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report scam| Country | United States |
| State | Nevada |
| City | Silver Springs |
| Address | PO Box 1042 |
| Phone | 1-800-947-4035 |
| Website | https://extendpethealth.com/ |
I agree that Extend Pet Health is a ripoff. Beware of the FaceBook ad offering free trial of pet care product to extend joint life of elderly dog. I did not sign up for ongoing service. In the fine print, it apparently says that the service will continue unless you cancel. I never saw this and there is no contact information in the shipping box to call or email to discontinue the product. My 16 year old dog is deceased and it is an irritant to keep receiving these piled up boxes. I only found the contact information from a prior rip off report to call the company and cancel. I was told I would not be reimbursed for any of the unused, unopened and unwanted product.
Please feel free to email [email protected] if you need further assistance with your account.
that's not righteous man! Seriously,, and the terms and conditions there's an email address you can request an RMA return merchandise authorization number.. The email address [email protected]
I'm going to try it myself maybe it will help us out. In the meantime I'm going to try to spread the word through Facebook, the place that they snagged me to begin with. Good luck to you.
I would encourage all of you to go to this website http://www.bbb.org/reno/business-reviews/animal-health-products/extend-joint-care-in-silver-springs-nv-90017598 is the Better Business Bureau when you go there you can make a complaint against them, and even ask for a settlement. So far there are only five bad reviews against this company. Every single one of us should go there and make our voice heard. If they get enough people complaining about them they would take action but not with just five people.
I had the mistake of see a product through Facebook to help dogs with joint problems. My dog was just experiencing problems and they offered a trial shipment of the product to try. I ordered it and my dog seemed to like it and was having a little improvement. I went to the web site and didn't see where you could order more so I called customer service. the person who answered the phone told me I was going to be charged the full price of $69.95 instead of the introductory trial price because I had not called them back within 14 days of receiving the product. Also, they said I was now automatically enrolled to get this product shipped every month and charged $69.95. I asked to speak with a supervisor and the representative told me to call the number I just called again. I called numerous times, they either pick up the phone and then hang up or do not answer the phone at all. I Feel I've been scammed!
BETTER RTEAD THE TERMS AND CONDITIONS FIRST BEFORE ENTERING ANY SENSITIVE INFORMATION ON THE SITE.
Same thing happened to me. All of a sudden a less than 5.00 charge became a 69.95 charge. I am also trying to get a refund.
Please feel free to email [email protected] if you need further assistance with your account.
I'm experieenced at ordering things online and subscribing to websites with "trial offers". One thing I've learned about ordering trial offers-iis to not order trial offers. I read terms and conditions on everything a purchase, and if they don't allow you to choose no recurring billing, I simply doon't order the product. That's how I know this is truly a scam. With ppast experiences I know I wouldn't have allowed future shipments, yet they came anyway. The best I could do so far as a full refund of the latest box they sent. I'm sending an email to get the RMA return merchandise authorization number two place on the box of others, and they're supposed to refund me. I will let you know. If you're reading this you probably been burned. Help us spread the word.
Was very disappointed with Extend for Pet health a supplement. I ordered this for my dog. I was under the impression I got to use product for 14 days before I was billed for it. I actually thought it was a trial period at first and then a new supply would be bilked after 14 days and shipped.
I called they were so rude! I asked if they worked for Extend they said yes! Then I asked are you a subcontractor that handles their finances they said yes. So I stated that you are not directly an employee. They were very irate at me at this time. Told me to go back and read the email again. Like I was an idiot. I told them I only had product for 6 days, they stated we are not responsible for shipping time. So I said is that in email. Told me to find a number from Extend, then he hung up.
the saddest thing about this is I am trying to help my dog with joint problems and thought this product sounded amazing. If it is a good product I will never know. Because how can I trust a company that allows these type of people ( rude, uncaring,sarcastic,etc. ) to handle their business. Very sad this goes on in our world.
Vic the Dog Prospect Heights Illinois
Please contact us at [email protected] we will be glad to assist you with your issue.
Please feel free to email [email protected] if you need further assistance with your account.
I purchased the combination of Super Food and Joint Care for my 13 yr old Vizsla. When I opened the Super Food, it
smelled bad like it was spoiled. My dog would not eat it. I have tried to call the company but no one answers the phone. It
is supposed to be a money back guarantee but the company ism't answering.
Please feel free to email [email protected] if you need further assistance with your account.
This is the Sam stuff you can buy at any pet store it is glucosamine MSM and add o. Cosequin
And there is what he has only he is running a scam on our love for our pets and he makes momey off that love.
Where do i write to to stop this company from charging me?!!! it did not work for my dog
Apparently it would take an act of congress to get a refund for my second shipment. I think I was able to cancel subsequent shipments by calling the customer service number. Waaaaayyy too expensive!
Please feel free to email [email protected] if you need further assistance with your account.
Contact the Better Business Bureau, and contact your bank or credit card. Ask them for an immediate HALT, and challenge your paid bills as FRAUD.
Today I think I was successful in not only cancelling my shipments but getting a refund of $49.95. He stated something about reading the terms and conditions on their website which, of course, I didn't do. Instead of allowing me to return the unopened product, they "authorized" me to keep it for $20, which isn't much more than the introductory cost of $14.95. I don't know if it has helped my dog, and we'll see if the refund actually happens. But I feel a little better knowing that I'm getting some of my money back (I hope). Hope this helps some of you. Get on top of the problem and be persistent with them.
