On April 9, 2017, I ordered "Free Samples" of Nuvella skin care products - ' just pay shipping". I received order confirmation that a charge for $7.69 and $5.79 would be processed n my credit card.
Subsequently I received 2 very small sample tubes of the cream. While reviewing my bank statement that I see that I was charged $131.01 on April 23 from a company called Greatproteinhelp.com and #140.16 on April 27 from a company called Alphafbinfo.com. After some research I discovered that both there companies name are associated with Nuvella. I called the company to complain and ask for my money back and the man said that I have only paid for the shipping and the charges were now for the two creams buth both fit into the palm of my hand. I said that I had not evern tried the creams and that I was returning them and that I wanted a full refund. But they said that they could only refund me 25 percent. And they will mail me a cheque in 10 business days.
So far I still have not received the refund check. My first call to them was on My 17, then I called on the following dates:
June 1, June 20, July 4, July 24, July 26, Aug 8, Aug 24.
Every time, they told me that the check is on the way to me. But still no check.
I cancelled my order as soon as I realized that I had signed up for an extremely expensive autoship program. The 'sample' was actually a trial for which I would pay 50 %of the regulare price if I didn't return it with the allotted time. I immediatly obtained an RA number and sent the product back unopened. i have proof from Canada Post that the parcel was delivered to the company. Two weeks after they recieved the parcel, I was charged for the products. When I phoned the customer service number, I was told by 'Alex'that 'yes that is all true and I can refund half of your money'. After many attempts on my part to get a full refund, I was told that:
1 - I should have called them to let them know the package had arrived, and
2- that he would refer my complaint to the refunds department.
I was refused any access to more senior personel or any contact information.
These are highly unethical and deceptive practices . All I want is the refund of money for a product I properly returned.
The company is a skin care company that has ripped me off. I ordered a product and then shortly after realized they charged me multiple amounts for a FREE Trial. I returned the product within the 30-days they asked for it to be returned. Had a tracking number and thought that was it. I would be refunded as I was told by the Customer service agent. However, a month goes by and then i see 2 new charges of over $70 each for the products as they charged my card without permission... b/c as per my understanding I had returned the product. They are now only refunding 50% off both charges for a restocking FEE - for something I had not reordered and had returned. Thsi is unacceptable and nobody can help me. I need my money back adn this is ridiculous for the Sharks Tank people and Dr. Oz to be putting their names to this - greatly disappointed.
Image Revive and Face Replen The company is a skin care company that has ripped me off. I ordered a product and then shortly after realized they charged me multiple amounts for a FREE Trial. I returned the product within the 30-days they asked for it to be returned. Had a tracking number and thought that was it. I would be refunded as I was told by the Customer service agent. However, a month goes by and then i see 2 new charges of over $70 each for the products as they charged my card without permission... b/c as per my understanding I had returned the product. They are now only refunding 50% off both charges for a restocking FEE - for something I had not reordered and had returned. Thsi is unacceptable and nobody can help me. I need my money back adn this is ridiculous for the Sharks Tank people and Dr. Oz to be putting their names to this - greatly disappointed.
Kevin O'Leary's backing of FaceReplen & ImageRevive SCAM.
I ordered FaceReplen & ImageRevive, Being on DRAGON'S DEN with O'Leary backing them. My credit charges ARE:HEALTHY SERUM-137.16; CULTURE BEAUTIFUL- 154.23; HEALTHY MOIST-123.36; IDLOVEHELP WATFORD-161.35; HEALTH FACE-40.89; PLUS 6 CHARGES UNDER $10.00. I CHECKED THE SITE FOR CHARGES AND THE ONLY ONE MENTIONED WERE THE SHIPPING CHARGES... PURE O'LEARY SCAM!!!!!!!!!!!!!!!
This product was supposedly on Kevin O'Leary's show. I figured it was worth a try. Sent fro the free sample, which was not free. Next thing I know I have a credit card bill for $147.
I ordered a trial size of FaceReplen and Image Revive on the internet for the price of shipping. I searched the site carefully to ensure that I would not be billed for anything other than the shipping charges and that not more product would be sent to me without approal.
Checked my credit card and found a charge for 143.83 cents. Phoned the company, too late, eat charges for fulll price of the FaceReplens and if do not send back the Image Rivive in 30 days, you will be charged for the full price of that at well.
