwilling to make good on a mistake. I have had numerous e-mails back and forth, but to no avail.
I feel that something needs to be done as I feel they falsely advertised and like most companies would do, they were completely unwilling to correct a mistake, possibly at both our ends. They offered me a 20% discount if I ordered the large elephant which is what I believed I ordered and what they confirmed in the picture to me. Their advertisement was vague to say the least.
FavWorld.com Reviews
I was on the internet and saw an advertisement that said, "Get this Cute Baby Elephant Pillow For Your Loved Baby with 70% off, medium/grey. The picture that accompanied the pillow shows it to be an elephant and a baby snuggled in it, similar to a boppy. I ordered this and did show my co-workers to make sure I was ordering the corrected item which turned out to be a disaster. The confirming picture with my order number was the elephant with the baby snuggled in it. What I received was not this, it was a basic stuffed animal. Favworld's advertisement and confirmation picture was what I believed I ordered. No where on the initial advertisement did it state you needed to purchase the large elephant that shows the baby snuggled in it. I certainly would not have purchased a stuffed elephant for $24.99 that I could purchase in a store.
I believe that Favworld advertised this incorrectly, confirmed the item I believed I ordered in my confirmation e-mail that I printed and is unwilling to make good on a mistake. I have had numerous e-mails back and forth, but to no avail.
I feel that something needs to be done as I feel they falsely advertised and like most companies would do, they were completely unwilling to correct a mistake, possibly at both our ends. They offered me a 20% discount if I ordered the large elephant which is what I believed I ordered and what they confirmed in the picture to me. Their advertisement was vague to say the least.