I was contacted by a representative of Falcon Alarms who told me that they would replace my existing residential security system with their own and provide monitoring services monthly for $39.00 as long as I agreed to contract with them for 36 months. I told the rep which company I had and I described the system I have and I asked them to clarify what they meant exactly about replace and install. The rep explained that whatever I had they would remove and replace at no additional cost as long as I stayed with them for 3 years and that the during the three years, the monthly price would remain the same. The installer came to my home with one key pad. I explained to him that I have two key pads currently and would need both replaced for the job to be something I would approve. I have a 4000 sq ft home and cannot properly use the alarm with only one key pad as I would never make it to the pad to enter the code in the event of an emergency, a tripped or false alarm. The installer said he would set up the system and I just had to let the company know I needed another. He replaced ONE of the existing key pads in my home but not the other. The key pads/systems are not compatible. I have left no less than 7 messages for Nicole at Falcon Alarms- the only contact provided on their documentation, and am yet to receive a call back. The system was partially installed on May 15, 2015. I then called Monitronics, the monitoring company and advised of the problem and they too told me to contact Falcon Alarms at the very same number I had been calling. No one ever answers that line and no one returns my call. Now they have left me with a system I cannot use, they have disabled my old system, and they refuse to return calls to compete the process. For someone like me, who has had to have orders of protection against a violent ex, I am now at risk because they have removed my old system and left me vulnerable with an inoperative system.
Falcon Alarms, Inc. Reviews
I was contacted by a representative of Falcon Alarms who told me that they would replace my existing residential security system with their own and provide monitoring services monthly for $39.00 as long as I agreed to contract with them for 36 months. I told the rep which company I had and I described the system I have and I asked them to clarify what they meant exactly about replace and install. The rep explained that whatever I had they would remove and replace at no additional cost as long as I stayed with them for 3 years and that the during the three years, the monthly price would remain the same. The installer came to my home with one key pad. I explained to him that I have two key pads currently and would need both replaced for the job to be something I would approve. I have a 4000 sq ft home and cannot properly use the alarm with only one key pad as I would never make it to the pad to enter the code in the event of an emergency, a tripped or false alarm. The installer said he would set up the system and I just had to let the company know I needed another. He replaced ONE of the existing key pads in my home but not the other. The key pads/systems are not compatible. I have left no less than 7 messages for Nicole at Falcon Alarms- the only contact provided on their documentation, and am yet to receive a call back. The system was partially installed on May 15, 2015. I then called Monitronics, the monitoring company and advised of the problem and they too told me to contact Falcon Alarms at the very same number I had been calling. No one ever answers that line and no one returns my call. Now they have left me with a system I cannot use, they have disabled my old system, and they refuse to return calls to compete the process. For someone like me, who has had to have orders of protection against a violent ex, I am now at risk because they have removed my old system and left me vulnerable with an inoperative system.