FaceReplen Reviews
On April 9, 2017, I ordered "Free Samples" of Nuvella skin care products - ' just pay shipping". I received order confirmation that a charge for $7.69 and $5.79 would be processed n my credit card.
Subsequently I received 2 very small sample tubes of the cream. While reviewing my bank statement that I see that I was charged $131.01 on April 23 from a company called Greatproteinhelp.com and #140.16 on April 27 from a company called Alphafbinfo.com. After some research I discovered that both there companies name are associated with Nuvella. I called the company to complain and ask for my money back and the man said that I have only paid for the shipping and the charges were now for the two creams buth both fit into the palm of my hand. I said that I had not evern tried the creams and that I was returning them and that I wanted a full refund. But they said that they could only refund me 25 percent. And they will mail me a cheque in 10 business days.
So far I still have not received the refund check. My first call to them was on My 17, then I called on the following dates:
June 1, June 20, July 4, July 24, July 26, Aug 8, Aug 24.
Every time, they told me that the check is on the way to me. But still no check.
Please help.
Thank you.
I cancelled my order as soon as I realized that I had signed up for an extremely expensive autoship program. The 'sample' was actually a trial for which I would pay 50 %of the regulare price if I didn't return it with the allotted time. I immediatly obtained an RA number and sent the product back unopened. i have proof from Canada Post that the parcel was delivered to the company. Two weeks after they recieved the parcel, I was charged for the products. When I phoned the customer service number, I was told by 'Alex'that 'yes that is all true and I can refund half of your money'. After many attempts on my part to get a full refund, I was told that:
1 - I should have called them to let them know the package had arrived, and
2- that he would refer my complaint to the refunds department.
I was refused any access to more senior personel or any contact information.
These are highly unethical and deceptive practices . All I want is the refund of money for a product I properly returned.
The company is a skin care company that has ripped me off. I ordered a product and then shortly after realized they charged me multiple amounts for a FREE Trial. I returned the product within the 30-days they asked for it to be returned. Had a tracking number and thought that was it. I would be refunded as I was told by the Customer service agent. However, a month goes by and then i see 2 new charges of over $70 each for the products as they charged my card without permission... b/c as per my understanding I had returned the product. They are now only refunding 50% off both charges for a restocking FEE - for something I had not reordered and had returned. Thsi is unacceptable and nobody can help me. I need my money back adn this is ridiculous for the Sharks Tank people and Dr. Oz to be putting their names to this - greatly disappointed.
Image Revive and Face Replen The company is a skin care company that has ripped me off. I ordered a product and then shortly after realized they charged me multiple amounts for a FREE Trial. I returned the product within the 30-days they asked for it to be returned. Had a tracking number and thought that was it. I would be refunded as I was told by the Customer service agent. However, a month goes by and then i see 2 new charges of over $70 each for the products as they charged my card without permission... b/c as per my understanding I had returned the product. They are now only refunding 50% off both charges for a restocking FEE - for something I had not reordered and had returned. Thsi is unacceptable and nobody can help me. I need my money back adn this is ridiculous for the Sharks Tank people and Dr. Oz to be putting their names to this - greatly disappointed.
Kevin O'Leary's backing of FaceReplen & ImageRevive SCAM.
I ordered FaceReplen & ImageRevive, Being on DRAGON'S DEN with O'Leary backing them. My credit charges ARE:HEALTHY SERUM-137.16; CULTURE BEAUTIFUL- 154.23; HEALTHY MOIST-123.36; IDLOVEHELP WATFORD-161.35; HEALTH FACE-40.89; PLUS 6 CHARGES UNDER $10.00. I CHECKED THE SITE FOR CHARGES AND THE ONLY ONE MENTIONED WERE THE SHIPPING CHARGES... PURE O'LEARY SCAM!!!!!!!!!!!!!!!
This product was supposedly on Kevin O'Leary's show. I figured it was worth a try. Sent fro the free sample, which was not free. Next thing I know I have a credit card bill for $147.
I ordered a trial size of FaceReplen and Image Revive on the internet for the price of shipping. I searched the site carefully to ensure that I would not be billed for anything other than the shipping charges and that not more product would be sent to me without approal.
Checked my credit card and found a charge for 143.83 cents. Phoned the company, too late, eat charges for fulll price of the FaceReplens and if do not send back the Image Rivive in 30 days, you will be charged for the full price of that at well.