I've been trying to call to cancel, but they won't answer. Eating up my phone minutes.
Please contact us at [email protected] we will be glad to assist you with your issue.
Please feel free to email [email protected] if you need further assistance with your account.
try calling the service dept at1-800-824-4097. My credit card Co. gave me this number. I reached a cust service rep quickly and resolvedthe problem with the subscription. and the extra product. most people report the company NOT ANSWERING THE PHONE Try this number
I have filed a previous report on Pet Health Extend. I deliberatley did not want to continue services. The company made it almost impossible to cancel after a free trial. There was no ivoice in the box or contact information. There was no communication of the charge for the monthly shipment to help elderly dogs with joint health. only after canceling was there a notice of the charge of $69.95. I have a six month supply and my 16 year old dog is deceased. I am sitting on $418.70 of unused product. Shame on them and shame on me that I did not know about this exhorbitant cost!
Please contact us at [email protected] we will be glad to assist you with your issue.
you need to read terms and condition first before you order this. your lazy to read it
Please feel free to email [email protected] if you need further assistance with your account.
Extend Pet Health Offer 1 mo for S/H only $4.95 ; charged $69.95 before month is half over & $69.95 in next 2 weeks 800-832-1854
I ordered a month's trial offer for $4.95 S/H on 28 Dec 15 and received the product. Credit card statement shows a charge from JOINTCAREFOR PETS.COM for $69.95. And another charge for $69.95 on 12 Jan 16. I received no additional product.Robert, Inglewood, CA
Please contact us at [email protected] we will be glad to assist you with your issue.
Please feel free to email [email protected] if you need further assistance with your account.
I ordered the $5 trial for my dogs arthritis from Facebook. The product didn't help him at all. Suddenly 3 weeks later I get charged $69.95 from them too!! Just like all of you! My bank reimbursed me the $ and are placing a stop payment to them and the fraud department is handling it. LOSERS!
My dog Scooter has been on this since August and I have to say I've tryed many different things for my dogs joint pain and none have even come close to this product called Extend!i have a 13 year old dog who now plays with are puppy , And even chases her around ! What a complete turnover I have seen I find my dog more energetic then before more alert and I Truely believe he is much more pain free then any of the products we have tryed for him Thank you Extend for helping my dog come back to life again and lessen the pain he so suffered in his joints
this T&C is clearly presented on the website where in you can review this first before you order free trial product or you people are lazy enough to read this
a. By choosing the 30-Day trial, you will receive a 30 day supply of our product (pay only $4.95 S/H), and enrollment in our Auto-ship Program, which sends you a fresh supply of our product every month for $69.95. If you feel our product is not for you, simply cancel your trial within 30 days from the day you order. To cancel future shipments, call 1-800-947-4035 at least 1 day prior to the date that the next monthly delivery ships.
Im a happy customer of this product and i agree to the terms and condition, i am just concern for the company who is refunding your money back without returning the product. please guys read carefullt terms and condition it is presented bellow the website.
Ordered a sample. Gave my credit card numbers to pay for shipping after that I was shown there disclosures . In 1 month. They we'll send more I didn't order then take it out of my account.
Please feel free to email [email protected] if you need further assistance with your account.
This ingredient is in the pedigree dog food that I feed my 13 year old black lab/German Shepherd. I do believe it works.
I got it in a tablet form that was $10.00 for 120 tablets from Natur Vet and no automatic shipping.
This certainly is a scam. I can't believe how we were duped into a 70.00 charge for a 5.00 shipping fee. Thankfully, my credit card overturned the transaction. I'll see if I get charged again next month. In the mean time I am writing to the BBB. Hope all are as fortunate as me. If it helps, and you want to switch credit cards for one that will back you, try Citi - Thank You.
I was sent product and charged $69.95 for the "Joint Care" that I not only did not want but I did not order or authorize. I immediately returned the product, without opening it, on June 23, 2026. Today is July 13, 2016, and I have not seen a refund, nor have I heard anything from the company. My dog would not eat any food this stuff was put sprinkled over. Jan, an Airedale owner
Please contact us at [email protected] we will be glad to assist you with your issue.
Please feel free to email [email protected] if you need further assistance with your account.
Please feel free to email [email protected] if you need further assistance with your account.
Please contact us at [email protected] we will be glad to assist you with your issue.
call 800-947-4035 and tell them to cancel immediately
The product and comapny are both total ripoffs. Don't fall for the free trial offer as it's a scam to get your credit card information.
I ordered the supplement through Facebook, the free sample, where I only had to pay for shipping. I never received it. Then I saw multiple charges on my account, two within one month. When I contacted them, they instructed me to send the product back and they would refund my money but I had never received any product at all so that was impossible. I'm really frustrated and waiting to see if they come through before taking action with my bank.
I had the mistake of see a product through Facebook to help dogs with joint problems. My dog was just experiencing problems and they offered a trial shipment of the product to try. I ordered it and my dog seemed to like it and was having a little improvement. I went to the web site and didn't see where you could order more so I called customer service. the person who answered the phone told me I was going to be charged the full price of $69.95 instead of the introductory trial price because I had not called them back within 14 days of receiving the product. Also, they said I was now automatically enrolled to get this product shipped every month and charged $69.95. I asked to speak with a supervisor and the representative told me to call the number I just called again. I called numerous times, they either pick up the phone and then hang up or do not answer the phone at all. I Feel I've been scammed!