My elderly mother received a gift card from Fandango and I wanted to take her to the movies. It was a $25.oo gift card. I proceded to go on-line and choose a movie she wanted to see which was "Dirty Granpa". I filled out the appropriate forms on-line which alerted me that all I had to do was present the card. We drove quit a distance to the theater only to be told I didnt fill out the appropriate information. I and her can only say, what the f***?
The card info is as follows: PIN:****.
What kind of service is this? My mother and I very disappointed in the service we received from Fandango and the Regal Cinama. Reparations would be not only appropriate, but a sign that you are a legitimate company with customer service at heart.
I purchased 4 tickets to see the good dinosaur for my 2 sons and my husband and myself. The cost was around $45. We went to the theater and realized we purchased tickets for the wrong theater so when I contacted a live rep on chat with fandango they said I could not be refunded because I did not call within the 2 hour timeframe! I had to spend another $45 to the correct theater! One night at the movies ended up costing us $100.00!
Fandango Media, LLC Reviews
My elderly mother received a gift card from Fandango and I wanted to take her to the movies. It was a $25.oo gift card. I proceded to go on-line and choose a movie she wanted to see which was "Dirty Granpa". I filled out the appropriate forms on-line which alerted me that all I had to do was present the card. We drove quit a distance to the theater only to be told I didnt fill out the appropriate information. I and her can only say, what the f***?
The card info is as follows: PIN:****.
What kind of service is this? My mother and I very disappointed in the service we received from Fandango and the Regal Cinama. Reparations would be not only appropriate, but a sign that you are a legitimate company with customer service at heart.
I purchased 4 tickets to see the good dinosaur for my 2 sons and my husband and myself. The cost was around $45. We went to the theater and realized we purchased tickets for the wrong theater so when I contacted a live rep on chat with fandango they said I could not be refunded because I did not call within the 2 hour timeframe! I had to spend another $45 to the correct theater! One night at the movies ended up costing us $100.00!